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Fortinet FortiManager OverviewUNIXBusinessApplication

Fortinet FortiManager is #2 ranked solution in top Network Management Applications. PeerSpot users give Fortinet FortiManager an average rating of 8 out of 10. Fortinet FortiManager is most commonly compared to Fortinet FortiGate Cloud: Fortinet FortiManager vs Fortinet FortiGate Cloud. The top industry researching this solution are professionals from a comms service provider, accounting for 36% of all views.
What is Fortinet FortiManager?

Networks are constantly evolving due to threats, organizational growth, or new regulatory/business requirements. Traditional management products focus on mitigating company-wide threats through firewall policies, firmware updates, and keeping content security current. FortiManager offers the features to contain threats as well as providing flexibility to evolve along with your ever-changing network.

Fortinet FortiManager Buyer's Guide

Download the Fortinet FortiManager Buyer's Guide including reviews and more. Updated: January 2022

Fortinet FortiManager Customers

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Fortinet FortiManager Video

Fortinet FortiManager Pricing Advice

What users are saying about Fortinet FortiManager pricing:
  • "Fortinet FortiManager is not expensive at all if you compare it with other vendors like Check Point and Cisco. Fortinet products are the least expensive on the market in the category of firewalls."
  • "The licensing costs depend on how many devices you want to use."
  • "Fortinet is a high-end product and the cost is high. They should consider reducing the price, especially for existing customers."
  • "In comparison with other products, the price of FortiManager is reasonable."
  • Fortinet FortiManager Reviews

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    Mohamed Talbi
    Network and Security Engineer at a tech consulting company with 1,001-5,000 employees
    Real User
    Top 5
    Powerful management for deploying configuration to multiple environments with a single click
    Pros and Cons
    • "It would normally take us a handful of days to install one FortiGate instance on one site. But with this technology, zero-touch deployment, we need just one hour or maybe as little as 30 minutes to install one site. It is much more efficient."
    • "Troubleshooting for Fortinet products is more difficult than competing products like Cisco and Palo Alto."

    What is our primary use case?

    We use it on a virtual machine in our data center. We are not using a box.  

    We have many types of clients so there are many types of use cases for our clients who we are deploying FortiGate for on-site to create the local network. Many sites are using FortiGate firewalls like 60E, 100E, 200E and 500E and some 3100D.  

    We are using what we call zero-touch deployment. It is a very important technology or process that helps us to make the deployments efficiently. It is called zero-touch deployment or ZTD. It helps us to implement our configuration on these client sites by using FortiManager. Zero-touch deployment is the central piece here and it is made possible by the use of FortiManager. What happens is we prepare our configuration in the FortiManager. After that, the technicians who are doing the installation just need to connect the instance of FortiGate to the internet. They only have to do that and FortiGate automatically downloads the configuration from FortiManager. So this is the way we can optimize the implementation and reduce the duration of the setup time involved.  

    It would normally take us a handful of days to install one FortiGate instance on one site. But with this technology, zero-touch deployment, we need just one hour or maybe as little as 30 minutes to install one site. It is much more efficient. We reduce the time further by installing the configuration in all the FortiGate instances that we are managing at the same time. For example, say we need to install a new policy to deny or to allow something to connect to the internet. We can create this configuration in the FortiManager and we can push it out to 100 or 200 FortiGate instances at the same time. So it helps us to reduce the time it takes to install and to perform maintenance as well as to minimize the errors. We are human so errors are more frequent than a deployment managed by a machine. With this process, if anything is wrong it is also easier to correct.  

    What is most valuable?

    The most valuable feature in FortiManager is the ability to automate the deployment processes and maintenance.  

    What needs improvement?

    Not just in FortiManager, but in any Fortinet project in general, the troubleshooting is very hard. If you compare it with other products from other vendors like Cisco or like Palo Alto, it is just more difficult. Say we are in a situation where we need to do some debugging. It is very hard to understand and to use the CMD and the CLI commands because there is not very much documentation. There is no description when you are using the CLI and there are no examples to follow. So it is hard to do some troubleshooting to find a problem. There is FortiAnalyzer that can help with this but it is not real-time. It is too hard to view real-time inbound and outbound traffic. Because we are network engineers and network administrators, we always need to have some time real-time traffic to view what is happening now, as it happens, to know what is really going on.  

    For how long have I used the solution?

    I have been using Fortinet FortiManager for about two years.  

    What do I think about the stability of the solution?

    I would say that the product is not stable all the time. Sometimes, I need to reboot the virtual machine after we do some configuration. The configuration changes will only take place after a reboot. It is something that should not normally happen this way. We should not have to reboot it, but sometimes it happens that we are forced to.  

    What do I think about the scalability of the solution?

    I think the product is very scalable. We can add a new instance of FortiGate with a simple click. We can configure it with high availability using two VMs active-backup. It is a very good product from the scalability point of view.  

    There are now more than five people who are currently using FortiManager in our company and we are counting on more as we grow. We are a growing company of integrators. We have been on a mission for three years in our region to service our clients — all of them have more than 500 employees. We also have built up to more than 5000 employees total. These same five people using FortiManager are also what we need for the maintenance of the systems.  

    How are customer service and technical support?

    The technical support is very good when I work with them. In reality, I give them seven or eight-out-of-ten. This is because sometimes you have a very good engineer; sometimes you do not get a very good engineer. This is the reason for the lower score. Last time we created a ticket, it took two months to resolve the problem. For the first month, I was working with someone who did not have a very good understanding and methods for resolving the problem. But, after that, I was allowed to work with another engineer who was very good. He was very good both technically and his methods.  

    Which solution did I use previously and why did I switch?

    I work mostly with Fortinet now. I work with FortiGuard and FortiGate firewalls. I work with FortiExtender to connect with the 4G network. I work with FortiAnalyzer and FortiManager to manage the FortiGate firewalls. I use FortiManager with the network administrator on top to manage many firewalls at the same time. I can use FortiAnalyzer to analyze our network, to give us a lot of information about the stability of the network. And also to get reports like what are the top 10 hosts who are using the network.  

    Before using FortiManager, generally, I worked with other vendors like Cisco, with FireSIGHT to manage the Firepower firewalls from Cisco installations. It was essentially the equivalent to FortiManager. It managed Firepower firewalls. I worked with around 700 Firepower firewalls and one other FireSIGHT appliance which was not VMware. But I found that Cisco was a little bit hard to manage. It is not very stable and we had some problems with it. We opened a ticket and I could see now that we did not get a good solution from the technical support. We just made a workaround which is not a good way to resolve issues. But in general, FortiManager is better than the FireSIGHT as a technology and as a solution.  

    How was the initial setup?

    The initial setup is simple. It is not complex at all. We are using Fortinet FortiManager in our main data center and it publishes via virtual IT, or VIT, to our facility to connect to us from our spoke site. It is very simple, I think.  

    What's my experience with pricing, setup cost, and licensing?

    Generally, what I know about the pricing is that Fortinet FortiManager is not expensive at all if you compare it with other vendors like Check Point and like Cisco. Fortinet products are the least expensive on the market in the category of firewalls.  

    Which other solutions did I evaluate?

    Really, it is not me who chose this solution. It was the staff before I come here. I do know the staff chose it as one of many potential options to be presented to the clients.  

    I personally have a specialty using Fortinet but also SolarWinds — although not so much. But I am quite a bit more familiar in working with Cisco and Fortinet.

    What other advice do I have?

    My advice to other people considering this solution is that they have to read about the product and they have to make an effort to pass the NSE 5 (Network Security Analyst) certification. It is for FortiAnalyzer and FortiManager products. Fortinet NSE 4 (Network Security Professional) certification talks about FortiGate and prepares your solution in a global sense. It is also very good to have. The main certification to have in my opinion is to pass the NSE 7 (Network Security Architect) certification because it talks about what I think is the negative part of Fortinet products, the troubleshooting. So my advice is that it is very important to pass the minimum of these three certifications to manage the solution with some level of expertise.  

    On a scale from one to ten where one is the worst and ten is the best, I would rate FortiManager as an eight. Additional features I would like to see included in the next release of FortiManager to make it a nine or a ten is to be compatible with the management of other products like not just FortiGate. For example, it might work with FortiExtender.  

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Dilip Saraf
    Regional Head at MASS INFONET (P) LTD.
    Real User
    Top 5Leaderboard
    Good centralized management that's stable and easy to scale
    Pros and Cons
    • "The solution is very stable."
    • "The GUI could be updated. It's not as good as it could be and is something the solution should improve in an upcoming release."

    What is our primary use case?

    FortiManager
    Automation-Driven Centralized Management
    Manage all your Fortinet devices in a singleconsole
    central management system.
    FortiManager provides full visibility of your
    network, offering streamlined provisioning and
    innovative automation tools.
    Integrated with Fortinet’s Security Fabric, the
    security architecture and FortiManager’s
    Automation Driven Network Operations
    capabilities provide a foundation to secure and
    optimize network security, such as
    provisioning and monitoring SD-WAN.

    FortiManager VM-S
    The new FortiManager Subscription license model consolidates the VM product SKU and the FortiCare Support SKU into one single SKU,
    to simplify the product purchase, upgrade and renewal.
    The FortiManager S-Series SKUs come in stackable subscriptions to manager 10, 100 and 1000 devices/vdoms, so that multiple units of
    this SKU can be purchased at a time to increase the number of devices/vdoms as needed. This SKU can also be purchased together with
    other FMG VM-S SKUs to expand the total number of devices/vdoms.

    FortiManager VM
    Fortinet offers the FortiManager VM in a stackable license model. This software-based version of the FortiManager hardware appliance
    allows you to expand your virtual solution as your environment expands and is designed to run on many virtualization platforms. The
    FortiManager virtual appliance family minimizes the effort required to monitor and maintain your network and offers all the features of the
    FortiManager hardware appliance.

    How has it helped my organization?

    Key Features

    Single console management

    § Manage all Fortinet products, including firewalls,

    FortiAnalyzers, switches, wireless infrastructure and Endpoints

    Security automation

    § Reduces complexity and costs by leveraging automated REST

    API, scripts, connectors, and automation stitches

    Centralized policy and device management

    § Centrally manage up to 100,000+ devices and policies such as

    firewalls, switches, and access points

    Zero-touch provisioning

    § Automate workflows and configurations for Fortinet firewalls,

    switches and wireless infrastructure

    Secure SD-WAN provisioning and monitoring

    § Provision and monitor Secure SD-WAN from one console

    across your network, branch offices or campuses

    Multi-tenancy and administrative domains (ADOMs)

    § Separate customer data and manage domains leveraging

    ADOMs to be compliant and operationally effective

    Enterprise-grade high availability and integration

    § Automated backups to up to 5 nodes (1 Primary, and 4

    secondary) with streamlined software and security updates for

    all managed devices

    What is most valuable?

    Feature Highlights

    Single Pane Automation and Orchestration

    FortiManager provides insight into network traffic and threats through a single-pane-of-glass and offers enterprise-class features and

    sophisticated security management for unified, end-to-end protection to contain advanced threats. FortiManager also delivers the industry’s

    best scalability to manage up to 100,000 Fortinet devices. FortiManager, coupled with the FortiAnalyzer family of centralized logging and

    reporting appliances, provides a comprehensive and powerful centralized management solution for your organization.

    Central Management of Network Infrastructure
    Centrally manage FortiGate, FortiSwitch, FortiExtender & FortiAP.
    The VPN manager simplifies the deployment and enables centrallyprovisioned
    VPN community and connection monitoring. FortiAP
    Manager allows configuring, deploying and monitoring FortiAPs
    from a single console.

    Configuration and Settings Management
    Collectively configure the device settings - using the provisioning
    templates and advance CLI templates improves management of a
    large number of devices. Automatic device configuration backup
    with revision control and change audit make it easier for daily
    administrative tasks. Use Management extensions to add SD-WAN
    Orchestrator, Wireless Manager and other modules.

    API for Automation and Orchestration
    RESTful API allows MSSPs/large enterprises to create customized,
    branded web portals for policy and object administration. Automate
    common tasks such as provisioning FortiGates and configuring
    existing devices. Join Fortinet Developer Network (FNDN) to
    access exclusive articles, how-to content for automation and
    customization, community-built tools, scripts and sample code.

    Management Extensions
    FortiManager’s management extensions allow rapid expansion of
    Single Pane to manage more Security Fabric products. The built-in
    engine runs containerized extensions to support trusted containers,
    which are pulled from the FortiGuard. FortiManager is notified when
    new containers are made available and users can easily choose to
    opt in our out of each of the management extensions. It includes
    modules like SD-WAN Orchestrator, Wireless Manager and more.

    Security Policy Management
    Per Policy Lock has been added to 6.4, which allows admins to
    control the policy change by implicitly lock a policy rule when he/
    she does the change to the policy. Group commonly used security
    policies in a policy block and insert as needed in different Policy
    Packages. Global policy feature that allows companies such as:
    Telecom, MSSP and SAAS providers to apply a header/footer
    policy at the ADOM level to all policy packages or select packages.

    SD-WAN Orchestration & Analytics
    Powerful SD-WAN management capabilities using intuitive
    workflow and simplified provisioning at scale. Enhanced SD-WAN
    analytics to monitor application performance and bandwidth
    utilization per WAN link. Leverage application centric SD-WAN
    business policies to fine-tune traffic steering decisions based on
    performance SLA targets for each WAN provider. Provide flexible
    deployment options for SD-WAN orchestrator, an add-on to

    Multi-Tenancy & Role Based Administration
    FortiManager equips admins with granular device and role based
    administration for deploying zero-trust, multi-tenancy architecture
    to large enterprises, with a hierarchical objects database to
    facilitate re-use of common configurations and serve multiple
    customers. ADOMs are used to manage independent security
    environments, each with its own security policies and configuration
    database, and the intuitive GUI makes it easy to view, create, clone
    and manage ADOMs. The zero-touch deployment uses templates
    to provision devices for quick mass deployment, and also supports
    firmware version enforcement. Define global objects such as
    Firewall Objects, Policies and Security Profiles to share across
    multiple ADOMs. Granular permissions allow assigning ADOMs,
    devices and policies to users based on role and responsibilities.
    FortiManager’s new IPS admin is a restricted user role for
    performing only IPS related object configuration and install.


    What needs improvement?

    The solution is very good; I'm not sure if I can think of any features that are lacking.

    The GUI could be updated. It's not as good as it could be and is something the solution should improve in an upcoming release.

    It would be nice if there could be more reporting included in the solution so that we could get more details about an individual user's profile.

    For how long have I used the solution?

    I've been working with the solution for about six years now.

    What do I think about the stability of the solution?

    In terms of stability, the solution is very good. We haven't faced any bugs or glitches. It's quite reliable.

    What do I think about the scalability of the solution?

    The licensing is very easy, which makes it quite scalable. A company shouldn't have any trouble expanding the solution. If they have, for example, 50 devices and suddenly need 100, they just need to scale up.

    Whether the solution is used regularly depends on the organization. 

    How are customer service and technical support?

    We've been in touch with technical support on the past. In India, they're quite good. We've found them to be very helpful and have been satisfied with their level of support.

    How was the initial setup?

    The solution is easy to set up. Users shouldn't have any problems doing so.

    What other advice do I have?

    FortiManager is for the syncing of devices. Therefore, when companies are using multiple devices from Fortinet, such as FortiGate, FortiSwitches, FortiAP, etc., then it's required to have FortiManager. That way, companies can manage central lines in all of the devices via a single person. It's a very useful application.

    I'd rate the solution ten out of ten. It's got all of the features we need to manage our FortiGate products and doesn't seem to be lacking anything. It does exactly what we need it to do and we find it quite easy to use.

    We're a Fortinet distributor. My clients are the ones that actually use the product. Most of our clients are SMEs or large businesses. This solution, however, is more suited to large and medium-sized businesses.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Fortinet MSSP Partner
    Learn what your peers think about Fortinet FortiManager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
    564,322 professionals have used our research since 2012.
    Mak Kazemaini
    Infrastructure and Cloud Architect at Vizion network
    Real User
    Top 5
    Easy to use, reliable centralized management, with good technical support
    Pros and Cons
    • "The most valuable features are the centralized management of the firewalls."
    • "It's a difficult process to transfer one interface from one virtual domain to another."

    What is our primary use case?

    The primary use case of this solution is the management of firewalls.

    What is most valuable?

    The most valuable features are the centralized management of the firewalls. By unifying the deployment process of the policies among many of the firewalls, or virtual domains that you have, and it is very easy to install and use.

    What needs improvement?

    The user interface itself has areas that need improvement.

    It would be very useful if they come up with a feature or a process that makes the transition of the interfaces between virtual domains easier. It's a difficult process to transfer one interface from one virtual domain to another.

    For how long have I used the solution?

    I have been working with Fortinet FortiManager for a few years.

    We are using the latest version.

    What do I think about the stability of the solution?

    It's a very good solution. It's a stable and reliable product.

    What do I think about the scalability of the solution?

    It's a very scalable solution. It has been designed for a large environment. 

    The concept of using a FortiManager is when you have a scalable modular infrastructure and several firewalls or Fortinet devices that you want to manage in a centralized environment.

    We have three people using this solution and they are infrastructure engineers.

    In our type of business, there is no plan or place for more expansion or improvement as we have a certain set of business services. The firewall is protecting our network and Fortinet devices are very limited in our company.

    In our business, we cannot see a future for improving or expanding the use of FortiManager for some time.

    How are customer service and technical support?

    The Fortinet technical support is very good. It's a good team.

    Which solution did I use previously and why did I switch?

    Previously, we did not use a different solution.

    How was the initial setup?

    The initial setup is easy and took less than an hour to deploy.

    What about the implementation team?

    I did not use a vendor. I did it myself.

    What was our ROI?

    We are not yet at a point where we can see a return of investment. It's going to take some time for our new project, which is still in the deployment process, to start paying back the investment.

    What's my experience with pricing, setup cost, and licensing?

    The licensing costs depend on how many devices you want to use. It's based on the licensing model and the number of devices you add to the system.

    The more devices you add to FortiManager, the more you need to pay.

    I am not aware of any additional costs.

    Which other solutions did I evaluate?

    We did not evaluate other options as we already had FortiGate devices. FortiManager was the only option.

    What other advice do I have?

    You have to plan everything with very specific details before deploying the FortiManager, otherwise, it will be complex.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Riasat Ali
    Group Head of IT at a maritime company with 501-1,000 employees
    Real User
    Top 5Leaderboard
    Good Protection with multiple features in one box, but there are visibility issues and the price could be reduced
    Pros and Cons
    • "It has multiple features in one box, which helps to avoid needing a lot of equipment. This is something that makes them unique."
    • "We have some visibility issues with the reporting."

    What is our primary use case?

    We use this solution as our core Firewall.

    How has it helped my organization?

    As our core firewall, it provides us with good protection.

    What is most valuable?

    The functionality is good. It has good features and it works well for us.

    It has multiple features in one box, which helps to avoid needing a lot of equipment. This is something that makes them unique.

    What needs improvement?

    We have some visibility issues with the reporting. As the reporting is not properly available, we have to use many tools to get a meaningful outcome of the reports.

    There should be training available for the clients. Cisco, for example, provides training hours or credits at the time of purchase. People should get some kind of coaching on how to use this solution and various features rather than depending upon the support partners.

    The reports are available separately, but they should be a part of the standard product.

    For how long have I used the solution?

    With this company, I have been working with Fortinet FortiManager for a year and a half.

    What do I think about the stability of the solution?

    It has good stability. It's reliable as far as the production environment is concerned. It is working well.

    What do I think about the scalability of the solution?

    For us, it is fine as it is, because we don't have a large environment, and don't need such requirements.

    It does provide the scalability for larger organizations with more sites. They may need to upgrade or maybe attach more devices.

    How are customer service and technical support?

    We have good access to the portal, and the information can be pulled from there. The department is also helpful.

    Our experience with technical support has been good.

    Which solution did I use previously and why did I switch?

    Previously, we used another solution. We did a complete overhaul of our network architecture, which was the main reason we brought Fortinet FortiManager into our environment.

    How was the initial setup?

    With some help, the initial setup was fine.

    What about the implementation team?

    We had engaged the partner to implement this solution for us.

    What's my experience with pricing, setup cost, and licensing?

    Fortinet is a high-end product and the cost is high. They should consider reducing the price, especially for existing customers.

    If you want to add something or if you want to resubscribe, there should be some advantage given to the existing customers. 

    In my opinion, in general, the prices are high.

    What other advice do I have?

    Currently, it is fulfilling our requirements. We don't have any immediate plans to change, and we don't have any expansion possibility as such, because there is no expansion in our environment.

    It is everyone's own choice what they want in their environment and what they want to prioritize.

    Because I have some reservations, I would rate Fortinet FortiManager a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Consultant at DNS, a.s.
    Reseller
    Top 20
    You can see if workstations or services are affected by an attack with a simple click
    Pros and Cons
    • "For the whole security fabric from Fortinet, with a simple click you can see if some workstations or services are affected by an attack. You can really easily quarantine it, check the solution, and fix it."
    • "Fortinet is releasing quite a lot of new versions and I would say that most of the versions are not well tested before they're pushed out. Even the new versions sometimes are a bit buggy before it's all correct."

    What is our primary use case?

    FortiManager is a virtual appliance, you can have it in a cloud, buy your own license, or pay for the solution as a service. It's very helpful because you can manage many products from other customers, just from the cloud, which is where you administrate domains for all the customers you might have. You only have one point of deployment of the new FortiGates, for example, FortiSwitches, FortiAPs with a single click that you do not need to deploy the configuration on a unit itself. So it means, for example, you can just send the new boxes to new offices and from the cloud FortiManager, you just let some technical guy send it to the internet. It gets the serial number of the FortiManager. It can be paired and the configuration can be directly downloaded. You don't even need to touch the box physically. So that's an amazing feature. 

    What is most valuable?

    For the whole security fabric from Fortinet, with a simple click you can see if some workstations or services are affected by an attack. You can really easily quarantine it, check the solution, and fix it. It's very good from a security perspective. 

    What needs improvement?

    Fortinet is releasing quite a lot of new versions and I would say that most of the versions are not well tested before they're pushed out. Even the new versions sometimes are a bit buggy before it's all correct.

    For how long have I used the solution?

    I have been using FortiManager for six to seven years. 

    What do I think about the stability of the solution?

    We don't have any issues with stability. 

    What do I think about the scalability of the solution?

    Scalability is good. 

    How are customer service and technical support?

    Our support was often sent to a foreign country and they didn't speak good English. But the second level of support was all perfect.

    Which solution did I use previously and why did I switch?

    Checkpoint has a kind of manager that is similar. I think Palo Alto and Cisco have something similar as well.

    How was the initial setup?

    The initial setup was straightforward and so simple. You don't need to know the functionality that much and it guides you on how to deploy it correctly. It's quite simple to set up as a solution.

    The deployment takes a few days. 

    What other advice do I have?

    I would rate it a nine out of ten. 

    It does not make much sense if you only have one FortiGate. If you have multiple devices and you can share some kind of templates or configuration template for security rules then this is a product you should use.

    In the next release, there should be a little bit better of a deployment for applications that should also be relevant for mobile phones.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor.
    Asst. Network Security Engineer at a tech services company with 11-50 employees
    Reseller
    Top 5
    Reasonably priced, and the centralized management helps to consolidate network security operations
    Pros and Cons
    • "Fortinet has the option of synchronization in the cloud, so you can manage everything if you have a cloud account."
    • "The response times from technical support need to be a bit quicker."

    What is our primary use case?

    We are a solution provider, reseller, and distributor. Fortinet FortiManager is one of the security products that we implement for our customers.

    How has it helped my organization?

    FortiManager is a benefit to our clients who have several Fortinet products in their ecosystem. For example, they may have different products such as FortiGate firewall, FortiAnalyzer, and FortiSandbox, and they can orchestrate them from FortiManager.

    It also allows for multitenancy, where we can manage the security solutions of several different customers.

    What is most valuable?

    Fortinet has the option of synchronization in the cloud, so you can manage everything if you have a cloud account.

    FortiManager supports orchestration in distributed environments and provides features such as automation and profiling. It allows you to push the configuration for new deployments, which makes the setup of new systems easier.

    It fits well into either NOC or SOC environments to assist with managing the overall security solution.

    What needs improvement?

    The GUI and the whole process of configuration should be improved.

    The response times from technical support need to be a bit quicker.

    For how long have I used the solution?

    I have been working with FortiManager for about two years.

    What do I think about the stability of the solution?

    This is a stable solution.

    What do I think about the scalability of the solution?

    It is scalable, although if you are managing hardware appliances then there are some limitations. If you are using the VM then you can just upgrade your license and add resources.

    How are customer service and technical support?

    The technical support wait times are long and this is an area that should be improved. Raising a ticket through the portal will sometimes take more than 24 or 48 hours. The response time definitely needs to be a bit quicker.

    Which solution did I use previously and why did I switch?

    I work with a variety of security vendors and have a lot of experience with Fortinet products. I also work with solutions from McAfee and Palo Alto.

    I have also worked with the Cisco DNA Center and they have some futuristic options in the interface.

    How was the initial setup?

    The initial setup is not complex and it will take only one or two hours to get the appliance online. After this, it will take time to populate the configuration with all of your assets. There is a lot of planning involved in this stage.

    What's my experience with pricing, setup cost, and licensing?

    In comparison with other products, the price of FortiManager is reasonable.

    What other advice do I have?

    In terms of deployment options, it has a lot of options for enterprise-level organizations such as telcos and banks. Overall, I think that this product is okay.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
    Network Delivery Manager at a comms service provider with 10,001+ employees
    Real User
    Top 10
    Nice interface, good support, and the intrusion prevention features improve our security
    Pros and Cons
    • "Everybody is quite happy with the way that the graphical user interface works."
    • "We have experienced a series of minor bugs that necessitated contacted technical support on several occasions."

    What is our primary use case?

    The primary use case is internal security domain protection in corporate sites.

    What is most valuable?

    The most valuable feature is intrusion protection.

    Everybody is quite happy with the way that the graphical user interface works.

    The redundancy and resiliency are quite good.

    What needs improvement?

    We have experienced a series of minor bugs that necessitated contacted technical support on several occasions.

    For how long have I used the solution?

    I have been dealing with Fortinet FortiManager for about four years.

    What do I think about the stability of the solution?

    This is a resilient product. There are bugs in the system but the vendor has been very responsive in terms of fixing them or looking to them. None of the bugs were major, so we just had to use work-arounds until a new version came out that fixed them.

    What do I think about the scalability of the solution?

    Scalability with FortiManager is fine.

    The ability to upgrade, or downgrade if necessary, is very good.

    How are customer service and technical support?

    We have made quite a lot of support calls to deal with bugs and other issues. The technical support is very responsive and there was no problem with it. I would say that they are excellent. My only problem is that we needed them perhaps slightly too often.

    How was the initial setup?

    The initial setup is very straightforward.

    Our deployment took about six months in total, although we were limited in resources and the requirements of operational handover. My engineering group has to stick to documentation and testing and requirements from the operations team. There were no issues with the deployment. Rather, that is how long it generally takes.

    What about the implementation team?

    Our in-house team is responsible for deployment and maintenance. We have about 10 engineers, although they support all of our networking products.

    What's my experience with pricing, setup cost, and licensing?

    There are features that come at a cost that is in addition to the standard license.

    What other advice do I have?

    In general, I have no serious concerns about this product so I have no problems recommending it. It has all of the features that I need, as far as I'm concerned. Certainly, there's nothing that would cause me to suggest that people not use it.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Rias Majeed
    CTO IT Security - Connectivity at Exceed NetSec
    Real User
    Top 5
    Improves and increases the performance but performance issues should be improved
    Pros and Cons
    • "We look at the traffic to segment the network and it improves and increases the performance. When we have a mobile connection and local laptops are on the same network. We have seen a big performance upgrade."
    • "Performance issues should be improved. We have problems when we have more mobile connections than local devices. Most of us have two to three devices."

    What is our primary use case?

    Our primary use case is to analyze the internal traffic to see what's happening in the network. We can analyze the logs and push policies. In case something happens, after rebooting it, we can push the configuration back into the appliance. 

    What is most valuable?

    The most valuable feature is analyzing the traffic. When we call ISP and we do an upgrade, the performance is down and we can look into it and see where we're lacking and analyze the data and decide how to go about it - if it is from the firewall or the connection. 

    We look at the traffic to segment the network and it improves and increases the performance. When we have a mobile connection and local laptops are on the same network. We have seen a big performance upgrade.  

    What needs improvement?

    Performance issues should be improved. We have problems when we have more mobile connections than local devices. Most of us have two to three devices. 

    Finetuning and performance tuning need improvement.

    For how long have I used the solution?

    I have been working with FortiManager for around fifteen years. 

    What do I think about the stability of the solution?

    The stability is very good. Throughout my career, my failure rates have been low. Some models have bugs on the flash drive. But it's usually from carelessness from the client's side. It's very stable.

    What do I think about the scalability of the solution?

    If you go above your box, you have to update it. It's not so scalable. But most firewalls are like this. Throughput makes a difference. We have to upgrade boxes every three to four years. 

    How are customer service and technical support?

    Their support is good. They respond well. Their response time is good and they can usually resolve the problem. 

    How was the initial setup?

    The initial setup is not very complex. I've been in this field for a long so I don't find it very complex. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing is reasonable. It's not very expensive, it is reasonably priced. 

    What other advice do I have?

    I would rate it a seven out of ten. 

    In the next release, I would like to see more performance-tuning. If they could work on that, that would be great. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner