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Neil Wurzel
Senior Solution Manager at a comms service provider with 501-1,000 employees
Real User
Top 20
Excellent support, easy to use, and straightforward installation

What is our primary use case?

I am using OPNsense as a security platform at work but am currently working from home and using it for network access.

What is most valuable?

I have found the solution has some great features overall, such as guest access capabilities, dashboards, and ease of use. There is plenty of documentation and support and it has the plugins that I needed.

What needs improvement?

The logging could improve in OPNsense.

For how long have I used the solution?

I have been using OPNsense for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

OPNsense is scalable.

How are customer service and technical support?

I have contacted the support for the…

What is our primary use case?

I am using OPNsense as a security platform at work but am currently working from home and using it for network access.

What is most valuable?

I have found the solution has some great features overall, such as guest access capabilities, dashboards, and ease of use. There is plenty of documentation and support and it has the plugins that I needed.

What needs improvement?

The logging could improve in OPNsense.

For how long have I used the solution?

I have been using OPNsense for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

OPNsense is scalable.

How are customer service and technical support?

I have contacted the support for the Open Source plugin and the company has been really supportive. Within approximately an hour or two I was receiving a response, I was really impressed with the support.

There is fantastic community support available online.

How was the initial setup?

The installation was straightforward.

What other advice do I have?

I have been very happy with the solution.

I rate OPNsense an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AhmedSameh
Vice President at Jagils egypt
Reseller
The interface and the dashboard are the most valuable features

What is most valuable?

The interface and the dashboard are the most valuable features of this solution. 

What needs improvement?

There should be more technical documentation. 

For how long have I used the solution?

I have been using it for the last year and a half. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

We have two customers who use this solution and ten people on my team. My clients are enterprise-size. 

How are customer service and technical support?

I am satisfied with the technical support. 

How was the initial setup?

The initial setup is very easy. It took around one hour. It's only getting the licensing and getting started. 

What other advice do I have?

It doesn't need a…

What is most valuable?

The interface and the dashboard are the most valuable features of this solution. 

What needs improvement?

There should be more technical documentation. 

For how long have I used the solution?

I have been using it for the last year and a half. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

We have two customers who use this solution and ten people on my team. My clients are enterprise-size. 

How are customer service and technical support?

I am satisfied with the technical support. 

How was the initial setup?

The initial setup is very easy. It took around one hour. It's only getting the licensing and getting started. 

What other advice do I have?

It doesn't need a POC, doing a demo is enough. 

I would rate it a nine out of ten. The documentation about the malware and APT needs improvement to know more about the vulnerabilities. The product information is fine. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Learn what your peers think about OPNsense. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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Mauro Ponze
Business Development Advisor at a tech services company with 1-10 employees
Real User
Top 20
It's easy to set up and configure but the interface isn't very user-friendly

What is most valuable?

The system in general is quite flexible.

What needs improvement?

The interface isn't so friendly user. But we have some technicians here who are quite confident with this tool. OPNSense could maybe add sets of rules so it's simpler to manage different groups with particular needs.

For how long have I used the solution?

We've used OPNSense over the last six months.

How are customer service and support?

The support service isn't very accessible, so you have to look at the forums to solve some issues. It would be better if they could offer this product with an associated support service.

How was the initial setup?

It's quite easy to install and configure the rules.

What's my experience with pricing, setup cost, and licensing?

The main cost is…

What is most valuable?

The system in general is quite flexible.

What needs improvement?

The interface isn't so friendly user. But we have some technicians here who are quite confident with this tool. OPNSense could maybe add sets of rules so it's simpler to manage different groups with particular needs.

For how long have I used the solution?

We've used OPNSense over the last six months.

How are customer service and support?

The support service isn't very accessible, so you have to look at the forums to solve some issues. It would be better if they could offer this product with an associated support service.

How was the initial setup?

It's quite easy to install and configure the rules.

What's my experience with pricing, setup cost, and licensing?

The main cost is the hardware. We don't pay anything for the software.

What other advice do I have?

I would rate OPNSense five out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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