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Compare TTEC Humanify vs. TalkDesk

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TalkDesk Logo
209 views|149 comparisons
TTEC Humanify Logo
257 views|177 comparisons
Ranking
Views
209
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149
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Views
257
Comparisons
177
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Average Words per Review
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TTEC
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Overview
TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.

Humanify Portal provides easy access to your contact center administrative and management tools from a single interface so you can optimize your ability to transform the customer experience outcome. It is an exclusive application to TTEC’s Humanify Enterprise contact center solution that increases the flexibility of the Cisco platform for cloud and premises deployments. This customizable, user-friendly interface allows for the administration of contact center interactions, employees and productivity at your fingertips, enabling real-time control over customer experience outcomes. You can also increase the agility of managing your contact center operations with Humanify Portal Mobile, a 100% web-based application for on-the-move access.

Offer
Learn more about TalkDesk
Learn more about TTEC Humanify
Sample Customers
Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Amazon, BMW, Facebook, Banana Republic,FEMA
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company27%
Energy/Utilities Company12%
Healthcare Company10%
Comms Service Provider10%

TalkDesk is ranked 8th in Contact Center as a Service (CCaaS) while TTEC Humanify is ranked 7th in Contact Center as a Service (CCaaS). TalkDesk is rated 0.0, while TTEC Humanify is rated 0.0. On the other hand, TalkDesk is most compared with Pega Robotic Process Automation, Automation Anywhere (AA) and Salesforce Service Cloud, whereas TTEC Humanify is most compared with Genesys Cloud, Bright Pattern and Cisco Webex Contact Center.

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.