NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.
NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.
- Industry’s best-published SLA of 99.99%
- Industry’s only guaranteed voice SLA
- 390,000+ cloud contact center agents
- 150+ countries
- 85 of Fortune 100 customers
Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.
NICE CXone is ranked 1st in IVR Systems with 6 reviews while Nuance IVR is ranked 3rd in IVR Systems. NICE CXone is rated 9.0, while Nuance IVR is rated 0.0. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, NICE CXone is most compared with Genesys Cloud, Five9, Cisco Webex Contact Center, Calabrio WFM and Kore.ai , whereas Nuance IVR is most compared with Cisco CVP, Convergys Intelligent Voice Portal, Cisco CCX, West Holly and Verint Vovici.
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