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Mitel Application Suite OverviewUNIXBusinessApplication

What is Mitel Application Suite?
The Mitel Applications Suite consolidates a comprehensive set of unified business communications and collaboration applications onto a single server footprint with common installation, commissioning, and administration tools. MAS delivers capabilities such as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio, video, and web conferencing, informal contact center functionality, and business reporting.
Mitel Application Suite Customers
Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital
Mitel Application Suite Video

Archived Mitel Application Suite Reviews (more than two years old)

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ITCS user
Network Administrator II at a financial services firm with 51-200 employees
Vendor
It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.

What is most valuable?

Ease of installation and administration.

How has it helped my organization?

Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.

What needs improvement?

None

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service: Exceptional Technical Support: High

Which solution did I use previously and why did I switch?

What is most valuable?

Ease of installation and administration.

How has it helped my organization?

Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.

What needs improvement?

None

For how long have I used the solution?

1 year

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Exceptional

Technical Support:

High

Which solution did I use previously and why did I switch?

No

How was the initial setup?

It was very straightforward and easy.

What about the implementation team?

Vendor team that was exceptional in support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.