"The most valuable feature of this solution is the Model-driven or Canvas application-making platforms. The power of the two gives us exactly what we are looking for."
"There's a lot of online knowledge on the solution, to the point where new users can basically teach themselves how to use the solution."
"I like how fast I can develop an application and put it in production with PowerApps. I think the integration is also excellent. The platforms is growing, so they are constantly adding more connectors on all these things."
"As a business person, I design a lot of screens. The solution really resonates with me. Their design is amazing."
"Time to market is most valuable because you can make apps pretty fast. It also has pretty good integration."
"The solution is very straightforward. Its context is obvious and everything is easy to understand."
"The most valuable feature is the time-to-market because you can make apps pretty fast."
"The most valuable feature is that PowerApps can be used by most business users. It is not only for programmers."
"It's great to do statuses or to review tasks."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"Everything about the schema, including the design of ServiceNow, is great."
"The Workflow feature is the most valuable."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"The documentation isn't great. It's only 75% of what you need to know. If you go beyond that and run into issues, it's really not going to help you."
"There are occasional performance challenges."
"I have heard from developers that there is documentation missing in the reporting."
"Technical support could be faster, and more accurate."
"It would be good if this solution supports standard BPN operations. We are thinking of switching to a BPM solution next year because it is not a BPM solution."
"The flexibility and the user interface need improvement."
"This tool doesn't have an internal database. It only relies on the data layer of Microsoft Cloud."
"You can't add too many filters onto anything you build, otherwise, it will be very slow and it will affect your performance."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"It's too complicated and there are too many options."
"The solution should offer better security when it comes to storing data."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The solution could improve by being more stable."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"ServiceNow's mobile app should be seamless and it is not right now."
PowerApps enables a broad range of app scenarios to be created that infuse digital transformation into manual and outdated processes. Use both canvas and model-driven apps to build PowerApps that solve business problems for task and role-specific scenarios like inspections, field sales enablement, prospect to cash, and integrated marketing views.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Microsoft PowerApps is ranked 2nd in Rapid Application Development Software with 36 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 73 reviews. Microsoft PowerApps is rated 7.8, while ServiceNow is rated 8.2. The top reviewer of Microsoft PowerApps writes "Great for quickly making apps, with reasonable pricing, but doesn't scale well externally". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Microsoft PowerApps is most compared with Mendix, Oracle Application Express (APEX), Microsoft Azure App Service, Salesforce Platform and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, ManageEngine ServiceDesk Plus, JIRA Service Management and Appian. See our Microsoft PowerApps vs. ServiceNow report.
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