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Huawei NGFW Room for Improvement

MY
Technical Lead at Computer Marketing Company Pvt Ltd

The solution doesn't seem to be very mature. Our networking team says they are experiencing a lot of issues in the firewalls and some routers.

There are fewer use cases available on the net. Examples are available on the net for configuring some of their features. Our team has found that they have to refer to the documents and they need to do a lot of tweaking and experimenting with features. There have been some difficulties in getting some features enabled on the firewalls and routers.

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RA
Section Head Project Planning and Management. /Lead Network and Security Engineer at a government with 1,001-5,000 employees

The support could be improved. As we've gone along, we've realized the support is not effective due to the contracts we have. They need to offer more support upfront, no matter what contract you have.

The solution requires a more interactive dashboard. That would make it easier than playing with configurations the way we have to now.

It would be better if upgrading the solution was easier.

The solution needs four-way deployments and dashboard confirmation.

The product should be able to integrate with products like Ansible.

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YZ
Senior Software Manager at a engineering company with 51-200 employees

With the Huawei firewall, none of the features comes at the top. We found out later that customer support is really not good. For this firewall, because of our customers' routine, for example, every six months they'll do a penetration test to find weaknesses. So whenever they came up with VAPT reports, they are looking to Huawei for help. I think that's basically because it's a different culture. Chinese culture and our culture is different. They have always tried to help find some excuses or say some other things that cannot help you solve the problem immediately.

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Learn what your peers think about Huawei NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.
TC
Information Systems Infrastructure Manager at a comms service provider with 1,001-5,000 employees

The usage for the data center wasn't that good. It needs to be improved.

The support is not very good.

The documentation needs to be improved. When they retire old models, they also retire the documentation. However, if you are still using an older model, you still need access to that documentation. And yet, they go ahead and removed it. It's gone. You are therefore stuck with a device with no documentation and technical support that isn't very helpful as they also remove support assistance as well. They tend to use this method to force you into upgrading.

However, even in newer models, we've noticed the documentation isn't the best. It's very limited across the board.

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Security Engineer at Multinet Pakistan Pvt.

The firewall needs to be more configurable.

I would like to see an antivirus solution included with the product.

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Information Security Officer at Kumari Bank Ltd

The dashboard is a little bit slow and they can improve performance on things like configuring policies.

Wildfire analysis would be useful features to include in the future. This features help Network Administrator to have a detail visibility in the threats coming from the traffic which is analysed by the device itself. 

Adding Intrusion Detection (IDS) and Intrusion Prevention (IPS) systems would improve the product. This may exist in the enterprise-grade firewall, but on the mid-level firewall, the functionality is lacking.

I would like to see anti-phishing features included.

Better reporting generation would be useful.

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Senior System Administrator at Debre Markos University

The solution could be more secure and have better integration. The bandwidth management utilization could stand improvement. 

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Learn what your peers think about Huawei NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.