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FireEye Helix Room for Improvement

Senior Technical Consultant at Hitachi Systems Micro Clinic

Helix will do well after the pandemic because everybody will be looking for a cloud solution and it is cloud-native. There are certain changes we are bringing onto our endpoint and our ETP network security. So everything makes an impact on Helix because every log and every change you can manage through Helix. Helix is directly integrated into a single sign-on platform, which is free FireEye customers. They can log into any of their incentives like if they want to log into the ETP, email security, they use a third-party sandbox and intel and FireEye integrates nicely into it. There are a lot of issues because of GDPR but otherwise, it is a very good platform.

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MM
CTO & CISO at a tech vendor with 51-200 employees

The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution. 

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SB
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees

Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing. 

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Find out what your peers are saying about FireEye, Splunk, IBM and others in Security Information and Event Management (SIEM). Updated: October 2021.
552,407 professionals have used our research since 2012.
RM
SOC Services Manager at a healthcare company with 10,001+ employees

It should have more cloud connectors. It could also be cheaper.

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Find out what your peers are saying about FireEye, Splunk, IBM and others in Security Information and Event Management (SIEM). Updated: October 2021.
552,407 professionals have used our research since 2012.