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Microsoft Dynamics NAV OverviewUNIXBusinessApplication

Microsoft Dynamics NAV is #7 ranked solution in top Activity Based Costing Software and #9 ranked solution in top ERP tools. IT Central Station users give Microsoft Dynamics NAV an average rating of 8 out of 10. Microsoft Dynamics NAV is most commonly compared to SAP ERP:Microsoft Dynamics NAV vs SAP ERP. The top industry researching this solution are professionals from a comms service provider, accounting for 29% of all views.
What is Microsoft Dynamics NAV?
Microsoft Dynamics NAV is a global enterprise resource planning (ERP) solution that provides small and midsize businesses greater control over their financials and can simplify their supply chain, manufacturing, and operations. It's quick to implement and easy to use, with the power to support your growth ambition.

Microsoft Dynamics NAV is also known as Dynamics NAV, MS Dynamics NAV.

Microsoft Dynamics NAV Buyer's Guide

Download the Microsoft Dynamics NAV Buyer's Guide including reviews and more. Updated: November 2021

Microsoft Dynamics NAV Customers
Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
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Pricing Advice

What users are saying about Microsoft Dynamics NAV pricing:
  • "I think the pricing is the best; it's cost effective for sure."
  • "The first time we tried to buy the newest version, it was expensive."
  • "I have some subscription-based customer and a few customers who have perpetual licenses that hosted the application on the cloud."
  • "The price of the solution is reasonable."
  • "Microsoft Dynamics NAV has a pay-as-you-use payment model."
  • "The price of the solution is reasonable."

Microsoft Dynamics NAV Reviews

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YE
Group CIO at a import and exporter with 51-200 employees
Reseller
Very well integrated but the area of customizations could be improved

Pros and Cons

  • "The vertical covers all aspects of functionality and integrates easily with the existing Office products."
  • "We need to customize more often than we would like."

What is our primary use case?

We have the standard NAV and we also have a vertical that's developed for the auto dealership business industry. Both of them are based NAV but the vertical is also based on Dynamics NAV. It has simplified a lot of the issues in product selections and the like. The reseller is certified on their platforms, and we obviously use the product. We have quite a strong partnership with Microsoft.

What is most valuable?

The solution is very well integrated and doesn't require a lot of work in that respect. We're happy with it. One of the advantages is that, for example, the vertical covers all aspects of the functionality for the various areas of operations and integrates easily with the existing office products, BI, and CRM. On top of that, there are a lot of resources available for this platform to do whatever integration is required. Essentially, we use the SharePoint product, Offices 365, the mail, all are well integrated. On top of that, there are a few other functionalities that could be coming out on Office 365 which would help us to improve our processes. 

What needs improvement?

Because the platform is open, the ERP is open. Sometimes we have to do a few customizations for improving our internal processes which we do that as we go along, we've got all the GDPR things in there. It covers a lot of the aspects that we need to manage. An improvement would be the customizations that we do tend to limit by adapting our processes to the software. I'd say we'd be adapting around 60-70% and customizations would be around 30%. We don't want to diverge a lot from the standard version.

We have to deal with a lot of audit issues coming from various places which is a time-consuming process. Auditors like to see who has got permissions for this and that. That's a bit of a hassle to get it out, but we do it. It's not the functional side that's an issue.

I'd like to see the ability to address certain queries simplified. Not operational queries, but business issue queries, from the perspective of somebody who's managing the software.

For how long have I used the solution?

I've been using this solution for around 14 years. 

What do I think about the stability of the solution?

It's quite a stable product. 

What do I think about the scalability of the solution?

What we consider as a large customer here, or a large base here in Mauritius would be considered small in other countries. We've scaled up to about 700 users or so and it's scaled pretty well. We started with like 150 or 200, now we are 700, but it scaled quite well. No big issues there. We have plans for expansion in the future. We have four engineers trained on the software to deal with all support issues. 

How are customer service and technical support?

We don't interact directly with Microsoft for support. We go through our service provider. If you look at the Microsoft model, Microsoft or our vertical company does the software, and then they deploy it for partners. We go to those partners. We've been with them for around 14 years and support has been quite good the whole time.

How was the initial setup?

No, it's not complex. Microsoft has done a lot since our first version in 2006, we don't have to do any major upgrades anymore. It doesn't take like three days to do an upgrade. Now it's a very simple process that takes about half a day to move to a new version. So they've broken down the upgrade process into chunks that we receive every three months or every four months. So in terms of manageability is much better. We don't have to do a big upgrade project anymore. They've done a lot of work on this for the past years, and it's now very easy to do things in there, to do those projects.

What other advice do I have?

If we require customization, we go to the service provider. We also have project managers on the side who come up with various options and solutions. Then it goes through a certification process. If customization is required, we go to our service provider, who is certified to change the system. So we don't do any development as such.

Our plan is to move most of our workload to the cloud, so we've been concentrating on Office 365 for the past couple of years. We're nearly there, but there are still a few things to move over. After that, we will be looking at an Azure infrastructure for the ERPs. The coronavirus has accelerated the move.

I would rate this solution a seven out of 10. Not a ten because there's always room for improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
MY
IT at a financial services firm with 201-500 employees
Real User
Top 5Leaderboard
Very customizable, quite stable, and offers a straightforward setup

Pros and Cons

  • "The initial setup is pretty straightforward."
  • "It would be nice if the integration process was easier."

What is our primary use case?

We are into pension funds administration. Our core function involves onboarding of clients, management pension funds and remittance of client pensions when they meet the criteria set out for disbursement. The management process of pension funds involves collection of clients monthly pension contributions and investing the asset to generate additional value for our clients and this is where MS Navision comes into the picture.

We essentially use MS Navision as our backend ERP system being used in managing all the records and potential costumer requests. However, we use a different system in managing our investment booking process.  

Invariably, there is a handshake between our MS NAV system and investment solution which helps to create the unitization process and generation of fund price.

How has it helped my organization?

It helps to automate the management and processing of clients funds

What is most valuable?

One of the reasons why NAV was best suited for us was the fact that it was customizable. All the functions aren't off-the-shelf. 

The initial setup is pretty straightforward.

What needs improvement?

We're actively looking at migrating to Business Central by the end of the year. This is due to the fact that support for the solution would have ended. MS Business Central is Microsoft's replacement to MS NAV which would reached it's end of life this year.

It would be nice if the integration process was much easier.

I don't see any reason why Microsoft can't use a standard Microsoft development environment  to develop it. It makes it hard for my development team to create additional module using another development language C/side

For how long have I used the solution?

We've been using NAV for more than 10 years. We even upgraded from the 2015 to 2017 model. We have been using the product for a very long time at this point.

What do I think about the stability of the solution?

The solution is quite stable. We have no complaints. there are no bugs or glitches. It doesn't crash or freeze. it's reliable.

What do I think about the scalability of the solution?

The product is quite scalable. If a company wants to expand it, it can do so.

How are customer service and technical support?

Technical support has been good over the time. However, Microsoft is ending support in June of this year, which is why we need to move away from the product.

How was the initial setup?

There are two things to keep in mind with the initial setup. The installation is different from customization. Installing NAV is pretty easy, however, as a customer, we have to get a Microsoft partner to help us build the models that we want to have on it, which leads to additional costs. That said, in terms of installing it, it's pretty straightforward.

In order to get the solution to suit our environment, it took us six months to deploy the a fully functional solution.

What about the implementation team?

We do need the assistance of a Microsoft partner to help us customize certain models.

What's my experience with pricing, setup cost, and licensing?

There are additional costs involved due to the fact that you need Microsoft partners to help build out specific modules that are not out of the box.

What other advice do I have?

Microsoft is stopping support for NAV this year, which is why we are planning to migrate to Business Central. We expect it to have good technical support and also easy to use. Most  likely, the solution will be similar, so that we don't need a lot of training on the new system before or after migration.

While I would normally recommend the solution to other organizations, the problem right now is that the product is no longer being supported by the OEM. 

I would suggest that organizations planning to move to MS NAV should focus on MS Business central instead.

Overall, I would rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Microsoft Dynamics NAV. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Kamesh Gunupur
Vice President - Information Systems at a media company with 1,001-5,000 employees
Real User
Top 5
Is highly flexible and functional, but auditing control needs improvement

Pros and Cons

  • "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."
  • "Some of the control aspects such as auditing can definitely be improved. For example, auditing is not very easy, and the user permissions are complicated."

What is our primary use case?

Microsoft Dynamics NAV gets used for our internal financial services. It's the main finance application for us. We use it as our ERP software.

What is most valuable?

I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional.

A regular consultant will be able to do a lot more than that with some of the other platforms. With SAP, you may need a specialized consultant for each module. You won't get one person who is an expert in multiple modules that can do a lot of work easily. This is not the case with Microsoft Dynamics NAV.

So, it's cost effective in terms of price and maintenance as well. You get resources that are very helpful, and the application by itself is very flexible.

It's stable and scalable at small to medium load requirements.

What needs improvement?

Some of the control aspects such as auditing can definitely be improved. For example, auditing is not very easy, and the user permissions are complicated.

Also, Materials Management is a bit limited.

At the moment, I definitely want them to scale up and make audit control easy to manage.

Some of the code should be optimized for better performance.

For how long have I used the solution?

I've been using it for 10 years.

What do I think about the stability of the solution?

I think we have around 1,000 NAV users with a peak load of around 400 to 500 users. At that load, our systems are actually stable.

What do I think about the scalability of the solution?

It's being used in multiple use cases, whether it's small, medium, or large organizations. Because of the flexibility, it works in many of the use cases, but in large organizations where you need better structure, high scalability, and performance, SAP has a better profile.

How are customer service and technical support?

We work very closely with technical support. I'm satisfied, but I won't say that it's great; it's just good. They are engaged with us, but there are times when we do not get the solution that we are looking for, and at other times, it just takes time. In general, the best part is that they're easily accessible and that they're supportive.

What's my experience with pricing, setup cost, and licensing?

I think the pricing is the best; it's cost effective for sure.

What other advice do I have?

We used SAP in my previous organization, and in this organization, we're on Microsoft Dynamics NAV. SAP is highly structured, and at times, it doesn't let you customize it the way you would want to. However, Microsoft Dynamics NAV provides a little bit of flexibility.

I think it's a decent product to evaluate. If you have use cases with small to medium load requirements, Microsoft Dynamics NAV is a good option. You can do other configurations as well with it.

However, if you have an excess load of 1,000 or 1,000 plus users, you would definitely need to look for a more enterprise solution like SAP or AX. 

With Microsoft Dynamics NAV, Materials Management is a bit limited. So if you're a small organization and have resources to manage that kind of thing, this solution will be cost effective.

On a scale from one to ten, I would rate Microsoft Dynamics NAV at seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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HD
IT Manager at a construction company with 201-500 employees
Real User
Top 20
A useful enterprise resource planning app that makes data more manageable

Pros and Cons

  • "Our data is much more manageable than before."
  • "Customization and costs could be improved."

What is our primary use case?

We use Microsoft Dynamics NAV for everything that the software has to offer. Some accounting, financing, a little bit of CRM, order processing, marketing sales, and ERP.

How has it helped my organization?

Microsoft Dynamics NAV has helped us reduce the amount of paper used within the organization.

What is most valuable?

Everything seems to be useful for each production department. We have everything recorded in the database, so our data is much more manageable than before. That's one of the greatest advantages.

What needs improvement?

Customization and costs could be improved. Customization is a little complex, so we don't do that. We just use the basic features provided there. We also don't have a theme to customize it as it costs a lot.

In terms of what I see from the IT department, it would help if we could create an application within Dynamics NAV itself, like a dashboard, which we could customize ourselves.

It'll also help if they had documentation to help with API programming. I have a hard time finding the documentation about it. We need to drill down through the output and input of the structures they gave us, and I can't find a detailed explanation of the objects and properties.

For how long have I used the solution?

I've been using Microsoft Dynamics NAV for about seven years.

What do I think about the stability of the solution?

The stability of Microsoft Dynamics NAV is quite good. I think on a scale from one to ten; I'm going to give it a seven or an eight as it depends on the database.

What do I think about the scalability of the solution?

Scalability depends on the hardware as the software is really simple. Scalability also depends on the database.

How are customer service and technical support?

Our Microsoft partner here is quite responsive whenever we call them.

How was the initial setup?

At first, the initial setup feels complex, and we have to do some modeling to know how to deploy it. We've been studying it, and it's becoming quite easy compared to SAP.

What's my experience with pricing, setup cost, and licensing?

The first time we tried to buy the newest version, it was expensive.

What other advice do I have?

I would advise potential users to get whatever data is needed to implement this. The partnership should give you whatever you need, according to your experience. 

Just ask what's the requirement and follow the partner's guide. It's already a step-by-step process. It's not going to be very difficult to follow. They will explain what's required of us as the customer and what data we should put there.

On a scale from one to ten, I would give Microsoft Dynamics NAV an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
DP
Practice Head- Epicor at coporateserve Solutions pvt. ltd.
Real User
Versatile, intuitively easy to use, but not suited for large businesses

Pros and Cons

  • "Microsoft products are very good in general. This product is flexible, easy to use, intuitive, and has good capabilities."
  • "The solution is not best suited for larger-scale businesses."

What is most valuable?

Microsoft products are very good in general. This product is flexible, easy to use, intuitive, and has good capabilities. The solution does well in India because of the solid brand Microsoft has created.

What needs improvement?

The solution is not best suited for larger-scale businesses. The features are lacking, there could be more add ons available. There are some other areas that are lacking but there are separate solutions for those other areas not covered in this solution. For example, field services and CRM are in Dynamic 365 and there is no BI feature but there a separate application for that called Power BI.

I would like to see some project related feature in upcoming releases of the application. Some companies are professional service companies and they can also be project-based. Having some projects features would be helpful. If they are not including manufacturing, then at least they can add features for project-based companies.

For how long have I used the solution?

I have been using this solution for 13 years.

What do I think about the stability of the solution?

We had some issues with the stability with NAV2016. There were times when it would crash when we were doing a high amount of data entry.

What do I think about the scalability of the solution?

The solution is best suited for small businesses especially those offering services and distribution.

Which solution did I use previously and why did I switch?

There has not been an updated version of this solution since NAV2016 here in India. Microsoft is releasing the replacement on April 1st, 2021 called Business Central and we already have many customers that are going to migrate.

How was the initial setup?

The installation is easy.

What about the implementation team?

We did the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

I have some subscription-based customer and a few customers who have perpetual licenses that hosted the application on the cloud.

What other advice do I have?

If I was going to rate the solution in terms of global positive effectiveness, I would give it an eight out of ten. However, if I was going to rate it out of the sum of features and functionality, then I would rate it a four or five. 

Overall, I rate Microsoft Dynamics NAV a six out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Peter Haider
Teamlead MS Dynamics 365 at Peter Haider Consulting
Real User
Top 20
Reliable, priced well, and quick technical support

Pros and Cons

  • "The customer support is good. The first level of support agent in every case was able to solve the problem very quickly."
  • "There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types."

What is our primary use case?

The solution can be used to manage everything inside of your business. This includes, and not limited to, accounting, resources, inventory, logistics, sales, purchases, employee management, and protection. 

How has it helped my organization?

We are very dependent on this solution. We manage almost all of our business processes, it has helped us a lot. We could not live without it.

What needs improvement?

There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types. The revenue resources could be improved by having one common table with revenues. Furthermore, I have found when it comes to customization of the solution, I have had to do some modifications in areas to cover our requirements this has been the case with my colleagues and other companies as well.

In the future, there could be a better connection to Microsoft CRM and the field service area within this solution needs improvement. Microsoft Dataverse is a program where you can exchange data between the two solutions and there needs to be better integrated.

For how long have I used the solution?

I have been using this solution for approximately 30 years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The customer support is good. The first level of support agent in every case was able to solve the problem very quickly.

How was the initial setup?

The installation is easy.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable.

What other advice do I have?

My advice to those wanting to implement this solution is to train and educate their new developers and in-house staff about the solution.

I rate Microsoft Dynamics NAV a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementor
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NK
Senior Manager- Presales at a tech services company with 501-1,000 employees
MSP
Top 20
Role-oriented, beneficial workplace homepages, and stable

Pros and Cons

  • "Microsoft Dynamics NAV is brilliant and it's a different segment when comparing it with Dynamics AX. Dynamics AX is a larger product with much more features and it's aimed at a different segment of the market."
  • "I am hoping there is more integration with other platforms, more features, and customization in the next release."

What is our primary use case?

Microsoft Dynamics NAV is primarily used for professional services, finance, and basic supply chain management. it is not the best for the manufacturing sector.

What is most valuable?

Microsoft Dynamics NAV is brilliant and it's a different segment when comparing it with Dynamics AX. Dynamics AX is a larger product with much more features and it's aimed at a different segment of the market.

I have found it to be role-oriented. You have different workspace homepages and it's has something for everyone from finance to project management to inventory. Additionally, it has a basic manufacturer sector functionality.

What needs improvement?

I am hoping there is more integration with other platforms, more features, and customization in the next release.

For how long have I used the solution?

I have been using Microsoft Dynamics NAV for approximately four years.

What do I think about the stability of the solution?

The solution is salable.

What do I think about the scalability of the solution?

Microsoft Dynamics NAV is primarily used in small and medium-sized companies.

How are customer service and support?

I have found the support to be good.

How was the initial setup?

The installation is straightforward.

What's my experience with pricing, setup cost, and licensing?

Microsoft Dynamics NAV has a pay-as-you-use payment model.

What other advice do I have?

For people who want to start using Microsoft Dynamics Business Central, it's a far easier system to use than any other competing ERPs in the segments because it's very easy to configure. It's easily available and installation is simple.

I would recommend this solution to others.

I rate Microsoft Dynamics NAV a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Thawatchai Sap-Ulai
Project Manager at Kanoksin
Real User
Top 20
Easy to use, flexible, but improvement in customer service needed

What is our primary use case?

I use the solution to check inventory as well as many other internal business tasks.

What is most valuable?

The solution is easy to use, flexible, and customizable.

For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

The stability is decent in this solution.

What do I think about the scalability of the solution?

We have approximately 50 people using the solution in my organization.

How are customer service and technical support?

In Thailand, the support here could be better. The process to get an answer is too long.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable. You can pay for a…

What is our primary use case?

I use the solution to check inventory as well as many other internal business tasks.

What is most valuable?

The solution is easy to use, flexible, and customizable.

For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

The stability is decent in this solution.

What do I think about the scalability of the solution?

We have approximately 50 people using the solution in my organization.

How are customer service and technical support?

In Thailand, the support here could be better. The process to get an answer is too long.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is reasonable. You can pay for a license at set intervals. For example, monthly or annually.

What other advice do I have?

If the support was better for this solution I would rate it higher.

I rate Microsoft Dynamics NAV a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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