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Test Automation Lead at a financial services firm with 10,001+ employees
Real User
Top 5
User-friendly, scalable and reliable
Pros and Cons
  • "For me, the solution is very user-friendly. I've used it a long time and I know where everything is."
  • "For new users, it might take them some time to get used to the product."

What is our primary use case?

We primarily use the solution for emails and calendars and things like that.

What is most valuable?

It is a stable solution.

The solution is scalable.

For me, the solution is very user-friendly. I've used it a long time and I know where everything is. 

What needs improvement?

For me it's sufficient. I don't see much that can be improved.

I'm not sure if the security is enough. That said, for my purposes, it's fine. However, I am aware there are always new vulnerabilities and security threats to worry about.

For new users, it might take them some time to get used to the product.

For how long have I used the solution?

I've used the solution for as long as I've worked with the company I'm at now. It's been a few years at this point. 

What do I think about the stability of the solution?

We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing. 

What do I think about the scalability of the solution?

The solution has been scalable so far. We have no problems expanding it.

In our company, we have several thousand people that use the solution.

How are customer service and technical support?

I have never called technical support myself. Therefore, I cannot speak to how helpful or responsive they are. We have our own internal team that handles everything.

How was the initial setup?

I was not personally involved in the installation process. I cannot speak to how easy or difficult the setup would have been.

I'm not sure how many support personnel we require for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing aspect of the solution. I cannot speak to any costs involved. 

What other advice do I have?

I'm just a partner so not like I'm an administrator of IT.

It's my understanding that the solution we work with is a company installation and is not on the cloud, however, I'm not 100% sure.

I'm not sure which version of the solution we're on. I don't know the version number off-hand. 

I'd rate the solution at a nine out of ten overall. we've been very pleased with its capabilities. 

I would recommend the solution to other users and companies. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sabarish Natarajan
Solutions Architect at a tech services company with 10,001+ employees
Real User
Top 5
Good integration with other services, fair price, and makes work much easier
Pros and Cons
  • "It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier."
  • "There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks."

What is our primary use case?

I use it as a customer, and I also do implementations for my customers. I mostly go with hybrid deployments.

What is most valuable?

It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier.

What needs improvement?

There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks.

The products or the updates that come in are more frequent. If I want to move from Exchange on-prem to Exchange Online, there are prerequisites that need to be met. They always have prerequisites for the latest one, but not all customers will have the latest infra. They might have a six or three months old version, but the expectation is the latest one. This prerequisite is a little inconvenient for those customers who wish to migrate to the cloud.

The response time of their support can be improved. 

For how long have I used the solution?

I have been using this solution for seven to eight years.

How are customer service and technical support?

I have not contacted them recently. I used to contact them four or five years ago. I would rate them a four out of five. One point is for the delay in their response. 

How was the initial setup?

It depends on the organization. If it is an SME, it is going to be straightforward. If it is an enterprise, it is going to be complex.

What's my experience with pricing, setup cost, and licensing?

Its price is fair.

What other advice do I have?

I will recommend others to go with the complete suite instead of going for just Exchange. If they go with Office 365, which is a bundled service, they will get more flexibility and collaborative workspace. It will enable their users to work without moving around the apps.

I would rate Microsoft Exchange an eight out of 10. Obviously, not everything is 100% satisfactory, but there are a lot of improvements happening. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Project Manager at a transportation company with 51-200 employees
Real User
Top 20
Easy initial setup but lacks online functionality
Pros and Cons
  • "The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple."
  • "In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards."

What is our primary use case?

At the moment, our primary use case is mostly for mailing, but in the near future we will be more focused on collaboration, as well.

What is most valuable?

There is nothing special that I like with Exchange. They made a system that works in business. It is quite normal that companies use Exchange.

What needs improvement?

In terms of what should be improved, they should probably move to a cloud option like Office 365. We would like to get this functionality without the need to deploy complex hardware and software solutions. This should be the next thing, making Exchange more related to Office products, which are more cloud-oriented, less on-premise or desktop-oriented solutions, like the direction Google is strongly moving towards.

For how long have I used the solution?

I have been using Microsoft Exchange for about five years.

What do I think about the stability of the solution?

In terms of stability, if you are a user or if you have a number of users, especially a big number of users, there will occasionally be some bugs in the product. That is a normal situation.

What do I think about the scalability of the solution?

In terms of current users, I think we have about 3,000 or 4,000.

They are not dedicated solely to the Exchange. They are also supporting other software technology solutions.

How are customer service and technical support?

My experience with tech support is that they are mostly good enough.

How was the initial setup?

The initial setup is quite a straightforward process. I don't think it is a very complicated solution. Plenty of things could be more complex, but the ordinary, general settings are quite simple.

What other advice do I have?

My personal preference would be a Google solution. It is not a big difference. My advice to anyone considering Microsoft Exchange would be, stay with your product because switching to another product can be costly and a complicated task.

On a scale from 1 to 10, I would rate Microsoft Exchange a 6.

It may be that some nice features are missing.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a energy/utilities company with 5,001-10,000 employees
Real User
Improves collaboration between our organization and contractors through the ability to exchange information and tasks
Pros and Cons
  • "The most valuable features are that you can exchange information, tasks, attachments, and enhance the process in a short amount of time."
  • "For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution."

What is our primary use case?

Our entire organization uses Microsoft Exchange. We are using Microsoft Exchange 2016. The solution is deployed on-premises.

How has it helped my organization?

This solution has improved the collaboration between our organization and our partners and contractors.

What is most valuable?

The most valuable features are that you can exchange information, tasks, attachments, and enhance the process in a short amount of time.

What needs improvement?

The security for the email technology could be improved.

For the next release, there are some features on the cloud-based Exchange that aren't included on-prem. It would be great if these features were made available in the next release. For instance, integration between Exchange and its on-prem calendar is not available for the on-prem solution.

For how long have I used the solution?

I have been using this solution for more than 15 years.

What do I think about the stability of the solution?

I think Exchange is one of the most stable products from Microsoft.

What do I think about the scalability of the solution?

The product is scalable.

How are customer service and support?

Technical support is good. We're covered with the technical support maintenance agreement with Microsoft.

How was the initial setup?

Most of the process is straightforward.

What about the implementation team?

We used a consultant for deployment. We are working directly with Microsoft partnerships.

What's my experience with pricing, setup cost, and licensing?

We renew the product license with Microsoft every three years.  The cost is included within a bundle of services. It's an enterprise agreement with Microsoft.

What other advice do I have?

I would rate this solution 10 out of 10. It has enhanced the process of exchanging information between our organization and others.

I recommend this solution for others to use the auto implement. It's a good product. You can use this product through cloud, and it will be more valuable than on-prem deployment.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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General Manager - IT at a comms service provider with 10,001+ employees
Real User
Top 20
It's a robust system that's suitable for a large enterprise environment
Pros and Cons
  • "Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
  • "Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."

What is our primary use case?

Exchange is an email solution. It is widely used in our organization.

What is most valuable?

Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers. 

What needs improvement?

Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.

For how long have I used the solution?

I've been using Exchange for many years now. 

What do I think about the stability of the solution?

Microsoft Exchange is highly stable.

What do I think about the scalability of the solution?

You can scale it horizontally by adding several servers behind the load balancer if you want. We have more than 20,000 users.

How are customer service and support?

We contacted Microsoft about an issue a while back, but it was so long ago, I can't remember what the problem was.

How was the initial setup?

Installing Microsoft Exchange is straightforward. The conversion takes time, but the installation itself takes less than two hours. The total deployment time depends on what you want to do, i.e., how many servers you want to configure, the structure of your domain controllers, etc. We have four team members for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We have an enterprise agreement with a five-year contract.

What other advice do I have?

I rate Microsoft Exchange eight out of 10. Exchange has a cloud solution also, so depending on the count of users, you can decide whether to use the on-premise or cloud version.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Vijay-Pandey
Delivery manager at a computer software company with 201-500 employees
MSP
Top 5
A stable and scalable solution with good technical support, but should be easier to deploy
Pros and Cons
  • "The technical support is fine."
  • "The solution should be easier to deploy."

What is our primary use case?

I believe I had used my previous version in 2010 or 2016. Subsequently, more people switched to Office 365, Exchange Online. 

Microsoft Exchange is exclusively an email solution and this is what we use it for. 

What is most valuable?

The performance is good.

What needs improvement?

The solution should be easier to deploy. 

For how long have I used the solution?

I have used Microsoft Exchange for a couple of years. I'm now using Office 365, Exchange Online.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution can scale up to whatever number of users one desires. This depends on one's infrastructure.

The solution is scalable. 

How are customer service and support?

The technical support is fine. 

How was the initial setup?

The deployment could be easier. 

I believe the installation lasted a couple of hours. However, further integration takes time and this can vary with the additional features one wants, customization which is based on the ETA, the rules and one's desire to make the solution visible to others. 

Once the solution is wholly deployed, there is not much need for further intervention. 

What's my experience with pricing, setup cost, and licensing?

We pay for the license annually. We could take advantage of it throughout the course of the year, although it is now online, meaning subscription-based, by which the person can receive all the bookings, save for the mailing system. 

What other advice do I have?

I'm currently using Office 365, Exchange Online.

The solution can scale up to whatever number of users one desires. This is wholly dependent on one's infrastructure.

We have approximately eight to ten thousand users making use of it in our organization. 

I would recommend the solution to others. People are gravitating towards it. 

I rate Microsoft Exchange as a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Muhammad Shoaib Bhatti
CoFounder/CTO at Hybrid Technologies
Reseller
Top 5
Subscription-based pricing that you can budget, and it is both stable and scalable
Pros and Cons
  • "Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
  • "The pricing could be better, and it could have an easier implementation."

What is our primary use case?

I am a reseller of Microsoft products.

The primary use case of this solution is for email communication.

What needs improvement?

The pricing could be better, and it could have an easier implementation.

For how long have I used the solution?

I have been selling Microsoft Exchange for approximately 12 years.

We sell various versions, it depends on the current market.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. There are approximately 100 people using this product.

90% of our customers are using it, whereas 10% are using other solutions.

We plan to continue selling this product.

How was the initial setup?

Depending on the customer's requirements, it could be easy to install or it can be very complex.

If it's a new, fresh deployment, then it's very easy.

When migrating, we have to follow the restrictions of Microsoft and sometimes it can be really complex. It depends on customer scenarios.

What about the implementation team?

We have a technical team who are certified with Microsoft, for deployment, migrations, maintenance, and support.

What's my experience with pricing, setup cost, and licensing?

It's a little bit expensive.

Microsoft is now introducing a new pricing model which is subscription-based. Previously, it was a one-time purchase and you could use it until the product came to the end of life. Now it's subscription-based and you can use the subscription yearly. 

Customers can benefit from this new pricing model because it's expensive, and now with the subscription, they can budget for this.

What other advice do I have?

This is a product that I can recommend to others.

I would rate Microsoft Exchange a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
ICT and Cyber Security Adviser at a security firm with self employed
Real User
Top 20
It provides a good platform for collaboration between users
Pros and Cons
  • "The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users."
  • "Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved."

What is our primary use case?

We mainly use Exchange for the email, calendar, and contact management features. 

What is most valuable?

The functionality on the user side is quite good. Exchange provides an excellent platform for collaboration between users. 

What needs improvement?

Exchange's management could be improved a bit, and its troubleshooting tools are limited at times. It's not easy sometimes to troubleshoot. That's another area where there's room for improvement.

Microsoft could make it easier to combine comments in the GUI. It isn't easy to do certain things in Exchange, primarily if the administrator isn't used to the command line, so I think the customer interface could be improved.

For how long have I used the solution?

I've been using Microsoft Exchange for 15 years.

What do I think about the stability of the solution?

Exchange's application front services are robust and scalable.

How are customer service and support?

I've never had to contact Microsoft support about issues with Exchange. We used to have a support contract with Microsoft, but it was for integration. However, the technology itself is mature though, and we have extensive experience managing Exchange. But if there are matters related to the environment, sometimes it is tricky. You have to build your own capability and rely on it when there is some novel use case.

What's my experience with pricing, setup cost, and licensing?

If you want to run Exchange as an on-premises solution, you have to cover infrastructure costs. If cost is an issue, you can opt for Office 365 instead. But I'm fine with what we're paying because we have no problem budgeting for an Exchange server.

What other advice do I have?

I rate Microsoft Exchange nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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