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Datto Cloud Continuity OverviewUNIXBusinessApplication

Datto Cloud Continuity is #14 ranked solution in top Disaster Recovery Software and #23 ranked solution in top Cloud Backup tools. IT Central Station users give Datto Cloud Continuity an average rating of 8 out of 10. Datto Cloud Continuity is most commonly compared to Acronis Backup:Datto Cloud Continuity vs Acronis Backup. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
What is Datto Cloud Continuity?

Datto Cloud Continuity for PCs is much more than just cloud backup. MSPs can protect clients’ Windows-based computers from downtime and data loss and more importantly, rapidly recover data if disaster strikes.

Datto Cloud Continuity was previously known as Datto Cloud Continuity for PCs.

Buyer's Guide

Download the Cloud Backup Buyer's Guide including reviews and more. Updated: November 2021

Datto Cloud Continuity Video

Archived Datto Cloud Continuity Reviews (more than two years old)

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Senior IT Consultant at a tech consulting company with 51-200 employees
User
Top 20
Lacks VLAN support and does not have Hyper-V integration.

What is our primary use case?

Backup.  For local backup, it works well. Thank you StorageCraft.  For the Cloud - we have given up that strategy.  We don't even consider the local virtualized recovery, because the performance is ridiculous.

How has it helped my organization?

Easy to manage and work with.  I would say it did not improve our organization, and in fact has created a challenging, tedious, high maintenance solution if you factor in DR testing, and local recovery performance is abysmal.  Clients are not happy.

What is most valuable?

Enables you to spin-up VMs with screen shots, sent by email (when it works).  This helps us validate a good backup.  Nothing else positive to add.

What needs improvement?

  • No Hyper-V integration
  • VirtualBox performance is terrible, although KVM is now rolling out
  • Large agent to install on each VM (due to lack of Hyper-V support)
  • Unreliable agents - known to cause VMs to reboot, especially older Windows 2008 systems
  • Lack of VLAN support
  • Cloud recovery is missing flexibility and the ability to create virtual firewalls or VPNs based on IPsec.  Only OpenVPN is supported at this time.
  • Their cloud recovery option is tedious, a manual process that has to be planned up to 2 weeks for a validation process.
  • You really need to test it thoroughly to understand its limitations and issues.
  • Datto chose to build their own cloud, instead of leveraging AWS, Azure or GCP.  It looks, feels and behaves like a beta product (lacks maturity).
  • As expected, customer service, products are in disarray after the reverse acquisition of AutoTask.  I recommend that you stay away from Datto.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

We have issues with stability.

What do I think about the scalability of the solution?

We have issues with scalability.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 9/10. They provided decent customer service.

Technical Support:

I would give technical support a rating of 9/10. They are helpful and knowledgeable with their product.

Which solution did I use previously and why did I switch?

We evaluated Intronis/Barracuda. We did the switch due to:

  • Poor technical support
  • Missing features
  • Unreliable backups
  • Unreliable recoveries
  • Very slow download of complete images for recovery

How was the initial setup?

The initial setup was easy.

What about the implementation team?

We used an in-house team, who have an excellent knowledge of the product.

What was our ROI?

We had an ROI after two years.

What's my experience with pricing, setup cost, and licensing?

They have an expensive, monthly cloud backup.

Which other solutions did I evaluate?

We evaluated Unitrends for a similar appliance approach. Cloudberry.  StorageGuardian and R1Soft by Continuum.  We are still looking for the best MSP friendly solution, that is more cost effective than Veeam.

What other advice do I have?

Avoid it until it matures. I would wait until they support:

  • Hyper-V: If that is important to you
  • VLANs: To capture backups outside of a single LAN
  • Cloud Recovery: Virtual firewall, VPN appliance. Better security and controls.

Datto is now merged with AutoTask.  This may have an impact on roll-out of new features, capabilities, as their focus will be integration with their in-house RMM.

Hyper-V Integration: Datto has VMware ESXi integration – direct hypervisor level backup of each virtual machine works well. Unfortunately, it cannot do the same with Microsoft’s Hyper-V.  Keep in mind that Datto is geared towards the SMB market, where Hyper-V is quite popular. Each Hyper-V VM must install the rather heavy agent (StorageCraft + VirtualBox component).

Lack of VLAN: Datto does not have the ability to create virtual interfaces, or VLAN tagging. This becomes an issue if you have a VM located in another network or DMZ – the backup will have to be routed to the datto appliance. This is often the case with Hyper-V guests, as the issue is exacerbated by the inability to backup natively at the hypervisor.

VirtualBox: Simulated disaster tests clearly show that the datto appliance cannot really replace a busy server. This becomes painfully obvious with SQL servers, SharePoint, and Exchange. Datto uses a low-end ZOTAC “PC” grade appliance, and often times with SATA drives and insufficient RAM when compared to a server. How can it truly measure up to a real server with 128GB of RAM, RAID-5 or 10 with 8+ HDD? The answer: it does not. Datto is now rolling out KVM support, so expect better performance.

Cloud Recovery: This has to be done with assistance from Datto support, in both real and simulated conditions. To simulate a disaster and cloud recovery, you need to schedule ahead of time (10 business days, last I checked) to obtain an engineer. Now, the recovery point will also be about two weeks old at this point, which for testing purposes is not a major issue. Unfortunately, the interface that Datto provides is quite primitive. You have the ability to console into the VM, and some port forwarding (For RDP, HTTP), but that’s it. Networking needs to be defined ahead of time (such as DMZ VMs, or VLANs). You will also need to reconfigure all the networking under Windows and Linux. There is no Firewall or VPN virtual appliance provided. In a real-world, complete disaster scenario, a client would have limited access to their “cloud servers” – unless you have a remote desktop server in your topology. Not only is your recovered infrastructure at greater risk/exposure to the Internet from the lack of a specialized Firewall, you also have to deal with limited connectivity. Anyone who takes the cloud recovery as a serious option, needs to plan and anticipate that need. You will need an OpenVPN client, or similar to connect securely to your "cloud" recovery area.

I really wanted to like Datto. Their marketing is slick, no doubt about it. I expect that certain limitations are due to the fact that Datto does not own the backup technology used – it is based on StorageCraft.  All Datto does is a web interface wrapper, built on Zotac generic brand appliances.  They leverage opensource in almost every other aspect, but unfortunately they have weak implementations.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RG
PMO y CIO - Tecnologías de Información at a consumer goods company with 501-1,000 employees
Real User
​The initial configuration was simple (adding agents of new servers that were created in a very easy and intuitive way)

What is most valuable?

  • Very friendly, since it visually facilitates the control and administration of the backups.
  • Very easy to do backup virtualizations.
  • Very easy to use both their control boards and the backups themselves (virtualized).
  • The platform of attention and support to the user is very fast (with datto).

How has it helped my organization?

Increased DRP (Disaster Recovery Plan) process stability and mitigated business continuity risks.

What needs improvement?

To better integrate compatibility with other operating systems, in addition to Windows Server.

For how long have I used the solution?

I've used this solution for three and a half years.

What do I think about the stability of the solution?

None, the product and its platform are very stable. All OK.

What do I think about the scalability of the solution?

None, scalability has been OK.

How are customer service and technical support?

Very good, timely, and effective.

Which solution did I use previously and why did I switch?

We had used others without purpose to put it in the scheme of a DRP, like ArcServer, but only to do conventional backups and not to function as your alternate platform.

How was the initial setup?

The initial configuration was simple (adding agents of new servers that were created in a very easy and intuitive way), the most difficult is to define your schematic of how long incremental backups should be made, from which servers or applications, etc.

What's my experience with pricing, setup cost, and licensing?

Price and License: Best (the most competitive).

Which other solutions did I evaluate?

Yes, several.

What other advice do I have?

That prior to the acquisition and evaluation of solutions like datto, make a plan that works for times of recovery and at points of return, in case they need to enable the platform as an alternative (secondary application) to your primary applications.

By evaluating and choosing, we can question the supplier and challenge their technology, qualifying quantitatively who best meets the needs according to the criterion cost/benefit.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about datto, Veeam Software, Acronis and others in Cloud Backup. Updated: November 2021.
554,382 professionals have used our research since 2012.
ITCS user
Co-Founder and Chief Technology Officer at a tech services company with 51-200 employees
Real User
Simple to use web interface for anyone with a technical background.

What is most valuable?

One of the best features is the simple to use web interface of the system. Within minutes anyone with a technical background is able to navigate the system and understand how to setup and run backups as well as the ability to recover files and systems. When you compare it to other systems that require a fat client to be installed or to have several VMs setup just to configure the system, Datto stands head and shoulders above.

How has it helped my organization?

Because Datto has 24/7 US based technical support, we have been able to keep our staff headcount down to a minimum with the understanding that Datto is standing behind us and is ready to help if we get in over our heads. Also, the centralized partner portal allows us a birds eye view of our entire fleet from one website.

What needs improvement?

Datto started as a backup solution for the SMB market and they are in the process of adding more Enterprise features in order to gain more market share in that space as well. Some of the Enterprise features are online now (agentless backup with VMWare) but they still have a few to tackle (clustered SQL instances).

For how long have I used the solution?

I have personally been using the solution for the past 7 years continuously.

What was my experience with deployment of the solution?

Deployments couldn't be easier. You plug in the appliance and go.

What do I think about the stability of the solution?

Generally the system is rock solid. There are many moving parts however and at any given time I have about 2% of the protected servers needing some attention. With over 400 servers that we use with this system that 2% is less than FTE to deal with.

What do I think about the scalability of the solution?

Scalability goes back to my comment about being ready for Enterprise clients. Right now the appliances have a functional limit of 50 protected servers each. For most clients that would be fine but as we talk to some that have 1000+ servers it gets to be a bit crazy. Again, Datto is in the process of adding more options to deal with these scenarios, but just don't have them yet.

How are customer service and technical support?

Customer Service:

Excellent. Our rep feels like part of the family.

Technical Support:

Also, excellent. I haven't been able to stump them with an issue yet and they are available any time of the day or night.

Which solution did I use previously and why did I switch?

We used Acronis and backed up to USB drives. The Datto solution is much more full featured and we love the fact that it is a turn-key solution that handles all of our needs for DR.

How was the initial setup?

Very easy.

What about the implementation team?

We implemented the system ourselves (I've personally been a part of 70+ implementations) and have had no major issues each time.

What was our ROI?

For MSPs this will vary significantly based on how they bundle their services. The good news is that you pay Datto a flat rate per month for the service so it is easy to understand your cost structure.

What's my experience with pricing, setup cost, and licensing?

The flat rate billing from Datto makes everything very simple and you don't have to worry about overages and additional fees associated with the system.

Which other solutions did I evaluate?

We are constantly looking just to make sure we are doing the right thing but haven't found anything that could hold a candle to Datto. Recently we have looked at Unitrends and StorageCraft but in my opinion neither comes close.

Disclosure: My company has a business relationship with this vendor other than being a customer: Datto partners
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