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LogRhythm NextGen SIEM Room for Improvement

Information Security Officer, Network Analyst at a university with 1,001-5,000 employees

Their ticketing system for managing cases can be improved. They can either do that or adopt some of the open-source ticket systems into theirs. The current system works and gets the job done, but it is very bare-bones and basic. There are some things that could be improved there. 

They should also bring in more threat intelligence into the product and also probably start to look into the integration of more cloud or SAS products for ingesting logs. They're doing the work, but with the explosion of COVID, a lot of businesses have started to move towards more cloud applications or SAS applications. There is a whole diverse suite of SAS products out there, which is a challenge for them and I get it. They seem to be focusing on the big ones, but it'll be nice to be able to, for example, pull in Microsoft logs from Office 365. They are working towards a better way of doing that, and they have a product in the pipeline to pull logs in from other SAS applications.

The biggest thing for them is going to be moving away from a Windows Server infrastructure into a straight-up Linux, which is more stable in my eyes. For the backend, they can maybe move into more of an up-to-date Elastic search engine and use less of Microsoft products.

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Senior System Engineer at a tech services company with 11-50 employees

What I would suggest is for the product to make the consoles more user-friendly. The integration module should be simpler. That way, that the end-customer himself can do the integration and they are not always dependent on our site. The integration with other vendors should be easy.

The solution is likely not the best option for a smaller organization.

One of the features I like to recommend is a LogRhythm queuing ticket for a level-one tier system so that clients are not dependent on a third party.

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Head Of Technical Services at a tech services company with 51-200 employees

I do think there is room for improvement because the system is still running on the Windows Server platform. The problem with running on Windows is that it is not that good for scaling and providing for big deployment environments.

With that said, I think it's good enough. For the most part, I just want to have a consolidated platform for the NDR, i.e. the new MistNet NDR that they have acquired, with the current XDR. At this time, it is still two separate controls.

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Learn what your peers think about LogRhythm NextGen SIEM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
555,358 professionals have used our research since 2012.
Unit Head Titanium (Security Solution) at RapidCompute

There aren't really any missing features. It's quite a complete solution.

Most of the clients using the on-prem are using customized applications. In the customized applications, we are facing parsing issues and a minimum of two days is required by the LogRhythm team for parsing logs. 

Parsing is totally controlled by LogRhythm and they do not allow any partner or any third-party to handle this part and this is a key challenge on my end. This is a huge cost impact -at least on the Pakistani market. It needs to be addressed.

The solution should be less expensive.

It would be very helpful if there was Kashif a package to help users migrate from QRadar to LogRhythm.

In Pakistan, the government is in the process of developing its final recommendation of cybersecurity and data protection process. We hope this solution will prove to be compliant and will meet the requirements in the future.

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Systems Administrators at a tech services company with 201-500 employees

It should have some more message monitoring features. It can also have some free message monitoring tools.

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Cyber Security Researcher at a tech services company with 1-10 employees

I'm not a fan of the system's user interface.

For our market, the solution is quite expensive. It would be ideal if they could work on and improve their existing pricing plans to help make it more affordable in our country.

We'd like it if the solution could be more customizable in future releases.

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Associate Senior Engineer - Network & Security at Connex Information Technologies (Pvt) Ltd.

We need to get better training for things like creating code and playlists. The way it's done now takes a long time. 

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Senior Cyber Security Engineer at a individual & family service with 10,001+ employees

There used to be the ability to create alarms based on message text that was included in LR Version 6.x that has been removed in LogRhythm 7.x, and on that, I would like to see it added back. I was told that this was due to processor overhead but with the amount of CPU and memory suggested, I don't see why this would be an issue.

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Learn what your peers think about LogRhythm NextGen SIEM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
555,358 professionals have used our research since 2012.