We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It has allowed for collaboration during the COVID-19 situation (work from home)."
"It's great for meeting conferences."
"The communication part has been excellent so far."
"Message and chat retention is a valuable feature."
"The most valuable feature is the ability to collaborate."
"The most valuable features are the messaging and the video calling, especially where you can add a background."
"The most valuable feature for me is the chat."
"Our company is moving from their Skype for Business to Teams. So I've seen it, I've looked at it, I've used it somewhat enjoyed the UI."
"The entire product is good."
"The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop."
"The biggest issue is web content."
"The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it."
"With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."
"Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home."
"On rare occasions, it freezes and some people will lose sound or they could lose video."
"The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience."
"The user interface is non-intuitive and should be improved."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."
"If you have content that requires more security and you want to use it in a more secure manner, with more protection, then it will come at a higher cost."
"The pricing for Teams is very competitive."
"It's a costly product, but the number of available features justifies it."
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At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.
Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.
Microsoft Teams is ranked 1st in Enterprise Social Software with 25 reviews while Symphony is ranked 7th in Enterprise Social Software with 1 review. Microsoft Teams is rated 7.8, while Symphony is rated 8.0. The top reviewer of Microsoft Teams writes "Continuous stream of significant improvements Simple conferencing, seamless integration with Outlook and easy to use on mobile devices". On the other hand, the top reviewer of Symphony writes "A feature-rich, scalable, and stable solution for asset management". Microsoft Teams is most compared with Atlassian Confluence, Avaya Spaces, SharePoint, HCL Connections and Chatter, whereas Symphony is most compared with Slack, SharePoint, Office 365, Mattermost and Drupal.
See our list of best Enterprise Social Software vendors.
We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.