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Featured Review
Find out what your peers are saying about IFS Applications vs. JIRA Service Management and other solutions. Updated: November 2021.
552,136 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity.""Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years.""The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.""The solution overall is very versatile and flexible, especially compared to other products.""The product is quite flexible."

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"The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful. It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests.""Easily integrates with other tools.""Two features I like about Jira are its ticketing system and its compatibility with Confluence. Also, the Knowledge Base is one of the more valuable features that would really benefit us.""One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it.""One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted.""It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements.""The initial setup is easy and straightforward.""It's easy to set up the solution."

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Cons
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals.""The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement.""There are certain digital features that need to be incorporated, such as IOP.""The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing.""It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

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"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server.""The solution needs to be integrated better with Office X5.""If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful.""It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow.""There should be better connections with access management. They should improve the connectivity.""The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient.""At times you will need add-ons or additional software, so built-in features would be helpful.""When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."

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Pricing and Cost Advice
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models.""IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing.""Pricing is an area that could be improved. They could be more competitive."

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"We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet.""We need a license because we have a higher number than the free part.""Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it.""The pricing is free for us because we are an associate partner for the product.""It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain.""For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay.""The pricing is very competitive and I think that it is okay.""I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."

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Questions from the Community
Top Answer: The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without… more »
Top Answer: IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing… more »
Top Answer: The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is… more »
Top Answer: Hi,  There are no ITSM  tools that are HIPAA compliant as per my knowledge. The tools need to be tuned and configured to be compliant with Standards for Privacy of Individually Identifiable Health… more »
Top Answer: The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I… more »
Ranking
7th
out of 55 in Help Desk Software
Views
4,665
Comparisons
3,256
Reviews
5
Average Words per Review
635
Rating
7.8
2nd
out of 55 in Help Desk Software
Views
8,663
Comparisons
7,211
Reviews
15
Average Words per Review
567
Rating
8.0
Comparisons
Also Known As
Assyst
JIRA Service Desk
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Overview

IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Offer
Learn more about IFS Applications
Learn more about JIRA Service Management
Sample Customers
Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider21%
Manufacturing Company6%
Government5%
REVIEWERS
Computer Software Company33%
Comms Service Provider20%
Retailer13%
Transportation Company7%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider20%
Government8%
Financial Services Firm7%
Company Size
REVIEWERS
Small Business45%
Midsize Enterprise45%
Large Enterprise9%
REVIEWERS
Small Business52%
Midsize Enterprise13%
Large Enterprise35%
Find out what your peers are saying about IFS Applications vs. JIRA Service Management and other solutions. Updated: November 2021.
552,136 professionals have used our research since 2012.

IFS Applications is ranked 7th in Help Desk Software with 5 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 16 reviews. IFS Applications is rated 7.8, while JIRA Service Management is rated 8.0. The top reviewer of IFS Applications writes "A cloud-based ERP solution with a useful maintenance module, but post-implementation support could be better". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IFS Applications is most compared with SAP ERP, Oracle E-Business Suite, ServiceNow, Microsoft Dynamics NAV and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Zendesk Guide, PagerDuty and BMC Helix ITSM. See our IFS Applications vs. JIRA Service Management report.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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