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Compare NICE Interaction Analytics vs. Verint Workforce Engagement Cloud

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Ranking
2nd
out of 5 in Speech Analytics
Views
404
Comparisons
323
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 5 in Speech Analytics
Views
1,154
Comparisons
988
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Interaction Analytics
Impact 360, Verint Engagement Management
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Overview
NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.
Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
Offer
Learn more about NICE Interaction Analytics
Learn more about Verint Workforce Engagement Cloud
Sample Customers
ebay Enterprise
New York Life, Elavon, VSP Vision Care
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Comms Service Provider15%
Construction Company9%
Manufacturing Company9%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider16%
Insurance Company11%
Financial Services Firm8%

NICE Interaction Analytics is ranked 2nd in Speech Analytics while Verint Workforce Engagement Cloud is ranked 1st in Speech Analytics. NICE Interaction Analytics is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, NICE Interaction Analytics is most compared with CallMiner Eureka, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, Calabrio WFM, Genesys Cloud, CallMiner Eureka and Aspect Workforce Optimization.

See our list of best Speech Analytics vendors.

We monitor all Speech Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.