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Druva Phoenix OverviewUNIXBusinessApplication

Druva Phoenix is #5 ranked solution in top Disaster Recovery as a Service providers, #7 ranked solution in top SaaS Backup tools, and #16 ranked solution in top Cloud Backup tools. IT Central Station users give Druva Phoenix an average rating of 8 out of 10. Druva Phoenix is most commonly compared to Druva inSync:Druva Phoenix vs Druva inSync. The top industry researching this solution are professionals from a computer software company, accounting for 40% of all views.
What is Druva Phoenix?

Druva Phoenix delivers data availability and governance for enterprise infrastructure with a unique cloud-first approach - combining high-performance, scalable backup, DR, archival and analytics to simplify data protection, improve visibility and dramatically reduce the risk, cost and effort of managing today’s complex information environment.

Buyer's Guide

Download the SaaS Backup Buyer's Guide including reviews and more. Updated: November 2021

Druva Phoenix Customers

TRC Companies, Family Health Network, GulfMark Offshore, Pall Corporation

Druva Phoenix Video

Pricing Advice

What users are saying about Druva Phoenix pricing:
  • "We’ve had experience with the data center for a while and we have had solutions that were able to support older versions of the operating systems that we needed. I would like for Druva to support it as well."

Druva Phoenix Reviews

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HJ
Cloud Practice at a tech services company with 10,001+ employees
MSP
Top 10Leaderboard
Fast solution that has enabled us to become 30% more productive

Pros and Cons

  • "I would definitively say that we have been able to make our people more productive by at least 30%."

    What is our primary use case?

    We use Druva for both local backups as well as to directly backup to AWS.

    How has it helped my organization?

    We use four people in general for backup because the operating systems are not supported anymore. But other than that, product maintenance has dropped down. I would definitively say that we have been able to make our people more productive by at least 30%.

    What is most valuable?

    First of all, it's a fast product. We're directly able to do it without any restrictions. The second feature that is most important is the ability to back up to the cloud. This drove the cost down for us. So Druva Phoenix was a cost-effective option for me to use. Thirdly, this product allows me to do disaster recovery from the cloud in AWS. It was able to meet my requirements for some of the customer's disaster recovery abilities.

    What needs improvement?

    I’m not at the point where I can really talk about what needs improvement. Maybe after another year or so. Although, sometimes there is a restriction with the number of OS platforms that this solution supports. That can be constrained because naturally, not every solution supports older or outdated versions.

    We’ve had experience with the data center for a while and we have had solutions that were able to support older versions of the operating systems that we needed. I would like for Druva to support it as well. In terms of other features I’d like to see, I’ll be able to say more in around a year after I use it a little longer.

    For how long have I used the solution?

    I have been using Druva Phoenix for a couple of months now.

    What do I think about the stability of the solution?

    I think we are able to meet our requirements right now. So it's stable, and it's working well.

    What do I think about the scalability of the solution?

    My impressions were, anything that has expired, or any place where the support has already been dropped by everyone else will not be supported. There's less chance that any software vendors are going to support these older systems anyway. Older operating systems are not supported but one can't really expect them to be supported. For example, Windows 2003. For whatever reason, some customers still want to run windows 2003. That becomes a challenge because everyone has stopped support it for quite some time now. 

    How are customer service and technical support?

    We have been in touch with technical support for Druva Phoenix to a limited extent. We are still in the earlier phase of the implementation. For the next year, we'll see how it goes.  We don't really need expensive support as such. Currently, we have not come across a technical challenge where we really needed their help. Now and then we need to do something for the first time. We definitely looked at the self-help to see how the VR in the cloud works.  What happens, what not, how to modify them, so those are the things that we took the help from in the beginning. But, once we understood it, it becomes really easy to use.

    Which solution did I use previously and why did I switch?

    We previously used EMC. We switched to Druva Phoenix because it was cheaper.

    How was the initial setup?

    Setup was pretty easy. I think it's simple to use. So training people is easy to do. For a full data center, it took us almost a month to implement it. The reason is because we wanted to do the replication. The initial replication takes time to do it directly to the cloud.

    And with the given bandwidth we wanted to make sure that we spread out the initial backup of the system. Otherwise, for a smaller setup within a certain bandwidth, you can get things up and running very quickly.

    What about the implementation team?

    Our team members were able to complete the setup without much help from the vendor. We just bought a few hours from the consultant if we ever got stuck with the implementation. But mostly, our team went through the technical documentation available for the product. That was decent enough for us to get the product up and running.

    Which other solutions did I evaluate?

    We evaluated multiple products and compared the feature. We compared price vs performance as well as the technical support offered. We wanted to know what it does and then make our decision based on the features we required from the products. We chose the best one that works for us which was Druva Phoenix.

    What other advice do I have?

    I would only add that I think it's a good product. I would suggest that if you're working with Microsoft Azure, then you cannot use this product, as of today. It's supposed to come with support for the Microsoft Azure option sometime down the line this year. But, as of today, this support is not available. So if this support becomes available this becomes an easy option to choose. I would rate this product an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    JG
    IT Director at a non-profit with 51-200 employees
    Real User
    Top 20
    Stable, easy to set up, and simple to use

    Pros and Cons

    • "Once you set it up and you tell it exactly what needs to be backed up, you literally forget about it. It sends you emails and notifications of the current status of the jobs."
    • "They were able to give us a very reasonable price considering we were non-for-profit organizations, however, there is always room for improvement on that cost."

    What is our primary use case?

    We've been using it just for a couple of on-premise servers where we needed to get the data stored somewhere else.

    What is most valuable?

    The setup process was pretty straightforward. It took less than half an hour to just get it running and set up. As long as you have access to it, the engineers are there. The person who helped us set it up was very knowledgeable and it was handled fairly quickly. 

    Once you set it up and you tell it exactly what needs to be backed up, you literally forget about it. It sends you emails and notifications of the current status of the jobs. You have access to a portal, or you can just go there and take a look at the backups that were created, and you can see if there were any issues or anything. That's about it. It's one of those things that you just set it and forget it.

    It's very simple to use. 

    The stability has been great.

    What needs improvement?

    The price is always one of those things that you always look to just improve if you're a not-for-profit organization. We're always looking at lowering costs. They were able to give us a very reasonable price considering we were non-for-profit organizations, however, there is always room for improvement on that cost.

    For how long have I used the solution?

    I've used the solution for a while now. It's been close to a year at this point. 

    What do I think about the stability of the solution?

    In terms of stability, we've had no issues whatsoever. In the beginning, we did la around a bit. We wanted to make sure, for example, that the backup was not running while people were trying to access information. We were worried that it might have caused some slowness if people were accessing the server, however, so far, it's been good. In the end, it was just working in a configuration to make sure the timing was right on the backups and that's it. 

    What do I think about the scalability of the solution?

    We might get 250 licenses for one of our organizations.

    That said, I can't speak to the scalability. I have only one specific server that I'm backing up and it's not the actual server itself. It's only the data that resides on that particular server.

    Right now, I am the only person that manages the solution in the company.

    How are customer service and technical support?

    I've used technical support in the past and they were great. They were very quick when it came to replying. Once you open your ticket and you get a ticket assigned, somebody fairly quickly takes over. They are very forthcoming and very knowledgeable. They're great at answering questions. I'm quite satisfied with the level of service we get.  

    How was the initial setup?

    The initial setup is pretty straightforward. It's very quick and easy. You're done within 30 minutes. 

    What about the implementation team?

    We had someone help us with the setup and they were great. they knew everything and answered our questions. 

    What's my experience with pricing, setup cost, and licensing?

    The price could always be a bit lower. 

    Which other solutions did I evaluate?

    We're looking at inSync to just allow us to protect some of the data that we have on Office 365 and create that additional layer of protection for our data, emails, et cetera.

    What other advice do I have?

    We're just a customer and an end-user. 

    We're using the latest version of the solution. 

    The solution is great for companies that need backup capabilities. It takes less than half an hour to get everything up and running. I was surprised at how easy everything ended up being.  

    I'd rate the solution at a nine out of ten. We've been pretty happy with its capabilities. If they could lower the cost a bit, specifically for non-profits, it would be perfect.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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