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F5 Silverline Managed Services OverviewUNIXBusinessApplication

F5 Silverline Managed Services is #6 ranked solution in top Distributed Denial of Service (DDOS) Protection tools and #10 ranked solution in top Web Application Firewalls. PeerSpot users give F5 Silverline Managed Services an average rating of 8 out of 10. F5 Silverline Managed Services is most commonly compared to Cloudflare: F5 Silverline Managed Services vs Cloudflare. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is F5 Silverline Managed Services?

F5's Silverline Managed Services is a SaaS solution delivering DDoS protection, managed Web Application Firewall (WAF) services, and managed Shape Security Fraud and Anti-bot solutions.

Silverline services include 24x7 access to F5's Security Operations Center (SOC). F5's expert security professionals use F5 products with state-of-the-art security tools to ensure the best protection possible. As an add-on to Silverline DDoS or WAF services, Silverline Threat Intelligence integrates dynamic lists of threatening IP addresses to give context for policy decisions.

F5 Silverline Managed Services was previously known as F5 Silverline Web Application Firewall, F5 Silverline DDoS Protection.

Buyer's Guide

Download the Web Application Firewall (WAF) Buyer's Guide including reviews and more. Updated: January 2022

F5 Silverline Managed Services Customers

City Bank, Ricacorp Properties, Miele, American Systems, Bangladesh Post Office

F5 Silverline Managed Services Video

Archived F5 Silverline Managed Services Reviews (more than two years old)

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Security / Network Engineer at a tech services company with 11-50 employees
Real User
Protects web applications and customer web applications and has great technical support

What is our primary use case?

We use the on-prem deployment model. Our primary use cases are for protection for web applications and customer web applications.

What is most valuable?

Attack prevention is the most valuable feature of this solution. 

What needs improvement?

Pricing needs improvement. I would like for them to have better botnet protection in the release of this solution. 

For how long have I used the solution?

I have been using F5 for around two to three years.

What do I think about the stability of the solution?

It's generally stable. Of course, sometimes there are some issues but not usually big problems. 

What do I think about the scalability of the solution?

Scalability is good. It's easy to expand. We have more than ten customers and have hundreds of…

What is our primary use case?

We use the on-prem deployment model. Our primary use cases are for protection for web applications and customer web applications.

What is most valuable?

Attack prevention is the most valuable feature of this solution. 

What needs improvement?

Pricing needs improvement. I would like for them to have better botnet protection in the release of this solution. 

For how long have I used the solution?

I have been using F5 for around two to three years.

What do I think about the stability of the solution?

It's generally stable. Of course, sometimes there are some issues but not usually big problems. 

What do I think about the scalability of the solution?

Scalability is good. It's easy to expand. We have more than ten customers and have hundreds of users using this solution. 

For maintenance and deployment, it is best to have two to three engineers. 

How are customer service and technical support?

We had a case and we had an F5 engineer help us and help the customer. F5 has some of the best support. When compared to the other vendors, F5 has the most prepared people doing support.

How was the initial setup?

The initial setup was straightforward and easy. The time it takes to deploy will depend on the application complexity. On average it can take a month. Sometimes customers want to be more careful so it takes a little longer.

What about the implementation team?

I mostly do the integration myself. We sell the solution and we implement it for our customers. 

Which other solutions did I evaluate?

We also looked at Imperva. 

What other advice do I have?

This is one of the best solutions. I would rate them a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
ITCS user
Technical Product Manager at a tech services company with 11-50 employees
Real User
Good front end for public infrastructure and has good scalability
Pros and Cons
  • "It's a good front end for public infrastructure"
  • "The price is high in comparison to other products."

What is most valuable?

It's a good front end for public infrastructure.

What needs improvement?

The price is high in comparison to other products.

For how long have I used the solution?

I've been using the solution for 10 years.

What do I think about the scalability of the solution?

The product is very scalable.

How are customer service and technical support?

The solution's technical support is beautiful.

How was the initial setup?

The initial setup was easy. The implementation took about two days. I have a very good team and they all know how to deploy and configure.

What about the implementation team?

I implemented the product myself. 

What's my experience with pricing, setup cost, and licensing?

The licensing can be yearly or monthly. They offer both. There aren't any other fees above the standard licensing.

What other advice do I have?

If you are looking for web security and don't have any solution, just try it.

I don't think the solution needs too much more. Sometimes you try to build too much and you make things worse. They should just take what they have right now and continuously improve it to make it better. With caching and security, everything so far is fine.

I would rate this solution 9 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Find out what your peers are saying about F5, Imperva, Akamai and others in Web Application Firewall (WAF). Updated: January 2022.
563,780 professionals have used our research since 2012.
Senior Network Engineer at PECCO
Real User
The core features help us with compliance but the reporting needs to be improved
Pros and Cons
  • "We have a lot of businesses that we put behind this solution, and it has really helped us in terms of monitoring the logs and incidents."
  • "You need to have Linux knowledge in order to use the shell."

What is our primary use case?

There are many use cases, but the most important one is due to the Central Bank policy which states that we must make it only accessible within Iran. It restricts people from making transactions outside of Iran.

How has it helped my organization?

There is an external auditor that provides us with a checklist that has the security processes and policies that we need to follow, and this assists us with compliance. We are using these multi-brand devices between the outside traffic and inside traffic. Because we are watching all of the transactions, the solution really helps us to monitor all of the logs. We can see all of the transactions and determine whether they are inside or outside of Iran.

It also helps us in the Security Operations Center to analyze the logs and attacks for instant handling.

What is most valuable?

The most valuable features are the LTM, Local Traffic Management, and ASM, Application Security Management. These two modules are really useful for us because we can monitor the application layer and also the inside traffic management.

We also use GTM, Global Traffic Management, but LTM is more useful for us.

What needs improvement?

The reporting should be much better because it's really hard to generate reports with F5. We export the reports to other file extensions and then have to import them in order to create a graph. The reporting should be much, much better.

The TM (Traffic Management) shell also needs improvement. You need to have Linux knowledge in order to use the shell.

The user interface could be better, as well.

We have complaints about the reliability of this solution. However, because we are in Iran and there are licensing restrictions, we cannot use other, more recognized products, such as the Palo Alto Networks Firewall, or Cisco. We also cannot use cloud-based security because of sanctions.

For how long have I used the solution?

Almost a year.

What do I think about the stability of the solution?

We have a lot of businesses that we put behind this solution and it has really helped us in terms of monitoring the logs and incidents.

What do I think about the scalability of the solution?

We haven't had any problems in terms of scalability. However, we had to use more hardware because of the enterprise business that we have.

Next year, we have an additional phase for improving the infrastructure. At that time we may expand the usage of this solution and perhaps buy some other products as well.

How are customer service and technical support?

I would rate the technical support five out of ten. We have a local vendor here for these products, and we cannot work directly with F5 because it is based in the US.

Because we cannot directly contact the US, we have to communicate problems to the company based in Iran. If the problem is serious then I think they make contact with their connections outside of Iran.

Which solution did I use previously and why did I switch?

Prior to using this solution we used Fortinet. I do not know why we switched because the transition had happened before I joined the company.

How was the initial setup?

The initial setup for this solution is not really complex.

We did all of the manual procedures. The design phase was kind of complex, but this was because of the complexity of our network. It has nothing to do with the product.

The deployment took about a week. We had it run in a test environment first before going into live production.

The analyzing of logs and investigation of incidents is performed by security analysts who are part of the information security department. The maintenance of this solution is the responsibility of the network group. There is a network administrator and some network juniors who take care of it. In total, four people work with this solution.

What about the implementation team?

Our in-house network people were responsible for the implementation. We gave them the policies and they took care of it.

The local vendor assisted us by giving us some best practices and use cases.

What was our ROI?

We have seen ROI because it is really useful for us.

What other advice do I have?

This is a good product that you can rely on. It has great features, including the LTM, ASM, and GTM. You can improve your security with this product.

Because I am the SOC manager and reporting is really important for me, I cannot give this product a perfect score.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager at a comms service provider
Real User
Requires fewer resources to operate
Pros and Cons
  • "The most valuable features are the configuration and configuring the process."
  • "The product could be improved on the global load and the integration with the other solution like Cisco and Dell. As a representor of the operation, we prefer to have one platform which can accommodate all type of integration. We are also looking for more improvements in the security policy configuration."

What is our primary use case?

This solution is used for load balancing.

How has it helped my organization?

F5 Silverline takes fewer resources to operate.

What is most valuable?

The most valuable features are the configuration and configuring the process.

What needs improvement?

The product could be improved on the global load and the integration with the other solution like Cisco and Dell EMC. As a representer of the operation, we prefer to have one platform which can accommodate all types of integration.

We are also looking for more improvements in the security policy configuration.

What do I think about the stability of the solution?

As far as I know, we don't have any problems with this solution. It's stable.

What do I think about the scalability of the solution?

We are scaling now. We're increasing integrations on the application side.

How are customer service and technical support?

The technical support for this solution was normal. Ther are helpful. We have our operation team who are in contact with the support team for the daily operation of the boxes.

Which solution did I use previously and why did I switch?

We used another solution which is Citrix, but we decided to switch due to some recurring issues and to mitigate future problems.

How was the initial setup?

The initial setup was straightforward. There is only one way to configure the solution.

What about the implementation team?

We implemented through an integrator. We used a local company as an integrator. This local company lacked the experience or the knowledge required; they were constantly referring back to the vendor.

Which other solutions did I evaluate?

Before choosing F5 Silverline, we evaluated Cisco. We looked at Cisco because we have a partnership with them from R5 and Cisco.

What other advice do I have?

On a scale from one to ten, one being the worst and ten being the best, I would rate F5 Silverline a seven. Seven, because it does what we need it to do but we need to see more features. However, I do recommend this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Web Application Firewall (WAF) Report and find out what your peers are saying about F5, Imperva, Akamai, and more!