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SA
Ict Help Desk Administrator Individual Contributor at a transportation company with 201-500 employees
Real User
Top 20
Enables us to retrieve and analyze lost data

Pros and Cons

  • "Forcepoint Secure Web Gateway has improved our organization through its ease of use."
  • "A feature we wish to see addressed in the next release of Forcepoint Secure Web Gateway involves its administration."

What is our primary use case?

We make use of a host of features offered by Forcepoint Secure Web Gateway. We primarily use it to analyze cloud-based data which enters and exits our company through external web access. We retrieve all the data for analysis of any external transactions as these relate to the application of messages. 

How has it helped my organization?

Forcepoint Secure Web Gateway has improved our organization through its ease of use. It is not a slow product. It has numerous features that give us control over suspicious and malicious transactions. We can also integrate it for security management purposes. 

What is most valuable?

The most valuable feature of Forcepoint Secure Web Gateway is the ability to retrieve and analyze lost data. It also allows us to detect and prevent the release of all messages and to take appropriate actions in consequence.

What needs improvement?

A feature of Forcepoint Secure Web Gateway that can be improved is the speed of data analysis. 

Also, there should be enhanced detection when it comes to the loading of encrypted data. 

A feature we wish to see addressed in the next release of the product involves its administration. 

I do not consider the product to be excellent and would rate it an eight out of ten. 

For how long have I used the solution?

We have been using Forcepoint Secure Web Gateway for around three years. 

What do I think about the stability of the solution?

I like the stability of Forcepoint Secure Web Gateway and feel it to be very useful. 

How are customer service and technical support?

I would evaluate Forcepoint Secure Web Gateway's technical support for a first time user as an eight out of nine. 

How was the initial setup?

The initial setup of the product did not take long and was uncomplicated. Its deployment took three days.

What about the implementation team?

We deployed by outsourcing to an open source software company and took courses to familiarize ourselves with the product's features. 

What's my experience with pricing, setup cost, and licensing?

Overall, I am not aware of the option to pay for one time use of Forcepoint Secure Web Gateway. We sometimes take out a monthly subscription to the product but prefer to do so on an annual basis. 

What other advice do I have?

The versions of Forcepoint Secure Web Gateway that we currently use are 6.5 through 6.7.

We decided to go with it to enhance our main security features. This made a lot of sense, as antenna extensions between users is generally required. 

I would rate this solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nayef Hamzeh
IT Manager at CMC
Real User
Top 5Leaderboard
Effective spam filter, blocks ransomware links, and is easy to configure

Pros and Cons

  • "The spam filter is very effective."
  • "We have a lot of false positives, which is one area that can be improved."

What is our primary use case?

I use this product for email filtering.

What is most valuable?

The spam filter is very effective.

It does a good job of detecting ransomware links in email and then blocking them.

What needs improvement?

We have a lot of false positives, which is one area that can be improved. At the same time, there is a lot of spam that still gets by the filter.

The engine should be enhanced because some malware still gets by the filter.

The login for emails should be more advanced.

For how long have I used the solution?

I have been using Forcepoint Web Security for four years.

What do I think about the stability of the solution?

This service is very stable.

What do I think about the scalability of the solution?

It is easy to scale. I can set up more than one Exchange server and more than one domain. We have about 600 users in the company and we do not plan on increasing at this time.

How are customer service and technical support?

We obtain support from the local partner, rather than from Forcepoint directly.

Which solution did I use previously and why did I switch?

Prior to this, I was working with Websense. 

How was the initial setup?

It is a cloud-based deployment so the initial setup is not complex. There are a couple of things to configure, pointing them to your mail servers, but it is easy and straightforward. 

What about the implementation team?

We only require a single person for maintenance.

What's my experience with pricing, setup cost, and licensing?

The price of this product should be reduced to make it more competitive.

What other advice do I have?

In summary, this is a good product and I highly recommend it. However, it is important to remember that suitability will vary depending on the environment.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AH
Network and Security Engineer at a government with 501-1,000 employees
Real User
Top 5Leaderboard
More scalable than most

What is our primary use case?

Our customers are government agencies, and we recommended Forcepoint to add an extra layer of security to their data centers. It's the second layer of protection on top of a layer from another vendor.  And one week ago, we recommended a data leakage prevention solution from Forcepoint for another agency, but this project hasn't started yet.  

For how long have I used the solution?

I've only recommended Forcepoint to one client so far, and they've been using it for only a few months.

What do I think about the stability of the solution?

Forcepoint is more stable than FortiGate and all the others. 

What do I think about the scalability of the solution?

In terms of performance, Forcepoint stands out because it is more scalable than any other…

What is our primary use case?

Our customers are government agencies, and we recommended Forcepoint to add an extra layer of security to their data centers. It's the second layer of protection on top of a layer from another vendor.  And one week ago, we recommended a data leakage prevention solution from Forcepoint for another agency, but this project hasn't started yet.  

For how long have I used the solution?

I've only recommended Forcepoint to one client so far, and they've been using it for only a few months.

What do I think about the stability of the solution?

Forcepoint is more stable than FortiGate and all the others. 

What do I think about the scalability of the solution?

In terms of performance, Forcepoint stands out because it is more scalable than any other solution. It can extend to different types of boxes and integrate well with other platforms and vendors. And it doesn't need to have the same kind of box or throughput to have high availability. So Fortinet is the most scalable of all the security systems in the same category. 

How was the initial setup?

With any box security, we need vendor support during the first installation each time. After that, we don't need any support for operations. But the deployment could be easier. It might take from one day to three days. Usually, that involves an engineer from the vendor and a working team at the enterprise.

What's my experience with pricing, setup cost, and licensing?

I think Forcepoint's price is average.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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SD
Chief Information Officer at a computer software company with 5,001-10,000 employees
MSP
URL filtering plays a critical security role, but we have had problems with downtime and support

What is our primary use case?

The critical role is web URL filtering.

What needs improvement?

The functionality of this product in the current version is not up to our expectations. This product does not have an integrated strategy for securing your web gateway with DLP.

For how long have I used the solution?

I have been working with Forcepoint Secure Web Gateway for approximately 15 years.

What do I think about the stability of the solution?

We have had issues with downtime, where the service was out one time for 48 hours and nobody knew what was happening.

What do I think about the scalability of the solution?

I don't know of any issues with scalability.

How are customer service and technical support?

I have been in contact with technical support several times, and…

What is our primary use case?

The critical role is web URL filtering.

What needs improvement?

The functionality of this product in the current version is not up to our expectations.

This product does not have an integrated strategy for securing your web gateway with DLP.

For how long have I used the solution?

I have been working with Forcepoint Secure Web Gateway for approximately 15 years.

What do I think about the stability of the solution?

We have had issues with downtime, where the service was out one time for 48 hours and nobody knew what was happening.

What do I think about the scalability of the solution?

I don't know of any issues with scalability.

How are customer service and technical support?

I have been in contact with technical support several times, and I am not happy with them.

Which solution did I use previously and why did I switch?

We recently stopped using this product and migrated to Zscaler.

How was the initial setup?

Setting up the solution for our clients can be difficult because we are dealing with different timezones and different geography. It also depends on their data center.

The clients sometimes depend heavily on the partners, rather than take time to understand the product themselves.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
LP
Product Manager at a computer software company with 1-10 employees
Reseller
Top 5Leaderboard
Priced well, useful web content filtering, and easy setup

What is our primary use case?

We are using this solution for web security.

What is most valuable?

I have found the web content filtering and malware filter the most valuable.

What needs improvement?

There should be more hardware models available and the application control could improve.

For how long have I used the solution?

I have been using this solution for approximately 10 years.

What do I think about the stability of the solution?

The hardware is stable. However, recently we experienced some technical issues that took some time to resolves.

How are customer service and technical support?

Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve by being faster.

How was the initial setup?

The setup…

What is our primary use case?

We are using this solution for web security.

What is most valuable?

I have found the web content filtering and malware filter the most valuable.

What needs improvement?

There should be more hardware models available and the application control could improve.

For how long have I used the solution?

I have been using this solution for approximately 10 years.

What do I think about the stability of the solution?

The hardware is stable. However, recently we experienced some technical issues that took some time to resolves.

How are customer service and technical support?

Technical support can give a good solution for issues but it can take a lot of time to receive it. They could improve by being faster.

How was the initial setup?

The setup is very easy.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is reasonable.

What other advice do I have?

I rate Forcepoint Secure Web Gateway an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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AS
Manager at a tech services company with 11-50 employees
Real User
Efficient, installation was straightforward, but priced high

What is most valuable?

One of the main features I have found the solution to be efficient.

For how long have I used the solution?

I have been using the solution for approxmately five years.

How was the initial setup?

We have not had any big issues installing the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is priced a little high compare to similar solutions.

Which other solutions did I evaluate?

When evaluating this solution to others it is one of the best.

What other advice do I have?

I rate Forcepoint Secure Web Gateway a seven out of ten.

What is most valuable?

One of the main features I have found the solution to be efficient.

For how long have I used the solution?

I have been using the solution for approxmately five years.

How was the initial setup?

We have not had any big issues installing the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is priced a little high compare to similar solutions.

Which other solutions did I evaluate?

When evaluating this solution to others it is one of the best.

What other advice do I have?

I rate Forcepoint Secure Web Gateway a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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