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Pre-sales engineer at a tech services company with 51-200 employees
Real User
Best support and good interface, price, and security

What is our primary use case?

We are using it for a banking client.

What is most valuable?

Its interface and pricing are most valuable. It is better than other vendors in terms of security.

What needs improvement?

It is not very strong in terms of endpoint management. It should have additional features like DLP, encryption, or advanced device control. Currently, Cortex is good in terms of the security of the endpoints, but it is not as good as other vendors in terms of the management of the endpoint.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable. I wouldn't recommend the latest version. Being a new version, it would have bugs, which is similar to the new versions…

What is our primary use case?

We are using it for a banking client.

What is most valuable?

Its interface and pricing are most valuable. It is better than other vendors in terms of security.

What needs improvement?

It is not very strong in terms of endpoint management. It should have additional features like DLP, encryption, or advanced device control. Currently, Cortex is good in terms of the security of the endpoints, but it is not as good as other vendors in terms of the management of the endpoint.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It is very stable. I wouldn't recommend the latest version. Being a new version, it would have bugs, which is similar to the new versions of other products.

What do I think about the scalability of the solution?

In Peru, we have approximately 20,000 users. The banking client doesn't have any plans to expand the usage. We might increase its usage by 200 to 500 with new clients.

How are customer service and technical support?

Technical support of Palo Alto is the best.

How was the initial setup?

It is very easy to deploy. The deployment is quick. The deployment of the management console takes just two hours, but the deployment of the agent takes approximately a month.

We have five to eight engineers for deployment and maintenance.

What other advice do I have?

I would rate Cortex XDR a nine out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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Security Engineer at a tech services company with 11-50 employees
Real User
A robust detection and response solution driven by behavioral analytics

What is our primary use case?

We use Cortex XDR by Palo Alto Networks for its ability to detect based on behavior rather than simple virus scan to prevent malicious activities. We also use it to go in and white list things that are okay. This way, they won't get blocked.

What is most valuable?

The behavior-based detection feature is valuable. 

What needs improvement?

It'll help if customization was easier. It would be better than how it's now if it came out of the box using their stock set up to get it up-and-running. Then you go in, and you add more restrictive things to make it better.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for a little over a year.

How are customer service and technical support?

Technical support has…

What is our primary use case?

We use Cortex XDR by Palo Alto Networks for its ability to detect based on behavior rather than simple virus scan to prevent malicious activities. We also use it to go in and white list things that are okay. This way, they won't get blocked.

What is most valuable?

The behavior-based detection feature is valuable. 

What needs improvement?

It'll help if customization was easier. It would be better than how it's now if it came out of the box using their stock set up to get it up-and-running. Then you go in, and you add more restrictive things to make it better.

For how long have I used the solution?

I have been using Cortex XDR by Palo Alto Networks for a little over a year.

How are customer service and technical support?

Technical support has been fine.

How was the initial setup?

The initial setup isn't straightforward or complex. It's somewhere in the middle. Like 90% of the features are there out of the box. When you start doing more complex things, it becomes more complicated. For example, if we wanted to limit someone's ability to plug in and access a USB stick, we have to create a profile to do that, and that's an advanced functionality.

What about the implementation team?

We did most of the deployment in-house.

What other advice do I have?

On a scale from one to ten, I would give Cortex XDR by Palo Alto Networks a nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Security consultant at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Sophisticated user interface, stable, and scalable

What is our primary use case?

We use this solution to protect our computer system against threats, such as exploits and malware.

What is most valuable?

The user interface of the solution is sophisticated and straightforward.

What needs improvement?

In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution.

For how long have I used the solution?

I have been using this solution for approximately two months.

What do I think about the stability of the solution?

The solution is stable, we have not had any issues.

What do I think about the scalability of the solution?

We have over 5,000 employees and they are being managed through this solution. It is scalable.

How are customer service and

What is our primary use case?

We use this solution to protect our computer system against threats, such as exploits and malware.

What is most valuable?

The user interface of the solution is sophisticated and straightforward.

What needs improvement?

In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution.

For how long have I used the solution?

I have been using this solution for approximately two months.

What do I think about the stability of the solution?

The solution is stable, we have not had any issues.

What do I think about the scalability of the solution?

We have over 5,000 employees and they are being managed through this solution. It is scalable.

How are customer service and technical support?

We have our own IT support teams.

Which solution did I use previously and why did I switch?

We were previously using McAfee and we switched to this solution because they failed to provide us proper protection.

How was the initial setup?

We have an IT support team in our organization and they are managing everything remotely, such as laptops.

What about the implementation team?

Our internal team did the implementation of the solution.

What other advice do I have?

I would recommend this solution to others.

I rate Cortex XDR by Palo Alto Networks an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ISEC Unit Manager at a tech services company with 11-50 employees
Real User
We can manage several clients from the same console, and its endpoint defense is more advanced than traditional antivirus

What is our primary use case?

We have deployed Cortex XDR for a couple of clients in manufacturing.

What is most valuable?

Cortex XDR lets us manage several clients from the same console, and its endpoint defense is more advanced than traditional antivirus.

What needs improvement?

The dashboard could be more user-friendly.

For how long have I used the solution?

I've been using Cortex XDR for two years.

What do I think about the stability of the solution?

Cortex XDR is stable enough.

What do I think about the scalability of the solution?

Cortex's scalability is good. We have about 200 users on it at the moment. 

How are customer service and support?

Palo Alto support is great. 

How was the initial setup?

Cortex XDR is trickier to configure than other…

What is our primary use case?

We have deployed Cortex XDR for a couple of clients in manufacturing.

What is most valuable?

Cortex XDR lets us manage several clients from the same console, and its endpoint defense is more advanced than traditional antivirus.

What needs improvement?

The dashboard could be more user-friendly.

For how long have I used the solution?

I've been using Cortex XDR for two years.

What do I think about the stability of the solution?

Cortex XDR is stable enough.

What do I think about the scalability of the solution?

Cortex's scalability is good. We have about 200 users on it at the moment. 

How are customer service and support?

Palo Alto support is great. 

How was the initial setup?

Cortex XDR is trickier to configure than other Palo Alto products. This is one area where we are not so satisfied. We need two people to deploy and maintain the solution. 

What's my experience with pricing, setup cost, and licensing?

Our clients pay for the license every year. It's just a standard fee with no additional costs. 

What other advice do I have?

I rate Cortex XDR eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AndyChan3
General manager at MOL-IT India Pvt. Ltd.
Real User
Top 5Leaderboard
Highly scalable, effective intelligence, and reliable

What is our primary use case?

I use the solution for endpoint protection.

What is most valuable?

One of the main benefits of the solution is its intelligence to correlate the events into an incident.

What needs improvement?

The solution could improve by providing better integration with their own products and others.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is one of the best in the market for scalability. We have approximately 500 people using this solution in my organization and we plan to increase usage.

How was the initial setup?

The initial installation is easy.

What

What is our primary use case?

I use the solution for endpoint protection.

What is most valuable?

One of the main benefits of the solution is its intelligence to correlate the events into an incident.

What needs improvement?

The solution could improve by providing better integration with their own products and others.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is one of the best in the market for scalability.

We have approximately 500 people using this solution in my organization and we plan to increase usage.

How was the initial setup?

The initial installation is easy.

What about the implementation team?

We did the implantation of the solution with integrators.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is high for the license and in general.

Which other solutions did I evaluate?

We evaluated CrowedStrike and Darktrace.

What other advice do I have?

I would recommend this solution to others.

I rate Cortex XDR by Palo Alto Networks a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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EMEA IT Infrastructure Manager at a consumer goods company with 5,001-10,000 employees
Real User
Top 10
Good management capabilities but has poor performance
Pros and Cons
  • "The management capabilities, allow an IT organization to get quite a good picture of attempted cyber attacks."
  • "Impact on system performance is horrible, adding a lot of delays for users."

What is our primary use case?

My primary use of this solution is as an endpoint security client.

How has it helped my organization?

This product has not improved my organization - in fact, we are in the process of moving back to another product as a result of Cortex's horrible impact on system performance.

What is most valuable?

The most valuable features of this product are the management capabilities, which allow an IT organization to get quite a good picture of attempted cyber attacks, and its out-of-the-box investigation capabilities.

What needs improvement?

The product's impact on system performance is horrible, adding a lot of delays for users. 

For how long have I used the solution?

I have been using this solution for four months.

How was the initial setup?

The onboarding process was quite cumbersome. It took some time to deploy as we had to investigate about 500 cases of clients who did not get the agent immediately.

What about the implementation team?

I implemented using a vendor team.

What other advice do I have?

I would rate this solution as five out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Relationship Manager at a financial services firm with 5,001-10,000 employees
Real User
Top 10
Easy to use, but can have more security and integrations

What is our primary use case?

We use it for malicious connections from malicious websites. There might also be some payloads that might be inside the traffic. We also use it to identify malicious processes or bugs that are running on the network and any activities that tend to lead to data infiltration.

What is most valuable?

It is easy to use.

What needs improvement?

Technology evolves every day, so it would be nice if it gets more secure. It can also have more integration with other platforms.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the scalability of the solution?

We have maybe a thousand users of this solution because it is deployed on-prem.

How was the initial setup?

I don't think there were…

What is our primary use case?

We use it for malicious connections from malicious websites. There might also be some payloads that might be inside the traffic. We also use it to identify malicious processes or bugs that are running on the network and any activities that tend to lead to data infiltration.

What is most valuable?

It is easy to use.

What needs improvement?

Technology evolves every day, so it would be nice if it gets more secure. It can also have more integration with other platforms.

For how long have I used the solution?

I have been using this solution for about a year.

What do I think about the scalability of the solution?

We have maybe a thousand users of this solution because it is deployed on-prem.

How was the initial setup?

I don't think there were issues with the installation.

What's my experience with pricing, setup cost, and licensing?

It has a yearly renewal.

What other advice do I have?

I would recommend this solution. I would rate Cortex XDR a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ingeniero de Soporte at a tech services company with 11-50 employees
Real User
Stable, flexible, and easy to deploy

What is our primary use case?

We deploy this solution in Universities and banks because it's private. Our company is a private company.

What is most valuable?

They did what they said. This solution could apply to any scenario.

What needs improvement?

The configuration could be simplified. I would like to see better protection, specifically to protect email applications.

What do I think about the stability of the solution?

This solution is stable.

How was the initial setup?

It's easy to deploy You need the experience to configure the equipment, but the configuration is easy to deploy.

What's my experience with pricing, setup cost, and licensing?

The price could be improved. Our customers have expressed that the price is high. When compared with other services, it's…

What is our primary use case?

We deploy this solution in Universities and banks because it's private. Our company is a private company.

What is most valuable?

They did what they said. This solution could apply to any scenario.

What needs improvement?

The configuration could be simplified.

I would like to see better protection, specifically to protect email applications.

What do I think about the stability of the solution?

This solution is stable.

How was the initial setup?

It's easy to deploy

You need the experience to configure the equipment, but the configuration is easy to deploy.

What's my experience with pricing, setup cost, and licensing?

The price could be improved. Our customers have expressed that the price is high. When compared with other services, it's more expensive, but it's not too high.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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