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Deep Instinct Room for Improvement

Director at Ancona

Its support for Linux and Unix operating systems can be improved. Currently, they cover macOS and Windows, but they don't cover Linux and some of the Unix products.

Pricing is also an issue. Its pricing is not as aggressive as it could be, and its price makes it difficult to sell. Customers feel that they can get an antivirus for a lower price, even though it is not a similar product. It is technically different. 

Their SLAs can be better. They have to give you 24/7 support, but their SLAs are not very good. They should be better documented, and the offerings should also be a little bit better. What happens is that the SLAs end up in the hands of the intermediary, seller, or the local partner of Deep Instinct in a country. The customers want very fast SLAs in a very short time, but Deep Instinct doesn't give them at the same speed. Having said that, SLAs are important when you have a lot of issues, but this product doesn't have too many issues, so it is not a big concern. However, for a customer who doesn't know the product, it could be a concern.

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Administrator at BAPS Swaminarayan Sanstha

The Deep Instinct client stops working when you have two servers and you add high availability or Windows Failover Cluster mode. It doesn't work in a clustered mode. I haven't yet had time to go back and talk with their support and get it fixed.

It would be good if they can make the installation independent of an actual user. Currently, its installation is dependent on the actual user being logged in. For example, a computer has to be logged in for the installation to happen. If it is not logged in, then on the cloud platform, it is going to show that the client is offline. 

On the management side of the cloud platform, we would like to have the administrators segregated by logical entities. We have told them that on their cloud management platform, we would like to be able to segregate clients into different logical entities or organizations so that the administrators are able to manage only those entities that are within their designated organization.

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Owner at a computer software company with 1-10 employees

My primary concern is that there are elements of the MSSP model that need updating. Specifically, there are some technical controls that need to be updated and it means that rolling it out is a little bit more complicated than it has to be. If the client is working remotely and doesn't have a VPN then the deployment is difficult to do.

In the future, I would like to see additional reporting made available.

Adding a firewall would negate the need for some products by other vendors. More generally, adding traditional endpoint security features over time would mean that we would not have to support multiple platforms.

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Learn what your peers think about Deep Instinct. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
553,954 professionals have used our research since 2012.
Managing Director at The IT Agency Pty Ltd

Reporting on incidents needs improvement. It doesn't give very much information compared to Sophos. Sophos will give you a graphic that you can zoom in on the subject and find out everything that the exploit tried to do. It gives you a visual sense of what is going on.

When it does find something I am not 100% sure that they are exploits or if they are false positives. At times, it can be difficult to tell what the problem is.

The deployment was a bit difficult. It was more difficult than Sophos, for example, with having to create an installer. I had to read through a lot of documentation to figure it out. It's clunky and cumbersome.

In Sophos, I can click what I want and it downloads an installer for each tenant. It just takes seconds. Whereas with Deep Instinct, I have to create a whole script and a lot more steps to deploy it.

You have to be more technical to deploy it. You can't just send a file to an end-user and have them install it. You have to have technical expertise.

The dashboards are quite primitive compared to Sophos, which is both good and bad. It's good because it's fast.

Easier Deployment would be better. More integration with RMMs, such as LabTech or Automate. Also, there should be more optics. When it does something, more information on what's happening would help us to make better decisions.

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Security Consultant at a tech services company with 10,001+ employees

Some of the features are very resource intensive, such as the ransomware detection. It consumed so much of the resource on the endpoints that we have disabled those functions. If they could improve the detection logic so that those elements would consume less resource, that'd be effective. They could also improve the reporting feature so it coul be more like you find in Maltego or IBM's i2. They could introduce a graph feature to coordinate between search and those things, perhaps a dashboard of some kind.

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Learn what your peers think about Deep Instinct. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
553,954 professionals have used our research since 2012.