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Informatica MDM OverviewUNIXBusinessApplication

Informatica MDM is #1 ranked solution in top Customer Data Integration tools and top Master Data Management (MDM) Software tools. IT Central Station users give Informatica MDM an average rating of 8 out of 10. Informatica MDM is most commonly compared to Microsoft MDS:Informatica MDM vs Microsoft MDS. Informatica MDM is popular among the large enterprise segment, accounting for 84% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 34% of all views.
What is Informatica MDM?

Informatica MDM solution delivers the market-leading foundation on which to build that trusted 360-degree view. Companies around the globe rely on Informatica MDM to give business users easy access to the data that drives their strategic decisions about cutting costs, increasing revenues, improving operations, reducing risk, and capitalizing on opportunities. As the industry’s only true end-to-end MDM solution, it incorporates data integration, data quality, data governance, business process management, and master data management on a single vendor-agnostic platform to ensure faster time-to-value.

Informatica MDM is also known as Siperian, Customer 360.

Informatica MDM Buyer's Guide

Download the Informatica MDM Buyer's Guide including reviews and more. Updated: November 2021

Informatica MDM Customers

UPMC, Citrix

Informatica MDM Video

Pricing Advice

What users are saying about Informatica MDM pricing:
  • "It is expensive. That's probably the biggest drawback. The business has heartache paying the license, but that's mainly because they don't realize what value it brings. The key thing about the MDM solution is that it is in the backend, and no one sees what it is actually doing. You don't know it is a problem until it is not there."
  • "Informatica MDM's pricetag should come down. They have to cut some costs."
  • "It's pretty high for us. It's more on the higher side, like low to middle high."

Informatica MDM Reviews

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RN
Enterprise Architect at a manufacturing company with 10,001+ employees
Real User
Top 20Leaderboard
Helps in visualizing what we're trying to accomplish and has excellent stability and support

Pros and Cons

  • "In the latest version, I like the outlay of the business roles creation. I like seeing that visualization as you're building it, as opposed to going through metatables or XML mappings. We liked that piece, and it makes it more intuitive for the business."
  • "The biggest pain point for us is the documentation. Typically, you have to go through knowledge forums and knowledge groups to find out about the syntax issues for interfacing with new products. Typically, you've got to deal with someone who has been through the pain before. Their documents are not really up to date with current innovations happening in the industry. As big as they are, you can't really expect it, but that's our pain point."

What is our primary use case?

It is generally used for the data integration between multiple ERPs. We have ERPs, and then we have third-party exchanges that sell products. The third parties are partnered up with some of the customers, so they create deeds, and we pull in orders and quote requests.

We're trying to get to the latest version. We're two revisions behind right now. It is a local install. 

It is on-prem, and we're trying to get to all-cloud. We do use the cloud for configuration, but we deploy it to the agents locally. We're using the cloud instance of Informatica to deploy to, and we're currently on Azure.

What is most valuable?

In the latest version, I like the outlay of the business roles creation. I like seeing that visualization as you're building it, as opposed to going through metatables or XML mappings. We liked that piece, and it makes it more intuitive for the business. 

Its GUI interface definitely helps visualize what we're trying to accomplish. There is always a disconnect between IT and the business, and it helps in creating the feeds that follow the business process flows with some of the types involved with the business.

It is so broad in what it can do. Their services have expanded beyond what they originally built it out to be. The best thing I like about it is that each time they add a new service to the platform, it easily integrates with the core, which is really nice.

What needs improvement?

The biggest pain point for us is the documentation. Typically, you have to go through knowledge forums and knowledge groups to find out about the syntax issues for interfacing with new products. Typically, you've got to deal with someone who has been through the pain before. Their documents are not really up to date with current innovations happening in the industry. As big as they are, you can't really expect it, but that's our pain point.

For how long have I used the solution?

We've been using this solution for about four years.

What do I think about the stability of the solution?

We love it. It is very stable. It is probably the best thing we've seen in a while.

What do I think about the scalability of the solution?

It can out scale our ERP. So, scalability is not an issue for us. However, it can overload our system, but that is not related to the scalability of MDM. It is related to the scalability of the system it feeds.

We have five business roles that are using it, and there are two admins who are supporting it. Basically, it is supporting an environment of about 5 billion in revenue. That's a lot for that amount of revenue. It is a lot of people.

We're trying to extend or expand more modules. We have MDM, and we're going into Supplier 360 and Product 360. We found that it is the most robust platform to integrate with our e-commerce platform. Basically, we have four different e-commerce realms, and we're going to consolidate them. So, Informatica helps with the supplier stuff coming in, harmonizing the data, propagating it out to the sites. In the future, the four sites are going to be combined and consolidated into one site, and then we'll be dealing with four different ERPs, and Informatica will be very key in that as well.

How are customer service and technical support?

Their technical support is excellent. Whenever we had issues, they were pretty quick to respond. There was never an issue in finding them. The longest we had to wait for getting a resolution was a couple of hours.

Which solution did I use previously and why did I switch?

I walked into this, so I don't know what they had before.

How was the initial setup?

I wasn't involved with its setup.

What's my experience with pricing, setup cost, and licensing?

It is expensive. That's probably the biggest drawback. The business has heartache paying the license, but that's mainly because they don't realize what value it brings. The key thing about the MDM solution is that it is in the backend, and no one sees what it is actually doing. You don't know it is a problem until it is not there.

What other advice do I have?

I would advise making sure that you have a very well-defined design before you decide you need an MDM. In our case, after MDM was in place and we turned it on, we realized that there are other processes that we needed to refactor for the purpose of MDM, which extended the rollout. This was not an MDM issue. It was a process issue in the business. That's why you need to make sure that the design is well defined. It helps to have their partners involved as well. We're dealing with Informatica consulting today to help design a Supplier 360 portal. 

It is hard to find people who are well versed in Informatica. It is hard to pluck one out of the place. You've got to go and poach for them. They're not out there open and looking for jobs.

I would rate Informatica MDM an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AnilKumar21
MDM Specialist at Rabobank
Real User
Top 20Leaderboard
Good use cases and end-to-end features but needs more setup documentation

Pros and Cons

  • "We've used the solution for quite some time, so in our organization, the product is pretty mature."
  • "The integration could be a bit better. The process is something new."

What is our primary use case?

We primarily use the solution for tasks such as masking. It's used to mask the customer data.

What is most valuable?

We are using end-to-end features of Informatica. Everything comes under the product. We really like that the solution is part of a bigger use case that can all be under one umbrella system.

There are new features that are being built to help more closely link all of the solutions we use, and we like that they are always thinking about how each product interplays with the other.

We've used the solution for quite some time, so in our organization, the product is pretty mature.

There are lots of use cases surrounding the use of the product.

What needs improvement?

The integration could be a bit better. The process is something new. 

They need to include more documentation and support around the build.

It's my understanding that they are currently fixing quite a bit and building in updated capabilities in the upcoming version. We'll have to see what that looks like.

The general design of the resolution could simply be tweaked a bit.

For how long have I used the solution?

I've been working with the solution for five or six years at this point. It's been quite a while.

What do I think about the stability of the solution?

We've worked on both the Windows and Linux platforms and have not had any issues with stability. It's been very good in both cases, and we have not faced any errors. There are no bugs and glitches. It doesn't crash.

What do I think about the scalability of the solution?

We have 100 user licenses and we are using them in real-time. We work with an Indian bank that often requires more users. We can implement MDM to accommodate their needs at any given time.

How are customer service and technical support?

I've worked with support from Oracle and a few other vendors, so I can compare it to those experiences. When I compare with other vendors, Informatica support is better, feedback-wise. Their documentation is great. They are very responsive to their customer base and very quick to respond to inquiries. We're very satisfied with their level of service.

Which solution did I use previously and why did I switch?

I don't really have experience with other solutions. I only really know MDM.

How was the initial setup?

The initial set up's complexity or simplicity depends on the requirements of the organization. Some have simpler implementation cases. Others are more complex. I would say for the simple to medium cases, the installation and deployment is very straightforward. 

When it comes to bigger builds, we need to be a bit careful in order to configure a few more settings to make it work properly. In general, the solution has simple to medium level complexity during the set up process.

The time for development usually takes a few days. It does depend on who is setting everything up. If you are well informed on the solution, the deployment process itself may only be a few hours. For a downtime point of view, you don't have too much time between products. Depending on when you do it, you can have 0% downtime as well, however, it would need to be strategically planned.

What's my experience with pricing, setup cost, and licensing?

The solution has a couple of pricing models. You can go via can go a number of records, number of CPU, and various other items. I don't know what current model we follow. 

My experience on pricing is maybe four to five years old. I don't know what the current model is based on in our organization.

What other advice do I have?

Although we're on version 10.3, we're working to move over to 10.4 soon. We're about to upgrade.

If you look at the Gartner quadrant, MDM is the top product. There are a few platforms available, however, I don't have good experience with other products in order to compare and to recommend. From my personal point of view, definitely I would recommend MDM.

I'd rate the solution seven out of ten. We're still testing a few capabilities that the solution provides, however, we aren't using them yet. We do plan to implement them in the future. Since we aren't extensively using the core features, I'm not giving them a higher score. We need to see how things progress.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Informatica MDM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
MW
Enterprise MDM Architect / Solution Arch at a energy/utilities company with 10,001+ employees
Real User
Top 5Leaderboard
The best MDM solution in the market with good data cleansing capabilities and good stability

Pros and Cons

  • "Its data cleansing capabilities are very valuable. The match and merge and the audit trail functionalities are very good."
  • "Their support should be improved. We have had some trouble with their support from time to time. Its scalability should also be improved. I would also like to have a bit more modern and friendly UI for the end-users. There should definitely be a simplified way to configure and set it up."

What is our primary use case?

I have worked with two clients implementing Informatica MDM. One use case was for the regulatory master data in big pharma (using multidomain edition), on premise installation. The other installation was related to several data domains implemented using Informatica multi-domain MDM edition, but hosted by vendor.

How has it helped my organization?

Helped identifying and reducing data duplication. Helped in improving data quality.

What is most valuable?

Its data cleansing capabilities are very valuable. The match and merge and the audit trail functionalities are very useful. Review and approval workflows are widely used by the user community.

What needs improvement?

Informatica support should be improved, as resolution of some cases takes definitely too long. Scalability of the solution should also be improved.

I would also like to have a bit more modern and friendly UI for the end-users. There should definitely be a simplified way to configure the system and set it up for the end users.

For how long have I used the solution?

I have been working with Informatica MDM for three years - on premise and hosted version. I started with MDM 10.2, and then with version 10.3 upgrade to 10.4, which is the latest one.

What do I think about the stability of the solution?

Its stability is pretty good. We don't have any major concerns.

What do I think about the scalability of the solution?

It is scalable, but its scalability should be improved especially with the hosted version.

It is a strategic MDM solution in the company, so it is extensively used.

How are customer service and technical support?

We have had some trouble with their support from time to time. Resolution time could be improved.

Which solution did I use previously and why did I switch?

We have been replacing several very old solutions which reached end of extended support life and several old bespoke systems.

How was the initial setup?

It is a pretty complex product, so the initial setup is also complex. You require skilled resources to deploy this product. Its deployment can take several months.

What about the implementation team?

We use an experienced system integrator and seasoned external consultants.

What other advice do I have?

It is a pretty good and advanced tool, but at the same pretty complex to set up. To implement Informatica MDM, you should look for very skilled resources with past experience in deploying Informatica MDM, not competitive solutions. 

Informatica MDM is one of the best in the market in the master data management area. Make sure that you realize the potential of this solution and like with all other MDM projects - plan your roadmap carefully. Start small, enable most important capabilities and then work on enabling additional features.

Don't overengineer. Informatica MDM is very flexible in defining the underlying models, setting up workflows, enabling cleansing, etc. Hence a risk of misusing the product or make it too complex and downgrade its performance of usability. If you don't have really skilled resources who have worked with Informatica MDM, there is a good chance that the project will simply fail, or it will take you much longer than expected to deploy and benefit from this product.

I would rate Informatica MDM a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PK
Enterprise Architect at a mining and metals company with 1,001-5,000 employees
Real User
Leaderboard
Good at extending the data model but not for the complete handling of the data analytics

Pros and Cons

  • "It has flexibility in extending the data model."
  • "The data quality component is very good."
  • "The advertising makes promises about data analytics that it does not keep."
  • "Pre-sales technical support is much better than post-sales technical support."

What is our primary use case?

I am not quite sure that the product will be part of our use cases anymore. We started off with it because of the data lineage. In other words, we used it because we also used the older Informatica program and it had been serving a purpose for us as a data management tool. But now we are in the process of developing our own solution for at least part of that functionality.  

We currently plan to keep Informatica MDM, but not for the complete handling of the data analytics. We use MDM for data gathering in big data environments. We start with Informatica and do further analysis outside the product.  

What is most valuable?

I think the most valuable part of Informatica is the flexibility in extending the data model. I think that is the biggest benefit. The data quality component is also an important part of it.  

What needs improvement?

I have begun to lose track of what needs to be improved because we only use the product now for what it is best at and in those areas it does not need improvement.  

There are two main things and that make up the complete Informatica suite solution. One is the insight into the data lineage which was a huge promise made by the product, but one that it never delivered in practice. That was the big problem that we are trying to solve in another way. The second part of the solution, especially for MDM is its ability to use the data by integrating with other process engines.  

So the insight into the data or the data analysis part needs to be improved.  

For how long have I used the solution?

I have been using Informatica MDM (Master Data Management) for about two years now.  

What do I think about the stability of the solution?

Informatica has been stable. It does not have downtime during processing.  

What do I think about the scalability of the solution?

I would say that Informatica is scalable. Right now we have about 20 people using the product directly. The scalability would be in the volume and types of data it can scan and collect and it is good at performing these services.  

How are customer service and technical support?

With technical support, there is a big gap between sales, presales, and support for the end-users. Like with the data analysis the process starts good but in the end, there is no delivery. There are too many promises and too little delivery. So the support could be also improved after the sales, or I would say that the post-sale support should be improved to be in alignment with the pre-sale support.  

How was the initial setup?

Informatica is definitely not easy to install. In order to do the installation and to set up the whole program, I would say it is complex.  

What other advice do I have?

On a scale from one to ten (where one is the worst and ten is the best), if I were to rate Informatica MDM and I had a review site, I would mark it as a seven-and-a-half out of ten possible points. It has not delivered on all it has promised.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PR
Senior Architect at a computer software company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Can handle most use cases out of the box

Pros and Cons

  • "New tools are coming out that will enable you to achieve 90 percent of use cases with the out-of-the-box configuration, but I would like to keep Informatica tight here. Otherwise, you need a Java user edit course and other things to do multiple things that you cannot configure out of the box. They have to go through those use cases to do something if those can also be configured rather than coded."
  • "We promote our code changes from a lower to a higher environment, which is highly complex when working with a multi-domain MDM like Informatica. This is the biggest obstacle for Informatica MDM, and I think they should change it because that's very time consuming."

What is our primary use case?

We have it deployed on the cloud, but I don't think Informatica has been involved much with cloud-based solutions. They have multiple issues, especially related to LDAP and other configurations. Plus, their certified and supported versions are also not what every client has, so they're still evolving in terms of AWS. I don't think they have any support on Azure. They say that for the time being in the Azure setup, you can install MDM the way you would install it on-premise, but we don't have a built-in solution as they have for the on-prem database. That is my understanding for now.

What is most valuable?

With a Java user configuration, I will probably see 70 to 75 percent of the use cases met. I'm not talking about workflow integration. Instead of going to an active worksite, I'm managing everything from Informatica PowerCenter. I used to do those things, but now I'm just keeping my viewpoint specifically within MDM. I think with the configuration, you can achieve 75 percent of use cases. New tools are coming out that will enable you to achieve 90 percent of use cases with the out-of-the-box configuration, but I would like to keep Informatica tight here. Otherwise, you need a Java user edit course and other things to do multiple things that you cannot configure out of the box. They have to go through those use cases to do something if those can also be configured rather than coded.

What needs improvement?

We promote our code changes from a lower to a higher environment, which is highly complex when working with a multi-domain MDM like Informatica. This is the biggest obstacle for Informatica MDM, and I think they should change it because that's very time-consuming. You have to be very, very focused. Also, Informatica should develop a process where all the application servers are synced for people using multiple application servers. That's another significant drawback I've seen with Informatica MDM.

What's my experience with pricing, setup cost, and licensing?

Informatica MDM's pricetag should come down. They have to cut some costs.

What other advice do I have?

I rate Informatica MDM nine out of 10. It's one of the best tools in its class. It gets a high rating because of the improvements in the latest version. I was working on a very outdated edition that was seven to 10 years old. There were multiple issues, but they have made a lot of progress, especially in the newer version. For example, they moved away from DB to a different DB-sorted feature. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RB
MDM Technical Architect at a energy/utilities company with 1,001-5,000 employees
Real User
Leaderboard
A complete master data management solution with a useful fuzzy matching feature

Pros and Cons

  • "I like the number of options that are presented with Informatica, fuzzy matching, and your screen."
  • "They have too many diversified products. If you don't know Informatica, it's very confusing and feels very idiotic."

What is most valuable?

I like the number of options that are presented with Informatica, fuzzy matching, and your screen. I feel the screen or the configuration is pretty easy and pretty straightforward. To learn or to ramp up is also pretty straightforward.

What needs improvement?

They have too many diversified products. If you don't know Informatica, it's very confusing and feels very idiotic. If you want data quality, they have one tool. For management, they have another tool. If you say MBM, they have a tool, and they have another tool to get something up. From a split tools perspective, it's confusing for a new user and somebody who doesn't understand Informatica. 

They say they provide support, but it's not easy for somebody reading and didn't use Informatica before. The price could also be better.

For how long have I used the solution?

I've been using Informatica MDM for 12 years. 

What do I think about the stability of the solution?

It's pretty stable.

What do I think about the scalability of the solution?

Scalability depends on what you choose and how we will do it. If you don't know things, things get complicated.

How are customer service and technical support?

It starts pretty well, but it takes time. I would give technical support only a six or seven out of 10. I won't say it's like "wow" kind of stuff.

How was the initial setup?

I have been using it for a long time, so it's pretty straightforward for us. I don't know if it was complex earlier. What we're doing is technically complex, and there's always room for improvement. 

What about the implementation team?

We implemented it. You need two or three people to install it, then it's easy, and one person can maintain it.

What's my experience with pricing, setup cost, and licensing?

It's pretty high for us. It's more on the higher side, like low to middle high.

What other advice do I have?

I would tell new users that even though you feel it's pricey, there are a lot of options that come by default. They have to understand that they have to choose somebody who understands the product very well.

On a scale from one to ten, I would give Informatica MDM an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
HA
Senior Data Architect at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
Great data quality tools and any issues are easily identified

Pros and Cons

  • "MDM doesn't require a separate IDQ."
  • "The solution doesn't directly connect to any of the analytical tools."

What is our primary use case?

Primary use case is generally for product items and demonstration. 

What is most valuable?

I like that Informatica MDM doesn't require a separate IDQ. In the IBM InfoSphere, we need exclusive data quality to identify the issues in the source system. But if you use Informatica MDM, that's not the case. The MDM itself identifies the issues and we can use the data quality tools and the score card. It's good compared to other tools. Troubleshooting is very easy and I believe performance is better than any other tool. It solves any complex queries you can connect, any complex route, any complex mappings, you can do it all with Informatica MDM.

What needs improvement?

I'd like the ability to directly connect from MDM to any of the analytical tools. It's a feature that would be very helpful for analytical reporting. When you connect to the cloud, there are multi-cloud technologies that will have some problem and when you connect from on-prem to cloud, there are more data latency issues than with other tools. The product is more expensive than other similar solutions. 

For how long have I used the solution?

I have six years of experience with Informatica. 

What do I think about the stability of the solution?

It is a stable product compared to other MDM products. Other solutions like Oracle CLM and CDH are similar tools but they're not great when compared to Informatica MDM. Of course, it is very stable compared to any other MDM products.

What do I think about the scalability of the solution?

The solution is scalable but when you do the design, you have to know what the data load will be and the number of concurrent users. Based on that you have to design the infrastructure and measure capacity. 

How was the initial setup?

I've implemented this solution in three or four different projects.

What other advice do I have?

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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