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Director at Kisii County Government
Real User
Top 20
Has easy management and maintenance and offers network security protection
Pros and Cons
  • "Offers network security protection. Management and maintenance of this solution is easy."
  • "Upgrades are heavy and require back up, making you feel like you're doing a fresh installation of this solution. Configuration can also be quite tedious if you want it to be configured based on your needs."

What is our primary use case?

We've been using it for endpoint protection. We're using this solution to protect our endpoint devices e.g. laptops, mobile devices, servers, and gateways. We're also handling encryption and patch management for our software, especially on operating systems and sales software.

How has it helped my organization?

Compared to whatever we had before, this solution gives us some advanced services, including protecting our network security. In the past, we used to have people who were able to expand the network to other devices which are unauthorized. Now, with this solution, that is no longer possible because of the network security protection feature.

What is most valuable?

I find the network security protection feature the most valuable.

What needs improvement?

There is no perfect solution. There are areas that we wish could be improved, especially on upgrades. Sometimes upgrades are too heavy that they require backup like you're installing the solution for the first time. Sometimes the configuration is also quite a tedious process for the solution to be configured the way you want. It's quite complex. There are also some features that need to work with iOS. At the moment, we find that a problem. We are not able to fully protect our iOS products, but more or less, this is a good solution.

For how long have I used the solution?

We've been using this solution for the last three years.

What do I think about the stability of the solution?

I have no complaints about the stability of this solution, apart from some issues that have to do with updates. When they're doing major updates, we find that sometimes it doesn't go through, unless we back up and reinstall it fresh, but after doing that, it works. This solution's okay.

What do I think about the scalability of the solution?

This solution is scalable. We started with GravityZone, but because other needs emerged, we were able to scale up the functionalities to Elite, plus we also increased the number of devices and endpoint protections. At the moment, we have a license of 600 endpoints.

How are customer service and support?

The technical support was on point.

How was the initial setup?

In our environment, setup was a little bit complex, but working together with their technical team, they were able to do it successfully. Though the time it took was a little bit longer, at the end of the day, we got what we wanted. It was complex, but because the engineers understood, they were able to install and configure per our environment.

What about the implementation team?

We implemented through their technical team.

Which other solutions did I evaluate?

We evaluated Kaspersky.

What other advice do I have?

I can't really remember how long the deployment of this solution took with their technical team because it was two years ago and we were migrating from another solution. It was a one-off. What we did was to do the virtual installation first, confirm that everything is running well, then migrate the devices one by one. I can't really give an exact duration, but it was within the timelines that we set for the migration.

We don't really need a lot of staff for the maintenance of this solution. Our environment is simple and clear. We only have one person and an assistant who are responsible for the maintenance. It doesn't require much support from the team because it's working well every day. So far, we haven't experienced any difficulties in the local administration of the system. In terms of installation and setup, of course, that is done by the technical service provider, but in terms of management and maintenance, we haven't seen any major challenges.

As for licensing costs, at the initial stage, when we took a lease, we took it for three years. It's expiring next year. When it expires, we also plan to renew for two years, because doing it monthly, quarterly, and yearly is a tedious process, so we would always want to do it just once, as long as we are sure that the solution is working for us.

At the moment we really don't have an additional cost, unless we want to get some additional services. The cost that we incur is for the maintenance of our own infrastructure where the solution is installed, but not a payment to the service provider.

My advice to people who want to implement this solution is that it's important for them to understand their needs first, for them to know which product works well for them. Some of these products differ slightly, but you might find that may be a slight difference really makes a very big impact on your need for that particular solution. It's important for them to fully understand their needs and also understand the functionalities of the system, whether it's going to fully meet their requirements. That is what we did so we ended up getting this solution. For us, based on our environment and needs, this solution works.

The features that we want already exist in this solution. The only problem is that we haven't scaled it enough for those features to be activated. In our discussion with them, we told them we would want the system to do these things, which they said are already available. We just need to make a provision in our budgeting to be able to activate some of those features, because what we got was just endpoint protection, and in terms of endpoint protection, it's good enough.

It's very good to rate a product when you have a range of products you're doing a comparison with. At this moment, I can only do a comparison between two products: the one I was using before and the one I'm currently using, so I might be biased because I don't have experience with other solutions. For the Bitdefender GravityZone Elite, I'll give an 8.5. If I'm choosing between an eight or a nine, I choose nine.

I'm rating this solution a nine out of ten.

The reason why I'm not giving a rating of ten out of ten is because of the challenges we've been getting because we are on-premise. Otherwise, if we were on a cloud, then we will not have any of those challenges, like the issue of upgrades, because it would be seamless so I would be able to give the solution a rating of ten.

Most of the solutions we are using are local and customized to our environment, so you might not have reviews on them. What we have which might be within your radar of review is Untangle. There's one: NextGen Security, NextGen Firewall, which is called Untangle. That's what we used, otherwise the rest like Microsoft OS, are basically a monopoly in our environment, so I don't think there are any other solutions we can discuss.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director of IT at a tech services company with 51-200 employees
Real User
Top 20
Responsive and fast support, easy to deploy, well-tuned to ignore false positives
Pros and Cons
  • "We have a small IT Team, and this allows us to get sleep at night, knowing that someone else is taking care of any incidents that occur."
  • "It would be nice if the dashboard had some more information upfront, and looked a little better."

What is our primary use case?

We use this product for endpoint security and threat remediation.

How has it helped my organization?

The fact that this is a cloud-native solution that provides us with flexibility and always-on protection is absolutely important, especially with a good majority of our staff working remotely, now.

We've had security incidents that occurred and within a matter of just a couple of minutes, they were completely remediated and fixed and we didn't even have to think about it. We just got the report after the fact.

Falcon's ability to prevent breaches is excellent. It's affected us in that we haven't had any downtime as a result of breaches or any malware or anything like that. Ultimately, it's given us a lot of our time back. On the IT side, this is at least five to ten hours per week. On the user side, it is probably more.

What is most valuable?

The most valuable feature is threat remediation. We have a small IT Team, and this allows us to get sleep at night, knowing that someone else is taking care of any incidents that occur.

CrowdStrike takes care of all of the updates, so we don't even think about it or see it. This is great because we definitely spent a lot of time doing that kind of thing with our previous solution. Now that we haven't had to do it in four months, it's not even something we consider anymore.

We use both the endpoint and cloud workload protection and the detection and prevention it provides are excellent. It's tuned well to the fact that there can be a lot of false positives, so there's not a lot of potential issues that we're getting alerted about that aren't real. This means that when we do get alerts, we know that they're real and they're already being remediated for us.

What needs improvement?

It would be nice if the dashboard had some more information upfront, and looked a little better. Having a cooler dashboard is nice to have, although it is not as important as the functionality, which is very good.

For how long have I used the solution?

I have been using CrowdStrike Falcon for approximately four months.

What do I think about the stability of the solution?

The stability is great and we haven't had a single issue.

What do I think about the scalability of the solution?

It was originally deployed to 200 users and we haven't really grown since we started, so I can't speak to scalability. This represents 100% adoption in our organization, and there are no current plans to grow. As we hire more people, our usage will increase.

There are two people who work with it on a daily basis. There is the director of IT and a network administrator.

How are customer service and technical support?

The technical support is excellent. I've only used it a couple of times and they were extremely responsive and very fast.

Which solution did I use previously and why did I switch?

Prior to implementing CrowdStrike, we used BlackBerry Cylance. We switched for the ability to have full remediation so that we didn't have to do it ourselves. Also, this product is pretty much best-in-class for endpoint protection.

The only real difference that we have found with CrowdStrike, compared to Cylance, is that we no longer have to spend time remediating our issues. The detection and prevention capabilities are similar, although, with CrowdStrike, we have fewer false positives.

How was the initial setup?

The initial setup is extremely easy. It took me about five minutes to deploy it to my entire organization of about 200 users. The single-center process is extremely important because it's something that we were worried about, but it turned out to be a non-issue because it only took five minutes and we haven't had to think about it again.

We initially had a plan for deployment but once we found out how easy it really turned out to be, it was basically a one-step plan.

What was our ROI?

Our return on investment comes from the fact that there is less downtime for people that do get malware and other such problems. That is something that can be quantified.

What's my experience with pricing, setup cost, and licensing?

We made use of the free trial and the process for getting set up was extremely easy. We spoke to our sales rep and in our discussions and demos, they offered the free trial. We accepted, they sent me a link and I downloaded the agent. I was then able to install it and login in less than five minutes.

Having the free trial was very important in making our decision to implement CrowdStrike because without being able to test it, it's not something that we would have chosen.

The pricing is definitely high but you get what you pay for, and it's not so high that it prices itself out of the market. That said, it's definitely one of the highest. There are no costs in addition to the standard licensing fees and the fact that it's keeping us safe, and it's proven that it works, is worth it.

Which other solutions did I evaluate?

We evaluated solutions from several vendors including Sophos, Trend Micro, McAfee, Kaspersky, and perhaps another one. A lot of these other endpoint solutions don't offer a full remediation option, and that was a big deal for us.

Also, reputation was important. We had used a couple of others in the past and there were issues where they would make an update that would negatively affect all of our computers. For example, our users could no longer access certain important websites. We haven't had that problem with CrowdStrike.

In terms of ease of use, CrowdStrike is extremely easy. Comparatively, we've had less time in the administration console than we have previously.

What other advice do I have?

My advice for anybody who is looking into implementing CrowdStrike is to go ahead and do it. There is nothing to worry about and they deliver as promised.

I would rate this solution a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Computer Network Specialist
Real User
Top 20
Reliable, easy to set up, and very stable
Pros and Cons
  • "Both incoming and outgoing traffic is protected."
  • "The program and cloud service management is in English. It's not a problem for me, however, it might be for users who don't speak English or use it regularly."

What is our primary use case?

We primarily use the solution for central management. If there is some accident or a computer virus administrator can't be notified directly, the manager can update the different third-party software.  

How has it helped my organization?

We need to check all emails so that we can protect ourselves from scams and anti-malware inside emails. We also need protection in our outgoing emails - so that we do not send something bad to other companies. The reputation of our company is very important. We wouldn't want to be responsible for an incident like that. This solution allows us to protect ourselves from both incoming and outgoing malicious content.

What is most valuable?

The antivirus is very good. It's in the top three options across different reviews and is therefore highly rated. The others are typically Kaspersky and Symantec. Microsoft Defender is usually around the fourth or fifth place, and not on the top. 

Both incoming and outgoing traffic is protected.

The solution provides good webinars when they change items within the product itself.

We have technical support right in Estonia, in our mother tongue.

The initial setup was pretty straightforward. 

In the next release, there will be more cloud security.

There is a convenient way to send files directly to their servers for analysis.

The solution support all major web browsers such as Firefox and Chrome and the plugin works very well.

What needs improvement?

I can't speak to what could be added in terms of features, they are always changing and adapting to new realities.

The program and cloud service management is in English. It's not a problem for me, however, it might be for users who don't speak English or use it regularly.

It would be ideal if they could offer discounted pricing to schools.

For how long have I used the solution?

We've used the solution for four years under its current name, however, it used to be called something else. We might have been working with it for a total of ten or so years.

What do I think about the stability of the solution?

The solution is quite stable. It does not take as many resources from computers like Kaspersky. Kaspersky sometimes kills the computer for a minute or two in the beginning. F-Secure does not do this. 

What do I think about the scalability of the solution?

The solution is scalable. 

We likely do not have plans to increase usage as our user base is not likely to change.

How are customer service and technical support?

Due to the fact that we buy licenses through Estonian company, and not directly from F-Secure, we use them for support. It's helpful as the third party works with us in the Estonian language, and they have also a support center here. We have been happy with them over the years.

How was the initial setup?

The initial setup is pretty straightforward. I can download a small installation file and it configures over the cloud management in the background. It's quite simple to install on computers. Later, in cloud management, making company profiles, as well as learning what and how to upgrade and patch software isn't hard. There are important and security updates that must be installed directly, and for non-critical updates, I can manually check and decide when to install them.

What about the implementation team?

We used an Estonian-based organization that assisted us with the implementation and setup.

They were very good. They explained it all very well. They made some webinars also to introduce new products and to show us any change to products. If I have some questions, or if something is not working, I can always call them and get support by phone or by email.

What's my experience with pricing, setup cost, and licensing?

We buy licenses through an Estonian company, not directly from F-Secure. 

They also have at-home products, and there are some cheaper variants. For example, for five devices you pay for each one price. However, for a business company, they calculate the number of devices and the price the same. Whether it's five devices or 100, there is no difference in cost. Maybe the price is negotiable for government institutions. We are local government, for example, and therefore may get a different price than a typical company. They have no different prices for schools, however. The price is the same. It might be nice if they could maybe make it cheaper, for example, for schools and universities.

We pay a yearly licensing fee of about €20 per computer.

Which other solutions did I evaluate?

We've looked at Kaspersky and have found that Kaspersky antivirus software, according to our government,  may track you too much. F-Secure keeps no such information and is supported by governments.

What other advice do I have?

We're a customer and an end-user.

It's a very good and reliable product as we have no problems with it generally. It catches very everything. It does not give many false positives. It works very well and i's not too complex for people. It's in Estonia language, so users can understand messages and it's easy to configure so that you can program what messages users see vs what goes only to admins. 

In general, I would rate the solution at a nine out of ten. We've been very happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Director at a comms service provider with 10,001+ employees
Real User
Top 20
Offers good scalability capabilities and nice stability with great protection against any kind of malware
Pros and Cons
  • "The product has been quite stable."
  • "The technical support could be a bit better."

What is our primary use case?

The primary reason we use the solution is to protect the device and to be sure there isn't any kind of malware. The device is protected from any kind of malware is the basic level of the solution. We use the control applications to blacklist applications that we don't need to use, and that we have blocked on the Microsoft group policy. We use the antivirus to do the same thing. That way, if the final user tries to install any non-approved software, the antivirus removes or blocks the application.

What is most valuable?

The protection against any kind of malware is the most important feature of this product. It really helps to keep the operations system clean.

The product has been quite stable.

We've found the scalability to be very good.

What needs improvement?

Today, it's just a question of understanding the update package of the operating system as the antivirus software in and of itself is not enough.

This is due to the fact that if I have not updated Windows, I have a huge breach of security. The idea for us, from our point of view, is that the antivirus needs to understand how if Windows is safe. If the operating system is safe, the antiviral has less work to do. From a security point of view, both of them need to work together. It's not just the task of the antivirus to keep all the computers safe. The operating system needs to be updated too.

The operating system and the antivirus need to communicate better with each other and exchange information so that I know everything is secure. It needs to be more clear when things aren't aligned and need to be repaired, in order to avoid the risk of a security breach.

The technical support could be a bit better.

For how long have I used the solution?

We've been using the solution for just about a year or so. I'm quite new to the company. That said, it's my understanding that the company has been using the solution for about six years or so.

What do I think about the stability of the solution?

The stability is very good. It's reliable. It doesn't crash or freeze. There are no bugs or glitches. It's quite good.

What do I think about the scalability of the solution?

We have no problem with scalability so far. We are a growing team and company and so far it's been growing with us. It scales well. 

As of today, we have around 4,000 users, however, we are still growing.

How are customer service and technical support?

Technical support is a bit of an issue. In Brazil, when we need technical support we use a partner. Every time that we contact Symantec, it will take a long time to get the answer. The primary contact is the partner who implements the software here. It's a local company from Brazil that handles all the support information and services for us. We just needed to make contact with Symantec one time however, the answer was so long that the partner got the answer to us first and therefore we really stopped trying to directly reach out.

How was the initial setup?

We don't have too much trouble with deploying the solution. 

We have a policy software that controls all the policies and deploys with the software. I really don't know too much beyond that, however, as we have a security team that handled the installation, deployment, and maintenance. I haven't heard anything negative, however, which makes me assume everything is very straightforward.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. The fee was paid last year, however, I don't have access to the exact costs. It may have been renewed before I started working with the company.

Which other solutions did I evaluate?

Today, we are looking at Kaspersky. We want to see if it can handle dealing with Windows updates in a better way than Symantec. They have some interesting features that take a pretty deep look inside the Windows system in order to protect it. We feel the antivirus needs to go farther into the Windows system and down to the endpoints themselves and really take a look around in order to effectively protect it from attacks. We're currently searching for more information to see how Kaspersky stacks up.

The pricing is also quite different between the two solutions and this may affect our decision as well.

What other advice do I have?

We're just a customer and end-user.

I'm finding that, in Brazil, Symantec's services need to be closer to the customer and the antivirus itself is not enough for an IT department to keep the company safe. It can't just protect user data. It needs to go further and protect all of the company's devices and software. 

I can have the best antivirus software, however, we find that if our Windows disk is not updated or has a security branch, something can attack the security branch in the Windows and sometimes it's a virus software. That's why Windows needs to work more closely with this product - or any antivirus.

In general, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a tech services company with 51-200 employees
Reseller
Top 5
Not just another simple virus-scanning product, but it does not handle removable USB drives well
Pros and Cons
  • "It is not just a simple virus scanning product. It handles more advanced needs."
  • "This product does not handle USB drives well."

What is our primary use case?

We use Intercept X Advanced along with Sophos EDR (Enhanced Data Detection and Response).  

We use it for our servers and clients as advanced protection. It is not just a simple virus scanning product.  

We use it to work with clients and it is installed on five servers. At this time we have only installed it at one customer site. But we plan to continue to expand.  

What is most valuable?

The most valuable part of the solution in our use case is client isolation. It is a good feature.  

What needs improvement?

What I think Sophos can improve is with the data-loss feature, especially when it comes to using USB sticks and USB hard disks. The feature blocks access to these USB sticks and disks and there seems to be no immediate workaround for that. Our customer was not satisfied with the feature. We actually ended up having to deactivate this feature because it is too aggressive and could not meet the client's needs.  

For how long have I used the solution?

We started using Sophos Intercept X in December of 2019.  

What do I think about the stability of the solution?

We have not had a problem at all with the stability.  

What do I think about the scalability of the solution?

It is easy to scale this product. As far as the typical organization size that it fits, I would say it is suited for smaller and medium-sized companies. We have not yet installed it at a large customer site, so I cannot answer about large or enterprise companies specifically.  

How are customer service and technical support?

To this point, I have not had a need to use Sophos support for Intercept X specifically.  

I have used Sophos support for other products that we use. Sophos support for XG is okay if it is just regarding questions about the product. I did not have any problems with them in getting a good answer to questions about the product or installations. But when it comes to device defects, then it can take four to six weeks to get a solution. In that case, the support is really not satisfactory. It does not satisfy me and it is really unacceptable.  

Which solution did I use previously and why did I switch?

We did use other solutions in the past, including Trend Micro, Symantec, and Kaspersky. The main difference between Sophos Intercept X and the other products is the client reservation feature. I believe that is a standalone point for Sophos as it is the only product that has it. It allows particular hosts to always use the same IP address which is sometimes desirable.  

The administration of Trend Micro is one thing which I like about that product. It is very easy to use. I would say that Trend Micro is better than Sophos on that point.  

We switched to Sophos because we are selling Sophos firewalls already. The Sophos Intercept X product works better with these firewall solutions than other virus scanning products from different vendors. We decided to keep to the same vendor for a more unified solution.  

We started to work with Sophos Endpoint Protection originally and we are on Bonfire XG as well. It is convenient to expand out working with the brand as a partner.  

How was the initial setup?

The initial setup for the product is not simple. It is medium to complex to install and setup.  

After deploying it takes only me and the customer team for maintenance. Really one person can do it. So there is just one person at my company and I have communication with one colleague at the customer site.  

What about the implementation team?

We did not need outside help from a vendor to handle the deployment. I did it myself and we are a partner with Sophos.  

What other advice do I have?

Advice that I would have for people considering using virus scanning is that I, personally, would not use Sophos Endpoints. That is the simplest edition of the Sophos virus protection product line. I would use Intercept X Advanced as the entry-level product as the other, simpler product, is not robust enough to provide acceptable protection for businesses in my estimation.  

On a scale from one to ten where one is the worst and ten is the best, I would rate Sophos Intercept X as a seven. First, I never give a ten because every product can be improved. Second, I subtract two points because of my experience with the data loss feature and how it behaves with USB drives.  

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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