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Network Administrator at Furnmart
Real User
Work filter is able to detect anything coming in that is not supposed to be on the network
Pros and Cons
  • "The most valuable feature is that its IPsec works perfectly."
  • "Some issues with connecting to the VPN from home after firmware updates."

What is our primary use case?

My primary use case is for controlling the internet in our organization, as well as for our VPN for those working from home. I also use it for routing the connection to stores so we can access them.

How has it helped my organization?

This solution allows us to easily access the stores from where we are. It also blocks a lot of websites that we don't want to allow access to during working hours. It has also made our network more secure, and it's now much harder for people to intrude into our network.

What is most valuable?

The most valuable feature is that its IPsec works perfectly. The work filter also works perfectly - it's able to detect anything coming in that is not supposed to be on the network.

What needs improvement?

We have had some issues with connecting to the VPN from home after firmware updates, which could be an area for improvement.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

I think the product's stability is very good.

What do I think about the scalability of the solution?

The scalability depends on what you want to use it for - previously, we were using 60D, and it wasn't accommodating some features we wanted, so we had to go to 100D.

How are customer service and support?

The technical support is very helpful.

Which solution did I use previously and why did I switch?

I previously used pfSense but found it was a bit complicated in terms of configuration and didn't give periodic updates. I switched to FortiGate because they were very consistent in giving updates on outbreaks and what they were doing to resolve them.

How was the initial setup?

The setup was straightforward because of the integrator's help. Deployment took about two days, and only my assistant and I were required for deployment and maintenance.

What about the implementation team?

I implemented through an integrator.

What was our ROI?

Our main ROI has been the extra stability on our network - since we implemented this solution, we haven't had any major attacks.

What's my experience with pricing, setup cost, and licensing?

The cost of this product is too high on a yearly license. The license can be renewed on a monthly or yearly basis. There are additional costs for extra features.

What other advice do I have?

To me, this is one of the best firewalls I've ever used. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Judit Fekete
IT Manager at Zipper
Reseller
Top 20
Easy to set up, quick to deploy, and very secure
Pros and Cons
  • "The solution is very easy to set up. It doesn't take a lot of time and offers a quick deployment, so you can start using it almost right away."
  • "The price model is not transparent by any means and should be made more clear. What's included in the packages is often not very obvious."

What is our primary use case?

We primarily provide the solution to our clients. We typically use it in the financial services industry.

What is most valuable?

The solution is very easy to set up. It doesn't take a lot of time and offers a quick deployment, so you can start using it almost right away.

It's a very secure product. The security provided is excellent and an organization can feel very safe while using it.

What needs improvement?

The scalability of the solution needs to be improved.

The price model is not transparent by any means and should be made more clear. What's included in the packages is often not very obvious.

For how long have I used the solution?

I've been using the solution for two years at this point.

What do I think about the stability of the solution?

The stability of the solution is pretty good. We don't have any blocks and we don't have problems with the solution in terms of bugs or crashes. We have a monitor. We have an aux for many services. It really is problem-free.

What do I think about the scalability of the solution?

The solution has some issues with scalability. I wouldn't say it's easy to scale at all.

Also, with the pricing model being so confusing, companies can't really wrap their arms around what the final pricing would be when they scale up, which makes it difficult for budgeting purposes. 

How are customer service and technical support?

We don't use technical support from Fortinet. Rather, we get it from a local company. They are okay. They aren't terrible, however, they could be better. Their service is average at best.

How was the initial setup?

The initial setup is straightforward. We didn't find it to be complex at all. 

Deployment is quick and easy. It takes a maximum of two hours to handle everything.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is strange. We don't understand exactly how it's calculated or how it works.

What other advice do I have?

We recommend this firewall often and we've actually used many solutions previously. Since we chose this one, we've been overall quite happy with the results. We recommend it largely due to the fact that we use the solution ourselves. 

I'd rate the solution eight out of ten. If it wasn't for the pricing model and the scalability issues, I would rate it higher.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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SheryarSaqib
Network Security Engineer at a government with 1,001-5,000 employees
Real User
Top 5
Cost-effective, easy to set up, and the UTM distinguishes it from other firewalls
Pros and Cons
  • "The most valuable feature is the UTM, which gives them an advantage over other firewalls."
  • "The reporting is not as good as it is with other firewalls and it should be improved."

What is our primary use case?

We primarily use this solution for the firewall and IPS.

What is most valuable?

The most valuable feature is the UTM, which gives them an advantage over other firewalls.

What needs improvement?

The reporting is not as good as it is with other firewalls and it should be improved. There should be a customized report, for example.

The dashboard seems to change quickly from version to version, and they should follow the lead of vendors like Palo Alto, Juniper, and Cisco, and always keep it the same.

The bandwidth limitations should be increased.

For how long have I used the solution?

I have been using FortiGate-VM for approximately one year.

What do I think about the stability of the solution?

FortiGate-VM is stable and I have not faced any problems with it.

What do I think about the scalability of the solution?

It is working fine and I have had no trouble with scalability.

How are customer service and technical support?

We have very rarely had to contact Fortinet about anything. When we have a problem then we have local support with our vendor. They will send their technical people if we need help on-site. We are very satisfied with our local experts.

Which solution did I use previously and why did I switch?

I have worked with McAfee for a long time. The only thing that is better with McAfee is reporting, which is very good. They offer customized reports. We have decided to keep McAfee as our endpoint solution and use FortiGate-VM as our firewall.

How was the initial setup?

The initial setup is very easy. Somebody who has a little bit of experience in VMware or with firewalls will be able to do it in no time.

What's my experience with pricing, setup cost, and licensing?

There is a benefit in terms of the cost of using this solution because the price is very good. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

I tried SonicWall, Cisco ASA & Sophos but Fortinet is best among them in term of service and price.

What other advice do I have?

I will say that for low-end firewalls, Fortinet is good compared to the others. The pricing is good, and when you need a new feature, you don't have to buy a new device.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a comms service provider with 11-50 employees
Consultant
A solid product that could benefit from more traffic shaping
Pros and Cons
  • "I really like that it's internationally deployable."
  • "There should be more options to use lower-end models in a high availability configuration."

What is our primary use case?

It's an edge firewall that provides failover and redundancy management with the SD-WAN. We also use it for its traffic shaping capabilities and visibility through a central orchestrator.

How has it helped my organization?

It improves an organization because it's a single vendor solution for edge management.

It allows us to handle multiple types of connections at the edge and provide the proper routing and firewall services.

What is most valuable?

I really like that it's internationally deployable.

What needs improvement?

There should be more options to use lower-end models in a high availability configuration.

They should continue to improve the traffic shaping; they should add some AI to the traffic shaping. They should also consider learning from other organizations as opposed to just internally. They should follow patterns instead of everyone having to recognize patterns and make adjustments on their own. Instead, they should add some form of intelligence to guide administrators in best practices with traffic shaping. I think this will become very important as we move more toward a SaaS-type world. 

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for the past three years.

What do I think about the stability of the solution?

Stability is also high to very high. 

What do I think about the scalability of the solution?

I'd say scalability is somewhere between high to very high.

How was the initial setup?

The initial setup depends on the types of connections that you're bringing into it and the complexity of the business requirements for individual networks. It depends on how you want to route across the company. Overall, I'd say it's less complex than Cisco but it really depends on who's doing it. 

What other advice do I have?

My advice would be to look to the anticipated growth of the network before starting the implementation so that you are appropriately sizing the scope and size of the equipment.

Overall, on a scale from one to ten, I would give this solution a rating of seven — it's a solid product. Depending on the solution you need, some of the appliances can be a little cost-prohibitive at the high end, but at the low end, they're very cost-effective. Plus, the interface is simple to use. For the right customer, I think it's a solid play.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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IT Director at a retailer with 1,001-5,000 employees
Real User
Top 20
Affordable, easy to set up, and it is a high-performance appliance
Pros and Cons
  • "This product is affordable and it's a good, high-performance appliance."
  • "The technical support is not very responsive and is an area that needs to be improved."

What is our primary use case?

This firewall appliance is part of our overall security solution.

How has it helped my organization?

Using this product protects our company from attacks that come from outside of our network. At the same time, we get better speed and performance when connecting to the internet.

What is most valuable?

This product is affordable and it's a good, high-performance appliance.

The updates are regular, so we're sure that the attacks are somehow mitigated at the front-end of our gateway.

What needs improvement?

The technical support is not very responsive and is an area that needs to be improved.

For how long have I used the solution?

We have been using Fortinet FortiGate-VM for almost two years.

What do I think about the stability of the solution?

Since we first implemented it about two years ago, we haven't experienced any major problems aside from the firmware that we needed to have upgraded.

What do I think about the scalability of the solution?

I am okay with the scalability, although we had to upgrade the appliance as our requirements increased. We currently have more than 170 users, and we may increase our usage next year.

How are customer service and technical support?

The technical support is not very responsive. The last time we contacted them was when we encountered slow performance because of the firmware. We needed to upgrade it.

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

We deployed this product with the help of the vendor.

What's my experience with pricing, setup cost, and licensing?

Of all the firewalls that we compared, FortiGate is the cheapest and most affordable, so we are satisfied with the pricing.

Which other solutions did I evaluate?

Prior to selecting FortiGate-VM, we evaluated Meraki and one other solution.

What other advice do I have?

At this point, aside from technical support, we have no issues with this product. It has everything that we need at the moment, and I cannot think of any other features that should be there.

My advice for anybody who is implementing FortiGate-VM is that they need to understand how their business operates and what their requirements are. They need to understand the technology in terms of security and performance before they purchase any devices.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Junior Network Engineer at a tech services company with 11-50 employees
Real User
Top 5
Good technical support with an easy implementation process and good flexibility
Pros and Cons
  • "Technical support is very helpful."
  • "We have had some stability issues."

What is most valuable?

The product is quite flexible.

There seems to be a lot of very useful feature sets.

Technical support is very helpful.

We found the initial setup to be pretty straightforward for the most part.

What needs improvement?

We've had issues with integration. It hasn't gone well.

We have had some stability issues.

There are some instances where configurations can get complex.

For how long have I used the solution?

I've only really been dealing with the solution for the last six months. It hasn't been too long.

What do I think about the stability of the solution?

We've had some stability issues. The product could be more stable.

What do I think about the scalability of the solution?

We are not in production just yet, and therefore it would be hard to comment on scalability.

How are customer service and technical support?

Technical support has two tiers. Typically, if we need help, we have to reach out to Fortigate, who will direct us to help in Bangladesh. If we still need assistance, then it goes directly to Fortigate and they have engineers who can assist us.

We're largely pleased with the amount of assistance we receive. 

Which solution did I use previously and why did I switch?

I've only really used Cisco solutions in the past. I've only recently been introduced to Fortinet.

How was the initial setup?

The installation process is very easy with FortiGate VM. We can easily deploy it. That said, we did run into issues with some customer requirements and our engineers were forced to get involved. Occasionally, it takes too much time to configure certain aspects. However, a basic configuration is pretty easy.

What about the implementation team?

I didn't require any outside help in order to deploy and configure the solution. I didn't need the help of outside consultants, integrators, or Fortinet techs.

What's my experience with pricing, setup cost, and licensing?

Our clients tend to deal with the licensing aspects of the solution.

What other advice do I have?

We're partners of Fortinet.

We're using the latest version of the solution.

We have been using the solution while we have been waiting for the hard drive version of the solution, which has been delayed.

I would recommend the solution to other organizations. I'd rate the product eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager-Information Technology at a tech services company with 1-10 employees
Real User
Top 5
Simple to use with good standard features and a straightforward setup
Pros and Cons
  • "The standard features, including the filtering, are quite good. All the basic features are pretty useful for us."
  • "We haven't attempted to scale the solution just yet. If we want to scale this solution we may have to look at other models. With certain requirements, we probably wouldn't be able to scale it so well as it is right now."

What is our primary use case?

We are primarily using the solution on the VPN box as a perimeter firewall. We use it to secure internal networks and a few servers. Our network is solely on Fortigate.

What is most valuable?

The standard features, including the filtering, are quite good. All the basic features are pretty useful for us. 

It's very simple for us to use. 

It's very similar to SonicWall.

What needs improvement?

There isn't anything in terms of features that we find are lacking. We don't see any places on the solution that don't cater to our requirements.

I would like to see VNX security and WildFire. Those features I would like to see on the solution in the future in order to be able to evaluate it further.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is pretty stable. 

What do I think about the scalability of the solution?

We haven't attempted to scale the solution just yet. If we want to scale this solution we may have to look at other models. With certain requirements, we probably wouldn't be able to scale it so well as it is right now.

We have about 2,000 people using the solution. Most of the people using it are software developers.

How are customer service and technical support?

The technical support has been very helpful. We've been satisfied with the level of the support we get.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is straightforward. We didn't find it complex at all.

What about the implementation team?

We had partners that assisted with the implementation.

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the specific costs involved in the licensing of the solution. I don't know that prices are competitive enough compared to other vendors.

Which other solutions did I evaluate?

We did evaluate other options, including Cisco.

What other advice do I have?

We're using the latest version of the solution.

I'd recommend the solution. I'd rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer at a tech company with 201-500 employees
Real User
Top 5
A simple solution with very fast response time
Pros and Cons
  • "I find the simplicity to be most valuable."
  • "The graphical user interface should be enhanced."

What is our primary use case?

The majority of the government sector prefers using the solution as an external firewall and most of the customers prefer that it be one layer. It's good for use as a preemptive firewall.

What is most valuable?

I find the simplicity to be most valuable. The solution is very simple to manage and to use effectively. It has a very fast response time. There is no need to make improvements to it whatsoever. 

What needs improvement?

The graphical user interface should be enhanced. While the antivirus profile can be implemented very easily with the graphic user interface, there are many important features that cannot be undertaken without the CLI command like signature, such as extending a  database. One cannot do a graphical user interface for this and CLI command must be employed instead. 

All hidden features related to CLI should appear as a graphical user interface.

For how long have I used the solution?

I have been an integrator for Fortinet FortiGate-VM for a couple of years. 

What do I think about the stability of the solution?

The solution is really stable and the connection with FortiGate is very good, as is the solution. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

Fortigate has its own systems and provides the services that are related to the priority of the ticket. They provide the tickets for groups, say... one through four and have their own metrics for how they manage these tickets. As such, I consider Palo Alto to be faster and more professional. 

How was the initial setup?

Template or marketplace on Azure can be employed. The credentials one will select while doing the deployment can be used in respect of VM with Fortigate. 

What's my experience with pricing, setup cost, and licensing?

Similar to Palo Alto, we have our own license and we're working on this. The customer must buy his own license. 

What other advice do I have?

Just like with Palo Alto, all products are deployed on the cloud.

We have a large number of customers who are making use of the solution, south of 30. Those in Qatar opt for the solution because of its comparative cost effectiveness. It is not only cheaper but also good.

I rate Fortinet FortiGate-VM as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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