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16,745 views|10,429 comparisons
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1,266 views|1,123 comparisons
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3,841 views|2,683 comparisons
Featured Review
Find out what your peers are saying about Zabbix, Datadog, LogicMonitor and others in IT Infrastructure Monitoring. Updated: January 2022.
563,148 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment.""Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs.""We have the business activity monitoring, the map, and the MBI modules and they are all very good.""The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query.""You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.""The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks.""In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us.""The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."

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"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."

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"The most valuable features are the inventory and personalization.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.""Spiceworks is generic and free.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

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Cons
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.""Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French.""I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things.""Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process.""I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful.""During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.""Improvements are needed in the area of cloud monitoring, as that's a newer feature."

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"They have good technical support but it's not excellent."

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"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""Since Spiceworks is a free tool, it's not very scriptable or customizable."

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Pricing and Cost Advice
  • "If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
  • "Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
  • "The pricing works out well for us, given our environment and where we are."
  • "Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
  • "Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
  • "It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."
  • "I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit."
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    Questions from the Community
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    Top Answer: 
    Spiceworks is generic and free.
    Top Answer: 
    Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer: 
    We're using Spiceworks mainly for infrastructure monitoring.
    Comparisons
    Learn More
    Overview
    The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.
    Pulseway’s solution, delivered in a software as a service (SaaS) model, remotely monitors and manages Windows, Linux and OS X systems and any application using the monitoring API from any smartphone, tablet or web browser.
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
    Offer
    Learn more about Centreon
    Learn more about Pulseway
    Learn more about Spiceworks
    Sample Customers
    Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
    Dell, Canon, Siemens, Harvard University, Northwestern University
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider27%
    Wholesaler/Distributor6%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider27%
    Government8%
    Wholesaler/Distributor5%
    REVIEWERS
    Manufacturing Company14%
    Construction Company10%
    Educational Organization7%
    Transportation Company7%
    VISITORS READING REVIEWS
    Comms Service Provider24%
    Computer Software Company24%
    Government8%
    Educational Organization6%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise13%
    Large Enterprise44%
    No Data Available
    REVIEWERS
    Small Business49%
    Midsize Enterprise30%
    Large Enterprise21%
    Find out what your peers are saying about Zabbix, Datadog, LogicMonitor and others in IT Infrastructure Monitoring. Updated: January 2022.
    563,148 professionals have used our research since 2012.

    Pulseway is ranked 50th in IT Infrastructure Monitoring with 1 review while Spiceworks is ranked 19th in IT Infrastructure Monitoring with 5 reviews. Pulseway is rated 0.0, while Spiceworks is rated 6.8. The top reviewer of Pulseway writes "Shows the real monitoring of the systems and lets us know how much memory is being used". On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". Pulseway is most compared with ConnectWise Automate, N-able Remote Monitoring & Management, Microsoft Endpoint Configuration Manager, Zabbix and Meraki Dashboard, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, ServiceNow and Nagios Core.

    See our list of best IT Infrastructure Monitoring vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.