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CrowdStrike Falcon Room for Improvement

Security Analyst II at a healthcare company with 10,001+ employees

When we first went to CrowdStrike and purchased it, a lot of my team members all had the same issue: There was too much information. Initially, when the user logged in, they were getting dumped on, like a five-gallon bucket of ice. Trying to sort through it all, you can get lost easily. Until you have really had time in the solution to really digest how to use things, it is information overload. We didn't get that from Palo Alto XDR.

I would like them to improve the correlation of data in the search algorithms. When we run an investigation, malware, phishing, etc., I want to look at multiple endpoints at once to correlate that data to see the likenesses, e.g., how are they not alike or what systems and processes are running across those systems? I don't want to have to run the same search in their Spotlight module five, 10, 15, or 100 times to get 100 different results, copy that data out, and then correlate it on my own. In a very simple way, I want to be able to load up a comma-delimited list giving me the spotlight data on these X amount of hosts, letting me search for it quickly. We have had to go back to CrowdStrike, and say, "Our search are taking far too long for even one host." They did bump up the cores and that did improve performance, but it is still kind of slow to get that Spotlight data. That is probably our biggest pain point. I think that needs some help. I understand this kind of information access is probably not the easiest thing to do. It is probably a big ask depending on how their back-end is setup. 

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Chief Information Security Officer at a real estate/law firm with 10,001+ employees

There is so much data in their dashboarding and other stuff like, but there is also still some work to do on, "How do you boil it up to certain higher levels/executives?" There is a lot of good technical detail, but in the position that I sit in, sometimes it is a little hard when I am not in it day in, day out to come to what is the real executive level sorts of things. For example, CrowdStrike shows incidents, but what are the things that I really need to worry about as a CISO at a company? That is the one area for improvement.

Finally, they bought a company that is doing SIEM, which is interesting to me. When I first started with CrowdStrike in my previous organization, four or five years ago, I went to CrowdStrike, and said, "I don't want to have to buy or continue to support our SIEM product. I would rather use you guys. Can I pay you extra money to hold that data and do those things so we can have that functionality? Then, I can get one rid of a solution." At that time, they told me, "No, we're not a SIEM company." I did not like the answer, but I respected it. Now that they bought one, and I am like, "Wow, I guess I was just a few years too early." So, I'm glad to see those sorts of things. I am glad to see them evolving into those areas where I saw it years ago, where they are strong, and displace others.

I would love to see more investment in Insight because CrowdStrike have an opportunity to potentially displace some of the vulnerability management vendors with the visibility they can see over time. I want to see them continue to evolve, e.g., what other things can they disrupt which are operational things we have to continue to do as an organization. Then, I can have less vendors and put more effort into one solution that we really want to operationalize.

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Information Security Analyst at a insurance company with 1,001-5,000 employees

It would be nice if they did have some sort of Active Directory tie-in, whether that be Azure or on-prem. Sometimes, it is difficult for us to determine if we are missing any endpoints or servers in CrowdStrike. We honestly don't have a great inventory, but it would be nice if CrowdStrike had a way to say this is everything in your environment, Active Directory-wise, and this is what doesn't have sensors. They try to do that now with a function that they have built-in, but I have been unsuccessful in having it help us identify what needs a sensor. So, better visibility of what doesn't have a sensor in our environment would be helpful.

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Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: December 2021.
554,873 professionals have used our research since 2012.
Enterprise Cybersecurity Architect at Swagelok Company

There is nothing existing today that I would change very much about the solution. Because of the capability of the data that they are ingesting, they have the ability to create tools leveraging that data to enhance the capability of the platform. The possibilities are endless.

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IT Security Analyst at U.S. Venture, Inc.

I would like to see a little bit more in the offline scanning ability. This just comes from my background in what I have done in other positions. They only scan on demand, so I always have this fear that we sometimes maybe email out a dormant virus and can be held liable for that. That is something where I would like to see a little bit more robustness to the tool. 

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Associate Director - Infrastructure Engineering at AFT

If an operating system is stopped by support by the original vendor like Microsoft, or maybe Apple, within a few weeks, CrowdStrike will also decide they no longer support it, and they kind of move on. I understand their model. However, if we still have the OS, it's hard to keep it protected. So, for example, if Microsoft decides to stop supporting or patching a solution, Crowdstrike too will stop supporting it and making updates. It's still a useable product, it's just not getting updates or patches and therefore may be vulnerable. 

The result is that we can't guarantee we're going to be able to protect that hardware or operating system. We either have to upgrade to a newer platform, which sometimes is not possible because you have a legacy application. Whatever that constraint is, sometimes we're not able to move things. We still have to rely on other products to support that. That's the only quandary I have with them. 

Basically, they don't cover legacy OS or applications. That's the only issue we're concerned about.

When a file is infected or it detects a ransomware file network, when it does remediate, it should self-heal as Sophos does. That's a good feature to have, but I don't know enough pros and cons about that to kind of recommend that because if it is a false positive, that may be a problem. If it detected a valid file and if for some reason it decides, "Oh, this looks like an infection," and maybe it's not actually infected, and if it goes in and remediates it by replacing it with an older file, that may be a problem. However, I don't know, because I've never used that feature or heard anybody say that's a problem.

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AT
Chief Security Officer at a financial services firm with 201-500 employees

The deployment process is an area that needs to be improved. For some reason, CrowdStrike does not provide any help in terms of how to deploy the agent in a more efficient manner. They just don't provide the support there, which leaves their customers to figure out how to push agents out, either through GPO or through BigFix or through SCCM, and there was no support on that side. Not being able to complete the deployment in an efficient manner is one of the huge weaknesses.

It would be good if they had a feature to remove agents. We're in a transaction processing environment and if CrowdStrike is affecting a transaction processing server, we need to uninstall that agent pretty fast. Right now, the uninstall has to be done manually, which is not great. If we have a dashboard capability to uninstall agents, I think that would be great.

The dashboard seems a little bit too clunky in the sense that it's spread out in so many ways that if you don't log in on a daily basis, you're going to forget where things are. They can do a better job in organizing the dashboard.

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Cyber Security Engineer at a legal firm with 501-1,000 employees

There are some aspects of the UI that could use some improvement, e.g., working in groups. I build a group, then I have to manually assign prevention policies, update policies, etc., but there is no function to copy that group. So, if I wanted to make a subgroup for troubleshooting or divide workstations into groups of laptops and desktops, then I have to manually build a brand new group. I can't just copy a build from one to another. Additionally, in order to do any work within a group, I have to first do the work on the respective prevention policy page or individual policy page, then remove the group if the group is assigned to a different prevention policy, remove the prevention policy, and then add the new one in. So, it can get a little hectic. It would be easier if I could add and remove things from the group page rather than having to go into the policy pages to do it.

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MK
Dy General Manager at a real estate/law firm with 501-1,000 employees

The solution needs to have integration with on-premises security devices and security facilities. That means all the security products, including the perimeter firewall, the DMZ. 

I'd really like to have a complete solution. Right now most of the incidents happen on our endpoints. It is visible at the endpoint, the end server. If this can have a correlation tool that could actually give us a comprehensive dashboard, that would be useful. It could give us top-down visibility and could be from the firewall or any kind of security protection tool. It could be part of the DNS protection suite. However, that's why it's so important to have better integration capabilities.

If this endpoint is trying to get at this particular website and it is identified as DNS level protection, that also comes to this dashboard. Around 80% to 90% view of whatever it is happening with this endpoint, whatever action it is doing, can be inspected on the dashboard.

 If the endpoint is protected by CrowdStrike. I am only to access this application through a CrowdStrike protected device. 

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Director, IT & Systems Security at Tilson Technology Management

The console is a little cluttered and at times, finding what you're looking for is not intuitive. Once you find it, it's great, but it's not always very intuitive as to how to find exactly what you're looking for sometimes.

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JS
Director of IT at a tech services company with 51-200 employees

It would be nice if the dashboard had some more information upfront, and looked a little better. Having a cooler dashboard is nice to have, although it is not as important as the functionality, which is very good.

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DA
Sr. IT Support Executive at a hospitality company with 1,001-5,000 employees

I'm new to the solution. Currently, I'm comparing it to other EDR solutions to see if anything is missing, however, I'm still learning the ins and outs of the product.

It may be due to the fact that I am new, however, I'm having trouble understanding their licensing.

It does take more time to scan than other solutions.

The solution should continue to make the learning curve as short as possible by providing even more training and documentation.

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Executive Technology Advisor at Vitso

I think there's an opportunity to enhance the AI or at least the traps to say, if something changes from this baseline, let us know and flag it. It's got a pretty good engine to do that on its own but it's one of the things that are important to us, so I'm just trying to increase the time-to-issue identification.

By comparison to buying into the Microsoft suite, it was definitely less costly. CrowdStrike can be costly.

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BH
Service at Four-U Office Inc

The solution doesn't have a whole lot of email security on offer. We did know that going into the purchase, however. We decided to get a different solution for that aspect of security.

They have a sandbox feature, but it's all they do. They have different grades. There's the Socket Pro and then there's an ADR. Then there's another one where they pretty much watch your system for you. And it's all different. It's all based on the price you want to spend. I wasn't going to drop a large amount of money.

They don't really have anything when it comes to scanning attachments. That would be something I would like.

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GH
Senior Cyber Security Analyst with 1,001-5,000 employees

Any kind of integration that you want to do, such as using the API to connect to a SIEM, is complex and it will be expensive to do. It is quite a pricey product.

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JT
Director - IT Security Operations at a manufacturing company with 10,001+ employees

CrowdStrike Suites and the way that it bundles things can be a bit challenging. It should be easier to integrate with the other stuff that they sell or be included with what they sell. We have one piece, then they are talking about another piece on vulnerability management all of the sudden, and we don't own that piece. We can see it in the console, but nothing shows up. It simply appears within the tool as an option, but we can't use it without purchasing it.

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DB
Director Of Information Technology at a financial services firm with 11-50 employees

CrowdStrike Falcon by itself does not supply in-depth reporting. 

Falcon Protect does what it does. It's endpoint security — nothing more, nothing less. 

What it does, It does well. However, if you need more information on what it found and how it got there (including board reporting and compliance reporting), that's not there. Some of the other solutions that are available give you that, right out of the box.

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Information Security, Sr. Analyst at a wholesaler/distributor with 10,001+ employees

We would like to be able to perform on-demand scanning, rather than relying on the scheduler. Right now, CrowdStrike does not have an on-demand scanner. They have the always-on, but we have found instances where artifacts are being blocked from running, but they're not being removed. With an on-demand scanner, we would have the ability to remove those artifacts from an end user's machine.

I would like to see the multi-site environment functionality added in the next release. Currently, we are working under a single-site environment, and on the roadmap, they mentioned having the ability to have a multi-site environment.

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DB
Director Of Information Technology at a financial services firm with 11-50 employees

I miss a feature for the USB control that they have as an add-on. I haven't gotten to the point where I want to pay for it, but the features that I miss are available.

The biggest issue with Falcon as a standalone product is it doesn't have very much reporting.
Out of the box, the only weakness is the level of reporting.

All the analytics and the telemetry are there, it's just a matter of getting to it. Other vendors offer some of that stuff right out of the box.

CrowdStrike Falcon has been very low maintenance. There are features on it that I haven't touched yet. I've got a SIEM that I haven't really had time to explore fully. I have a patch management system that does what it does. I have a firewall and IDS that do what they do, and I have an endpoint security system that does what it does.

MSPs keep asking how one person can keep up to the different solutions and alerting, if you don't have any problems, then it's pretty easy to keep up. Everything does what it does.  I don't experience any of the issues that apparently a lot of people have on their network. How can I tell you what to improve if it's doing what it's supposed to do? 

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MW
Chief Information Security Officer at a hospitality company with 5,001-10,000 employees

They need to strengthen the forensic capabilities of this product, for e-discovery.

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Senior System Engineer at a computer software company with 1,001-5,000 employees

The solution overall is a good product, and we don't see too much room for improvement.

Support, particularly related to after-sales and after deployment, could be improved a bit. If you need to connect to support, it takes at least a day to reach the support team and get a proper reply.

The solution could use better device control.

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Director Of Information Technology at DLZ Construction Svs.

Improvement could be made in the number of false positives we get, there are more than there needs to be. Typical Windows functions sometimes get stopped by CrowdStrike. In general, I'd rather err on the side of safety but some of these are really straightforward functions that should get through.

For the future, I think they need to keep building on their extensibility, the capability to be extended, so that it's not lost and we can utilize the knowledge that we're gaining from the endpoints. 

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NS
Technical Architect at a consultancy with 10,001+ employees

In the six months that I have been using CrowdStrike, it has not been able to detect anything. We have been using Trend Micro and it has detected some malicious activities.

We have CrowdStrike conduct some inner forensic investigations in hopes that it will be more advanced and detect things that may have been missed by Trend Micro.

It would be helpful to have some prebuilt search queries based on the top ten queries in the industry for detection.

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LM
Head Of Infrastructure at a insurance company with 201-500 employees

The reporting part is basic. It's not that intuitive and you cannot go further backward in terms of historical information.

The Integration with tools, SOC tools, could be better. 

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Chief Information Security Officer at a manufacturing company with 10,001+ employees

The management reporting functionality needs to be improved.

We would like to see more features for vulnerability management included.

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LM
Information Security Officer at a financial services firm with 51-200 employees

In the future release of CrowdStrike Falcon, they should add a sandbox feature.

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Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: December 2021.
554,873 professionals have used our research since 2012.