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User at a hospitality company with 10,001+ employees
Real User
Top 5
Easy to use, stable, but performance could improve

What is most valuable?

Fortinet FortiGate-VM is easy to use.

What needs improvement?

The performance could be better. Some features need to have quality control when the switch is working. The dedicated bandwidth for some users is not reliable.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for approximately one year.

What do I think about the stability of the solution?

I have found Fortinet FortiGate-VM to be stable.

What do I think about the scalability of the solution?

We have approximately 150 people using the solution.

How are customer service and support?

The technical support could improve. They took approximately one month to solve a firewire issue to update. I would not recommend it.

Which solution did I use previously

What is most valuable?

Fortinet FortiGate-VM is easy to use.

What needs improvement?

The performance could be better. Some features need to have quality control when the switch is working. The dedicated bandwidth for some users is not reliable.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for approximately one year.

What do I think about the stability of the solution?

I have found Fortinet FortiGate-VM to be stable.

What do I think about the scalability of the solution?

We have approximately 150 people using the solution.

How are customer service and support?

The technical support could improve. They took approximately one month to solve a firewire issue to update. I would not recommend it.

Which solution did I use previously and why did I switch?

I have used Sophos previously and I could it to be better. However, we have found the performance to be the same as Fortinet FortiGate-VM.

How was the initial setup?

The company that provided the solution that was installing it took approximately three days.

What about the implementation team?

I can do the implementation by myself. I do the maintenance and support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required to use the solution.

What other advice do I have?

I rate Fortinet FortiGate-VM a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technical Lead at a government with 1,001-5,000 employees
Real User
Responsive support, useful analyzer, and effective protection

What is our primary use case?

We use Fortinet FortiGate-VM as a network firewall.

What is most valuable?

The most valuable features of Fortinet FortiGate-VM are the servers, analyzer, and track protection.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for approximately seven years.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

The solution is not scalable. We have approximately 7,000 users using this solution in my organization.

How are customer service and support?

The support has been responsive in my experience.

How was the initial setup?

The initial setup is easy and took approximately six months.

What about the implementation

What is our primary use case?

We use Fortinet FortiGate-VM as a network firewall.

What is most valuable?

The most valuable features of Fortinet FortiGate-VM are the servers, analyzer, and track protection.

For how long have I used the solution?

I have been using Fortinet FortiGate-VM for approximately seven years.

What do I think about the stability of the solution?

The solution is highly stable.

What do I think about the scalability of the solution?

The solution is not scalable.

We have approximately 7,000 users using this solution in my organization.

How are customer service and support?

The support has been responsive in my experience.

How was the initial setup?

The initial setup is easy and took approximately six months.

What about the implementation team?

We did the implementation with an integrator called Dimension Data and from Fortinet support.

We have a six-person technical team that does the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could be less expensive. There are some features that have to be purchased separately that have their own license.

What other advice do I have?

I rate Fortinet FortiGate-VM a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project manager at a comms service provider with 10,001+ employees
Reseller
Good performance, feature-rich, and stable

What is our primary use case?

I work for a telecommunication company. We are a service provider, and we use it for our internal network and for providing services to our customers.

What is most valuable?

The firewalling feature is used the most, but we also have a particular use case for the SD-WAN service.  Its interface is good. It comes with a lot of features, and its performance is also very good. 

What needs improvement?

It is a very good product, and it is good at standing by itself. It can maybe have a little bit of integration with other products, but it is not that important for most use cases.

For how long have I used the solution?

I am quite new to this product.

What do I think about the stability of the solution?

Its stability is very good.

What do I think

What is our primary use case?

I work for a telecommunication company. We are a service provider, and we use it for our internal network and for providing services to our customers.

What is most valuable?

The firewalling feature is used the most, but we also have a particular use case for the SD-WAN service. 

Its interface is good. It comes with a lot of features, and its performance is also very good. 

What needs improvement?

It is a very good product, and it is good at standing by itself. It can maybe have a little bit of integration with other products, but it is not that important for most use cases.

For how long have I used the solution?

I am quite new to this product.

What do I think about the stability of the solution?

Its stability is very good.

What do I think about the scalability of the solution?

For the SD-WAN use case that I am researching, it seems more suitable for medium-sized customers. It is a little bit difficult to use for a big customer.

How are customer service and technical support?

Their technical support is good.

What other advice do I have?

I would rate Fortinet FortiGate-VM a 10 out of 10. It tops others in terms of performance.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
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Karina Llain
Head of systems and technology at Hotel Zuana Beach Resort
Real User
Simple VPN creation, good technical support, and integrates well

What is our primary use case?

We use Fortinet FortiGate-VM as a firewall for our internet.

What is most valuable?

Fortinet FortiGate-VM is very easy to create the user of VPN, allowing them to use it quickly. Additionally, the integration and interface are good.

For how long have I used the solution?

I have been Fortinet FortiGate-VM for approximately three years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

Fortinet FortiGate-VM is scalable. We have 110 systems for users that we can connect and we have 12 users using the VPN.

How are customer service and support?

The technical support in my experience has been good.

What about the implementation team?

We require ten…

What is our primary use case?

We use Fortinet FortiGate-VM as a firewall for our internet.

What is most valuable?

Fortinet FortiGate-VM is very easy to create the user of VPN, allowing them to use it quickly. Additionally, the integration and interface are good.

For how long have I used the solution?

I have been Fortinet FortiGate-VM for approximately three years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

Fortinet FortiGate-VM is scalable.

We have 110 systems for users that we can connect and we have 12 users using the VPN.

How are customer service and support?

The technical support in my experience has been good.

What about the implementation team?

We require ten people for the deployment of Fortinet FortiGate-VM.

What's my experience with pricing, setup cost, and licensing?

We have been waiting a long time for the vendor to give us licenses, it has been five months and we are still waiting. However, the price is reasonable.

What other advice do I have?

I rate Fortinet FortiGate-VM a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JuanTorres
Operario de doblez cnc at CIE
Real User
Top 20
Good performance and documentation and deploys well to local servers
Pros and Cons
  • "The solution offers good documentation."
  • "The interface of the solution could be improved."

What is our primary use case?

We primarily set up this solution with our large clients.

What is most valuable?

The solution offers good documentation.

I'm mostly happy with how the solution performs.

The solution works well for large companies. We use it for our bigger clients.

What needs improvement?

The interface of the solution could be improved. Right now, it's not the best.

In some areas of the solution, it works slowly.

For how long have I used the solution?

I am currently using the solution. I've been using it for a while now.

Which solution did I use previously and why did I switch?

We use a variety of different Fortinet solutions.

How was the initial setup?

We deployed the solution locally, to our server.

What other advice do I have?

The solution is FortiGate 60D and FortiGate-VM is FortiOS 5.2.2. I'm not sure which version of the solution we are currently on.

Our company exports this solution to large customers. We're partners with Fortinet.

We have the solution on a local server.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rehab Abdallah
Senior Network Engineer at a tech services company with 51-200 employees
Real User
Top 20
Easy to learn and use

What is our primary use case?

The primary use of this solution is to provide information about SD-WAN and how Fortigate helps to reduce costs.

What is most valuable?

The most valuable features are the SD-WAN and the web filtering applications control.

What needs improvement?

Areas for improvement would be application control and web filtering.

For how long have I used the solution?

I've been using this solution for three years.

What do I think about the stability of the solution?

I haven't seen any problems with stability.

What do I think about the scalability of the solution?

The scalability of this solution is limited.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The initial setup was very…

What is our primary use case?

The primary use of this solution is to provide information about SD-WAN and how Fortigate helps to reduce costs.

What is most valuable?

The most valuable features are the SD-WAN and the web filtering applications control.

What needs improvement?

Areas for improvement would be application control and web filtering.

For how long have I used the solution?

I've been using this solution for three years.

What do I think about the stability of the solution?

I haven't seen any problems with stability.

What do I think about the scalability of the solution?

The scalability of this solution is limited.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The initial setup was very straightforward, and deployment did not take a long time.

What other advice do I have?

This is a very easy appliance, and they make it easy to learn. I would rate it as eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Bruno Barretto
IT Analyst at Comdados
Real User
Top 5
Easy to deploy and the support is good

What is our primary use case?

We work with the government and the customers do not want the VM solution, they prefer appliance solutions.

What is most valuable?

Compared to other appliances, the features are the same.  The machine resources are the main difference.

What needs improvement?

It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance.

How are customer service and technical support?

The support is good. We don't have any issues with the technical support. 

How was the initial setup?

The deployment is easy, there are no issues with the deployment of this solution. We deploy on-premises and sometimes on a private cloud.

What's my experience with pricing, setup cost, and licensing?

The price could be…

What is our primary use case?

We work with the government and the customers do not want the VM solution, they prefer appliance solutions.

What is most valuable?

Compared to other appliances, the features are the same. 

The machine resources are the main difference.

What needs improvement?

It is difficult to size the VM in terms of machine resources, and for this reason, clients prefer the appliance.

How are customer service and technical support?

The support is good. We don't have any issues with the technical support. 

How was the initial setup?

The deployment is easy, there are no issues with the deployment of this solution.

We deploy on-premises and sometimes on a private cloud.

What's my experience with pricing, setup cost, and licensing?

The price could be lower. It's expensive.

What other advice do I have?

We like this solution.

I would rate Fortinet FortiGate-VM an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Enginner at a comms service provider with 10,001+ employees
Real User
Has a good interface, stability, and scalability but its competitors are better

What is our primary use case?

I use FortiGate-VM for testing.

What is most valuable?

The user interface, stability, and scalability are the most valuable features. It's also simple to deploy. 

For how long have I used the solution?

I have been using this solution for one year. 

What do I think about the scalability of the solution?

Stability and scalability are okay. 

How are customer service and technical support?

I haven't used technical support.

What other advice do I have?

I like FortiGate-VM for constructing VPNs. It's easy to deploy. I would recommend it. It's quite easy. I would rate FortiGate-VM a seven out of ten. Not a ten because I think that Cisco is better.

Which deployment model are you using for this solution?

On-premises

What is our primary use case?

I use FortiGate-VM for testing.

What is most valuable?

The user interface, stability, and scalability are the most valuable features. It's also simple to deploy. 

For how long have I used the solution?

I have been using this solution for one year. 

What do I think about the scalability of the solution?

Stability and scalability are okay. 

How are customer service and technical support?

I haven't used technical support.

What other advice do I have?

I like FortiGate-VM for constructing VPNs. It's easy to deploy. I would recommend it. It's quite easy.

I would rate FortiGate-VM a seven out of ten. Not a ten because I think that Cisco is better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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