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Microsoft Dynamics AX OverviewUNIXBusinessApplication

Microsoft Dynamics AX is #5 ranked solution in top Activity Based Costing Software and #7 ranked solution in top ERP tools. IT Central Station users give Microsoft Dynamics AX an average rating of 8 out of 10. Microsoft Dynamics AX is most commonly compared to SAP S4HANA:Microsoft Dynamics AX vs SAP S4HANA. The top industry researching this solution are professionals from a computer software company, accounting for 30% of all views.
What is Microsoft Dynamics AX?
Microsoft Dynamics AX is an enterprise resource planning (ERP) solution that is simple to learn and use so you can deliver value faster, take advantage of business opportunities, and drive user involvement and innovation across the organization.

Microsoft Dynamics AX is also known as Dynamics AX, Axapta, MS Dynamics AX.

Microsoft Dynamics AX Buyer's Guide

Download the Microsoft Dynamics AX Buyer's Guide including reviews and more. Updated: November 2021

Microsoft Dynamics AX Customers
ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
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Pricing Advice

What users are saying about Microsoft Dynamics AX pricing:
  • "It's too expensive for customers to take this on themselves. As partners, we will buy this on behalf of the customers and then charge this value for each project."
  • "The pricing is expensive."
  • "I don't know how much this solution costs off the top of my head, but I know that the cloud and SaaS solutions are cheaper."
  • "It is $180 to $200 per user per month with a minimum of 20 users, which makes selling the product a bit difficult."
  • "It has a pay-as-you-go subscription."

Microsoft Dynamics AX Reviews

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Okay Akdeniz
Business Application Group Manager at OBASE
Real User
Top 5Leaderboard
Provides a lot of functionality

Pros and Cons

  • "Dynamics AX provides a lot of functionality."
  • "The product is standardised across industries so it is not a good fit for all types of sectors."

What is our primary use case?

Microsoft Dynamics AX product is an ERP solution. We provide this solution to three categories. One of them is the supply chain, one finance, and the other, retail commerce. We are implementing the supply chain through a simple warehouse model, which is finance-based. This includes the general ledger and other accounting functions. We are providing solutions for cash registers and E-commerce alongside other back-office solutions.

How has it helped my organization?

We currently work with retail companies in Turkey. We have implemented the biggest retail company which are apparel companies and grocery companies. These companies sell 40 products, worldwide. There's a lot of change currently happening in the business. For example, there are lots of new features, new functionalities, and lots of new requests from the business side. Existing local solutions cannot handle this, or change it. All local companies and enterprise industries need new functionality to adapt to the market. Hence, there is a good business case to use Microsoft Dynamics AX. You can expand it with open-source code with the partners. This gives the customers options to extend and manage their business.

What is most valuable?

Customers want all the business flow to be contained within the application. If they're using a lot of Excel and other documents, in addition to working with several other third-party applications, the problem is that these applications cannot integrate. That's a huge problem for business. It's possible to provide a solution to this by using an interconnected ERP solution with Dynamics. It is possible to interconnect to other products such as SAP, Oracle, and other global ERP types. Microsoft Dynamics AX makes this possible. Dynamics AX provides a lot of functionality. You have all your information to hand in one application. The application provides these values into the accounting application, and the accounting application executes the rest of the workflow. It's completely integrated. This is a huge and flexible design for customers.

What needs improvement?

Flexibility with how it is used. For example, if you have a specific way of working, Dynamics AX may or may not accommodate that. Although it provides a whole solution you may have to adapt your working methods to suit the product, and not how you would like to work. Sometimes the data forms provided for specific retail applications are not adequate and do not provide enough functions as the product itself is not designed for the retail industry it is mainly designed for automotive companies and distribution companies although Microsoft tried to add a retail element into the system. The product is standardised across industries so it is not a good fit for all types of sectors.

For how long have I used the solution?

We have been working with Microsoft using this solution for about 12 years. We are a gold partner in Turkey, and we've implemented this solution in Turkey. We have also implemented this solution in Sweden. We support the old versions. The first version we used is the AX 2009 but today we are implementing the latest versions. We prefer to implement the solution in the cloud, although for economic reasons, some customers require the on-premises solution.

How are customer service and technical support?

Premium support is good for the Microsoft aspect, but cloud support is not quite as good. They usually resolve issues very quickly, but sometimes do not provide key information when it is required by customers. This sometimes leads to clashes between partners and customers, as the partner is acting as first-line support.

How was the initial setup?

The time it takes is mainly due to industry type and customers expectations. Customers often make a big mistake during implementation by not providing business logic upfront when it is required. Once it is known they start to test the application to make sure it is suitable for the business logic. They are in a rush to implement ERP. Some management consulting services companies are ignored during the project implementation. We usually implement Microsoft Dynamics AX within two months. Ultimately, it depends on the customer's expectations, not how can we manage, or design the solution. This can cause a delay in implementation times, and project timelines are increased. For example, in retail, an implementation can take just 2 months or 2 years. Retail business company's logic can be different from each other. The implementation part is easy if you know your business logic but if you don't know, it can take between 1 to 3 years to implement.

What about the implementation team?

In Turkey, implementation has been difficult, as our customers are trying to reduce their IT personnel, and they want to push these services to the partners. This means the partners do not have experienced IT staff to liaise with on the implementations. The partners tend to use senior-level IT personnel working freelance, as it is not sustainable to pay the level of salaries they require permanently.

What's my experience with pricing, setup cost, and licensing?

There are about 50 to 100 users, generally at each company. One of our customers has 200 stores. There's a lot of users when you calculate the number of users at each site. We negotiate licences with Microsoft. Microsoft provides a premium support agreement with partners. It's expensive for my country, Turkey. It's too expensive for customers to take this on themselves. As partners, we will buy this on behalf of the customers and then charge this value for each project.

What other advice do I have?

The solution is good. I would give Microsoft Dynamics AX 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
JM
Director, Managed Services at a tech services company with 51-200 employees
Real User
Top 20
This is an aging product which had utility when it was introduced but it is going out of service

Pros and Cons

  • "It was an okay solution when we delivered hardware and we had to do maintenance."
  • "It is being decommissioned."

What is our primary use case?

We are using an older version of Dynamics AX and we are using their servers.  

We are a managed services company, meaning that we provide telecommunication services like VoIP (Voice over Internet Protocol) to our customers. We use Dynamics to log tickets, to resolve incidents, and to record changes in the platforms that we deliver to our customers.  

What is most valuable?

I have not really found very much that is valuable, at least in the version of the product that we are using. I do not think it is really suitable for the work that we do anymore. The reason for that is that we have changed our business model over the past few years. It was okay when we delivered hardware and we had to do maintenance on the hardware. But now that we have a real service organization where we have to comply with SLAs (Service Level Agreements) with our customers, it does not fit the structure. 

To manage the service levels, we have to meet the agreements. For example, we have to resolve priority one incidents within four hours and we have to resolve priority two incidents within eight hours. I find that the Microsoft Dynamics product is not suitable for that. We had to make a lot of adjustments and tweaks in the software just to meet our goals. The reporting for our customers was a problem because there are no portal service level reports. We had to develop all of those solutions ourselves.  

What needs improvement?

The product is no longer going to be supported by Microsoft next year. For that reason, I do not think that they will improve anything. Putting that fact aside, I think that the whole IP module can be improved. They need to improve logging, tracking, and tracing service tickets, as well as reporting towards the customer. They need to create a customer portal where the customers can view and create their own tickets. That would be a lot of work to do for a product that Microsoft will no longer be supporting.  

I would suggest that Microsoft use a real top-class ITSM (IT Service Management) with the replacement product (Business Central) and then integrate that with Microsoft Dynamics rather than developing it themselves. Integrating a dedicated product will be better.  

For how long have I used the solution?

I am with my current company since January, but I know that the company has been using Dynamics for about ten years now.  

What do I think about the stability of the solution?

Considering the fact that Dynamics AX is going out of support and they are not continuing, the product is not being properly updated and that leads to stability issues. The new version of the Microsoft solution is called Business Central. I do not know exactly what functionalities it has or what has changed. In other words, it might be the case that Microsoft has already improved the solution in the new version of the product.  

What do I think about the scalability of the solution?

Scalability has been a problem for us. That has somewhat to do with the fact that we use the 2009 version of Dynamics. It runs on Windows Servers, and we had to upgrade those servers. So that led to having some compatibility problems and that affected scalability and stability. But the lack of scalability is also an issue because we use it on-premises. In a private cloud or a SaaS service, it might be better. That is why we want to move towards a SaaS service.  

How are customer service and technical support?

The product is being decommissioned so technical support is all but non-existent.

What's my experience with pricing, setup cost, and licensing?

We have different components to use with the Dynamics solution and that can affect the price, but the price for the product is relatively high any way you look at it. You pay per seat for the number of users. Then we have, of course, the hosting costs for the server it runs on. Because we host it ourselves in a private cloud we do the maintenance on the OS level. I think that moving to a SaaS will decrease the cost a little bit.  

Which other solutions did I evaluate?

We are currently looking at TOPdesk and ServiceNow and doing some research into these products. I know that one of our competitors is changing from TOPdesk to ServiceNow. They must have a reason, so that warrants a comparison on our part as well.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best. I would rate Microsoft Dynamics as only a five-out-of-ten in general. It does not meet our needs and will essentially be decommissioned.  

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Learn what your peers think about Microsoft Dynamics AX. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Shahzad-Islam
SAP Business One / Dynamics365FO / SAP ERP Implementer & Trainer at Freelance
Real User
Top 5
Stable, with lots of competitive features, including asset management

Pros and Cons

  • "There's a moderate amount of scalability available."
  • "The solution in general just needs a few quality improvements."

What is our primary use case?

Of the majority of projects I was involved in, two of them were for retail. They wanted to use it for the POS. One was a distribution company and one was for the production. They were importing and repacking some goods, FMCG goods, and selling them. The product was used mostly in scenarios of that type.

What is most valuable?

It's good for retail businesses. 

It expands a lot and constantly bringing on new features. It's got a lot of competitive features. 

The stability is okay.

There's a moderate amount of scalability available. 

They've put in asset management, which has been a nice improvement. 

What needs improvement?

The solution could be simplified and streamlined a bit. 

There should be more clarity and better functionality in the master planning features.

It's not easy to set up.

It would be ideal if the product was priced at a bit less.

The solution in general just needs a few quality improvements. 

I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud. 

For how long have I used the solution?

I've used the solution for four or more years on multiple projects.

What do I think about the stability of the solution?

The stability is very good for the most part. Business 365 is a better solution on the stability front, however, I can't recall dealing with bugs or glitches and I can't recall it crashing or freezing.

What do I think about the scalability of the solution?

The scalability is okay, however, S4HANA is more scalable than this product. Even with the POS version, if we go above a certain limit, we can have performance issues. The AX is scalable to the mid-level market and mid-level customers. 

How are customer service and technical support?

The technical support from Microsoft is not bad. Normally, they are cooperative people. Normally in these kinds of software companies, they have their roadmap.  The support is rather satisfactory. We're happy with them.

Which solution did I use previously and why did I switch?

I have some experience with Microsoft.

The difference between SAP and Microsoft is that, with Microsoft, you have to do more development. In SAP, you do less development. If a company is good with a developer and comfortable with the developer, I would suggest the AX. If they have less IT infrastructure for coding and development, then it might be better to look at something simpler. 

How was the initial setup?

It's not easy to set up. You have to see a lot of things, a lot of setups, to get the hang of it. On top of that, often there are a number of items that the company is not using, and you have to put the defaults in place for that. It's not easy to configure. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with the licensing or pricing side of things, and therefore can't speak to how much it costs or how often licensing comes due. It is likely mid-level pricing - not the cheapest, and not the most expensive. There are other options for smaller-scale businesses such as NetSuite or SAP Business One that likely cost less. 

What other advice do I have?

I work as an implementor and a consultant and I partner with Microsoft and SAP.

In the country I work in, only on-premises solutions are possible. They are not going into cloud solutions at all.

I'd rate the solution an eight out of ten.

If a company has a good development infrastructure, and they have an in-house development team, for smaller software such as SAP Business One and NetSuite, you can go with one developer or fewer developers. However, with AX or Dynamics 365, normally you'd probably be best with three to four developers in-house. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
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JB
Data Analytics Manager at a tech services company with 51-200 employees
MSP
Top 20
Helps organize, automate, and optimize our processes

Pros and Cons

  • "The relation between CRM and Sales, that's the main strength of this ERP."
  • "They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs."

What is our primary use case?

We have the following modules: Finance, Purchase, CRM, Treasury, and sales. 

Within our company, there are roughly 15 employees using this solution.

How has it helped my organization?

I feel that most people are friendly with this solution. Using it, we can provide quick, thorough, and more effective service to our customers.

What is most valuable?

The relation between CRM and Sales, that's the main strength of this ERP.

What needs improvement?

They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs.

I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.

For how long have I used the solution?

I have been using Microsoft Dynamics AX for four years.

What do I think about the stability of the solution?

We actually have a lot of problems with the stability of Dynamics AX. We spend a lot of time trying to solve bugs and other issues. However, once all of these issues are solved, it's quite stable. 

We spent two or three months trying to identify some problems related to our balance sheets. It wasn't listing our transactions correctly throughout the modules. 

What do I think about the scalability of the solution?

We have not had any issues with scalability because we are a small company. Scalability-wise, it's great.

How are customer service and technical support?

Out of ten, I would give the technical support a rating of six.

Which solution did I use previously and why did I switch?

We used to use a different solution, but It was outdated. That's why we migrated to a mobile ERP.

How was the initial setup?

The initial setup was straightforward. Overall, it took six months. 

What about the implementation team?

We deployed everything at once. Our tech team installed everything from the beginning to the end, solving any problems along the way and moving quickly to go live.

We had a training partner and some consultants that guided us in the implementation — only for supervision purposes.

Overall, I believe eight people were involved in the deployment, including one team manager.

What's my experience with pricing, setup cost, and licensing?

I don't know how much this solution costs off the top of my head, but I know that the cloud and SaaS solutions are cheaper.

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Osama Nabih
Chief Executive Officer at Easy Touch
Real User
Top 20
Flexible, easy to use, and well-covers business needs

Pros and Cons

  • "It is stable, suitable for businesses, and covers all business needs."
  • "There is no Arabic interface in Microsoft Business Central, which is a big weak point."

What is our primary use case?

We are a solution provider and Dynamix AX is one of the products that we implement for our clients. It is primarily used for the Industrial Field in Egypt, although we have implemented solutions for doctors and trading companies, like Pingu for kids' games and toys.

We also focus on trading and investors, especially in the food industry.

What is most valuable?

Microsoft Dynamics is a great product. All Dynamic products are great.

It is stable, suitable for businesses, and covers all business needs. 

It's very flexible and easy to use.

What needs improvement?

There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. 

In the next release, I would like to see an Indian-Arabic interface.

Taxation may need some enhancements for vendors. They need a discount scheme for selling.

Also, they need more features.

For how long have I used the solution?

We have been using Microsoft Dynamics AX since 2007.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

Microsoft Dynamics is scalable. Most of our clients are medium-sized businesses but some are enterprise companies.

How are customer service and technical support?

We follow Sure Step Methodology and provide the Sure Step documents for our customers.

What's my experience with pricing, setup cost, and licensing?

Pricing for Dynamics is costly and needs to be improved. To boost the users to purchase a minimum license to end-users on the Cloud is expensive.

It is $180 to $200 per user per month with a minimum of 20 users, which makes selling the product a bit difficult.

The Business Central price is quite suitable. It is $70.00 per user per month and $100 per month as a package, which is better.

What other advice do I have?

My advice is to focus on the size of the business when it comes to creating a solution. 

For example, if it's a medium-sized company, don't offer Business Central. Instead, offer them AX for finance and operations. Or, or if they are not medium don't sell them finance and operations, sell them the Business Center it would be a better choice.

Give the user what they need.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
KS
Manager IT at a retailer with 201-500 employees
Real User
Top 5
A stable and complete ERP solution

Pros and Cons

  • "I like that it's a complete ERP solution from production level to branch level."
  • "There are so many errors."

What is our primary use case?

We're using Microsoft Dynamics AX within a tech service. Our company is a shoe company in Pakistan, and we are using Microsoft AX in the head office and branches.

How has it helped my organization?

It's an ERP solution that helps us maintain the data, plan the production level and the branch level, and help the branches coordinate with the head office. This ERP solution helps in sales, helps in production, helps in inventory movement. It also gives you the profit and loss on all the basics.

What is most valuable?

I like that it's a complete ERP solution from production level to branch level. If you have a production department, they give you all the facilities for each item to make a product complete or complete a whole mission system. It's also helpful in completing incomplete information like articles. For example, receiving articles from the warehouse in our branches and online store. The software we're using isn't for the online store, but we are using it for production.

What needs improvement?

There are so many errors. For example, in some utilities, the procedure is basically for European countries and unsuitable for us. If we need to give somebody some utilities, like reports, we need to create some special reports in our environment. We need some standard utility where we're making purchase orders or something in the warehouse. 

For how long have I used the solution?

I've been using Microsoft Dynamics AX for more than two years.

What do I think about the stability of the solution?

Microsoft Dynamics AX is stable. I didn't find any problem like this.

How are customer service and technical support?

We have a contract with Microsoft, and we don't have any problem with it because we have partners in Pakistan. If you need any help in that department, they help. If they can't, they file it directly with Microsoft. That's okay and not a problem thus far.

How was the initial setup?

If you do the installation for this, sometimes it will be difficult. But after some time, when you test the demo servers, it will be easy and not complicated.

What other advice do I have?

I would advise potential users that it's a good solution on the technical side. I would recommend it.

On a scale from one to ten, I would give Microsoft Dynamics AX an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
MA
Senior Solution Architect at a computer software company with 1,001-5,000 employees
MSP
Top 20
Flexible and scalable with competitive pricing

Pros and Cons

  • "The stability is very good."
  • "There might be some features to support localizations that could be helpful to add."

What is our primary use case?

Primarily, we use the product as an ERP solution. Different modules to be implemented, however, it's an enterprise-level ERP solution.

What is most valuable?

In current cloud environments, I like the scalability.

The security is very strong.

We have found the flexibility and the configuration potential of the solution to be very good. It's very flexible.

The stability is very good. 

The features themselves and the governance models and application lifecycle management are on a quite good level right now.

We have been in very tight cooperation with Microsoft. We know all the service channels and we have a good outlook on the product roadmap and et cetera.

The pricing is competitive.

What needs improvement?

I cannot recall finding a lack of features in any area. It's pretty great.

There might be some features to support localizations that could be helpful to add. 

For how long have I used the solution?

I started with AX and then I had some kind of hybrid role with AX as an ERP and also done with a CRM. Lately, I have been only concentrating or focusing on the CRM side, however, currently, I am in between. My AX history is from 2007.

What do I think about the stability of the solution?

Nowadays, the solution is very stable. Just last week we counted the service breakages or service breakdowns from last year running and for end customers there have not been one service breakdown that would cause some kind of harm or issue in the production use. That's why we see that it's very stable.

What do I think about the scalability of the solution?

The solution is very scalable. If a company wants to expand it, it can do so easily.

What's my experience with pricing, setup cost, and licensing?

The pricing level is quite good. It's the licensing or server speeds which you are using with the cloud solutions or cloud services, and it's at a very reasonable level right now. They are quite competitive within the market.

What other advice do I have?

We're a Microsoft partner.

We have customers working in the public cloud, private cloud, hybrid, and on-premises environments.

I'd rate the solution at an eight out of ten. We have been quite pleased with the solution.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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NK
Senior Manager- Presales at a tech services company with 501-1,000 employees
MSP
Top 20
Great UI, well-structured modules, customizable, and accessible from any device

Pros and Cons

  • "It is easy to use, and it has a great UI. It has very well-structured modules. In terms of setup and configuration, they're logically placed, which makes it easy for any user to pick up information and learn more about the system, rather than just be plain key users of that business operating system."
  • "If I had to add something in the next release, it would probably be a mobile application for a sister application of Dynamics 365; not the ERP but the Dynamics 365 HR solution. It would definitely help if we could have Microsoft or a Microsoft partner introduce a mobile application for it."

What is our primary use case?

I'm a consultant. I'm not an end-user of it. I've been implementing on-premises and on-cloud solutions with the older versions and the new one.

It can be used for the retail industry and manufacturing in terms of the lean process industry. It can also be used for professional services as well as the public sector industry. 

What is most valuable?

It is easy to use, and it has a great UI. It has very well-structured modules. In terms of setup and configuration, they're logically placed, which makes it easy for any user to pick up information and learn more about the system, rather than just be plain key users of that business operating system.

It is scalable and customizable. Easy integration and availability of workspaces help in easily making it very role-oriented. They also make it easy for users to access and use it.

The fact that it is on the cloud makes it accessible from any device and at any given point in time, as long as you have a connection to the internet.

What needs improvement?

If I had to add something in the next release, it would probably be a mobile application for a sister application of Dynamics 365; not the ERP but the Dynamics 365 HR solution. It would definitely help if we could have Microsoft or a Microsoft partner introduce a mobile application for it.

For how long have I used the solution?

I have been using this solution for 10 years.

What do I think about the scalability of the solution?

It is scalable. It is customizable through extensions.

It is normally aimed at mid to large segment industries, primarily enterprise-size companies where you have more than 300 users.

How are customer service and support?

Their support is okay.

How was the initial setup?

It is straightforward and easy. The deployment duration differs depending on the size of the environment and the number of modules that we're implementing and so on.

What's my experience with pricing, setup cost, and licensing?

It has a pay-as-you-go subscription.

What other advice do I have?

I would absolutely recommend this solution to others. I would definitely rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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