"We've found the support to be very good overall."
"If you are new to the product, the initial setup might be a bit difficult."
What is our primary use case?
We primarily use the solution for its high availability.
How has it helped my organization?
The general stability on offer has been a great help to the organization.
What is most valuable?
We've found the support to be very good overall.
The features that are available to us are good.
The solution is pretty stable.
What needs improvement?
I cannot recall us requesting any changes or new features. It does what we need it to do for the most part.
If you are new to the product, the initial setup might be a bit difficult.
There could be some new management or monitoring tools added to the solution. Those need a separate license. It would be nice if they were on the basic configuration.
For how long have I used the solution?
I've been using this solution at the same company for about two and a half years at this point. It's been a while.
What do I think about the stability of the solution?
The stability of the solution is quite good. I can't recall coming across any issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance on offer.
What do I think about the scalability of the solution?
I have not seen any such opportunities where there was a demand for scaling just yet. When I say scalable, I mean that they are customizing the build of new storage, based on the customer requirement. It's not fully populated. Once we understand the demand, we can put the correct solution in place. If we don't understand the demand, it's hard to line up a deliverable.
How are customer service and technical support?
The technical support on offer is very good. They have been helpful and responsive. We are quite satisfied with their level of service.
Which solution did I use previously and why did I switch?
Presently, the client is also using Dell EMC.
How was the initial setup?
The ease of the initial setup depends on how knowledgeable the user is. First-time users may find it difficult, or complex. however, users who know the product well, or have handled an implementation previously, will find it to be pretty stainghtforard. It's just a bit of a learning curve.
What's my experience with pricing, setup cost, and licensing?
The clients cover the cost of the solution. I don't have any visibility on the actual cost of the solution. I'm basically just an admin.
Which other solutions did I evaluate?
I've looked at NetApp and Hitachi Replication, however, I have not yet had a chance to actually use them, and therefore it makes it hard to compare them against this solution fairly. However, the client has chosen this particular solution and therefore I had no say in which solution they should choose or work with.
What other advice do I have?
I would rate the solution at a ten out of ten. We've been very happy with its capabilities, and the client is pretty happy as well.
The solution does need a trained person. They need to have a logical understanding of the architecture and how other things work on Symmetrix. It requires a lot of experience, and good knowledge, to support everything and to manage the administration. Companies considering using the solution should keep this in mind.
Which deployment model are you using for this solution?
Disclosure: My company has a business relationship with this vendor other than being a customer: partner