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Chief Information Security Officer at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Stable and cost-effective, but it needs support for Linux and Mac machines
Pros and Cons
  • "BitLocker is completely stable."
  • "It is not good for cross-compatibility, so our Mac users are not able to use it."

What is our primary use case?

Our primary use case for BitLocker is full-disk encryption.

What needs improvement?

It is not good for cross-compatibility, so our Mac users are not able to use it.

The support for Linux and Macs is really the only thing that we are missing.

For how long have I used the solution?

We have been using Microsoft BitLocker for approximately three years.

What do I think about the stability of the solution?

BitLocker is completely stable.

What do I think about the scalability of the solution?

This product is scalable, aside from the cross-compatibility issues. We have approximately 800 users.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to using BitLocker, we used PGP (Pretty Good Privacy). We switched because BitLocker was free, being included with Windows, and it had better support.

What about the implementation team?

We do not have any additional staff to maintain this product. It's just within our normal IT staff's responsibilities.

What's my experience with pricing, setup cost, and licensing?

BitLocker is included in our license and doesn't cost us anything extra.

What other advice do I have?

This product is good for our Windows machines and I can recommend it to others. That said, our continued use of it is going to be reviewed.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Usman Rasool
VP - Head Enterprise IT Infrastructure at MIB
Real User
Top 5Leaderboard
A stable solution for data protection, but the technical support should be improved

What is our primary use case?

Our primary use case is data encryption and protection.

What needs improvement?

The price of this solution should be more competitive. The first level of technical support needs to be improved.

For how long have I used the solution?

We have been using the Microsoft OS at the endpoints for five years.

What do I think about the stability of the solution?

We have not seen any bugs or glitches, so the stability is good.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users in a variety of roles and positions.

How are customer service and technical support?

We have been in touch with technical support many times and we are not satisfied, to be honest. Their first-level support is…

What is our primary use case?

Our primary use case is data encryption and protection.

What needs improvement?

The price of this solution should be more competitive.

The first level of technical support needs to be improved.

For how long have I used the solution?

We have been using the Microsoft OS at the endpoints for five years.

What do I think about the stability of the solution?

We have not seen any bugs or glitches, so the stability is good.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users in a variety of roles and positions.

How are customer service and technical support?

We have been in touch with technical support many times and we are not satisfied, to be honest. Their first-level support is pathetic. The people at the first level of support refer you to articles that do not pertain to the problem at hand.

When it comes to level-two and level-three support, it is good.

Which solution did I use previously and why did I switch?

We have also used a similar solution by Kaspersky.

What other advice do I have?

The suitability of this solution depends on the feature requirements of the organization and what they are looking for.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Solution Architect at a tech services company with 1-10 employees
Real User
Good for encryption but it's more for big customers with everything in one console

What is our primary use case?

We provide services for our clients but not for BitLocker specifically. We are a local MSP partner, so we sell different solutions but we also manage existing customers and the products they use. Our clients' primary use case is for endpoint protection. 

What is most valuable?

The most important aspect of this solution is that if your laptop gets stolen, the information is encrypted. 

For how long have I used the solution?

I have been using Microsoft BitLocker for seven months. 

How are customer service and technical support?

We haven't needed to contact customer support. 

How was the initial setup?

We have our own in-house team for maintenance. 

What other advice do I have?

I would recommend BitLocker only because of the economic side,…

What is our primary use case?

We provide services for our clients but not for BitLocker specifically. We are a local MSP partner, so we sell different solutions but we also manage existing customers and the products they use. Our clients' primary use case is for endpoint protection. 

What is most valuable?

The most important aspect of this solution is that if your laptop gets stolen, the information is encrypted. 

For how long have I used the solution?

I have been using Microsoft BitLocker for seven months. 

How are customer service and technical support?

We haven't needed to contact customer support. 

How was the initial setup?

We have our own in-house team for maintenance. 

What other advice do I have?

I would recommend BitLocker only because of the economic side, not the technical side. If the features were included in the already existing licenses I would use it. If not, I would recommend other products.

I would recommend Webroot because it's easier to maintain and report. 

I would rate BitLocker a five out of ten. 

BitLocker is more for big customers with everything in one console. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SHOAIBKhan1
IT Manager at a tech services company with 10,001+ employees
Real User
Top 20
Easy to scale, stable, and easy to use but the setup could be simplified

What is our primary use case?

This solution is used for encryption.

What is most valuable?

It's a straightforward solution for encryption. It is easy to use. It has multiple options for many uses.

What needs improvement?

The console GUI could be better. The initial setup could be simplified.

For how long have I used the solution?

I have been using Microsoft BitLocker for two years.

What do I think about the stability of the solution?

Microsoft Bitlocker is a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. It is easy to scale. 

How are customer service and technical support?

Technical support is helpful, but the response time is slow.

How was the initial setup?

The initial setup was a bit complex.

What other

What is our primary use case?

This solution is used for encryption.

What is most valuable?

It's a straightforward solution for encryption.

It is easy to use.

It has multiple options for many uses.

What needs improvement?

The console GUI could be better.

The initial setup could be simplified.

For how long have I used the solution?

I have been using Microsoft BitLocker for two years.

What do I think about the stability of the solution?

Microsoft Bitlocker is a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. It is easy to scale. 

How are customer service and technical support?

Technical support is helpful, but the response time is slow.

How was the initial setup?

The initial setup was a bit complex.

What other advice do I have?

I would recommend this solution to others.

I would rate Microsoft Bitlocker a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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