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Constant Contact OverviewUNIXBusinessApplication

What is Constant Contact?

More than 500,000 small businesses, nonprofits, and associations worldwide rely on Constant Contact to help create and grow customer relationships.

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Archived Constant Contact Reviews (more than two years old)

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Danna Crawford
Owner/Founder at a tech services company
Real User
It enables me to create and manage an auto-responder series along with list growth management tools.

What is our primary use case?

The goal is to continue to engage with my list. Keeping in touch with new and potential customers helps stay "on top of mind" when needing services. 

How has it helped my organization?

Just like the name states, it has allowed me to stay in "constant contact" with my subscribers.

What is most valuable?

The most valuable features are creating and managing an auto-responder series along with list growth management tools and social media promotions.

What needs improvement?

Right now, the survey results are only shown within each survey. You are not able to seek them out on the dashboards. It would be nice if it were included to make reading results a bit faster.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

I would rate the technical support as excellent.

Which solution did I use previously and why did I switch?

I used MailChimp before. I switched because of the ease of creating an auto-responder, the coaching tools, and customer support.

How was the initial setup?

The setup was the easiest ever. It was just uploading contacts from a spreadsheet, directly from Outlook, Gmail, etc., with only a few clicks.

What's my experience with pricing, setup cost, and licensing?

First think about the value of your list. The current list of potential sales is huge alongside growing the list.

Which other solutions did I evaluate?

I tried MailChimp, AWeber, and Robly.

What other advice do I have?

I would ask them to allow me to assist them with a free demo!  Use my referral link and enjoy a free trial ( 

http://www.constantcontact.com/signup.jsp?pn=powersellingmom

 

Disclosure: My company has a business relationship with this vendor other than being a customer: I was part of their authorized local expert program and taught at workshops before they closed the program. I am now what's called a "solutions provider", i.e., I offer assistance using the product as a long term user. (powersellingmom.com).
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Real User
Leaderboard
Gives us a more professional face to our clients

Pros and Cons

  • "It is fun to design your newsletter based on the content you would like to deliver."
  • "Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page. Basically, you end up losing work when this happens and it is hard to predict."

What is our primary use case?

I use Constant Contact to keep in touch with more than 500 clients. I will send promotions, newsletters, or anything else that our company feels should be communicated.

How has it helped my organization?

Every time that we send one out, we will get some kind of response. Therefore, we have learned to plan for a busy day of calls when we do send one out. It gives us a more professional face to our clients, since we have a nice looking newsletter. I like how it tracks what the recipients are doing with the email. For example, if they click anywhere, it will tell me who clicked and what they clicked. This is very nice for following up.

What is most valuable?

The editor is fun to work with. It is fun to design your newsletter based on the content you would like to deliver. Also, while you can only put a few photos in your library for your newsletters, you can also reference a URL for images so you can just post them on your actual website and grab them from there in the letters.

What needs improvement?

Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page.  Basically, you end up losing work when this happens and it is hard to predict. Thus, I have learned to save often and every time I finish a piece of content that I like. I do wish this could be solved, but it is more of a browser issue than a Constant Contact issue. It would be cool if they made an actual app with their own skin to solve the issue with browser incompatibilities.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

When you hit backspace while you are typing in a text field, it might go back a page in the browser.

What do I think about the scalability of the solution?

None at all.  

How are customer service and technical support?

The only contact I had with support was for a simple question, about the tracking and if it was actually accurate.  The tech that I spoke to was knowledgeable.

Which solution did I use previously and why did I switch?

This is the first mass emailing service that I have used.

How was the initial setup?

It is very straightforward. I was able to export my contacts from Autotask and import them into Constant Contact, then I was ready to go!

What about the implementation team?

I implemented it myself.

What was our ROI?

Less than a month, based on increased sales.

What's my experience with pricing, setup cost, and licensing?

The cost is fair, and you end up making enough in sales to pay for it.

Which other solutions did I evaluate?

We evaluated MailChimp as well. 

What other advice do I have?

If you are not keeping in touch with your clients, you should be.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user292638
Retail Sales Co-ordinator at a media company with 1,001-5,000 employees
Vendor
It gives us a single solution for marketing our events via emails and taking on-line registrations, but it feels clunky and limited at times.

What is most valuable?

  • Email marketing
  • Online booking

How has it helped my organization?

As the organisation has gotten smaller, Constant Contact gives us a single solution for marketing our events via emails and taking on-line registrations. We can also manage participants through one channel via one person.

What needs improvement?

When I started using Constant Contact creating email was very flaky, in terms of crashes and usability (perhaps compared to Weebly etc.). It has improved, however, still needs improvement and email creation still seems clunky and limited compared to other online solutions or website building tools.

Also, I would like to be able to get people who sign on to our events to use Visa or MasterCard. I’m not a great fan of PayPal and neither are many people in the UK.

For how long have I used the solution?

I’ve used it over five years.

What was my experience with deployment of the solution?

It takes longer than it should to create emails and clunky.

What do I think about the stability of the solution?

Normally it's OK, and experience normally tells me that when it is not good, it has something to do with your internet connection.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Which solution did I use previously and why did I switch?

We have only ever used this product.

How was the initial setup?

It was quite straightforward and I was given all the help I needed. The fact that we have been a customer for so long indicates how vital this solution is for our organisation.

What's my experience with pricing, setup cost, and licensing?

From a pricing perspective, this product is still a little high for a small charity like ourselves, especially considering we only run a couple of events a year. It would be nice if it was possible to sign up for six months stop, and sign up again six months later and keep your entire contact database.

On our larger events, I only take the booking and deposit on Constant Contact because of the amount of commission charged. It would be good if they did not do this, and people could pay in their sponsorship money also – commission free, or at least a much lower commission rate.

Which other solutions did I evaluate?

Yes in the UK, but I can’t remember what they are now! Given we are a small charity who run events with tight margins, Constant Contact offered the best solution. However, I would like to see lower pricing for a small charity like ourselves. Perhaps they you could give further reductions for loyalty.

On our larger events, I only take the booking and deposit on Constant Contact because of the amount of commission charged. It would be good if they did not do this, and people could pay in their sponsorship money also – commission free, or at least a much lower commission rate.

What other advice do I have?

It would be better for us all round if it was just a fee to use. We're currently looking at SI events to save money, but this product does not offer an email marketing solution. It would be nice they could throw in a website option.

Go for it, but as above find ways (if you are a charity) of avoiding getting money paid online, and having to pay more in commission as a result). It would be interesting to compare commission rates with JustGiving, but I have not checked lately.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user236526
Operations Coordinator at a university with 501-1,000 employees
Vendor
The functionality of email building and templates needs to be improved, but it offers a great way to send eblasts.

Valuable Features:

Email marketing is the most valuable aspect.

Improvements to My Organization:

It allowed us to easily send announcements, event invitations and special offers via email

Room for Improvement:

The functionality of email building and template options. It would also be helpful if you could copy blocks from one template and insert them into another template/draft.

Use of Solution:

I am not currently using it, but I used it for 3 years in my previous job (Aug. 2011-Aug. 2014).

Other Advice:

It is fairly easy to learn how to use Constant Contact, and it offers a great way to send eblasts, invitations, announcements, etc. However, there are certain hiccups in the program that can be improved to make it more user friendly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user229824
Director of HRIS at a consultancy with 501-1,000 employees
Consultant
This organization may be kind on the phone but they do not care about you as a customer.

What is most valuable?

The ability to email clients using templates setup in the system.

How has it helped my organization?

It didn't, but it did hinder my organization. All Constant Contact wants to do is keep you on a monthly subscription, so if you only want to send out emails on a quarterly basis you must either pay every month you do not use the product, or you must cancel your subscription and then re-open an account every quarter. An absolute hassle and inconvenience.

What needs improvement?

They should have an option that you can cancel and re-open an account on-line without having to speak with a person and stay on hold for a long period of time.

For how long have I used the solution?

I used constant contact for about five years.

What was my experience with deployment of the solution?

I constantly had issues when resetting things up.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

2/10 - the last straw was when I had canceled my subscription but they continued to bill me anyway. I didn't realize I was being bill for six months. When I did, I called customer service to advise and asked to be re-reimbursed for their mistake. They advised that they had no record of me canceling and that even though it was a regular pattern of my use over the last five years, and even though they could tell I did not use their product they would not do a single thing for me. They basically told me too bad and there was no resolution.

Technical Support:

3/10.

Which solution did I use previously and why did I switch?

Constant Contact was my first experience with this type of solution.

How was the initial setup?

Overall, it was pretty straightforward.

What about the implementation team?

We implemented it in-house.

What other advice do I have?

I would definitely tell people to look else where. This organization may be kind on the phone but they do not care about you as a customer, once they have your money you are no longer important to them.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user229332
Overseer of Order at Zen Marketing Inc.
Vendor
More complete and requires less of an investment than competing platforms but there can be stability issues.

What is most valuable?

  • Email marketing
  • Survey generator
  • Overall high rates of deliverability
  • Some of the best customer service I have ever seen

How has it helped my organization?

  • Ability to automate marketing and subscriptions
  • Expanding the reach of clients marketing
  • Social media sharing of information

What needs improvement?

They have constantly been tweaking and improving based on the user community’s feedback.

For how long have I used the solution?

I've been using their core product for eight years and the tool kit for one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Very seldom.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Outstanding, with email, chat and call capabilities even on weekends.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

I have used, or demonstrated, several different competing platforms, and find that Constant Contact is more complete and requires less of an investment.

How was the initial setup?

Very simple.

What about the implementation team?

We implemented it in-house.

What was our ROI?

It's outstanding.

What's my experience with pricing, setup cost, and licensing?

None.

Which other solutions did I evaluate?

  • Hubspot
  • Campaigner
  • InfusionSoft
  • MailChimp
  • MyEmma
  • Bronto

What other advice do I have?

Leverage the power of their online trainings or retain the services of one of their VAR’s. They can jump start the learning process while sharing best practices.

Disclosure: My company has a business relationship with this vendor other than being a customer: My marketing agency is a Constant Contact VAR and has been for eight years.
it_user217806
President at The Friedman Group, LLC
Vendor
Allows me to send branded, and professional looking emails to my list but I hope they don't stray too far from their email product while trying to incorporate other functions.

What is most valuable?

The most valuable features to me are the email capabilities, the events module and the ability to send surveys. These are the things I use the most. I also rely on the social sharing tools to some extent.

How has it helped my organization?

With this product I am now able to send branded, and professional looking emails to my list. Additionally, the ability to allow people to sign up for my email list from my website, Facebook, even my email signature has improved the way we operate.

What needs improvement?

Constant Contact is constantly upgrading the product. For me, I hope they don't stray too far from their email product while trying to incorporate a number of other functions in their platform.

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Customer service appears to be a priority for Constant Contact. I get quick responses to email questions I send and their phone support is efficient and the people on the other line are knowledgeable.

Technical Support:

10/10.

Which solution did I use previously and why did I switch?

No, but I have researched a number of other solutions and I do use other solutions at times for specific purposes.

How was the initial setup?

Initial setup is straightforward. It's a matter of creating an email template and uploading your email list. If you want, you can pay Constant Contact to do both these things for you, but doing it yourself is a snap if you follow their detailed, easy to understand instructions.

What about the implementation team?

I used an in-house team.

What was our ROI?

Every email I send, gets people to click on something or contact me, and it works. Every email gets any number of clicks, and I always receive phone calls and emails after my monthly newsletter is delivered.

Which other solutions did I evaluate?

  • Infusionsoft
  • Marketo
  • HubSpot
  • MailChimp

What other advice do I have?

Do your research. Look for deliverability percentages. Look for ease of setup. Read reviews about customer service. Look at samples. Take advantage of free trial periods to familiarize yourself with the products. Check to see what measures each product takes to prevent you from sending spam.

Disclosure: My company has a business relationship with this vendor other than being a customer: Personally, I am an authorized local expert and solution provider.
it_user201009
Director at a university with 1,001-5,000 employees
Vendor
Enables quick mail blasts but the search function could be better.

Valuable Features

Easily accessible Relatively simple to use

Improvements to My Organization

Enables quick mail blasts.

Room for Improvement

Could use better search and certain editing traits.

Use of Solution

Over 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service: Very good but I would have liked to have 24 hours accessibility. Technical Support: Very good but I would have liked to have 24 hours accessibility.

Valuable Features

  • Easily accessible
  • Relatively simple to use

Improvements to My Organization

Enables quick mail blasts.

Room for Improvement

Could use better search and certain editing traits.

Use of Solution

Over 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

Very good but I would have liked to have 24 hours accessibility.

Technical Support:

Very good but I would have liked to have 24 hours accessibility.

Disclosure: I am a real user, and this review is based on my own experience and opinions.