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LogPoint is the #23 ranked solution in our list of top Security Information and Event Management (SIEM) tools. It is most often compared to Splunk: LogPoint vs Splunk

What is LogPoint?

LogPoint are SIEM specialists with solutions widely deployed in the Nordics, Germany, France and the UK.

The LogPoint solution is designed to provide you with the information you need by enabling you to collect, analyze and monitor data from your entire infrastructure for Compliance Management, Information Security, Application Security Monitoring and Operational Insight.

  • LogPoint is straightforward to buy, install and manage – so will take less of your time.
  • SIEM is all LogPoint does, so the system is up-to-date latest tech, with powerful Big Data analytics.
  • The beautiful Scandinavian design is intuitive to master, nice to look at, easy to use.
  • It’s flexible. LogPoint can manage whichever security, networking and software products you choose,
  • LogPoint works with other systems, and grows as your company or requirements grow.
  • You’ll deal with someone who genuinely understands the product and what you need from it.
  • And not least, cost. Worked out on a direct, affordable basis with no surprises later on.

For more information, please visit www.logpoint.com or contact us:

Phone: +45 7060 6100
E-mail: info@logpoint.com

LogPoint Buyer's Guide

Download the LogPoint Buyer's Guide including reviews and more. Updated: October 2021

LogPoint Customers
AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...
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Pricing Advice

What users are saying about LogPoint pricing:
  • "LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution."
  • "Our licensing fees are about $10,000 USD per month, which I think is fair."
  • "It's getting more expensive, which is one of the reasons we're looking around just to see if there's anything better value."

LogPoint Reviews

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ITCS user
Account Manager at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Good billing model, representatives respond quickly, and fair to our customers

Pros and Cons

  • "They basically charge you in a better way."
  • "The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness."

What is our primary use case?

We do SMB and schools, K through 12. 

We have a storage cloud and cloud-based Cisco voiceover IP cloud services that we offer, as well as on-premise-based for those who still prefer that.

What is most valuable?

They basically charge you in a better way. Instead of starting to charge you more as you do more data, it is based on the different data modules that you had or items you were monitoring. 

It wasn't as if the flow increases a lot then you could kill, like some other products when you start using it more. It's nice at first and then it gets more expensive. This product was a little bit better on that, on adding users.

What needs improvement?

It wasn't one of the products we stressed for our customers just because it was a higher-end service. Our customers were not happy with firewalling and the endpoint antivirus. It needed 24-hour management. Many of our customers don't need that because they are a small-medium business. 

The general public wasn't looking for that type of product unless you had a company that was medical or financial and needed 24-hour responsiveness.

It's pretty expensive. It's harder to make an impact and get changes as you might need it quickly or address the price issue.

It's a company owned by one person, and they were pretty solid on leaving the pricing the same. They are a little bit inflexible. That's how we felt with us not really specializing in that as much as other products we work with.

They're from Denmark and a lot of their staff is there. They have a real skeleton crew here.

We just switched over from LogPoint to IBM's QRadar as the SIM engine.

How are customer service and technical support?

We liked the local rep that we had, but he was spread a little bit thin between New York, Connecticut, and Boston. 

He could get back to us relatively quickly if we had some feedback, but it's not like they had a lot of feet on the street in the U.S. It's a burgeoning market that they were trying to get into more.

What's my experience with pricing, setup cost, and licensing?

LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution.

Which other solutions did I evaluate?

We have our own cloud offering. We are always keeping an eye on what's out there to know what else we can offer to our clients. Things like AWS and Azure would not work in our favor because they're so big. 

It keeps me aware of what's up and coming, and I share that information with our engineering staff so that they could either incorporate some of the features into what we have, or if there's any kind of partnership, and is it just a matter of something we should offer.

What other advice do I have?

We do a combination of MSP and VAR services. We're a hybrid between the two. We are not a pure MSP. 

People don't seem to like having to pay a monthly fee whether or not people end up showing up or helping. We try to offer it as an "if you need it" basis, we can do it, but we don't have to charge you. 

We can sell them a bundle of hours, and that way they only use them when they need them, which is pretty popular with many of our clients, especially small to mid-size companies. 

We'll do a combination of, for instance, Sentinel One and Point Antivirus, which is an MSP service. It has 24-hour-a-day monitoring if they want. 

If they don't want that, we could do more of a typical kind of a semantic or any one of a number of Point Antiviruses that they want. 

We also have a Secure SIEM, it's our own product, www. securesiem.com.  If they want to have a managed SIEM service, 

We also have, for those that have next-generation firewalls, we have a product called securengf.com. That basically shores up their next-generation firewall with our managed services. We use a help desk that lets them have 24-hour responsiveness to any issues instead of just having the firewall and having to go to look online. 

This will be somebody monitoring the firewall to make sure there are no breaches.

If somebody needs wireless Wi-Fi, WLAN type of services, we can help them improve their signal strength and location of their access points.

We're using QRadar as the engine. We are working as a partner with them to have our service use QRadar to achieve the best results for our customers. I believe we use some of their services of the monitoring itself.

I would rate LogPoint an eight out of ten, because the technology seemed to be fairer to the customers, even with all the issues that I have indicated. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jeroen Kroon
Security Manager at Scildon
Real User
Top 5
Good technical support but it is complex to use and resource-heavy

Pros and Cons

  • "Technical support is responsive and very friendly."
  • "The interface needs things like wizards that will assist with creating complex correlation rules."

What is our primary use case?

We use LogPoint for log collection. We have a specific use case around a system that was not able to provide this kind of correlation. However, we are going to get rid of the legacy platform within the year and will be moving away from LogPoint.

What is most valuable?

The most valuable feature is the log creating according to specific rules.

What needs improvement?

LogPoint is complex and we don't have the skills to maintain use cases or even to extend the use cases. Because of this, we are unable to take advantage of the SIEM platform. We need something more self-running, hosted, and automatically recognizes problems the way the AI platforms are providing.

The interface needs things like wizards that will assist with creating complex correlation rules.

The platform is very resource-demanding, although this is typical of SIEM solutions.

For how long have I used the solution?

We have been using LogPoint for three or four years.

What do I think about the stability of the solution?

We did have problems with stability in the past and we had one ticket that was open for a couple of months. It was due to their platform having trouble reading sources coming from different kinds of services.

What do I think about the scalability of the solution?

We are using LogPoint on a very small scale. I did some complex reports and it was working but it needed a lot of memory on the local server.

We have about 150 employees and there are two or three operators.

How are customer service and technical support?

Technical support is responsive and very friendly. We have no issues with that.

Which solution did I use previously and why did I switch?

I have a lot of experience with Splunk, Radar, ArcSight, and the EMC platform. All of them consume a lot of system resources.

We did not use another SIEM solution in-house prior to LogPoint, although we did do some management using Rapid7 technology.

How was the initial setup?

The initial setup was complex.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are about $10,000 USD per month, which I think is fair. The licensing fees include product enhancements, support, and it satisfies some mandatory regulatory aspects that we need to fulfill. We are also not taking full advantage of the capabilities, such as advanced analytics.

If we wanted to take full advantage of the capabilities then we would need to invest between $20,000 and $50,000 in consulting fees.

Which other solutions did I evaluate?

LogPoint was selected before I was in this position, so I was not part of the process. My understanding is that several products were considered but LogPoint was chosen because the price of the license was attractive.

At this point, we are thinking about moving to Darktrace.

What other advice do I have?

We are moving away from this solution and are looking for something automated, like Darktrace.

My advice for anybody who is implementing this solution is to first have a very clear understanding of the use cases, what you want to use it for, and what you want to report. 

Don't be afraid to look for a cloud-based solution, especially when it comes to SIEM products. It removes a lot of trouble related to internal servers and the complexity of accessing the SIEM from outside. If you have to implement your own MSA then I would suggest reconsidering any case of using an internal SIEM. Especially for smaller companies, this will provide much more value.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about LogPoint. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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PaulWoods
ICT Project Manager at a government with 5,001-10,000 employees
Real User
Top 10
Stable, with good reporting and technical support

Pros and Cons

  • "The most valuable features are the ones that we use the most, which are the search and report facilities."
  • "I know that they have user behavior analytics, but it's an extra cost for this feature. It would be nice if it was in with the standard products."

What is most valuable?

The most valuable features are the ones that we use the most, which are the search and report facilities.

What needs improvement?

There is room for improvement on both our side and on the side of LogPoint.

We could improve on what we decided to put into LogPoint for it to work on and LogPoint Is improving with its addition of the MITRE ATT&CK framework.

I know that they have user behavior analytics, but it's an extra cost for this feature. It would be nice if it was in with the standard products.

If there were one price that you paid and that included all of the features, instead of having to pay a bit more to get advanced features. It would make things simpler when you purchase.

For how long have I used the solution?

I have been using LogPoint for approximately six years.

We're currently migrating from version 6.6 to 6.9.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable solution. We can add more LogPoint boxes, repositories, and sources.

We have 20 or 30 people who are using the information from it, in our organization.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We used to use LogRhythm.

We made a significant investment in LogRhythm, and it didn't cope with the size of our estate, so we decided to go elsewhere.

How was the initial setup?

The initial setup was quite straightforward.

It took us a couple of weeks to set up all of the log sources and to configure them.

To maintain this solution it's one person and half their time to work on it.

What about the implementation team?

The implementation was very good from our point of view, but we had one of the top people come out and install it with us.

I think we were the first local authority and the council in the country to touch the LogPoint.

They came out and made sure that it was installed properly and that it worked properly with us, which I'm not sure everybody would get.

What's my experience with pricing, setup cost, and licensing?

It's getting more expensive, which is one of the reasons we're looking around just to see if there's anything better value. It's still good, but it's I think it's becoming more expensive.

Which other solutions did I evaluate?

We are looking to see what else may be available. There might be something better that we are not aware of yet.

What other advice do I have?

I would say that it's a good product. It's very stable, and the support is very good. We use it a lot. 

As I say, I'm looking to see whether or not it's still the product that we should be using or whether there's something out there now.

I would rate LogPoint an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
A Secca
Cyber Security Analyst at a transportation company with 51-200 employees
Real User
Top 10
A solid, dependable, and well-recognized SIEM tool with excellent support

Pros and Cons

  • "It is an AI technology because it is using machine learning technology. So far, there is nothing better out there for UEBA in terms of monitoring endpoints and user activity. It is using machine learning language, so it is right at the top. It provides that capability and monitors all the activities. It devises a baseline and monitors if there is any deviation from the baseline."
  • "In terms of functionality, it is very good. The only issue is the documentation. Its documentation should be improved."

What is our primary use case?

It monitors the users as well as the endpoints and provides data for that. It basically studies the activities, tries to understand the activities, and then does a little bit baseline for that. It then monitors the user or the endpoint to see if there is any deviation. If there is any deviation, it triggers an alarm.

What is most valuable?

It is an AI technology because it is using machine learning technology. So far, there is nothing better out there for UEBA in terms of monitoring endpoints and user activity. It is using machine learning language, so it is right at the top. It provides that capability and monitors all the activities. It devises a baseline and monitors if there is any deviation from the baseline.

What needs improvement?

In terms of functionality, it is very good. The only issue is the documentation. Its documentation should be improved. 

For how long have I used the solution?

We installed it on our system about six months ago. We also integrated UEBA with it.

What do I think about the stability of the solution?

It is very stable. It is recognized by Gartner in the Quad evaluation of SIEM tools. They are a strong player, and their product is very solid and stable.

What do I think about the scalability of the solution?

It is being used by 150 people in three different locations in two states.

How are customer service and technical support?

They have excellent tech support. That's the whole thing. Even though their documentation is lacking, their tech support is excellent.

Which solution did I use previously and why did I switch?

We didn't use any. We didn't have any in place.

How was the initial setup?

Setting up a SIEM tool is never easy. It is very complex because of the components that are involved. You have to onboard all the devices that will be communicating with the tool. It is tedious. You need to get it right. That's the whole strategy.

For its maintenance, we have a two-man IT department, which includes me and somebody else.

What other advice do I have?

It is highly recommended. It is a solid SIEM tool. It is very dependable and well-recognized. In terms of functionality, the queries work in the same way as Splunk. The only drawback is they are predominantly a European provider. Their headquarter is in Denmark and not in the US. Most of their market is in the European Union, but nonetheless, their customer service is excellent. You can get answers to any issue or question that you have related to the implementation right away.

The learning curve is kind of on the medium side, and you need somebody on a full-time basis for UEBA.

I would rate LogPoint a nine out of 10. It only needs better documentation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Lars Hillerup
Security Consultant at a government with 10,001+ employees
Consultant
Top 10
Enables ability to design drivers for log data collection which has improved efficiency

Pros and Cons

  • "Log collection, dashboards and reporting are good."
  • "Dashboards could be developed further."

What is our primary use case?

We're a health care organization and we had a specific case where LogPoint was able to help develop a special collector for an earlier version of our storage system, where we had issues with migration. Some files were missing when we migrated to the new system, and we had trouble finding out why. LogPoint was very helpful in designing some drivers which could collect the log data, so we could identify the problem. We're customers of LogPoint and I'm a security consultant.

What is most valuable?

The most valuable features for us have been the log collection, dashboards, and reporting.

What needs improvement?

My issues with the product are mainly with regard to how it handles collecting logs. I'm currently thinking about implementing a new lever feature.

Additional features I'd like to see would be standard help features in developing dashboards and reports, and some of the alerts you can setup.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution and we're currently expanding. We have 10 users but hoping to expand to 100. 

How are customer service and technical support?

The technical support is comprehensive, but you have the same issues as every company that uses India as a support center. 

How was the initial setup?

I believe the initial setup was straightforward but there have been some issues with some of the vendors we are using such as Dell EMC Isilon storage systems. They have a very cool setup for sending logs to a log management system.

What other advice do I have?

I would advise people to be aware of their needs, and test some specific use cases, so that you get the benefits from the start, because you don't gain anything out of a SIEM system, if you don't have the right amount of data, from the right sources.

I would rate this product an eight out of 10. I'm Danish so nobody gets a 10! There's always room for improvement. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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