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IT and Operations Manager at a financial services firm with 1-10 employees
Real User
Top 20
Scalable with an easy initial setup but technical support is terrible
Pros and Cons
  • "The initial setup is a breeze."
  • "When it comes to dealing with updates, there are often bugs on the solution. They should do a lot more testing before they release new versions."

What is our primary use case?

We primarily use the solution on the VPN for protection purposes. We utilize its antivirus capabilities as well.

What is most valuable?

I really like their general IT.

I like how it's possible for me to block other countries immediately if I see the need to do so.

The initial setup is a breeze.

What needs improvement?

The support the solution offers needs a lot of improvement. GFI took over the product and since the takeover, the support, the backups, the after-sales support, etc., has basically dropped off quite a bit.

When it comes to dealing with updates, there are often bugs on the solution. They should do a lot more testing before they release new versions.

For how long have I used the solution?

I've been using the solution for about five years now.

What do I think about the stability of the solution?

The solution is very stable. Organizations won't have to worry about the solution crashing. I consider it to be very reliable. We have only had one firewall go down in the five years we've been using it, and I can't recall any other problems.

That said, when it comes to major updates, they need to do a lot more testing before they release things. Last year there had been a lot of bugs in major releases. It may have been because of the takeover. GFI has since taken over the brand.

What do I think about the scalability of the solution?

The solution is pretty scalable. I updated it about two years ago and I didn't have trouble scaling. A company shouldn't have any problems expanding it.

How are customer service and technical support?

Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a hold of their support team. I'm a premium client. I tried everybody: America, Germany, UK, Africa. Everybody. That's unacceptable. There is no reason that their response should be that slow. In the past, I had managed to resolve issues quickly. That's not the case anymore. We're very dissatisfied with the level of service they are providing their clients.

Which solution did I use previously and why did I switch?

I've previously come across Barracuda. I've spoken to the team there. In terms of meeting our needs, I've found that, with a lot of other products, it's very modular. Kerio tends to keep everything in-house. Due to that, there are certain functionalities that I prefer to have with Kerio as opposed to other solutions.

How was the initial setup?

The fact that the setup is so easy is one of the solution's great selling points. It's straightforward. It's not complex at all.

It only takes one person to deploy and maintain the solution. The deployment itself only takes about an hour or two. Looking at the branches, it may just be 10-15 minutes of work for them. It's pretty quick. Of course, it depends on how many walls. A super basic setup is 10-15 minutes, however, if you have to put in a lot of rules, it will take longer because that process takes time.

What about the implementation team?

I handled the implementation myself.

What other advice do I have?

We're using the latest version of the solution.

I would recommend the solution. It doesn't take too many people to set it up or maintain it, like, for example, Cisco, which is a bit more complex and difficult.

I would rate the solution seven out of ten, and that's mostly due to the fact that their support is so awful right now. If their support was better and more reliable, I would rate them much higher.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Tech/Admin at a computer software company with 1-10 employees
Reseller
Top 5Leaderboard
Easy to manage, highly stable, and scalable
Pros and Cons
  • "The solution is easy to manage. Kerio Control is unique compared to other firewalls because it has been around since 2000 when we switched and the name it started with was WinRoute, and then later became Kerio Control. It evolved over time and it is more of a proprietary firewall on its own and has been developed through open source."
  • "The Kerio hardware devices look cheap and could be improved. Some of our clients are switching to Sophos because their hardware has a more sleek design."

What is our primary use case?

We use Kerio Control primarily for site-to-site VPN and client VPNs.

What is most valuable?

The solution is easy to manage. Kerio Control is unique compared to other firewalls because it has been around since 2000 when we switched and the name it started with was WinRoute, and then later became Kerio Control. It evolved over time and it is more of a proprietary firewall on its own and has been developed through open source.

What needs improvement?

The Kerio hardware devices look cheap and could be improved. Some of our clients are switching to Sophos because their hardware has a more sleek design.

For how long have I used the solution?

I have been using Kerio Control for a long time.

What do I think about the stability of the solution?

Kerio Control stability is extremely stable. On the administration side, you have total control because of MyKerio. Which is a portal that allows you to control all your Kerio Controls and other Kerio solutions. Similar to other firewall vendors nowadays, they have their own portal to centralize the management of your firewalls. 

What do I think about the scalability of the solution?

The solution is scalable. If you are using virtualized machines you can have as much memory and much storage, but you do not need much storage for this solution. It is powerful and fast, although it can slow down the internet because of the filtering. For example, if you have most of your services running, such as antivirus, content filtering, and intrusion prevention. When all of those are all enabled and there is a lot of configuration and it might slow down your internet service to about 70%, instead of a direct simple router.

How are customer service and support?

The technical support is good as a reseller. We have direct connection with the technical support, we can send them an email and they will get back to us. If it requires phone calls, they phone us up or we phone them.

How was the initial setup?

The initial setup is straightforward. You receive a box and then you receive the activation keys. When you receive the activation keys, it will work fine. Without the activation keys, your subscription for firewall, antivirus, and web filter, is not going to work.

If you are doing a fresh installation without the VPN, you have to set up all your routers on each different location to have a site-to-site VPN. However, if you are migrating from a firewall to Kerio Control, you have to migrate the users, DHCPs, and static IPs, that you want to have on the devices to keep you from losing service. For up to a five-site location, it could take approximately one hour for each location to set up the firewalls.

What other advice do I have?

To start out you are going to have to purchase the firewall hardware and the subscription itself which could be approximately $2,000 and for the annual subscription, it will be approximately $400. The subscription entails many aspects, such as you do not lose your antivirus upgrades or your web filtering does not stop.

We are switching from Kerio Control to Sophos because of the sleek design of the devices. If you want a cheaper solution, you can choose Kerio Control, but if you want a much sleeker design, then should consider Sophos.

I rate Kerio Control an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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MD at Comsque
Real User
Top 10
A reliable solution offering robust performance and security.
Pros and Cons
  • "The reporting needs to be improved. It is hard to get a domain."
  • "The reporting needs to be improved. It is hard to get a domain."

What is our primary use case?

Providing Firewall functionality, VPN connectivity and content filtering.

How has it helped my organization?

1. It decreased malware attacks in our network.

2. It improved employee productivity and data security.

What is most valuable?

1. The built-in anti-virus and perimeter security. 

2. The VPN feature.

1. The anti-virus and perimeter security functionality minimizes vulnerabilities in our network and better secures our data. This also decreases downtime of devices due to viruses and malware attacks. 

2. The VPN functionality has allowed staff to have stable remote connectivity on a secure and encrypted connection. This has improved the ability to get work done smarter and efficiently whilst working remotely (or from home).

What needs improvement?

1. More detailed reporting. 

 2. Sometimes you get a few challenges joining to a domain. 

3. Improved and simplified User Interface.


For how long have I used the solution?

I have been using Kerio Control for over four years. 

What do I think about the stability of the solution?

It is a stable solution and we have not had any major stability issues in our four years of using it. 

What do I think about the scalability of the solution?

It is very scalable. If you are using a Virtual Appliance make sure your hardware specifications are good then you can easily add licenses as your users increase. On hardware Appliances you might have to upgrade to a bigger appliance as your users increase.

How are customer service and technical support?

The support is fine. The response time can improve. 

Which solution did I use previously and why did I switch?

Yes, we switched due to the favourable pricing, many features and robust performance of Kerio Control.

How was the initial setup?

The initial setup was straightforward. We deployed Hyper-V Appliances and everything worked as it should. Connecting the Appliances to MyKerio was pretty simple and hassle free.


What about the implementation team?

In-house.

What was our ROI?

Our ROI is very good. The savings we have made after deploying were good. We have saved on downtime of devices due to attacks and man hours of the IT staff attending to these issues. This enabled us to invest time and resources into profitable projects rather than to support.

What's my experience with pricing, setup cost, and licensing?

The setup cost is fair especially of the Virtual Appliances. The annual licensing is easy and priced fairly.

Which other solutions did I evaluate?

Yes we looked at Cyberoam and Sophos.

What other advice do I have?

Kerio Control is a good solution which is reliable and easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
AliAmini
IT Consultant at ArioRasaneh
Real User
Effective ISP feature, stable, and simple deployment
Pros and Cons
  • "The most valuable features of Kerio Control are the IPS and traffic rules. The traffic rules are very user-friendly and the IPS is working well. Additionally, the anti-virus is effective with quick options, such as filtering."
  • "Kerio Control could improve by having higher availability and adding a mobile VPN channel. These additions are needed. The VPN is working fine on the Kerio Control but there needs to be a VPN client on the mobile phones, both for iOS and Android. This would be very good for us."

What is our primary use case?

We are working with VMware and we are using virtual machines for Kerio Control.

What is most valuable?

The most valuable features of Kerio Control are the IPS and traffic rules. The traffic rules are very user-friendly and the IPS is working well. Additionally, the anti-virus is effective with quick options, such as filtering.

What needs improvement?

Kerio Control could improve by having higher availability and adding a mobile VPN channel. These additions are needed. The VPN is working fine on the Kerio Control but there needs to be a VPN client on the mobile phones, both for iOS and Android. This would be very good for us.

In a future release, SD-WAN features would be very useful.

For how long have I used the solution?

I have been using Kerio Control for approximately seven years.

What do I think about the stability of the solution?

The solution is stable. However, we have had some problems, and we want to receive some updates for the IPS module. Sometimes we have errors downloading the IPS updates.

How are customer service and support?

I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I search Google, I find solutions for my problem.

Which solution did I use previously and why did I switch?

Previously I was using OPNsense and pfSense. However, Kerio Control is more user-friendly and stable than pfSense and OPNsense.

How was the initial setup?

The deployment of Kerio Control was easy and user-friendly. We have no problems deploying the Kerio Control, Kerio Portal, and Kerio Connect for our customers.

What's my experience with pricing, setup cost, and licensing?

I am living in Iran and we cannot buy the product from Kerio because of sanctions.

What other advice do I have?

I rate Kerio Control an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
Real User
Top 5
Effective firewall, simple setup, and scales horizontally and vertically
Pros and Cons
  • "I have found the most valuable features of Kerio Control to be the IPS and firewall."
  • "Kerio Control could improve content filtering."

What is our primary use case?

I use Kerio Control as a firewall or IPS.

How has it helped my organization?

Kerio Control has helped my organization by hiding my private IP address behind the firewall and we use the proxy destination instead of my website.

What is most valuable?

I have found the most valuable features of Kerio Control to be the IPS and firewall.

What needs improvement?

Kerio Control could improve content filtering.

In the next release, it would be beneficial to have a new signature to the IPS technology. Additionally, some of the features are not able to be modified or configured, there needs to be more flexibility. 

For how long have I used the solution?

I have been using Kerio Control for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Kerio Control to be able to scale horizontally and vertically.

We have approximately 40 users using this solution. Many of them are administrators.

How are customer service and support?

I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the internet.

How was the initial setup?

The initial setup was simple, it was standard. It only takes a few minutes.

What about the implementation team?

We have approximately two people that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

I pay approximately $50 for the solution on an annual basis.

What other advice do I have?

I rate Kerio Control an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT manager at ABITec s.r.o.
Reseller
Feature rich, easy to manage, and reliable firewall

What is most valuable?

I find this solution to be rich in features and does all that I require. For example, it is easily manageable and has comprehensive virus detection. 

For how long have I used the solution?

I have used the solution for approximately ten years. 

What do I think about the stability of the solution?

I have not had any problems with the stability of the solution, It is very stable. My clients are mainly small size companies. 

What do I think about the scalability of the solution?

I find the solution scalable. 

How are customer service and technical support?

My experience with the solutions technical support is fine but they could be faster in responding.

Which solution did I use previously and why did I switch?

I have tried a Zyxel Firewall product. …

What is most valuable?

I find this solution to be rich in features and does all that I require. For example, it is easily manageable and has comprehensive virus detection. 

For how long have I used the solution?

I have used the solution for approximately ten years. 

What do I think about the stability of the solution?

I have not had any problems with the stability of the solution, It is very stable. My clients are mainly small size companies. 

What do I think about the scalability of the solution?

I find the solution scalable. 

How are customer service and technical support?

My experience with the solutions technical support is fine but they could be faster in responding.

Which solution did I use previously and why did I switch?

I have tried a Zyxel Firewall product. 

How was the initial setup?

I found the initial setup to be easy. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable. For additional costs, you can add on more features such as antivirus.

What other advice do I have?

For those who want a good firewall solution, this is the one.

I rate Kerio Control a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
IT Director at a comms service provider with 1-10 employees
Real User
Stable, scalable, easy to install and with good tech support

What is our primary use case?

We are using the latest version.  We have many customer sites and the solution gives us control over bandwidth internet.

What is most valuable?

I consider all of the features to be valuable. 

What needs improvement?

The solution should offer more dashboards. 

For how long have I used the solution?

I have been using Kerio Control for ten or fifteen years. 

What do I think about the stability of the solution?

The stability is fine. 

What do I think about the scalability of the solution?

The scalability is fine. 

How are customer service and support?

The technical support is good.

How was the initial setup?

The installation is straightforward. We have done this many times. 

What about the implementation team?

We have…

What is our primary use case?

We are using the latest version. 

We have many customer sites and the solution gives us control over bandwidth internet.

What is most valuable?

I consider all of the features to be valuable. 

What needs improvement?

The solution should offer more dashboards. 

For how long have I used the solution?

I have been using Kerio Control for ten or fifteen years. 

What do I think about the stability of the solution?

The stability is fine. 

What do I think about the scalability of the solution?

The scalability is fine. 

How are customer service and support?

The technical support is good.

How was the initial setup?

The installation is straightforward. We have done this many times. 

What about the implementation team?

We have three IT support engineers.

What's my experience with pricing, setup cost, and licensing?

The price is fine. Our customers pay for their licenses annually. 

What other advice do I have?

I would certainly recommend the solution to others. 

We have between 200 and 750 customers. 

I rate Kerio Control as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Pedro Chen
Co-Founder & COO at Seek Smarter Lda
Reseller
Reliable and straightforward installation

What is our primary use case?

We use Kerio Control for controlling access to the web, and to protect the inside of the network.

For how long have I used the solution?

I have been using Kerio Control for approximately five years.

What do I think about the stability of the solution?

The stability of Kerio Control is good.

What do I think about the scalability of the solution?

We have not tried to scale the solution at this time.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The price of Kerio Control could be better, it is a bit overpriced compared to other solutions.

What other advice do I have?

I rate Kerio Control an eight out of ten.

What is our primary use case?

We use Kerio Control for controlling access to the web, and to protect the inside of the network.

For how long have I used the solution?

I have been using Kerio Control for approximately five years.

What do I think about the stability of the solution?

The stability of Kerio Control is good.

What do I think about the scalability of the solution?

We have not tried to scale the solution at this time.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

The price of Kerio Control could be better, it is a bit overpriced compared to other solutions.

What other advice do I have?

I rate Kerio Control an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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