We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
"The initial setup is very easy. It's not overly complex."
"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
"The solution is simple to use and easy to configure."
"The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."
"Technical support is very good."
"The compression, encryption and deduplication features are fabulous and great stuff."
"When you're looking at your dashboard, you can see all your active jobs. You can see exactly if they're successful or failed and you can actually drill down and see what caused the problem. The fact you can see that right away is nice."
"Its ease of use and price are most valuable. It is simple and straightforward. Someone who has never used any backup software will easily understand it from the first installation. It is that simple. Price-wise, it is much cheaper than its counterparts."
"It backs up our virtual machines with the CBT, Changed Block Tracking."
"You can restore all your data or partial parts of it. You can restore a specific version of the data. It has a lot of options for restore, so you can have the correct data that you want to restore. This is very important. You must know what you are going to restore. Otherwise, you may be overwriting correct data with other data. You must know what specific files you are restoring as well as which version. Partial restore is very important because there might be some files which are newer than the backup and some files that are corrupted. You need to restore some files from the backup, but not all the files."
"I am able to run Vembu on Windows NAS, which is beneficial. It does install on a Windows-based NAS. You can have the server running from the location where you are storing backups. You don't need a separate server for it in this case."
"The main difference I see between Vembu and the other solutions we've tried is that with Vembu, you don't need anybody to tell you what to do. Once you have done the installation you just look at the user interface — it's very friendly — and you can do things yourself without resorting to help from anybody."
"The compression, encryption, and deduplication features all work fine."
"We could basically use just a more concise visual dashboard reporting on the status of the various machines."
"The graphics are looking a bit old and should be updated."
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
"The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"One thing that I reported with the backups: When there are accentuated characters in a path, then we can't restore documents into a folder. There is a bug with the restoration and restoring files with accentuated characters in the path. Hopefully, they have repaired this because otherwise we will restore files and find out that they are not there."
"I saw that it's not possible to have the last full backup duplicated on our site. Therefore, if I have a lot of information on the main site, I would not want to copy any information to those site servers. It would be nice to be able to make a copy of the last full backup."
"They need to improve their marketing because not many people are aware of it. People ask me what is Vembu, and I have to explain to them it is a good tool for backup and other things."
"The phone [support] system is a negative five on a scale from one to ten, where one is the worst. They wanted me to leave a message. When there is a problem with the product and you call in, you want to talk to somebody or wait to talk to somebody, not leave a message."
"The system died twice and it was apparently the result of corrupted disk sectors. I tried to work with tech support to fix it, but they essentially gave up. So twice, I had to rebuild our server."
"We do a lot of internal automation, so the Vembu API definitely has some gaps. The Vembu API could definitely use some improvement. We do rely a lot on automation outside of just the regular interface. We've noticed that the Vembu GUI is good, but we do leverage the APIs for a lot of stuff, and there's definitely some room for improvement there."
"Maybe they can add some features regarding working with the vCenter cluster to be able to have more power over the cluster overall, not just over a single or specific host. Also, I would like some enhancements in technology for the web interface, e.g., some interactive technologies to advance the interface of Vembu. Although the current interface is very good, maybe they can use more advanced technologies for its web development."
"It's not that stable yet. Every two weeks, my backup will stop and I have to check it."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"For our needs, the price of the backup system is not too much... We checked out Veeam and Acronis but both were very expensive compared to Vembu."
"Previously, we used Veeam Backup, but we replaced it with Vembu. We switched because Vembu is more cost-effective. So, price was a factor."
"We chose this solution because it was cheaper and easier to use than Veeam and other solutions of this type."
"The pricing of Vembu could be better. They have a good product, and I know good products cost money, but they need to find a balance."
"The only thing with room for improvement, as everybody says, since I'm in a home lab, would be the price for the CPU; the cost... As far as competitors' prices go, Vembu was definitely better than all the competitors I found."
"The licensing model is quite complicated; it's not simple. An example: If you have a physical server, you have to pay more for that license than you do for a host. It could be running several VMs and that could be a server VM as well. Then, for web station machines, there is no license for those machines and they have no desktop OS - the free version has all this functionality. Their license model needs to be looked at and simplified."
"The pricing is fair."
"With the free version of Vembu, you receive three virtual machine backups. However, if you buy the NetworkBackup Enterprise version, you don't have access to the features seen in the free version. This is a situation that Vembu should solve. This caused a misunderstanding between sales and us. I was hoping if I buy the licenses, then after the trial I would not have to purchase virtual machine licenses. Maybe they should offer these three virtual machine backups as part of the Enterprise license."
MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.
MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.
Vembu BDR Suite is one of the most comprehensive, simple and affordable backup & disaster recovery solutions for the small & medium businesses. Vembu can backup VMware vSphere, Microsoft Hyper-V, Physical Servers, Workstations, Exchange Items, SharePoint Items, SQL Items, Office365, G Suite, etc. – and they can back that up on-site, off-site, or even to the cloud – not to mention that most of this are done within a single UI.
Vembu offers a wide variety of products such as a monitoring solution to centralize the monitoring of all of your backups as well as some which are absolutely free such as Desktop/Laptop Image Backup and the Vembu Universal Explorer for discovering application items within Microsoft apps. It is important to note that Vembu BDR Suite is offered as a single edition software for all businesses, unlike other backup vendors who provide editions with limitations based on the type of businesses.
Vembu has come up with its own free edition of Vembu BDR Suite by which users can backup unlimited VMs with minimal feature restrictions.
MSP360 Backup is ranked 24th in Backup and Recovery Software with 7 reviews while Vembu BDR Suite is ranked 8th in Backup and Recovery Software with 22 reviews. MSP360 Backup is rated 7.8, while Vembu BDR Suite is rated 8.0. The top reviewer of MSP360 Backup writes "Flexible in terms of storage and cost and doesn't require firewall changes on the client's premises". On the other hand, the top reviewer of Vembu BDR Suite writes "Reduces downtime when VMs drop off". MSP360 Backup is most compared with Veeam Backup & Replication, Veeam Backup for Office 365, Acronis Backup, N-able Backup and StorageCraft ShadowProtect, whereas Vembu BDR Suite is most compared with Veeam Backup & Replication, Dell EMC RecoverPoint for Virtual Machines, Altaro VM Backup, Nakivo and Acronis Backup. See our MSP360 Backup vs. Vembu BDR Suite report.
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