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Rally Software vs ServiceNow IT Business Management comparison

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Featured Review
Find out what your peers are saying about Rally Software vs. ServiceNow IT Business Management and other solutions. Updated: January 2022.
564,322 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product has excellent customizable reports.""We use the roadmap features, and we're getting better at using dates to use the roadmap so that we can see if we're on target for work."

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"Stable and scalable solution.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""Competitive in terms of research""The interface is extremely user-friendly."

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Cons
"The product needs to have more integration capabilities.""What I don't like about it is that it is really hard to find old work to reference information and use the reporting section of the application in terms of trying to analyze trends. If I am trying to find out which interfaces took this long and I want to compare and measure improvement from one quarter to another quarter, the reporting mechanism within Rally is very troublesome. They have an Excel plugin that you're supposed to use, but you literally have to pull the raw data out before you can do the analysis. You can't do it within Rally, and if you can, it is a secret, and I don't know how to do it. It should have better, easier, and user-friendly reporting without having to use the Excel add-in. It is very clunky. There is a lot of data in there, but it is not organized in such a way that makes it intuitive. You really have to kind of look for where do you put your documentation or dates. Some customization is available, but it is not plug-and-play like Jira. When I switched from TFS to Jira, I just went and started using Jira, whereas with Rally, you kind of have to really get in and figure out what you need to do before you set stuff up, or you're going to get yourself stuck. You can just start using Jira and be successful."

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"ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit.""Dashboard interface is limited functionally and not very user friendly""I would like to see some artificial intelligence incorporated into the management functions.""The only issue for us is the pricing. It’s quite high in comparison with the competition."

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Pricing and Cost Advice
Information Not Available
  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • More ServiceNow IT Business Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    We use the roadmap features, and we're getting better at using dates to use the roadmap so that we can see if we're on target for work.
    Top Answer: 
    The pricing of the solution is okay. It's reasonable. However, the licensing does increase according to the number of modules. Therefore, it can get expensive.
    Top Answer: 
    What I don't like about it is that it is really hard to find old work to reference information and use the reporting section of the application in terms of trying to analyze trends. If I am trying to… more »
    Top Answer: 
    They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the… more »
    Top Answer: 
    ServiceNow needs to invest more in integration. That's the only thing. It could always extend its portfolio a little bit. It doesn't have to extend too far. In some other areas, like enterprise… more »
    Ranking
    Views
    6,908
    Comparisons
    4,786
    Reviews
    2
    Average Words per Review
    647
    Rating
    8.0
    Views
    4,398
    Comparisons
    3,684
    Reviews
    6
    Average Words per Review
    404
    Rating
    8.8
    Comparisons
    Also Known As
    CA Agile Central, Rally Enterprise, CA Agile Training, CA Agile Coaching, CA Agile Academy, CA Agile Management , CA ALM
    ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    With Rally Software, you can plan, prioritize, manage, track, and continuously improve your work so that you can deliver the value that your customers need with speed, quality, and efficiency. Our enterprise-class Application Lifecycle Management (ALM) SaaS platform provides visibility into progress, roadblocks, and dependencies across multiple teams, projects, and programs. This allows you to align to your strategic goals and create better business results, and to do it all in a single system of record.

    ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

    Offer
    Learn more about Rally Software
    Learn more about ServiceNow IT Business Management
    Sample Customers
    Physicians Mutual, Harvard Pilgrim HealthCare, Editora Abril, Tata Communications, Level 3 Communications, Seagate, TomTom, Philips, Hiscox, Physicians Mutual, MYOB
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Healthcare Company18%
    Comms Service Provider14%
    Transportation Company10%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider11%
    Healthcare Company9%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider14%
    Financial Services Firm11%
    Government8%
    Company Size
    REVIEWERS
    Small Business9%
    Midsize Enterprise10%
    Large Enterprise81%
    REVIEWERS
    Small Business44%
    Midsize Enterprise22%
    Large Enterprise33%
    Find out what your peers are saying about Rally Software vs. ServiceNow IT Business Management and other solutions. Updated: January 2022.
    564,322 professionals have used our research since 2012.

    Rally Software is ranked 10th in Enterprise Agile Planning Tools with 2 reviews while ServiceNow IT Business Management is ranked 5th in Enterprise Agile Planning Tools with 5 reviews. Rally Software is rated 8.0, while ServiceNow IT Business Management is rated 9.0. The top reviewer of Rally Software writes "Useful for seeing if we are on target for work, but it is not intuitive and should have easier and user-friendly reporting without having to use the Excel add-in". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Rally Software is most compared with Jira, Microsoft Azure DevOps, TFS, Micro Focus ALM Quality Center and GitLab, whereas ServiceNow IT Business Management is most compared with Microsoft Azure DevOps, Jira, Broadcom Clarity PPM, Jira Align and Planview Enterprise One. See our Rally Software vs. ServiceNow IT Business Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.