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NetApp HCI Room for Improvement

Chief Information Officer at Lucart

Their after-sales support, SLA, and third-parties availability should be improved. NetApp's support is very difficult to engage. We have an SLA of onsite support within 24 hours. but they don't respect the SLA.

Its stability is very bad. It has been crashing continuously. In one year, we got three crashes, which is unbelievable for an appliance that is guaranteed for 10 years without any crash.

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Senior IT Manager at a manufacturing company with 201-500 employees

The vCenter keeps crashing, meaning that there is no stability in our environment.

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Solutions Architect at a tech services company with 51-200 employees

The networking needs improvement.  There are a lot of cables, but I have been spoily by converged networking.  I guess the issue with the number of cables would also be evident in other HCI products.

In the next release, it would be nice if there were additional hypervisors supported out of the box. Currently it supports VMware but having end-to-end support for Hyper-V, KVM, Openstack and bare-metal would make it unique.  These other hypervisors would work (from my limited lab testing) but support would critical for production workloads.

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