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Microsoft System Center OverviewUNIXBusinessApplication

Microsoft System Center is #15 ranked solution in top Application Infrastructure tools. IT Central Station users give Microsoft System Center an average rating of 8 out of 10. Microsoft System Center is most commonly compared to Oracle SOA Suite:Microsoft System Center vs Oracle SOA Suite. The top industry researching this solution are professionals from a computer software company, accounting for 42% of all views.
What is Microsoft System Center?
System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

Microsoft System Center was previously known as MS System Center.

Buyer's Guide

Download the Application Infrastructure Buyer's Guide including reviews and more. Updated: November 2021

Microsoft System Center Customers
Kassen_rztliche Vereinigung Nordrhein, Magyar Telekom Nyrt., Adeka, QualCare, Aeriandi, UniCredit Bank d.d., Mostar, Allianz Australia Ltd., Grupo Familia
Microsoft System Center Video

Microsoft System Center Reviews

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Dimitris Zografos
IT Security & Infrastructure Manager and Technical Support at a energy/utilities company with 1,001-5,000 employees
Real User
Top 10
Stable for overseeing operations systems; could be more user friendly

Pros and Cons

  • "Good for managing and administering the infrastructure."
  • "Could be more user friendly."

What is our primary use case?

Our use case is to easily see the resources of our infrastructure and we use System Center for that. It allows us to simply review a situation and get a report about the operations systems for all users and know whether they need an upgrade or anything else. It allows us to manage and administer the infrastructure.

We're a government organization and I am the infrastructure and technical support manager. We have an enterprise agreement with Microsoft, and we're also a customer.

What needs improvement?

In our case, the solution would be improved if they migrated to a cloud version. There could also be some improvement in the environment, it should be more user friendly.

For how long have I used the solution?

I've been using this solution for 10 years. 

How are customer service and technical support?

I've contacted technical support a few times because I work with engineers, but we don't contact them for the simple issues. The problem is that when we do contact them they don't have a ready solution. Several times they've needed to update or patch things to make the solution work. We had an issue where users were unable to send or receive emails to their phones or mobile devices. It took a long time to solve that problem. They are willing to help, but there is too much delay. Problems need to be solved the same day, or the next day and it doesn't happen that way. 

How was the initial setup?

I believe that these days initial setup is relatively straightforward although it does require specialized IT engineers. If the environment was more flexible, more user friendly, it would be simple. 

What other advice do I have?

I'm not sure I would use this product if I were building a new infrastructure now. I would be more likely to use VMware, Vsign, and Visualize. The tools of VMware cover everything. They are more advanced and have more tools and you can use it for everything in the infrastructure. 

If you're using only Microsoft products then this is a good solution because you're working in a unified environment. The whole infrastructure functions better and you can monitor without problems. It makes life easier for the technicians and engineers in the company.

I would rate this product a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JI
Infrastructure Architect at a government with 10,001+ employees
Real User
Top 5
Needs multi-tenancy support and better management but is very stable

Pros and Cons

  • "The solution is easily available. That's its most valuable aspect."
  • "The multi-tenancy support needs to be improved. We need to have the ability to manage several different environments from one central point of administration."

What is our primary use case?

Microsoft System Center is a suite of products with different products within it. We have experience using all of them. We primarily use the solution for client management.

What is most valuable?

The solution is easily available. That's its most valuable aspect.

What needs improvement?

The multi-tenancy support needs to be improved. We need to have the ability to manage several different environments from one central point of administration.

For how long have I used the solution?

We've been using this solution for ten years.

What do I think about the stability of the solution?

The solution is stable. We haven't had issues. It doesn't crash or freeze and there aren't bugs or glitches. It's reliable.

What do I think about the scalability of the solution?

I wouldn't describe the solution as scalable. That's not necessarily why you would use it.

We manage about 15,000 clients with this product currently.

We do not plan to increase usage in the future.

How are customer service and technical support?

We have a support agreement with Microsoft. So far, we've been satisfied with the level of support we've received. They are responsive and knowledgeable and they do help when we require their assistance.

Which solution did I use previously and why did I switch?

We did use a different solution, however, it was so long ago, I don't recall the name. It's been ten years. The switch of technology made us originally switch solutions.

How was the initial setup?

The initial setup was not complex at all. It was pretty straightforward, from what I recall.

I'm not sure how long deployment took our team as I was not directly involved in the process. I'm not sure what our implementation strategy was or how it was executed.

We have about 10-15 staff members that handle deployment and maintenance.

What about the implementation team?

We handled the deployment internally. We did not use a consultant, reseller, or integrator to assist us.

What other advice do I have?

We're using the latest version of the solution.

We have a business relationship with Microsoft. However, we are only a customer.

I'd recommend this solution to other companies. It's been quite good to us overall.

I'd rate the solution four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Microsoft, Oracle, Red Hat and others in Application Infrastructure. Updated: November 2021.
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MM
Mid Platform Architect at a computer software company with 201-500 employees
Real User
Top 10
Very efficient, easy to implement, mature and stable

Pros and Cons

  • "Step-by-step documentation that clarifies the implementation procedure."
  • "Implementation and integration in the case of multi-tenant environments needs improvement."

What is our primary use case?

Our primary use case is responsibility for the implementation and support of this product. I am always involved in the architecture and the design operations. We have several thousand users. I am the Chief Operating Officer and we are partners with Microsoft. 

What is most valuable?

I like the operation perspective that enables our team to carry out actions quickly. For example, the OS deployment, upgrades and remote control.

What needs improvement?

We recently carried out a complex implementation and I was part of the official design team for that project. The most difficult area we faced was the requirement of having one central system center that deployed in one domain, capable of managing and controlling the end user devices. We were using authentication based on certificates and it was difficult to do the work based on certificates from different domains. I would like to see a simplification of the implementation and integration in the case of multi-tenant environments.

For how long have I used the solution?

I've been using this solution for over 10 years. 

What do I think about the stability of the solution?

We've been using Microsoft products for many years and they are mature and very stable. 

How are customer service and technical support?

When we need Microsoft support, it's the customer that needs to log the case, then we handle the case with the support team from Microsoft. 

How was the initial setup?

Initial setup is very straightforward. Microsoft has excellent documentation, step-by-step documentation that clarifies the implementation procedure. The difficulty in our case was that it was not a traditional implementation for System Center. It was an implementation based on the new architecture, which is not mature enough yet to support multi-tenant environments.

What other advice do I have?

I would rate this product a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Ovidiu Popescu
Information Security Officer at AXSYS
Real User
Top 20
Mature solution with good deployment and asset management features

What is our primary use case?

I use this solution internally. We use it to manage all of the devices across the organization. 

How has it helped my organization?

The deployment and asset management features are the most valuable. These are the product's main features.  It has other features like remote sharing but we don't use those features.  It's a mature product. 

For how long have I used the solution?

I have been using Microsoft for four years. 

What do I think about the stability of the solution?

It's stable. We have some bugs but it's stable. It doesn't break every day. It works. Like other applications, it has a lot of bugs but they're manageable. 

What do I think about the scalability of the solution?

It is scalable. Scalability doesn't need any improvement. I…

What is our primary use case?

I use this solution internally. We use it to manage all of the devices across the organization. 

How has it helped my organization?

The deployment and asset management features are the most valuable. These are the product's main features. 

It has other features like remote sharing but we don't use those features. 

It's a mature product. 

For how long have I used the solution?

I have been using Microsoft for four years. 

What do I think about the stability of the solution?

It's stable. We have some bugs but it's stable. It doesn't break every day. It works. Like other applications, it has a lot of bugs but they're manageable. 

What do I think about the scalability of the solution?

It is scalable. Scalability doesn't need any improvement. I can't have an entire view of this product because it's a very complex product and we use it now for basic stuff. 

How are customer service and technical support?

I have contacted Microsoft support. They were good. 

How was the initial setup?

The initial setup was complex. A regular IT person cannot handle the installation. You should have a senior-level employee handle the deployment. 

It took a few days to configure and deploy. 

My own team deployed it. 

What other advice do I have?

Take a minute to learn more about the tool. It's powerful. Do a bit of training. 

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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