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Fidelis Elevate OverviewUNIXBusinessApplication

Fidelis Elevate is #6 ranked solution in XDR Security products. IT Central Station users give Fidelis Elevate an average rating of 8 out of 10. Fidelis Elevate is most commonly compared to Cortex XDR by Palo Alto Networks:Fidelis Elevate vs Cortex XDR by Palo Alto Networks. The top industry researching this solution are professionals from a computer software company, accounting for 33% of all views.
What is Fidelis Elevate?

Fidelis Elevate integrates network visibility, data loss prevention, deception, and endpoint detection and response into one unified solution. Now your security team can focus on the most urgent threats and protect sensitive data rather than spending time validating and triaging thousands of alerts.

Fidelis Elevate was previously known as Fidelis Elevate Platform, Fidelis Enterprise, Fidelis Cloud.

Buyer's Guide

Download the Extended Detection and Response (XDR) Buyer's Guide including reviews and more. Updated: November 2021

Fidelis Elevate Customers

First Midwest Bank

Fidelis Elevate Video

Pricing Advice

What users are saying about Fidelis Elevate pricing:
  • "It's quite expensive but we can customize it to reduce the price."

Fidelis Elevate Reviews

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FA
Security Operations Center (SOC) and Digital Forensics & Incident Response (DFIR) Manager at a tech services company with 1,001-5,000 employees
Real User
A scalable yet complex solution with some detection issues

Pros and Cons

  • "Compared to similar solutions, it's quite scalable. You just need to add more storage to scale-up."
  • "Configuration, in terms of building the collector and communicating with endpoints, is complex."

What is most valuable?

We like this solution for some reasons and we don't like it for other reasons. We don't like it because it's new and it has a lot of issues detection-wise; however, they are growing and they are fixing this issue. 

What needs improvement?

The detection is determined by the analyst. The analyst has to do the detection. It's not similar to FireEye Mandiant, which has pre-set detection. Still, Fidelis Elevate is improving. As of now, they are creating a lot of detection rules and tools for detecting malicious activity.

Configuration, in terms of building the collector and communicating with endpoints, is complex. There is a lot of backend software that needs to be installed on all of the hardware as well.

For how long have I used the solution?

We have been using this solution for one year. 

What do I think about the stability of the solution?

I think it's quite stable — we haven't experienced that many issues. Recently, we had some issues, but they fixed them immediately. Still, I'd say it's quite stable, overall. 

What do I think about the scalability of the solution?

Compared to similar solutions, it's quite scalable. You just need to add more storage to scale-up.

How are customer service and technical support?

The technical support is very helpful.

How was the initial setup?

The initial setup is complex — the backend is complex. You have to build multiple layers. For example, they have something called a "bridge" and something called a "collector". You have to connect all of these together in order to set up the solution properly. Overall, deployment took a couple of weeks. 

What other advice do I have?

Overall, as someone who has three years of experience with this solution, on a scale from one to ten, I would give Fidelis Elevate a rating of seven. I would not recommend this solution to others. Although we're currently using it, we're looking to replace it with another solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MG
Security Solutions Architect at a tech services company with 11-50 employees
MSP
Top 10
Easy to setup, good support, and good endpoint script execution

Pros and Cons

  • "What I like the most about this solution is the complexity. It covers a lot of areas, unlike other solutions."
  • "The reports in the endpoint area of Elevate can be improved."

What is our primary use case?

We have a lab in our company and we are service providers. 

The primary use case of this solution is for endpoint detection and response, EDR.

What is most valuable?

What I like the most about this solution is the complexity. It covers a lot of areas, unlike other solutions.

Also, I like the endpoint script execution.

What needs improvement?

One of the components of Fidelis is on the Windows Server. All the other components are on Linux. I would like to remove the Windows Server.

I have had many conversations with Fidelis representatives. A lot of time is being spent with them.

The reports in the endpoint area of Elevate can be improved.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

I have not experienced any issues with stability.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The initial setup is straightforward. It was an easy POC.

It took two days to deploy.

We have two engineers to maintain this product.

What's my experience with pricing, setup cost, and licensing?

It's quite expensive but we can customize it to reduce the price.

What other advice do I have?

I would recommend Fidelis to others.

I would rate this product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Download our free Extended Detection and Response (XDR) Report and find out what your peers are saying about Fidelis Cybersecurity, Palo Alto Networks, Trend Micro, and more!