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Deep Instinct Competitors and Alternatives

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Read reviews of Deep Instinct competitors and alternatives

KS
Administrator at BAPS Swaminarayan Sanstha
Real User
Top 20
Provides a structured approach for detecting and preventing threats, but doesn't work in clustered mode and needs an option to segregate clients into different logical entities

Pros and Cons

  • "It has given us a more structured approach for detecting and preventing threats. It has machine learning-based detection and prevention. Their engines, in even older versions, are able to pick these viruses and malware. They have posted a lot of use cases online for detecting different viruses and malware that have been out for many years."
  • "The Deep Instinct client stops working when you have two servers and you add high availability or Windows Failover Cluster mode. It doesn't work in a clustered mode. I haven't yet had time to go back and talk with their support and get it fixed. It would be good if they can make the installation independent of an actual user. Currently, its installation is dependent on the actual user being logged in. For example, a computer has to be logged in for the installation to happen. If it is not logged in, then on the cloud platform, it is going to show that the client is offline. On the management side of the cloud platform, we would like to have the administrators segregated by logical entities. We have told them that on their cloud management platform, we would like to be able to segregate clients into different logical entities or organizations so that the administrators are able to manage only those entities that are within their designated organization."

What is our primary use case?

We are using Deep Instinct for malware protection on servers and workstations. We are using its latest version.

What is most valuable?

It has given us a more structured approach for detecting and preventing threats. It has machine learning-based detection and prevention. Their engines, in even older versions, are able to pick these viruses and malware. They have posted a lot of use cases online for detecting different viruses and malware that have been out for many years. 

What needs improvement?

The Deep Instinct client stops working when you have two servers and you add high availability or Windows Failover Cluster mode. It doesn't work in a clustered mode. I haven't yet had time to go back and talk with their support and get it fixed.

It would be good if they can make the installation independent of an actual user. Currently, its installation is dependent on the actual user being logged in. For example, a computer has to be logged in for the installation to happen. If it is not logged in, then on the cloud platform, it is going to show that the client is offline. 

On the management side of the cloud platform, we would like to have the administrators segregated by logical entities. We have told them that on their cloud management platform, we would like to be able to segregate clients into different logical entities or organizations so that the administrators are able to manage only those entities that are within their designated organization.

For how long have I used the solution?

I have been using this solution for four months.

What do I think about the stability of the solution?

It is stable. There are no issues related to its stability. 

What do I think about the scalability of the solution?

We haven't scaled it yet. We have 250 or so endpoints, which include workstations, servers, etc.

How are customer service and technical support?

Tech support is provided by our MSP, Cyberforce. They are based out of Austin. They are also providing the solution. They respond very quickly, and they are good. I would rate them a nine out of ten.

Which solution did I use previously and why did I switch?

We didn't use any other solution.

How was the initial setup?

It was very straightforward and simple. You can obviously do the installation through the command line. It is not a typical EXE file that you just double click and install. 

We have NinjaRMM as our remote management tool for all endpoints. We were able to create a script on NinjaRMM and just do an automated install to Ninja. In a matter of 15 minutes, we had installed it over 200 servers or workstations.

What's my experience with pricing, setup cost, and licensing?

We are a nonprofit. The MSP had provides pretty decent nonprofit rates for us. This was one of the key factors that made us choose Deep Instinct over its competitors who were significantly more expensive.

Which other solutions did I evaluate?

We compared Deep Instinct with Cylance and CrowdStrike, and we ended up going with Deep Instinct. We felt it was going to give us better coverage, and the cloud management platform was also much easier to use.

What other advice do I have?

It is definitely worth looking at before you make a decision. 

I would rate Deep Instinct a seven out of ten. There are a few kinks, but it is a new company, so we can't expect everything from day one. With that understanding, we accepted some of the shortfalls.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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