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IceWarp OverviewUNIXBusinessApplication

IceWarp is #5 ranked solution in top Email Applications. IT Central Station users give IceWarp an average rating of 8 out of 10. IceWarp is most commonly compared to Microsoft Exchange:IceWarp vs Microsoft Exchange. The top industry researching this solution are professionals from a comms service provider, accounting for 40% of all views.
What is IceWarp?
IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video calls, mobile sync and more.
Buyer's Guide

Download the Email Applications Buyer's Guide including reviews and more. Updated: November 2021

IceWarp Customers
Marriott, Toyota, Sony, Wendy's, Canon
IceWarp Video

Pricing Advice

What users are saying about IceWarp pricing:
  • "The license is based on the number of users."
  • "Our licensing is on a yearly basis. There were no additional costs."
  • "It is definitely one of the lowest price solutions."

IceWarp Reviews

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PM
Technical Support Executive at a tech company with 51-200 employees
Real User
Top 5Leaderboard
Feature-rich, stable, easy to use, easy to set up with Outlook Sync, and good collaboration

Pros and Cons

  • "IceWarp has multiple applications that are easy to use for many people."
  • "I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."

What is our primary use case?

We are service providers. We provide services to the customers. Currently, we are on the private cloud but many of our customers use both Private and Public Clouds.

At this time, I am supporting the engineer with the IceWarp Mail Solution.

We use IceWarp for emailing solutions, and to collaborate with other collaboration hubs and email solutions.

What is most valuable?

They have many features. One is conferencing collaboration and there are many more. IceWarp has multiple applications that are easy to use for many people.

Also, they have Outlook Sync, which is most important for email synchronization.

What needs improvement?

It is underdeveloped with so many features that are available. There are no requirements for new features at this time.

I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications.

For how long have I used the solution?

I have been using IceWarp for two years.

We are using the latest version.

What do I think about the stability of the solution?

This solution is stable we have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. We have more than 50 customers who are using this solution.

How are customer service and technical support?

We have a service tech. Once we have any kind of request on our IT or on the cloud, we can check the customer availability and get the issue resolved with IceWarp.

Which solution did I use previously and why did I switch?

We are also using Cisco Mail Security.

How was the initial setup?

The initial setup is straightforward. It is easy and we can customize the settings.

It took a maximum of one day to complete the installation.

What about the implementation team?

There is one IceWarp technical team in Mumbai. We are resellers and partners with IceWarp. The team consists of myself and my head, which is leading for support.

What's my experience with pricing, setup cost, and licensing?

The license is based on the number of users.

With all of the features that are available for the users included with the license, it is reasonably priced.

What other advice do I have?

I would recommend this solution to others who are interested in it.

It's a good solution and I would rate IceWarp a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PM
Technical Support Executive at a tech company with 51-200 employees
Real User
Top 5Leaderboard
A stable and scalable email, messaging and collaboration service

Pros and Cons

  • "It has great communication capabilities for team chatting and web conferences."
  • "Our customers sometimes have problems receiving mail."

What is our primary use case?

We use IceWarp for email-related purposes. Currently, we have 3,000 plus customers who use this solution.

What is most valuable?

It has great communication capabilities for team chatting and web conferences. 

What needs improvement?

Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side? 

For how long have I used the solution?

I have been using IceWarp for almost two years.

What do I think about the stability of the solution?

IceWarp is a stable solution.

What do I think about the scalability of the solution?

We are currently working on expanding our IceWarp usage. 

How are customer service and technical support?

If my customers have an issue, they come to me first. If I'm not available, then they have to contact IceWarp. If I need IceWarp's help, then I can coordinate with the customers and IceWarp's team.

How was the initial setup?

As I have two years of experience with this solution, the initial setup is very easy for me.

Deployment time depends on customer availability. Maximum, it takes two to three days — from start to finish.

If it's a new customer, then it totally depends — at max, it takes one week to switch from the old mail solution to the new mail solution, everything included.

What's my experience with pricing, setup cost, and licensing?

Our licensing is on a yearly basis. There were no additional costs. If a customer requires additional features, which are not including in the plan, then we simply charge additionally.

What other advice do I have?

I would definitely recommend this solution. Overall, on a scale from one to ten, I would give this soluting a rating of nine.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Find out what your peers are saying about IceWarp, Microsoft, Zimbra and others in Email Applications. Updated: November 2021.
553,954 professionals have used our research since 2012.
JP
Technical Developer at a media company with 51-200 employees
Real User
Top 5
It is fairly stable and has a low price, but it requires better Exchange compatibility mode for heavy Outlook users and technical support

Pros and Cons

  • "Its price is the most valuable. It is definitely one of the lowest price solutions."
  • "The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."

What is our primary use case?

We use it for in-house email.

What is most valuable?

Its price is the most valuable. It is definitely one of the lowest price solutions.

What needs improvement?

The Exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating.

Icewarp requires additional licenses to enable ActiveSync for accounts, but even with that (as of 12.2) the server has issues with syncing emails from the tests I ran.

For how long have I used the solution?

I have been using this solution for about seven years.

What do I think about the stability of the solution?

It has been a fairly stable platform.

What do I think about the scalability of the solution?

It is reasonably scalable.

How are customer service and technical support?

They only have online support. They should provide a phone service or at least some option for escalating.

Which solution did I use previously and why did I switch?

I have used Zimbra and Kerio at my previous companies.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It is definitely one of the lowest price solutions.

What other advice do I have?

It is probably a better solution if you are not heavily relying on Outlook.

I would rate IceWarp a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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