"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."
"Spiceworks is generic and free."
"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."
"The most valuable features are the inventory and personalization."
"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."
"The most valuable features of the solution are it is straightforward to use and the documentation is good for finding out how to get the data you are looking for."
"The scalability of the solution is amazing because it can collect a lot of data and you can have your own structure to monitor this data."
"It's the completeness of the solution that we like the most."
"The SIEM is the most valuable feature of the product."
"Its dashboard is valuable. If you have a good knowledge of how to create a dashboard, you can create any dashboard related to cybersecurity. If fine-tuned, the alarms that are triggered for instant review are also very valuable and useful."
"It's basically one of the best SIEM products on the market."
"The additional vendors we've brought on board, particularly the elastic, have been quite beneficial."
"Our clients are easily able to modify and evolve their implementations."
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"Since Spiceworks is a free tool, it's not very scriptable or customizable."
"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
"There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."
"Having an integrated asset management tool, where I can plug in things that are offline, would be good."
"Splunk is query-based, which is not the case with most cybersecurity tools. It is based on search queries and can be difficult to use. It would be good if they can make it easier to understand how to create search queries. They can improve the knowledge base for better understanding. To create your dashboard, you need to have a search query. We have multiple firewalls in our company, and we need a dashboard for them. It would be helpful if a default firewall dashboard is included in Splunk to make monitoring easier. If a dashboard is available for a security device, the operation part will be more efficient. We won't have to follow a manual process for this."
"If you monitor too much, you can lose performance on your systems."
"Could be more user friendly."
"I would like to see more SIEM functionality and a better ticket tool."
"I feel the solution to be too slow."
"The documentation is in definite need of improvement."
"It currently has limited default rules and customizations. If they can concentrate more on the compliance part and the security information part, it would be helpful. The platform part is good, but it requires many features from the security aspect."
"The implementation and the scanning of the logs can be difficult."
Earn 20 points
Splunk software has been around since 2006 and the company has since grown to become an industry leader. Splunk's vision is to make machine data accessible, usable and valuable to everybody. The company offers a wide range of products to turn machine data into valuable information by monitoring and analyzing all activities. This is known as Operational Intelligence and is the unique value proposition of Splunk.
Splunk is well-known for its Log Management capabilities and also for its Security Information and Event Management (SIEM) solutions.
Spiceworks is ranked 19th in IT Infrastructure Monitoring with 5 reviews while Splunk is ranked 1st in Security Information and Event Management (SIEM) with 55 reviews. Spiceworks is rated 6.8, while Splunk is rated 8.0. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of Splunk writes "Very versatile for many use cases". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, ServiceNow and Zenoss Service Dynamics, whereas Splunk is most compared with Dynatrace, Datadog, IBM QRadar, ELK Logstash and Microsoft Sentinel.
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