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IBM Public Cloud OverviewUNIXBusinessApplication

IBM Public Cloud is the #1 ranked solution in our list of top IoT Platforms. It is most often compared to Amazon AWS: IBM Public Cloud vs Amazon AWS

What is IBM Public Cloud?

IBM Cloud is a full-stack cloud platform that spans public, private and hybrid environments. Build with a robust suite of advanced data and AI tools, and draw on deep industry expertise to help you on your journey to the cloud.

IBM Public Cloud is also known as IBM Bluemix.

Buyer's Guide

Download the PaaS Clouds Buyer's Guide including reviews and more. Updated: September 2021

IBM Public Cloud Customers

Uvionics Tech, Komsomolskaya Pravda, Alpha Modus, Inventive, Web Business Consulting, FindBrok, SilverHook Powerboats, United Way of Allegheny County

IBM Public Cloud Video

Pricing Advice

What users are saying about IBM Public Cloud pricing:
  • "The price of IBM Cloud is very cheap compared to competitors AWS and Azure."
  • "The licensing fees are straightforward and predictable."
  • "In order to be competitive, you have to commit to a contract for at least one year, but you pay a fixed monthly fee."
  • "Pricing is not as fair as Amazon or Azure."

IBM Public Cloud Reviews

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Ashutosh Malik
Subject Matter Expert - Data Network at Mphasis
Vendor
Top 20Leaderboard
Flexible, user-friendly, and competitively-priced

Pros and Cons

  • "One of the features that I really like about IBM Cloud is the flexibility where you can order your own hardware."
  • "There is not a lot of support for this solution, which is something that needs to be improved."

What is our primary use case?

We are a managed service provider and IBM Cloud is one of the products that we use to provide services for our clients. We have a large number of customers who are in different industries and some of them are moving from a traditional data center to the cloud.

How has it helped my organization?

There are several advantages to migrating to a cloud-based data center. Some of these are that you don't need 24/7 power or power backup units, local staff for maintenance, or to handle your own security.

There is also the important point that servers are available on-demand. For example, I may need 100 servers for a client for a short time, but after which they are no longer needed. This ability to scale up or scale down using the cloud is helpful. By contrast, in an on-premises solution, if you need more power then you have to purchase it.

What is most valuable?

One of the features that I really like about IBM Cloud is the flexibility where you can order your own hardware. Customers do not want to have a full data center but they can order virtual machines, use solutions like VMware vCenter and NSX, and they can design their own network. 

This solution is user-friendly and easy to manage.

What needs improvement?

There is not a lot of support for this solution, which is something that needs to be improved. 

For how long have I used the solution?

We have been using IBM Cloud for a few years.

What do I think about the stability of the solution?

IBM Cloud is stable and our customers haven't had any issues.

What do I think about the scalability of the solution?

This solution is very scalable. IBM took over a company called SoftLayer, which has resources across the globe. They are available in the UK, US, Australia, India, Asia, and everywhere.

How are customer service and technical support?

There is not a lot of support for IBM Cloud. The response from them and the ETA for resolving issues is too slow, and also, the SLA is too expensive. If you want to have premium customer support then you have to pay more.

Obviously, they will still make the best effort according to the SLA. Whatever engineer becomes available will give good support but it is a very slow process.

For example, something that is a priority-one issue for you will not necessarily be of the same urgency for their support. Rather, they will go as per the SLA, which is based on how much you pay for support. If you are a gold partner then you can just pick up the phone, tell them the problem, an engineer will be assigned and they will just start troubleshooting. For most organizations, it doesn't work this way.

Which solution did I use previously and why did I switch?

I have worked with AWS and Azure clouds. IBM Cloud is the cheapest of these three, and I found it to be more flexible in terms of third-party integration.

How was the initial setup?

The initial setup is straightforward and not very complex. The fact that you can make your own infrastructure is the best part.

What about the implementation team?

Being a network architect, I set up all of these things on my own. There are different vendors who can support you, based on your requirements.

What's my experience with pricing, setup cost, and licensing?

The price of IBM Cloud is very cheap compared to competitors AWS and Azure.

The licensing fees are billed on a monthly basis and some costs vary between cities. For example, data centers in smaller cities will cost less. The savings in operating costs of a remote data center are passed on to the customer.

Premium support is available for an additional cost.

What other advice do I have?

The suitability of this solution depends on your organizational requirements and how you want to function, as well as the policies. One example is that a lot of financial institutions do not want to migrate to the cloud for security reasons. Some organizations prefer one provider over another, such as AWS. There is no hard and fast rule that says you have to use only the IBM Cloud. The option is up to the customer.

Overall, I would stay that IBM Cloud is stable, straightforward, and is a good service. I recommend it. My main complaint is about support, which is tied to pricing.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KK
Lead Consultant at a political organization with 51-200 employees
Consultant
Top 20Leaderboard
Performance, resiliency, and availability are second to none

Pros and Cons

  • "The availability is second to none. Customer support is very good."
  • "The deployment can be a bit of a pain. There are a lot of packages and a lot of options and it can require complex configuration to get it right."

What is our primary use case?

My clients' use cases are for their private data where there's concern about the data being exposed. If it is on the public cloud whether it's performance issues or issues around disaster recovery or resilience, we tend to have the data help on-prem or on the cloud and then processing done on the public cloud. 

What is most valuable?

The availability is second to none. Customer support is very good. 

In terms of performance, resiliency, and availability, it is second to none. 

What needs improvement?

The deployment can be a bit of a pain. There are a lot of packages and a lot of options and it can require complex configuration to get it right.

For how long have I used the solution?

I have been using IBM Cloud for six years. 

What do I think about the stability of the solution?

It does what it says it will do. It's price competitive. The deployment is a little complex but any client that I have used it with has never had a complaint about resiliency, stability or scalability. 

We haven't had any bugs or gliches. But if you make a mistake in the setup, you will end up paying for it. 

What do I think about the scalability of the solution?

It's easy to scale. 

How was the initial setup?

The time it takes to deploy will depend on how complex the situation is. The smaller configurations can take around a day or two.

The integration is always the complex piece. 

The deployment packages should be made easier. The configuration should be easier. When you start looking at patterns in architecture, the patterns are very similar. Every client likes to feel that they're unique. If there was an easier way of deploying according to a particular architecture pattern that would be great so that you didn't have to go and configure everything from scratch every time. 

What other advice do I have?

I would rate IBM Cloud a nine out of ten. The only deficiency is the deployment. 

IBM is very focused on hybrid cloud as its main strength. It is useful with other IBM products. If you want something that's out of the box and simple that you don't need to do anything complex with, IBM Cloud is too big for you. If you're looking to do any mix with anything on-prem and if all you want to do is a simple cloud deployment, it's probably too big for you. It'll be easier to do in Azure. If you want better scalability and 100% availability then go with IBM Cloud. 

In the next release, I would like to have better deployment packages. Rather than having to do the stuff from scratch, IBM has products where you fill in an online spreadsheet, you hit a button and it configures it for you. A deployment like that would put IBM Cloud ahead. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Find out what your peers are saying about IBM, Amazon, Microsoft and others in PaaS Clouds. Updated: September 2021.
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Mahmoud Al-Hattab
Senior Architect at a tech services company with 501-1,000 employees
Real User
Top 20Leaderboard
Supports both Dynamic and Static Content for our Cloud Applications

Pros and Cons

  • "The price of IBM Cloud is most valuable for us. The service is personable and gives us a good rapport. I can't say it's the best, but it was enough for our needs."
  • "Maybe performance enhancers and reports could be better improved. If they do so, it would be better. Of all the drawbacks I saw, this would be the biggest enhancement."

What is our primary use case?

Our primary use for IBM Cloud is checking our products, our deployment environment, and testing their dynamic/static states.

How has it helped my organization?

IBM Cloud supports both dynamic and static content for our applications.

What is most valuable?

The price of IBM Cloud is most valuable for us. The service is personable and gives us a good rapport. I can't say it's the best, but it was enough for our needs.

We went with this solution because we were concerned about our code and application security. We would not jeopardize platform security, so we went with the IBM Cloud product line.

What needs improvement?

I need a watch to describe the number of required improvements for the IBM Cloud service. We use the tools. It takes almost a day to configure each one of the work products.

Maybe performance enhancers and reports could be better improved. If they do so, it would be better. Of all the drawbacks I saw, this would be the biggest enhancement.

For how long have I used the solution?

We have been using IBM Cloud a bit less than a year, maybe eight to ten months so far.

What do I think about the stability of the solution?

The IBM Cloud service is good and stable.

What do I think about the scalability of the solution?

For the maintenance of IBM Cloud, we currently employ no one because we are still at the deployment stage. We have some servers for our products. When we deploy our products, we haven't started to integrate between the cloud and our servers. We just deployed the code on our servers. 

Currently, while deploying or running the tool in the cloud, the scan takes almost no time to complete. Other things we use are just reading the reports that are being generated from the tool.

I don't think we are planning to increase our usage of IBM Cloud currently. 

How are customer service and technical support?

So far, according to my knowledge, we didn't contact technical support. We didn't order any testing from them, so I can't say much about IBM Cloud tech support.

How was the initial setup?

The initial setup was somewhat complicated. We did the setup considering that we needed to have a tool to migrate to the cloud. 

We used IBM tools for some of the communications. It was not straightforward. The deployment took a couple of days.

What about the implementation team?

We did our setup and installation right here. The workmen, students, and IT teams worked together to deploy them. We at least trained them first on how to make a run cycle and how to run the scans for the product.

What other advice do I have?

On a scale from one to ten, I would rate IBM Cloud with an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Syed Mohammed Hady
Director at Alveron Communications Pte LTD
Real User
Top 10Leaderboard
This dedicated server allowed me to reliably and securely provide data access to my clients

Pros and Cons

  • "This is a predictable and dependable service."
  • "They could improve on customizing reporting capabilities."

What is our primary use case?

My primary use for IBM Cloud is to have it act as a dedicated server for my database. Other use cases include using it for telco, telecom services. I needed a dedicated server for the database. Many apps in the market actually use my database for their services, so that is why I need a dedicated, reliable server.  

What is most valuable?

The features that I have found most useful with this product are their reliability and their support.  

What needs improvement?

An improvement that I would like to see is better configuration capability. So far, our service is only large enough to demand one server. Their service and their website is okay in servicing our needs. We find it reliable and user-friendly. However, features wise, they could enhance their support interface and the report detail. I would like to know how much bandwidth I am actually using and maybe get better, more frequent report details. Doing small things like that can make the service better.  

For how long have I used the solution?

We have been using this IBM product for four or five years.  

What do I think about the stability of the solution?

It is very stable, of course.  

What do I think about the scalability of the solution?

I am not using the scalable option and I have not tried it. My AWS service is scalable because I use it for specific things and sometimes the traffic is high. If the traffic is high, they automatically scale the database size and then I pay some extra money for that. But I am not using AWS all the time because everything does not need to be scalable.  

From an internal standpoint the IBM solution is scalable. We have 15 users internally and we can scale that usage at any time.  

How are customer service and technical support?

I think that the technical support is good. Excellent really. Anytime I need something they are dependable and willing to help me out.  

What's my experience with pricing, setup cost, and licensing?

The licensing fees are straightforward and predictable.  

What other advice do I have?

The advice that I would have for people considering this service would be that they should try it. If they are something like a small enterprise, they can use this IBM solution. It is very clear and easy to understand the interfaces, services, and easy to understand the pricing. They can be sure how it will work and how it will fit into their budget before they use it.  

On a scale from one to ten where one is the worst and ten is the best, I would rate it as a 10. It does exactly what I expect it to, it is a good service, and there are no surprises.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
DC
Consultant at a educational organization with 11-50 employees
Real User
Top 5Leaderboard
Stable, scales quite well, and offers great technical support

Pros and Cons

  • "I've found the stability to be excellent. The performance is good."
  • "The product should offer more computing, similar to Amazon."

What is our primary use case?

On the IBM Cloud, I mainly use their servers and their load balancer.

What is most valuable?

The availability is very good.

I've found the stability to be excellent. The performance is good.

The product can scale quite well. 

Technical support is very, very good. They are helpful and responsive.

What needs improvement?

If they continue to add more additions, I'll be very happy with it. 

The product should offer more computing, similar to Amazon. 

For how long have I used the solution?

I've been using the solution for about a year now. It hasn't been that long. 

What do I think about the stability of the solution?

The stability is excellent. It's 200% stable. There are no bugs or glitches. It doesn't crash or freeze. It's extremely reliable and the performance is great.

What do I think about the scalability of the solution?

This solution scales very well. If you need to expand it, it's not a problem at all.

Currently, I'm the only one who's personally using it, to provide solutions to my clients.

How are customer service and technical support?

Technical support has always been excellent. They are helpful and responsive. 've been very satisfied with their level of service. 

Which solution did I use previously and why did I switch?

I previously used AWS. However, I have little experience with the product. However, I still occasionally use it. 

How was the initial setup?

The solution is purely cloud-based, and, therefore, you don't need to worry about doing any manual or on-site installation process.

What's my experience with pricing, setup cost, and licensing?

If you are an enterprise, or even just one person handling the solution for multiple clients, you will need to get a license. 

That said, you don't have to pay for licenses if you're an individual developer, but if you're handling a little more load, then you need to pay for licenses.

What other advice do I have?

I'm an IBM customer and end-user. I use this product for my clients. 

I'd rate this product at a ten out of ten. I've been extremely satisfied with its capabilities so far. 

I would recommend it to all developers.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CS
Arquiteto de Soluções at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
Good support and cost-effective, but the virtual network is very poor in Brazil and they need more options for databases

Pros and Cons

  • "For non-complex applications, the IBM Cloud works fine and the price is much lower than the competitors."
  • "They do not have a very good virtual network implemented, and the VPC is the most important feature that needs to be improved."

What is our primary use case?

We are a solution provider and we have moved a few of our customers with simple infrastructures to the IBM Cloud.

What is most valuable?

For non-complex applications, the IBM Cloud works fine and the price is much lower than the competitors.

What needs improvement?

In Brazil, they only have one site, which is a big problem.

They do not have a very good virtual network implemented, and the VPC is the most important feature that needs to be improved.

They need to have more options for databases.

The load-balancer and out-scaling need to be improved.

What do I think about the stability of the solution?

The IBM Cloud is less stable than AWS, Google, and Oracle.

How are customer service and technical support?

The local support in Brazil is good. We have a partnership with IBM and the support that we get from them is very good.

Which solution did I use previously and why did I switch?

I have experience with AWS, Microsoft Azure, Google, and Oracle, and I think that IBM is the provider with the fewest number of services available. They have a long path ahead of them, in terms of services that need to be implemented on their cloud.

What about the implementation team?

We had a consulting service from IBM and from the distributors, Ingram Micro, to assist with deployment.

What's my experience with pricing, setup cost, and licensing?

The IBM Cloud is priced well, and much lower than offerings by the competitors.

The commercial model is different from the other providers. In order to be competitive, you have to commit to a contract for at least one year, but you pay a fixed monthly fee. This is one of the advantages because, with the competitors, the amount you pay varies every month.

What other advice do I have?

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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KT
President at a consultancy with 51-200 employees
Real User
Top 5Leaderboard
Easy setup but could be more secure

What is our primary use case?

We used it for an insurance company and a banking client.

What is most valuable?

There is no installation for this product because it is a cloud product.

What needs improvement?

It could be more secure.

For how long have I used the solution?

I have been using this solution for two months.

What do I think about the stability of the solution?

I don't have a tangible experience of this solution, so I can't say anything about its stability.

What do I think about the scalability of the solution?

We have about 100 users of this solution.

How are customer service and technical support?

I have contacted them mainly about deployment.

What other advice do I have?

I have stopped using it currently, but in the future, we will need to use it…

What is our primary use case?

We used it for an insurance company and a banking client.

What is most valuable?

There is no installation for this product because it is a cloud product.

What needs improvement?

It could be more secure.

For how long have I used the solution?

I have been using this solution for two months.

What do I think about the stability of the solution?

I don't have a tangible experience of this solution, so I can't say anything about its stability.

What do I think about the scalability of the solution?

We have about 100 users of this solution.

How are customer service and technical support?

I have contacted them mainly about deployment.

What other advice do I have?

I have stopped using it currently, but in the future, we will need to use it again. I don't have much experience with this solution, but I would recommend it to others. 

I would rate IBM Public Cloud a five out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
FM
Corporate IT Applications Manager at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Easy to deploy, but the support and pricing need improvement

What is our primary use case?

We deploy all of our developments and production environments for deploying microservices and APIs on the IBM Public Cloud.

What needs improvement?

The initial setup and the pricing are areas that need improvement. I would like to see more support from the IBM specialists.

How are customer service and technical support?

Support needs some improvement. Basically, you are doing it all on your own, and it's not easy. If you want access specialists, it's always about money. You are already paying, so it shouldn't be about money. They need to speed up and start working.

How was the initial setup?

The initial setup needs improvement. It is easy to deploy what you need for the initial setup. The initial setup takes time.

What's my experience with

What is our primary use case?

We deploy all of our developments and production environments for deploying microservices and APIs on the IBM Public Cloud.

What needs improvement?

The initial setup and the pricing are areas that need improvement.

I would like to see more support from the IBM specialists.

How are customer service and technical support?

Support needs some improvement. Basically, you are doing it all on your own, and it's not easy.

If you want access specialists, it's always about money. You are already paying, so it shouldn't be about money. They need to speed up and start working.

How was the initial setup?

The initial setup needs improvement.

It is easy to deploy what you need for the initial setup. The initial setup takes time.

What's my experience with pricing, setup cost, and licensing?

Pricing is not as fair as Amazon or Azure. It needs improvement.

What other advice do I have?

I would rate IBM Public Cloud a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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