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NICE CXone vs Verint Workforce Engagement Cloud comparison

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Use our free recommendation engine to learn which Workforce Engagement Management solutions are best for your needs.
563,148 professionals have used our research since 2012.
Ranking
Views
1,098
Comparisons
732
Reviews
6
Average Words per Review
434
Rating
9.0
Views
1,092
Comparisons
933
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
Impact 360, Verint Engagement Management
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Overview

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
    Offer
    Learn more about NICE CXone
    Learn more about Verint Workforce Engagement Cloud
    Sample Customers
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    New York Life, Elavon, VSP Vision Care
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider23%
    Government7%
    Insurance Company6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider17%
    Insurance Company11%
    Financial Services Firm8%

    NICE CXone is ranked 1st in Workforce Engagement Management with 6 reviews while Verint Workforce Engagement Cloud is ranked 3rd in Workforce Engagement Management. NICE CXone is rated 9.0, while Verint Workforce Engagement Cloud is rated 0.0. The top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, NICE CXone is most compared with Genesys Cloud, Nuance IVR, Five9, Cisco Webex Contact Center and Calabrio WFM, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, Calabrio WFM, Genesys Cloud, NICE Interaction Analytics and CallMiner Eureka.

    See our list of best Workforce Engagement Management vendors.

    We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.