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IBM Rational Quality Manager OverviewUNIXBusinessApplication

IBM Rational Quality Manager is #9 ranked solution in top Load Testing Tools and #14 ranked solution in top Quality Management Tools. IT Central Station users give IBM Rational Quality Manager an average rating of 8 out of 10. IBM Rational Quality Manager is most commonly compared to Micro Focus ALM Quality Center:IBM Rational Quality Manager vs Micro Focus ALM Quality Center. The top industry researching this solution are professionals from a computer software company, accounting for 31% of all views.
What is IBM Rational Quality Manager?
IBM Rational Quality Manager is a collaborative hub for business-driven software and systems quality across virtually any platform and type of testing. This software helps teams share information seamlessly, use automation to accelerate project schedules and report on metrics for informed release decisions. Rational Quality Manager helps quality assurance teams collaborate by sharing project information and status updates seamlessly so team members can synchronize teamwork throughout the lifecycle. It helps them automate by reducing labor-intensive activities to accelerate project schedules. In addition, it helps them govern by understanding and reporting on project metrics enabling accurate, reliable and timely release decisions.

IBM Rational Quality Manager was previously known as Rational Quality Manager.

Buyer's Guide

Download the Test Management Tools Buyer's Guide including reviews and more. Updated: November 2021

IBM Rational Quality Manager Customers
Ehrhardt, Cisco Systems, Anadolu Hayat Emeklilik, CareCore National, ItaÒ BBA, Barr
IBM Rational Quality Manager Video

IBM Rational Quality Manager Reviews

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DP
Development manager at a tech company with 1,001-5,000 employees
Real User
Has good integration with the other professional tools but usability needs improvement

Pros and Cons

  • "Integration with the other professional tools is a very strong advantage, so that we can have a traceability between the requirements and defects in Rational Team Concert. That's the most important aspect."
  • "I think it's fine from a performance perspective but usability is something that needs improvement."

What is our primary use case?

We use it to manage the testing. We have both manual and automated testing and we have many teams in DHL IT services that are designing some solutions. It's part of the whole life cycle. So they implement that and then test it. We adopt more and more Agile or DevOps practices, like Scrum or Kanban, and as a part of that, the work which is implemented is tested.

Historically we did a lot more manual tasks but more and more we are automating the tests and using the automation. We trigger some test automation tools from Rational Quality Manager. For example, we use Selenium or Micro Focus Quick Test Professional, or QTP. These aren't typical but we also trigger integration tests. For example, the Rational Integration Tester is triggered by RQM as well.

What is most valuable?

Integration with the other professional tools is a very strong advantage so that we can have a traceability between the requirements and defects in Rational Team Concert. That's the most important aspect.

What needs improvement?

I think it's fine from a performance perspective but usability is something that needs improvement. It might be because of the complexity. They introduce some entities before people learn how these entities link to each other. It's not intuitive. Tools like JIRA qTest are much more intuitive, for example. Quality Center is simple as well.

For how long have I used the solution?

I have been using IBM Rational Quality Manager for five years. 

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's scalable. We didn't have any scalability issues.

How are customer service and technical support?

We have contacted their support many times. The IBM support was good. It's not perfect, sometimes it's not so fast.

How was the initial setup?

I would say the initial setup is not easy but it's not super complex. We have Enterprise Deployment Topology so we have mounted servers and it's not so simple to set up the whole infrastructure. Upgrading is quite complex. Compared to JIRA, it's more complex to set up. We had to use IBM to help us.

What other advice do I have?

Consider the introduction of the tool in terms of the proper education of the teams who will adapt it. I think any introduction of such a tool requires proper training. It's not so intuitive that people can trust it. If you just give it to people directly, without any training, then they can get it wrong. Make sure to invest in training

Smooth integration with JIRA, but I think this is not realistic.

The IBM suite is kind of independent and it's getting more niche because it's not such a big community of users.

I would rate it a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Hesham Fouad
Project Manager and test manager at Venturous Solutions
Real User
Top 20
Fast and reliable with good customization capabilities

Pros and Cons

  • "It's very reliable as a solution."
  • "Currently, the user interface needs to be more user-friendly."

What is most valuable?

The product is very fast.

It's very reliable as a solution.

The solution is well structured and you can customize it within your business workflows.

It's very fast coming from a banking interface tool, as far as the testing environment and the test tool are concerned.

What needs improvement?

Currently, the user interface needs to be more user-friendly.  

In one of IBM's main competitors, Quality Center, the options are much more straightforward than what is offered in IBM. IBM's platform is too complicated and should be simple like Quality Center's. 

The integration and enhancement features need to be across all the testing tools and there needs to be integration between them.

The solution should simplify the import or export as well as support multiple extensions.

Overall, the solution is not user-friendly, and you need a very technical person on it in order to run it properly.

For how long have I used the solution?

I've been working with this tool for a number of years, and with IBM solutions in general for about eight or so years so far.

What do I think about the stability of the solution?

The solution is very reliable and stable.

What do I think about the scalability of the solution?

I believe the solution is scalable. 

How are customer service and technical support?

We've been in touch with technical support. They are pretty good. However, I don't hear from the clients about how they feel about the solution's technical support in any way. We've found them to be good, at least for us, from our interactions with them in the past. 

What's my experience with pricing, setup cost, and licensing?

Clients often ask about monthly licensing fees, however, I'm not sure about how IBM actually charges. For example, I'm unsure as to if it's a yearly or a monthly fee. It's unclear from my end how the solution actually contracts out its licenses. 

Which other solutions did I evaluate?

We've compared the solution to other tools such as HP's Quality Center. 

What other advice do I have?

The main competitor of IBM's test management tool is Quality Center. I feel they may have a more user-friendly interface.

However, IBM offers a very good management tool and it's integrated well with the different tracking and design testing solutions. 

I'd rate the solution eight out of ten.

From a reliability and scalability perspective, it's a good tool. It's well-structured. If they did some upgrades to the interface, it would be just about perfect and I'd rate it closer to nine or nine and a half.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AB
Senior Analyst at a tech services company with 501-1,000 employees
Real User
Easy to set up, scales well, and the technical support is good

Pros and Cons

  • "The most valuable feature is the RFT because it allows us to automate manual test cases."
  • "Adding support for uploading a collection of test cases would be a helpful addition."

What is our primary use case?

We are a consultancy and we use this solution to create a testing plan, that includes test cases, for our clients. It is part of a larger suite of tools that includes Rational Functional Tester, which helps to automate the process.

What is most valuable?

The most valuable feature is the RFT because it allows us to automate manual test cases. We can do mainframe automation as well as web-based automation.

What needs improvement?

Adding support for uploading a collection of test cases would be a helpful addition. As it is now, we cannot upload a set of test cases, and instead, have to create it manually. Being able to upload hundreds of test cases would save us time, but it needs to be fast. For example, if 10 users are writing 100 tests case in a day, then uploading them should not take more than a minute.

For how long have I used the solution?

I have been working with IBM Rational Quality Manager for the past four years.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

In our organization, we have 4,000 users and we don't have any issues. If we add more users then IBM will not have any problem scaling.

How are customer service and technical support?

The technical support from IBM is very good.

In the past four years, I have not personally needed to contact them.

Which solution did I use previously and why did I switch?

I did not work with another similar solution prior to this one.

How was the initial setup?

The initial setup is very easy for our team. It will take us half an hour.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.