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Featured Review
Find out what your peers are saying about Spiceworks vs. SysAid and other solutions. Updated: January 2022.
563,208 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Spiceworks is generic and free.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.""The most valuable features are the inventory and personalization."

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"The simplicity of the solution is excellent.""The solution provides us with multi-layered service management along with all our support pieces integrated in one system. Our entire system is run on SysAid, from Tier 1 to Tier 3. All the other IT department functionality is captured in SysAid, like development, warehousing, and application. So, it has vertical and horizontal coverage.""The service desk automation and orchestration are very good. We are implementing it at the moment. We implemented it for two of our applications already for our CRM. Whenever there's a change in the CRM, it will automate them into SysAid as well. We have two workflows from our CRM into SysAid, which is very helpful. Overall, we're very happy with the workflow.""The solution can scale.""All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on.""It tracks everything that the technicians are doing. We can account for time and manage resources.""It's really customizable. It's very user-friendly to change very quickly. We've developed lots of custom forms and things, without any need for thousands of accounting consultants which was one of our main aims of it.""The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model."

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Cons
"The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""Since Spiceworks is a free tool, it's not very scriptable or customizable.""Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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"So far, we're very happy with the new integration. The only thing that I would like to see is for them to improve asset management so that it's more usable. We looked at it once and we didn't find it quite usable for us. That's why we didn't use it. We haven't looked into the new one yet but the asset management is something that can be improved even more and patch management is not as good as it could be.""We would like them to approve the security functionalities, e.g., management security features.""The administrative side of the user interface could be a little more user-friendly. It is easier for me to export our reports into Excel, then do a server retrieval and get the information. Whereas, to do a report, you have to go through a configuration type of process, which is kind of difficult and complicated. I have been using this solution for two years now and I still haven't gotten the hang of the reports.""Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that.""One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function.""Currently, SysAid does not have a mobile application.""The automation needs improvement. The workflow has some improvements to do. There's some stuff that they are working on like having cascaded fields. For example, we're categorizing tickets by location, by site and by building and then by data room within a data center. At the moment they're all separate fields."

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Pricing and Cost Advice
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  • "Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
  • "Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
  • "SysAid is a good solution, especially from a pricing perspective."
  • "We saw our investment back at the end of year one."
  • More SysAid Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    Spiceworks is generic and free.
    Top Answer: 
    Since Spiceworks is a free tool, it's not very scriptable or customizable.
    Top Answer: 
    We're using Spiceworks mainly for infrastructure monitoring.
    Top Answer: 
    Compared to others, it's reasonably priced. Compared with ServiceNow, they aren't very highly-priced, however, they are continuously increasing their price.
    Top Answer: 
    The solution needs to improve their mobile product. Currently, SysAid does not have a mobile application. It would be better if SysAid had a mobile application for Android and iOS. It would be very… more »
    Ranking
    14th
    out of 55 in Help Desk Software
    Views
    3,841
    Comparisons
    2,683
    Reviews
    5
    Average Words per Review
    626
    Rating
    6.8
    7th
    out of 55 in Help Desk Software
    Views
    1,352
    Comparisons
    799
    Reviews
    7
    Average Words per Review
    1,908
    Rating
    8.3
    Comparisons
    Learn More
    Overview
    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

    Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

    Offer
    Learn more about Spiceworks
    Learn more about SysAid
    Sample Customers
    Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
    Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
    Top Industries
    REVIEWERS
    Manufacturing Company14%
    Construction Company10%
    Retailer7%
    Hospitality Company7%
    VISITORS READING REVIEWS
    Comms Service Provider24%
    Computer Software Company24%
    Government8%
    Educational Organization6%
    VISITORS READING REVIEWS
    Comms Service Provider26%
    Computer Software Company24%
    Retailer11%
    Government6%
    Company Size
    REVIEWERS
    Small Business49%
    Midsize Enterprise30%
    Large Enterprise21%
    REVIEWERS
    Small Business38%
    Midsize Enterprise13%
    Large Enterprise50%
    Find out what your peers are saying about Spiceworks vs. SysAid and other solutions. Updated: January 2022.
    563,208 professionals have used our research since 2012.

    Spiceworks is ranked 14th in Help Desk Software with 5 reviews while SysAid is ranked 7th in Help Desk Software with 7 reviews. Spiceworks is rated 6.8, while SysAid is rated 8.2. The top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, ServiceNow and PRTG Network Monitor, whereas SysAid is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, SCSM and BMC Helix ITSM. See our Spiceworks vs. SysAid report.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.