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JD Edwards EnterpriseOne OverviewUNIXBusinessApplication

JD Edwards EnterpriseOne is #1 ranked solution in top Production Planning tools, #2 ranked solution in top Demand Management tools, #3 ranked solution in top Activity Based Costing Software, and #6 ranked solution in top ERP tools. IT Central Station users give JD Edwards EnterpriseOne an average rating of 8 out of 10. JD Edwards EnterpriseOne is most commonly compared to Oracle E-Business Suite:JD Edwards EnterpriseOne vs Oracle E-Business Suite. The top industry researching this solution are professionals from a computer software company, accounting for 36% of all views.
What is JD Edwards EnterpriseOne?
Oracle's JD Edwards EnterpriseOne is an integrated applications suite of comprehensive enterprise resource planning software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership. EnterpriseOne is the first ERP solution to run all applications on Apple iPad. JD Edwards EnterpriseOne also delivers mobile applications.
JD Edwards EnterpriseOne Buyer's Guide

Download the JD Edwards EnterpriseOne Buyer's Guide including reviews and more. Updated: November 2021

JD Edwards EnterpriseOne Customers
TechNova Imaging Systems (P) Ltd, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Grupo Corporativo Papelera SA de CV, Label Technology Inc., Uniwax S.A., Al Jaber Group, SOMAR Corporation, SICIM S.p.A.,
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Pricing Advice

What users are saying about JD Edwards EnterpriseOne pricing:
  • "The licensing is for mid-market businesses, where it is cheaper than Oracle Cloud, EBS, or SAP."
  • "It depends on the number of users and the modules that you want to buy. It is licensed on a perpetual license basis. You buy the license costs upfront, and then there is maintenance for support that you pay every year, which is typically about 20%."
  • "There is an annual license for this solution."
  • "The price of the solution is not cheap. However, it is priced average amongst competitors."

JD Edwards EnterpriseOne Reviews

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Maggie Van Wyk
Chief Financial and Operating Officer at Aicrem Square
Real User
Top 5Leaderboard
User-friendly, flexible and easy to customize, and offers good support for different industries

Pros and Cons

  • "The most valuable feature is the user experience, where you can create your own queries, it sends you alerts, and it's very flexible."
  • "I would like to see the HR features enhanced with respect to localization for South Africa and other countries."

What is our primary use case?

We are a consultancy and we use this solution to provide services for our customers.

Over time, I have used JD Edwards for a variety of use cases. One of the very recent ones was converting from strong discrete costing to actual costing in a manufacturing setting. Some other examples are capital asset management and AP automation.

What is most valuable?

The most valuable feature is the user experience, where you can create your own queries, it sends you alerts, and it's very flexible.

The interface is very user-friendly. As long as you apply logic, it is easy to do the technical stuff. It is structured well so you don't always have to depend on technical people to do things like create reports.

It has the latest features in terms of embedded mobility and orchestration.

The integration with other products is easy to do.

Customization is easy to do, as long as you stick to their rules. It can be customized in a cloud-based deployment, as well.

There are tools in place that allow users to update the system themselves, without any technical support.

Support for developers is easy because they have their own toolset. They have options for using SQL, RPG, and different languages, depending on the hardware that you're using.

What needs improvement?

I would like to see the HR features enhanced with respect to localization for South Africa and other countries. They have perhaps 12 localizations but I think that for countries like South Africa, where the payroll system is unique, they should start investing more heavily.

I would like to see more training documentation, or alternatively, training that you can do without having to go offsite. Unfortunately, when training with Oracle, it is quite expensive. Also, the instructors come from India and the dialect is very difficult for people from South Africa to understand. Consequently, a lot of people feel that it's a waste. It could have been very good but they didn't understand what the trainer was saying. This is a big thing that I would like to see more with. The documentation that they have is good, but it's very expensive so people would rather not buy it.

For how long have I used the solution?

I have been working with JD Edwards EnterpriseOne for about 20 years, since 2000. Prior to that, I had been using JD Edwards World since 1991.

What do I think about the stability of the solution?

EnterpriseOne is used on a daily basis and the actual solution is very stable, whether deployed on-premises in on the cloud. Stability will depend on who did the setup, as with any system. When you try to take short cuts then you end up short anyway.

What do I think about the scalability of the solution?

It is absolutely easy to scale this product. We have about ten users in the company.

Which solution did I use previously and why did I switch?

I have a little bit of experience with similar products from several vendors, including Microsoft Dynamics and SAP. I have found that the user experience is much nicer within JD Edwards, compared to anything else that I have seen. It is not rigid and allows you to change or customize things within the framework that is provided.

NetSuite is a little bit cheaper than JD Edwards, although they are catering more to smaller enterprises rather than medium-sized organizations. They compromise certain functionality or applications. A lot of the applications out there are good for startups, but the moment that you start diversifying, you have to start looking either at add-ons or re-implementing different ERPs. The trend lately is not to just replace everything. Rather, have additional or complementary products that suit your needs

With JD Edwards, it is a fully integrated system so you can run just certain modules, but it's optimized if you use the full ERP system. For example, if you need procurement, work orders, and financials, then there is a benefit to moving everything into one system.

How was the initial setup?

Provided you understand the framework, it is quite easy to install and set up. After this, it is easy to maintain and manage. The length of time required for deployment depends on whether you have a proper blueprint because all of the processes are embedded. With all of the blueprints available, for a new installation, it can take between six and nine months.

The deployment will also depend on the state of your data. It may already be clean, or it maybe needs to be pre-processed before migrating. I would say that every situation is unique. You can do the majority of the setup offsite, just by getting all of the business processes in advance. Then, when you start UAT and other testing, you go onsite and go live. It's not that complex. I came from a financial background and moved into the IT sphere, which was not that difficult to do.

The maintenance is done with our in-house team. Normally, you have one person for every module. However, on the technical side, you only need one person because everything has been automated and is orchestrated to do a lot of the work for you. It just pops out some reports and alerts as it monitors the system for you.

What about the implementation team?

In some cases, we used assistance from the vendor during the implementation, although we have also deployed it ourselves. These days, a lot of the migration, upgrades, or updates are done internally.

When it comes to supporting our customers, we are able to do functionality support because we've got in-house business analysts who do the actual applications. 

What's my experience with pricing, setup cost, and licensing?

The licensing is for mid-market businesses, where it is cheaper than Oracle Cloud, EBS, or SAP. It is very much on part with Dynamics, although Dynamics can become quite pricey in the end.

The cost of licensing depends on the modules that are being used. It varies because some of them are user-based, whereas others are employee-based. 

There is a lite license and a normal license. People who use it full time, like in procurement or for someone doing purchase orders, use a normal license. On the other hand, when you get people that only do approvals, for instance, then they can get a lite license and it's a little bit cheaper.

What other advice do I have?

Most of my experience is with on-premises deployments, although I have also worked in an environment where we hosted it on the cloud. If you have a cloud-based deployment then it's managed and maintained by the vendor, although you can still have your own customizations that are unique to the business.

The vendor continuously improves this product, basing their changes according to the feedback provided by customers. At this point in time, it is difficult to asks for specific features because they're very compatible with any other system in the market.

They are very strong in the manufacturing, construction, and engineering industries.

My advice for anybody who is implementing JD Edwards is to make sure that all of your processes are stabilized and standardized. Follow the best practices. Make sure that the processes are not coming from somebody who had good ideas 60 years ago but in reality, are no longer effective.

The best thing to do is make sure that the data is clean and you have the blueprints for the business processes according to best practices.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
TT
Technical Architect at a tech services company with 51-200 employees
Real User
Top 20Leaderboard
Brings operational efficiency, highly configurable, and pretty stable

Pros and Cons

  • "It is highly configurable. You have a choice in terms of how you want to run it. You can run it in your own data center, in a private cloud, or in a public cloud. The choice is really up to the customer."
  • "They have been improving it every day, but it could have more automation."

What is our primary use case?

I help implement it, set it up, and support it. It is really good for clients who use it for financials, supply chain, payroll, human resources, and manufacturing, so almost everything.

I use multiple versions of it, such as 9.0, 9.1, and 9.2, because I support many customers. In terms of deployment, the customers have all kinds of deployments such as traditional data centers, public cloud, and private cloud.

How has it helped my organization?

It brings operational efficiency by integrating different processes within the organization into one system. It also brings best practices of the industry into your processes. You can configure the processes within the software in a way that they align with the best practices that exist in the industry.

What is most valuable?

It is highly configurable. You have a choice in terms of how you want to run it. You can run it in your own data center, in a private cloud, or in a public cloud. The choice is really up to the customer.

What needs improvement?

They have been improving it every day, but it could have more automation. 

For how long have I used the solution?

I have been working with this solution for 19 years. 

What do I think about the stability of the solution?

It is pretty stable now. There were earlier releases that weren't as stable, but it is becoming more and more stable every day.

What do I think about the scalability of the solution?

It can scale if architected well. It is highly configurable, and it is dependent on how a customer chooses to set it up. It is built to scale for 5,000 users. It is not really a limit, but 5,000 or less is where it performs well.

How are customer service and support?

Their technical support is good.

Which solution did I use previously and why did I switch?

Our clients have used legacy systems, homegrown systems, and other ERP solutions.

How was the initial setup?

It is complex. In terms of deployment, you can get it all up and running within a month, but its implementation is a long process. It depends on the size of the organization and the number of processes they're trying to implement. So, implementations can take anywhere from six months to two years, depending on how big the organization is.

The number of staff required for deployment and maintenance depends on the implementation. In terms of their roles, there are system admin and developers. Then there are application consultants or business analysts. They are the people who have expertise in a particular domain such as financials, supply chain, or manufacturing. So, it depends on the different processes that you are going to set up in JD Edwards. You could have an organization that is only implementing financials, and in that case, you only need one financial SME, but if you have an organization that is going to implement financials, manufacturing, and supply chain, you're going to need SMEs for these areas.

What's my experience with pricing, setup cost, and licensing?

It depends on the number of users and the modules that you want to buy. It is licensed on a perpetual license basis. You buy the license costs upfront, and then there is maintenance for support that you pay every year, which is typically about 20%.

The expense also depends on an organization's IT strategy, such as whether they're going to support the system internally or whether they're going to get an external vendor like my company to help support it.

What other advice do I have?

Make sure that you have the right strategy on whether you're going to support it internally or you're going to hire an external vendor for it. It needs a specialized skill set; it is not something that anyone can just support.

I would rate it an eight out of 10. This is based on what I've heard from my customers and people who use other solutions. I haven't worked with too many other products to give a fair comparison.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Maggie Van Wyk
Chief Financial and Operating Officer at Aicrem Square
Real User
Top 5Leaderboard
The main strength is the provision of a clear audit trail and the ability to adapt according to need

Pros and Cons

  • "The solution is very customizable according to business needs."
  • "Financial side could be expanded by bringing in things like the IMS."

What is our primary use case?

I do a lot of research for our customers, the aim being to provide them with a great solution for their environment. I don't focus on one company or on one product. It's important to figure out which system will actually provide the best return on investment for the business and the industry. I'm a customer and reseller of JD Edwards and my position in the company is COA. Our company also has a partnership with Oracle and with Microsoft. 

What is most valuable?

I like the fact that the solution is very customizable according to business needs and adaptive throughout your business processes. It's not very rigid but they've also got all IRFS standards in line for whenever something changes, and you can just apply that to your accounting standards. The strength of the product is that it provides an audit trail regarding what has happened and who was responsible. It's also a very easy to use solution. Already for many years, on the manufacturing side, the orchestrator and the robotics were already in place. It was already embedded as part of the process and their functionality was really good.

What needs improvement?

I think they could maybe expand the financial side. It's not complex but they could perhaps bring in things like the IMS. Aside from that, I think the manufacturing is really good. I think it's one of the best of all the ERPs, they have very good manufacturing.

It's difficult to pinpoint additional features to include because everything depends on your company and the industries and clients you work with because normally what JD Edwards does is follow the needs of the client and industry standard specifics. They constantly make small improvements and implement innovations. That said, I would like to see more use cases so new customers can see references from existing customer experiences in different industries. 

For how long have I used the solution?

I've been working with this solution since 1991. 

How are customer service and technical support?

We generally get support from our internal consultants who gained experience years ago from clients and consultants who communicated regularly. That's generally how issues are resolved and the consultants on the technical side probably resolve servicing questions and the like. I think the consultants within JD Edwards EnterpriseOne are very self-sufficient.

How was the initial setup?

The initial setup is not complex. If you just follow the instructions then the set up is fine. You just need to grasp the terminology that they're using and the structures of the data and the cloud, and follow what they tell you to do and you'll be fine. You don't really need to be a rocket scientist, there's a logic that you need to apply.

What other advice do I have?

In around 2007, JD Edwards went through a dip and most customers moved to other solutions. Here in South Arica, most government institutions and other clients actually started buying SAP. The company then started doing quite a bit of research and made drastic improvements. Today there are few ERP systems that can actually compete with JD Edwards EnterpriseOne.

For a long time already, it's been possible to run the solution on any mobile app. I like the fact that there is competition because you need different ERP's that work in certain sectors or certain industries and don't always try to cover everything. For example, there are certain ERP's which are very strong in financial institutions.

I would rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PV
Project and Service delivery Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
Scalable and reliable, but implementation could be easier

What is our primary use case?

We use JD Edwards EnterpriseOne as a standard financial ERP package but we mainly for finance and accounting reporting.

For how long have I used the solution?

I have been using JD Edwards EnterpriseOne for six months.

What do I think about the stability of the solution?

The solution was stable.

What do I think about the scalability of the solution?

We did not have any problems with the scalability of JD Edwards EnterpriseOne. We had a large number of people using the solution in many countries.

Which solution did I use previously and why did I switch?

I have previously used SAP.

How was the initial setup?

There were implementation issues, which were more related to the customization and setting up the country-specific parameters. When…

What is our primary use case?

We use JD Edwards EnterpriseOne as a standard financial ERP package but we mainly for finance and accounting reporting.

For how long have I used the solution?

I have been using JD Edwards EnterpriseOne for six months.

What do I think about the stability of the solution?

The solution was stable.

What do I think about the scalability of the solution?

We did not have any problems with the scalability of JD Edwards EnterpriseOne.

We had a large number of people using the solution in many countries.

Which solution did I use previously and why did I switch?

I have previously used SAP.

How was the initial setup?

There were implementation issues, which were more related to the customization and setting up the country-specific parameters. When the system was set up correctly, passed the UAT, and we were weeks in production it seems to be very stable.

The solution could be easier to implement. However, the complexity was in our internal processes meeting our country's requirements. Every country has a slightly different process, taxation, and rules. That was the difficult part, not the solution itself. I expect our experience would have been more or less the same with any ERP, such as SAP, Navision, or Dynamics.

What about the implementation team?

We had our own team of five consultants who did the deployments.

What's my experience with pricing, setup cost, and licensing?

There is an annual license for this solution.

Which other solutions did I evaluate?

I have evaluated other ERP solutions such as SAP, Navision, and Dynamics.

What other advice do I have?

I would recommend this solution to others.

I rate JD Edwards EnterpriseOne a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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BA
Help Desk Technician at a government with 1,001-5,000 employees
Real User
Top 20Leaderboard
Improved dashboard, financial benefits, and reliable

Pros and Cons

  • "I have found the solutions best features to be financial procurement, inventory, and manufacturing."
  • "The flexibility of workflows and multi-industry implementation support should be improved."

What is our primary use case?

We use the solution in trade, construction, financial, and manufacturing. It has the capability of operating in all sectors.

How has it helped my organization?

The solution has provided our company with very strong procurement and supply chain abilities. Our clients are very happy.

What is most valuable?

I have found the solutions best features to be financial procurement, inventory, and manufacturing. Additionally, the dashboard has improved over the years and it is good.

What needs improvement?

The flexibility of workflows and multi-industry implementation support should be improved.

In the next release, there should be more planning features.

For how long have I used the solution?

I have been using this solution for 14 years.

What do I think about the stability of the solution?

I have found the solution to be reliable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

The support has been excellent, we have never had a problem with it.

How was the initial setup?

The installation is one of the best, it is very easy to install.

What was our ROI?

We have benefited financially from the usage of this solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is not cheap. However, it is priced average amongst competitors.

What other advice do I have?

In terms of financial and distribution, this solution is one of the best. I would recommend this solution to others if they have the money.

I rate JD Edwards EnterpriseOne an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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BW
Lead of Business Intelligence at a energy/utilities company with 10,001+ employees
Real User
Top 5Leaderboard
User-friendly with good reporting capabilities for financial tasks

Pros and Cons

  • "The interface is very user-friendly."
  • "We originally used EnterpriseOne for preventative maintenance, but it is not very good at that so we migrated to Maximo for that task."

What is our primary use case?

We use this product as our ERP solution. We used to handle all of the ERP functions with EnterpriseOne, although we have now moved work orders, purchase orders, and inventory functions into Maximo. We still have AR and AP in EnterpriseOne.

Essentially, we use Maximo for the operations functions and EnterpriseOne for the financial side.

What is most valuable?

The interface is very user-friendly.

The reporting functionality is good.

What needs improvement?

We originally used EnterpriseOne for preventative maintenance, but it is not very good at that so we migrated to Maximo for that task.

For how long have I used the solution?

We have been using JD Edwards EnterpriseOne for quite some time, since 2007.

What do I think about the stability of the solution?

Stability-wise, this is a very good solution.

How are customer service and technical support?

The technical support from Oracle is okay.

Which solution did I use previously and why did I switch?

We have used this product for many years. I have not noticed much difference between version 9.1 and 9.2.

Quite some time ago, I worked with Oracle EBS and it is not as user-friendly as EnterpriseOne.

How was the initial setup?

I cannot set up EnterpriseOne on my own.

What other advice do I have?

We used to use the Data Access Studio (DAS) to extract data from EnterpriseOne, although we now use Oracle OBIEE for that.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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