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MSP360 Backup OverviewUNIXBusinessApplication

MSP360 Backup is the #12 ranked solution in our list of top Disaster Recovery Software. It is most often compared to Veeam Backup & Replication: MSP360 Backup vs Veeam Backup & Replication

What is MSP360 Backup?

MSP360™ Managed Backup Service (MBS) is a data backup solution for managed service providers and IT departments who require centralized job management, monitoring, reporting, and licensing control. It allows you to leverage AWS, Microsoft Azure, Google Cloud, B2, Wasabi cloud storage to drive more revenue, more margins and make your customers happy.

MSP360™ offers all of the features you would expect in backup software, including, image-level backup, file-based backup and even support for Microsoft SQL Server and Microsoft Exchange.


MSP360 Backup is also known as Cloudberry Backup.

MSP360 Backup Buyer's Guide

Download the MSP360 Backup Buyer's Guide including reviews and more. Updated: October 2021

MSP360 Backup Customers

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MSP360 Backup Video

Pricing Advice

What users are saying about MSP360 Backup pricing:
  • "It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

MSP360 Backup Reviews

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MG
Owner at a tech services company with self employed
Real User
Top 20
Flexible in terms of storage and cost and doesn't require firewall changes on the client's premises

Pros and Cons

  • "One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup."
  • "They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."

What is our primary use case?

We are a small industry specializing in backup services for micro enterprises. These are organizations that have between 1 to 20 devices. About 95% of our clients have on-premises deployments. The backup agent is installed on the client's premises, but the backup target is the storage in the cloud.

What is most valuable?

One massive advantage of this solution, as compared to more enterprise products, is that no firewall changes are needed on the client's premises. For the product to back up from the client's premise to the cloud, it just needs port 8 and port 443, which are anyway always open. This was one of the things that made us decide to go with the product. It is very difficult to justify a firewall change for a small client who doesn't even know what a firewall is and how to maintain a firewall, or doesn't have anybody maintaining their firewall. You then have to maintain the firewall. MSP360 Backup takes away firewall change requirements, VPNs, or channels that are needed for the backup.

What needs improvement?

They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up.

The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. 

I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market.

They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that.

For how long have I used the solution?

I have been using MSP360 Backup for a year and a half. 

What do I think about the stability of the solution?

We haven't seen many issues with its stability. There have been one or two issues. The responses were really good from the support team in resolving those issues. The account manager is also quite active.

What do I think about the scalability of the solution?

It scales well. I have got a client with a small backup of 2 MB. I have got a client with a 600 GB SQL database being backed up. I have another client who has terabytes on the backup. This may seem small from an enterprise point of view, but given my micro-enterprise customer base of 1 to 20 users, it is quite a nice spread. There are no issues in restoring any type of data. Obviously, the bandwidth becomes an issue, but what's also nice about this is that you can store the data. You can use local storage or a local S3 box as a secondary data store on the backup. You can also have multiple data storage attached for the backend for customers with a lot of data. I have 300 devices on the backup, and I plan to increase the usage.

How are customer service and technical support?

Their support is very good. I am happy with the support.

Which solution did I use previously and why did I switch?

I've used two products previously. The provider of the first solution started going to customers directly, advertising as a direct supplier, which I wasn't quite happy with. For me, if you want to service the industry market, then don't try to steal the industry customers. That was a matter of principle for me. That's the reason why I stopped using them. The second one required a contract on a yearly basis or on volumes. If your customer count goes down or up, it became difficult on cost, recovery, and flexibility.

How was the initial setup?

It is very simple to set it up. We set it up for a customer in 5 minutes. Once you've got the storage configured, and the backup account created, our team then uses the customer sites, and I have a backup in 5 minutes. 

What's my experience with pricing, setup cost, and licensing?

It includes a standard licensing fee. Once a year, there is a rebranding fee.

The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month.

What other advice do I have?

I have used two products previously, and I stopped using them for various reasons. I did my own research to find a product that would be applicable and useful for us. We eventually found it by attending an Amazon AWS open day, where I was explaining my issues to them. They said to me, "Well, have you looked at this product?" We said, "No. We're not aware of the product." I then went and researched it and decided to go for it. I then ran it through the test with one or two customers as a trial, and I liked the way the product worked, its flexibility on the storage and cost, and the way it was supported. The support is very good. The flexibility in creating backup jobs is very applicable to us.

I sell this solution exclusively. I have some other small productions that I sell, which have a small amount of support, but this runs about 95% to 98% of my business. If anybody is going to implement this solution, take it slowly. Support and customer interaction are key things. When a customer has a backup failure, I contact them telephonically and walk them through the steps to resolve the issues. It is not an email that goes to the customer saying that they have got a backup failure. If the customer does not notice the email, he would know nothing about this issue. The support I provide to the customers is proactive support. 

The other key thing is the stability of internet connections, especially in the micro market. As a policy, I will not take any new customer that uses copper as an internet medium. In South Africa, we had DSL, which is officially in retirement. The lines are slowly being phased out in favor of fiber and wireless.

I would rate MSP360 Backup an eight out of ten. I rate it very highly specifically for my market. When comparing Veeam with MSP360 Backup, Veeam has got more features, but Veeam is also more complex to set up and run. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Paresh Makwana
Director at a tech services company with 1-10 employees
Reseller
Top 5Leaderboard
Has good online backup capacity because you don't have to do an entire back up again and again, it just does whatever you type in

Pros and Cons

  • "The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."
  • "As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

What is our primary use case?

Our primary use case is that we have our confidential data which remains locally on the tape. But the public information which is required, which is for my system backup, including my photographs and all that stuff, we do on the cloud backup and I put onto the normal storage of AWS. This stuff we generally don't require for a long time, like photos. It can take a long time for retrieval but the cost is really low.

What is most valuable?

The feature that I have found most valuable is its online backup capacity because you don't have to do an entire back up again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here.

Backup data to S3: Use Backup Plan wizard to create a block-level volume snapshots on a Windows
workstation or backup individual files and folders. With the wizard You can also:
• Create a schedule for your backups
• Encrypt data with a user password
• Configure retention policies
• Setup intelligent bandwidth consumption
• Windows, macOS, and Linux supported

What needs improvement?

As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing." Sometimes it is not required but still I backup anything and everything. If I have the simplified reports available, then it is very easy for me to just find out.

In the next release, we need more analytics, like in machine learning and artificial intelligence. That includes how much data is going to be restored, what is the next step, how much inner data for this is going to uploaded. So the intelligence aspect should be more involved in the next release.

For how long have I used the solution?

I have been using Cloudberry Backup for around the last six to eight months.

What do I think about the stability of the solution?

I have not encountered any issues with stability, it's easy.

What do I think about the scalability of the solution?

It is a scalable solution, it is easy. Right now we have 100 plus people using it on a daily basis. We update daily.

Which solution did I use previously and why did I switch?

We previously used NetWorker. But that was a feed backup, not a user backup or a cloud backup. We were searching for a cloud-based solution.

How was the initial setup?

The initial setup is very simple.

For a user, it might not take more than 10 minutes.

What about the implementation team?

I implemented on my own. It is just a small file. You just need to run it up and policies are already defined so it doesn't take much longer.

There is no maintenance. If there is any patch update, it is just updated online.

Which other solutions did I evaluate?

We did evaluate Druva before choosing Cloudberry, but the problem with Druva was that it doesn't have a local India data center to hold data and the regulator has come out saying that your data should not leave the country.

What other advice do I have?

One thing that I would recommend is first of all to do a classification of your data. That means that before each backup has to be done, most of the time people need to clean up their data. They just want to do a backup. If there was a feed backup where there would not be much cost when you go to the cloud backup, no doubt it is would be easy to handle backup retrievals and all, but everything here increases the cost. When we restore the backup, there is a cost associate because we're using the link and all this stuff. There is also a cost to retrieving it. That means the people first have to do the housekeeping of the data before it goes onto the cloud backup. The data classification has to be in order before going to the cloud backup.

Next is that you need to know where your stored data is being stored before storing it, whether it is in India or in Singapore or in the US. This you need to make sure. 

Next is an SA link. That means your agreement about how much time it takes to retrieve, how much it takes to upload, etc. And finally is your internet speed, your internet bandwidth - what bandwidth you are using. Because once you do the cloud backup, your internet bandwidth has to be increased. So these are the things which you need to take care of.

On a scale of one to 10 - I would rate Cloudberry Backup a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about MSP360 Backup. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
540,984 professionals have used our research since 2012.
RC
President and Chief Technology Officer at a tech services company with 1-10 employees
Reseller
Appliance-free, contract-free and very flexible

Pros and Cons

  • "Technical support is very good."
  • "We could basically use just a more concise visual dashboard reporting on the status of the various machines."

What is our primary use case?

We primarily use the solution for offsite backups that can be turned into temporary production machines if necessary.

What is most valuable?

The solution is appliance-free. In other words, there's no appliance involved; just an agent.

The product does not require a contract.

It's a very flexible product overall.

The initial setup is very straightforward.

We've found the scalability to be quite good.

The stability has never been a problem for us.

Technical support is very good.

We've found the price point to be quite good.

What needs improvement?

We could basically use just a more concise visual dashboard reporting on the status of the various machines. If they offered that, the product would be much better.

We would like to see more efficiency in terms of the amount of time it takes. It's my understanding that they have that in the works. It may already be happening. Their standalone non-cloud product already has it. They've told me it's coming. Right now, a nightly backup takes a few hours and it's being condensed into two hours soon. That's going to be much better for us.

For how long have I used the solution?

I've been dealing with the solution for about a year, or maybe even a little longer than that.

What do I think about the stability of the solution?

The solution has been very stable for us so far. the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

A company can scale the solution if they want to. It's not difficult to do. The product is capable of expanding as necessary.

We just have a handful of people on the solution. There aren't users per se.

How are customer service and technical support?

We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive. They seem to be knowledgeable. We are very satisfied with the level of support they provide our organization.

How was the initial setup?

We did not find the initial setup wot be overly complex or difficult. It's easy. It's straightforward. A company should have no trouble with the implementation process in general.

What's my experience with pricing, setup cost, and licensing?

You do not need to have a contract in order to use the solution.

The pricing of the product is very reasonable. I don't want to get into the specifics, however, I can say that it's amongst the more reasonable of any similar product that's out there. The bulk of the cost is the storage, not the software. The more storage you take, the more expensive it will ultimately be.

In comparison, Amazon, which I am using for storage, charges me about four times what this product costs me.

What other advice do I have?

While the solution is set up for re-sale, I don't recall us having any formal agreements in place with the company.

We're using the cloud version of the solution and therefore it's the most up-to-date version available.

I'd recommend other organizations to try the product. We've been largely quite happy with it. It's easy enough to dive into.

Overall, I would rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Fabio De Souza
TS Engineer at a computer software company with 5,001-10,000 employees
MSP
Top 10
Offers a straightforward setup with great technical support and good scalability

Pros and Cons

  • "The initial setup is very easy. It's not overly complex."
  • "The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel."

What is our primary use case?

I primarily use the solution for my personal backup.

What is most valuable?

I liked the feature that allows users to copy the archives and then to make the backups in volumes and targets in the public cloud. I can use it in Amazon, in Azure. We have some resources to put the backup in Rackspace, or in a lot more public cloud providers.

The initial setup is very easy. It's not overly complex.

The solution is stable.

You can scale the solution well.

Technical support is very helpful.

What needs improvement?

They have other products, for example, Glacier Explorer. It would be a good thing if it was all in the same tool and not in separate tools. There should be just two products in one.

The solution needs a better graphical user interface. It's a graphical user interface that is very old-school right now. They could give it a little more modern feel.

The solution needs more options to restore the machines in various environments and in the public cloud. We have options to restore in Amazon, however, the only public clouds on offer are really Amazon and in Azure. They should think about Google or other public cloud providers.

For how long have I used the solution?

I've been using the solution for about three years at this point. It's been a while. I'm using it right now.

What do I think about the stability of the solution?

The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's quite good. The performance is reliable. 

What do I think about the scalability of the solution?

I did not have any problems with scalability. I could shrink that data I was backing up. I could expand to another backup job separated as in folders. It's really, really very easy to scale. A company would have no trouble doing so.

I only use it myself. There aren't any other users.

How are customer service and technical support?

I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My problems were resolved. I'm very satisfied with the level of support. I'd rate them at a nine out of ten overall.

Which solution did I use previously and why did I switch?

I was using some types of replication tools for copying the data and also 365's tool for storage of my data. However, I changed it due to the fact that I needed another place so that that all the data was really backed up in another separate location.

How was the initial setup?

The solution is quite straightforward to implement. It's not overly complex at all. A company shouldn't have too much trouble with the setup.

What's my experience with pricing, setup cost, and licensing?

The value for money is very good.

What other advice do I have?

I'm just a customer and end-user.

I currently use the previous version of MSP when its name was CloudBerry.

I installed an agent in the configuration to back up the information on Amazon. I have about two terabytes of backups in Amazon Glacier.

I would recommend the solution. It's a very trustworthy solution.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SJ
IT Manager at a transportation company with 501-1,000 employees
Real User
Top 5
It's very user-friendly but they don't have a central console

Pros and Cons

  • "The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."
  • "There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."

What is most valuable?

The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly.

What needs improvement?

There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station.

We are in the process of moving away from this solution.

The RPO for any backup is higher when compared to the product that we are looking at. And it does not have very good scalability option. Whereas the product that we are looking at has full scalability. The product that we are looking at is in the hyper-scale environment.

For how long have I used the solution?

I have been using this solution for five to six years. 

What do I think about the stability of the solution?

It's stable, but not agile.

What do I think about the scalability of the solution?

We have 20 odd users because it's only the IT administration team who handles the software.

How are customer service and technical support?

Their support is good. 

How was the initial setup?

The initial setup is straightforward. It's not complex. It doesn't take more than two hours. It depends on your architecture. 

What other advice do I have?

If your environment is small and you're not looking to scale too much, I would recommend this solution. If the environment is bigger and the environment is going to scale pretty fast, then this would not be the solution.

To improve this solution, they should improve it so that the backup restore is pretty fast. If I have an incident and I need to restore something very fast, I want to restore a particular virtual machine, maybe in an hour and that is not possible to do with MSP360. It takes time. 

I would rate MSP360 a seven out of ten. 

The problem for us was because we have an environment that is scaled up, and it becomes a little challenging to manage. One other challenge is that they don't have a central console. You can write this point as an improvement point where they have a central console or you can say the management isn't easy. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Andreas  Holzinger
CEO at Liwicom GmbH
Real User
Top 10
Enables you to remotely see which machines are backed up. Simplifies backup and monitoring tasks for a reasonable price.

Pros and Cons

  • "The most valuable feature for me is that I can see what has has been successfully backed up and what not. I do not mean the file or folder view, because that's problematic with GDPR, but I mean which machines have successfully backed up. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal."
  • "The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

What is our primary use case?

I'm a system engineer and we have implemented MSP360 Backup for a few customers. 

We have a complete setup for a few customers where they are integrated in our portal. We are using the cloud solution from MSP360 at the moment, not the standalone product.

What is most valuable?

The most valuable feature for me is that I can see what has has been successfully backed up and what has not. It's very valuable because you don't have to check the machines. The second feature is that you can change backup settings in the portal.

For how long have I used the solution?

I have been using MSP360 Backup for three months.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

MSP360 Backup's pricing is reasonable.

Which other solutions did I evaluate?

We are not working only with MSP360. We are also working with all the backup solutions simultaneously, including Veeam and Altaro.

If we compare these products, I would recommend Veeam more when you need to make an on site backup. 

It's a question of the use case. We mainly use Veeam for onsite backup, but we want to move to cloud backup and Veeam has its weaknesses there. That's why we are reevaluating the backup software and that's why we are considering moving away from Veeam . At the very moment the portal solution of MSP360 is superior to Veeam.

What other advice do I have?

MSP360 Backup is a good product. Check if you need to be GDPR compliant.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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MS
Owner at DataCorp Magdalena Stanek
Real User
Top 5
Easy to configure, very user-friendly and excellent backup functionality

Pros and Cons

  • "The solution is simple to use and easy to configure."
  • "The graphics are looking a bit old and should be updated."

What is our primary use case?

We primarily use the solution for backups, in our virtual machines and our local physical computers.

What is most valuable?

The backup is the solution's most valuable aspect.

The interface is very user-friendly.

The solution is simple to use and easy to configure.

What needs improvement?

We quite like the solution. For us, it's been a great solution.

It would help if the solution had deduplication. They may be planning to add it in the future.

The graphics are looking a bit old and should be updated.

For how long have I used the solution?

We've been using the solution for about one year.

How are customer service and technical support?

We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any assistance.

How was the initial setup?

The initial setup is straightforward. We found it very easy to implement and configure.

What about the implementation team?

We handled the implementation ourselves.

Which other solutions did I evaluate?

I've used Nakivo in the past. It's used exclusively for virtual machines whereas CloudBerry also covers physical appliances.

What other advice do I have?

We use both public and private cloud deployment models.

Having a backup is necessary. Every user of IT infrastructure needs to have a backup, and this is a good solution to implement because it is so easy and straightforward.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.