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Oracle E-Business Suite OverviewUNIXBusinessApplication

Oracle E-Business Suite is #1 ranked solution in top Field Service Management tools, #1 ranked solution in top Activity Based Costing Software, #1 ranked solution in top Benefits Administration tools, #1 ranked solution in top Enterprise Resource Planning for Manufacturing tools, #1 ranked solution in top Product Configuration and Quoting tools, and #3 ranked solution in top ERP tools. IT Central Station users give Oracle E-Business Suite an average rating of 8 out of 10. Oracle E-Business Suite is most commonly compared to JD Edwards EnterpriseOne:Oracle E-Business Suite vs JD Edwards EnterpriseOne. The top industry researching this solution are professionals from a computer software company, accounting for 38% of all views.
What is Oracle E-Business Suite?
Oracle E-Business Suite is the most comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

Oracle E-Business Suite is also known as Oracle EBS, OEBS.

Oracle E-Business Suite Buyer's Guide

Download the Oracle E-Business Suite Buyer's Guide including reviews and more. Updated: November 2021

Oracle E-Business Suite Customers
Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Oracle E-Business Suite Video

Pricing Advice

What users are saying about Oracle E-Business Suite pricing:
  • "In order to minimize the implementation and consultancy costs, business lines should have proper definitions. They need to have a proper way of retrieving their data, which should be structured well."
  • "Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans."
  • "Oracle's licenses are not straightforward."
  • "Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year."
  • "USD $100,000 annually."
  • "The pricing of the solution is at about $700-$750 per year."

Oracle E-Business Suite Reviews

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ErmanArslan, Oracle ACE
Sr. Director, Systems & Databases at GTech
Real User
Top 5Leaderboard
Highly scalable: Supports scale-out architecture

Pros and Cons

  • "EBS has lots of application families and lots of features. It is modular in deployment and flexible enough to let the customer increase the built-in capabilities and enable new applications when needed. These are very important things at hand in case there will be a need to expand the product capabilities and/or implement new projects."
  • "Administration takes some effort. Administrating the technology stack is not so complex but application aware database administration and following the new methodologies like online patching can be a little complex and time consuming. Oracle should ease the administrators jobs and do some innovation on this administration area as well. Oracle Autonomous Database is Oracle's leading technology these days. Using a similar approach, application stack may become a little more self-managing."

What is our primary use case?

Based on my technical background on Oracle EBS, I can tell that the primary use case of this solution is having a sophisticated software, an ERP, in the environment. It is to have a software system that consists of global business applications with built-in integrity. Generally, my customers use it for their business applications: CRM, Financials, Human Capital Management, Procurement, Supply Chain and more. There are also some seperate applications outside these ERP systems, but mostly, they are also tightly integrated with EBS.

How has it helped my organization?

EBS is a software as a whole. It includes its own database (Oracle Database), an application server (Oracle Weblogic), and software. It has cross-industry capabilities and makes customers operate in cost-efficient way.  As an ERP system, EBS offers lots of applications built in. So it helps the customer to automate their back office processes and let them make correct, fast, and reliable decisions. In Human Capital Management implementations, customers benefit from having a complete HR system and do all the HR work using the EBS screens. By customizing the product, customers can make the application processes be compatible with their special needs. Localization and translation options are also available with the product. Although the software is built by an American company (Oracle), other languages can be enabled and localization can be deployed without touching any code. With these features that support having a global software environment, customers who are working worldwide also gain an advantage. 

Using EBS features like Oracle workflow, lots of the processes are automated and made easier. Mobile Web Applications can be used to make the relevant users be able to use the applications directly. Successful implementations, success stories, big install base, know-how and continuous support of the community (Oracle itself and EBS consultants), make the customers feel safe. With the integrated service oriented architecture gateway (SOA Gateway) of EBS, EBS APIs can be triggered outside (from Cloud or from other applications).. This feature lets customers be able to integrate their application with EBS easily. When core business needs something from the back office, it just uses SOA Gateway to retrieve the meaningful data from EBS. All the technology and software is from Oracle. This is also very important to be able to get single vendor support when required. The technology stack is built on Oracle Technologies. It is not hard to find an expert when needed both for development and administration.

When I put these aside, EBS saves time and increases the efficiency for the customers.  By using the tightly integrated application of EBS, customers, provide the solutions for their business from a single source. The ultimate application design, high-level software engineering and power of the Oracle technologies delivered with the product are felt at any moment.

What is most valuable?

EBS has lots of application families and lots of features. It is modular in deployment and flexible enough to let the customer increase the built-in capabilities and enable new applications when needed. These are very important things at hand in case there will be a need to expand the product capabilities and/or implement new projects.

EBS has a certain history. There is a certain know-how with documentation for almost all its use cases.

The product relies on Oracle technologies, the world's leading Oracle Database and Oracle application tier. This is valuable because, while it satisfies lots of customer requirements and standards, it also means that the technology layer gets continuous improvements and updates, as Oracle keeps the components on this layer always up-to-date.

EBS 12.2, the newest release also provides an Online Patching option for supplying near zero downtime both for applications (functional side) and the technology stack. This is valuable in mission-critical environments. Online patching removes the barriers for an upgrade because it is online. It gives the customers the ability to make downtime negotiations easier. Using online patching, they have planned downtime and it is measured in minutes.

For customers who are using a virutalized environment, Oracle delivers VM templates (for Oracle VM Server). This feature also provides easy enablement for applications.

High availability and disaster recovery architectures make the product continuously operate by any means. Continuity can be guaranteed with these architectures. 

Oracle gives high importance to this product and following a "Continuous Innovation" release model for Oracle E-Business Suite 12.2. EBS 12.2 will be supported at least until 2030.

What needs improvement?

Administration takes some effort. Administrating the technology stack is not so complex but application aware database administration and following the new methodologies like online patching can be a little complex and time consuming. Oracle should ease the administrators jobs and do some innovation on this administration area as well. Oracle Autonomous Database is Oracle's leading technology these days. Using a similar approach, application stack may become a little more self-managing.

EBS still leverages Oracle Forms technology. Oracle Forms might be considered as an old technology when it puts the client machine into the picture. Clients are using their web  browser to connect to the EBS and use several functionality and applications using the web browser only. However, some applications automatically runs Oracle Forms through a Java applet on the client. Of course, this creates a fast, easy-to-use client experience, but it has disadvantages as well, such as, the requirement to manage the client side java.

For how long have I used the solution?

I have been using and administrating this ERP system (Oracle EBS 12.2) almost since it was released. I have used Oracle EBS for human resources and financials in one my ex-companies and I have worked in the implementation of several EBS 12.2 projects in different customer environments with different product families. It has been more than five years now. I have also used the earlier releases of this product, such as Oracle EBS 11i and R12).  Oracle continued to enhance the product over the years, so this is a review for the latest release, version 12.2.

What do I think about the stability of the solution?

It is quite stable. It has been in the market for a long time. It is a product of the Oracle Corporation and was created in late 1980s and Oracle continued to enhance the product over the years. The latest release (release 12.2) was created in 2013. Before that, we released R12 (12.1 and 12.). Even release 11i which is quite old, is still used by customers.

The architecture, code, and support are by Oracle. The product is stable and behaves as expected, according to the documentation. Customers can get the benefit from business continuity, recovery, load balancing, fault tolerance, consistency, and scale-out architecture when the implementation is done accordingly.  

What do I think about the scalability of the solution?

It is highly scalable. It supports scale-out architecture with both load balancing and high availability. Applications can run on multiple nodes and database can run Active-Active on Oracle RAC (Real Application Clusters). This increases the computational resources. Note that, this is not only for increasing the throughput, but the high availability as well.

As EBS can leverage Oracle Real Application clusters techonology in the database tier, EBS databases can scale-out by adding database nodes to the configuration.. Thus, EBS database workload can be distributed to multiple Oracle database instances and EBS database throughput can be increased almost linearly. 

Similarly, in the application tier, we can have multiple application nodes working together to increase the application tthrougput.. In this context, we can have multiple application nodes, each have their own application servers (Weblogic), their own runtime and batch proccesses. By having this ability, we can increase application performance and make Oracle EBS handle several concurrent user connections.  Batch processing (which is called Concurrent Processing) can also work in the parallel mode (parallel across multiple application nodes) and can also leverage multiple Oracle database instances to provide better and guaranteed throughput.

When needed, more application and database nodes can also be added to the configuratio. We can also declare the role of these nodes according to our needs.. For instance, we can have one application node for serving the requests of internal users and we can have another application node for serving the requests of external users.. Similary, we can have a application node for serving all the web requests, and we can have another application node only for batch processing.

Having a multi-node application tier also provides high availability. That is, if we use a load balancer and configure our EBS well, application contiunity is guaranteed in case of a application node failure.

Moreover, EBS application and database tiers can be replicated to the disaster recovery sites for disaster recovery.. Oracle Data Guard Technology is used for database replication. A replication tool (such as rsync), a filesystem replication feature or a storage replication feature can be used for replicating the application tier to the disaster recovery sites. 

This type of a configuration can provide application continuity in case of a site failure..  Morever, active dataguard can be used for offloading some production reporting to Oracle EBS disaster site database instances..

How are customer service and technical support?

Customers get their support from the Oracle support portal (support.oracle.com). Customers can also get local support from the Oracle Partner companies, which are quite capable of both implementing and supporting the solution. Both functional and technical support is available. Additionally, there are lots of public documents available, such as, books and blogs about EBS. This is also advantageous for customers who want to learn the product on their own and keep their support and consultancy cost minimum.

Which solution did I use previously and why did I switch?

My customers and my ex-companies have used several custom and packaged applications before switching to EBS. They were using different application for different purposes. The applications they were using weren't modular.. 

The decision for switching to EBS was to have a centralized software system for bringing all the required functionalities and applications together. For one of my customer, the decision was made by head quarters which was located in another country. It was a big, global holding company and the head quarters decided to use the same software for all the companies under its control. 

How was the initial setup?

Technically, it is straightforward. However, there are challenges in the functional side. This is expected as implementing ERP is a complex subject. 

When managed with a proper project plan and right resources, projects are completed on time and with success.

What about the implementation team?

In most cases, I was on the vendor team that implemented the projects. In my experience, Oracle partners who are specialized in this area can be classified as experts with knowledge and real life expertise.

What was our ROI?

By using EBS, and putting almost all the functionality and applications integrated together inside this ERP, maintenance and consultancy costs previously required for different applications and application vendors can be reduced.

The labor and time required for manual data entry is avoided.

A better integration across the divisions is provided with these ERP implementations. This also provides a better visibility and reporting. Also, lots of business processes can be automated.

Thanks to online patching, Customers gain an opportunity to decrease their downtime.

What's my experience with pricing, setup cost, and licensing?

In order to minimize the implementation and consultancy costs, business lines should have proper definitions. They need to have a proper way of retrieving their data, which should be structured well.

Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans.

Customer should do their sizing and understand their computational resource needs. They need to start sales negotiations according to their actual needs.

Customers should evaluate the partner who is responsible for implementing the project. 
The better the partner, the higher the success rate of the project.

Which other solutions did I evaluate?

We did evaluate other options. Customers usually evaluate solutions from local software providers. However, most of the time, enterprise customers conclude that those solutions are less capable than EBS. Most of the vendors that supply those solutions are quite smaller when compared to Oracle.. 

According to my experience, enterprise customers also consider SAP. In these considerations, the conclusion usually depends on the costs and are indexed to the success in the sales and pre-sales activities.

What other advice do I have?

Customers can run Oracle EBS on Oracle Cloud today.. If the client's needs and expectations are met and they are compatible with the regulations they are subject to, they can also think of running Oracle EBS on cloud.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PP
Information Technology Manager at a transportation company with 1,001-5,000 employees
Real User
Highly flexible but lacks some balance between the cloud and on-premise versions

Pros and Cons

  • "There is essentially one solution for every industry within Oracle — you won't require a third-party solution."
  • "Oracle E-Business Suite uses an old technology (Forms), which is Java-based."

What is most valuable?

The flexibility to scale up is very good. Regardless of the customer, customization is not as complicated as it is in SAP or even ISS and other products. 

There is a range of modules available in Oracle which you can switch on as you progress in your organization. You don't have to necessarily take a lot of time to kickstart the implementation. You can just start with basic HR, finance, and purchasing. Then, later on, you can extend the application landscape with more modules as you progress. There is essentially one solution for every industry within Oracle — you won't require a third-party solution. Still, if you wish to use a third-party solution because the price is too high or because of a specific technical requirement, then you are free to do so. 

What needs improvement?

I currently work for a company that specializes in aircraft maintenance. There used to be a module in Oracle called CMRO. Now, the current situation is that they are pretty much closing down that module. Roughly eight or nine years back when they started it, they were anticipating a good number of customers but the reality turned out to be different — that's why they closed down that module. That created a lot of trouble for a lot of companies. Truthfully speaking, that is the reason I moved towards ISS. Although it's not as popular as Oracle or SAP, ISS focuses on industries. ISS provides us with an industry-based solution, geared toward aviation, field service management, or manufacturing for example. 

Oracle E-Business Suite uses an old technology (Forms), which is Java-based. If you're using a functionality that is based on Oracle Forms, then the client machine needs to download an applet in order to use that function. Often I've encountered, during support issues, that the client machine, if it is a little obsolete or an older version, the Java versions cause trouble. Wherein if you look at the modern cloud perspective or modern software in general, it's mostly web or browser-based. That's one thing that Oracle should consider on-prem.

There is still a huge amount of customers who are on on-prem. Upgrades should have a business case. I don't want to upgrade just because Oracle has come up with a new version — I should have some benefits. We are one of those customers who are not interested in shifting to the cloud for various reasons. Because of this, we have to live with this old Forms technology. Oracle should try to offer a balance between both versions instead of pushing customers to the cloud. This seems to be a strategy that both SAP and Oracle follow.

For how long have I used the solution?

I have been using Oracle E-Business Suite for more than one year. In total, I have more than 10 years of experience with Oracle. 

What do I think about the stability of the solution?

Oracle E-Business Suite is definitely stable. 

How are customer service and technical support?

Regarding their technical support, my personal experience over a period of two to three years is that you'll begin to notice a pattern regarding what time you should raise a service request so that it reaches the right place. Whether it goes to India or to Egypt — these are the two most popular centers for Oracle support. But if you manage to hit the right people, the support is there. 70 to 80 percent of the time, I receive a solution to my problems simply through the technical repository — within the portal itself. I prefer to do it like this rather than by creating a service request and waiting for a response from a potentially inexperience staff member. I'd rather just depend on the documentation. The documentation is very rich. The Oracle community is big.

How was the initial setup?

The initial setup was quite straightforward. I have worked with SAP, Oracle, Dynamics, and now I'm using ISS. With all of them, you need to have some basic expertise before you jump into the pool, otherwise, your life could be complicated. If you have that basic guidance and experience, it's not complicated when it comes to Oracle. Still, there are prerequisites for each of them — especially when it comes to Oracle. You need to have had hands-on experience with PL/SQL or developer experience with Java.

The best part about Oracle is that it has openly published its documentation on its implementation checklist — how to follow, configure, etc. For this reason, it's much easier to implement Oracle compared to ISS or SAP, for example. This is due to the fact that they insist that you need to follow their documentation and it's not publicly available everywhere. This makes things a bit easier when it comes to Oracle.

What's my experience with pricing, setup cost, and licensing?

If you're buying a license, support is roughly 22% of the price of the whole product. So, in the first year, you'll definitely get support. Some companies, over a period of time, try to knock off the Oracle support costs because it just keeps growing. Every year, according to their published price, it will increase from three to five percent from the last year. Now, imagine you bought a product worth 1.5 billion; what would be the support cost in the first year? And then plus 5%, plus 5% — it goes on, and on. You'll come to a point where you feel you're wasting money because support is support whether I am paying for five users or 500 users.

There is a solution for all of your current problems in Oracle E-Business Suite, but the constraint is the license. I'll give you a live example. Let's say I bought an employee self-service. What I would get is a bunch of licenses that I can use on the web version on my local internet. But with the current model of digitalization, you know that the employees would prefer to have some sort of mobile app or at least a desktop site. So, if I want that to happen, then I'd need to buy another set of licenses. The same self-service on the mobile version.

These are the pain points with Oracle. The license is normalized or broken down to such a level that it becomes a pain. Regarding a new customer, unless he's been using this solution for two or three years, he won't get used to these licenses. There is a good chance that he'd become exploited by Oracle's account managers in terms of licenses. Oracle's licenses are not straightforward.

Personally, I have worked on several projects where I have had to help customers understand Oracle licensing — it's not simple in SAP either. There are pros and cons to both solutions. Sometimes it could be beneficial and sometimes it's troublesome. That is something I feel that Oracle should try to simplify.

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of seven. 

Oracle E-Business Suite is not for small businesses as, over a period of time, you will incur a huge cost when it comes to hosting. It's not just about application licensing, there is also hosting infrastructure, etc. It's not the functionality that's the problem for small entities, it's the overall cost. Smaller companies should go for something like AppDynamics, SAP Business, or NetSuite. 

Oracle is best suited for large organizations — from medium to large. It's a great solution for companies who grow quickly and need the best scalability possible. Unless you have a minimum user base of 3,000, you shouldn't be using Oracle.

Oracle is for medium to large-sized companies that are projected to grow in one or two years. Otherwise, it will become a pain point for you because the IT expenses will shoot through the roof. As a product, as a functionality, if you check this particular prerequisite, I would definitely recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
PT
Managing Partner at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
An integrated set of business applications for automating countless processes

Pros and Cons

  • "It's highly customizable."
  • "Some of my clients report that the overall ease of use could be simplified."

What is our primary use case?

Oracle E-Business Suite is a corporate business product. It has financial, logistics, HR modules, et cetera. It contains lots of modules. Thanks to this, our clients can track all of their business needs with one platform. They can also design their own business needs using this product.

Within our organization, we also use Oracle E-Business Suite. However, we are only using a small part of it, mainly for financial purposes. We don't have any logistics issues. We are consultants: we don't buy and sell products, we don't have a warehouse, et cetera. Actually, all our call centers are onsite. From a company perspective, we have only five or six users, E-Business users. It's hard to give an exact number of how many clients of ours are using this solution, but if I had to estimate, I'd say roughly 10,000 users.

What is most valuable?

It's an all-in-one solution for corporate companies. There are lots of companies already using Oracle E-Business Suite as it can cover a wide variety of use cases. It's highly customizable. It's available as open-source. As it's open code, you can see what it's doing which makes it easier to customize things. These are the advantages of Oracle E-Business Suite compared to competitive products.

What needs improvement?

Some of my clients report that the overall ease of use could be simplified. The product still uses some old technology. Some of the modules have moved to new technologies like HTML, et cetera, but there are still old components and old sequence usages which bother my customers because they are not fancy and up-to-date. They're heavy-duty machines — they're not posh. They perform heavy-duty jobs. So users entering operational data, transactional data heavily, they love it; however, management-level doesn't like the screens because they don't look fancy.

For how long have I used the solution?

I have been using this solution for roughly 18 years.

What do I think about the stability of the solution?

As it's a heavy machine, it's a very stable product.

What do I think about the scalability of the solution?

Yes, it's scalable. You can technically increase its performance by adding servers, et cetera. So it's highly scalable. I have lots of customers — both big and small companies. Some of them have only two gigabytes of data and others have 32 terabytes. It works well for both types of clients because it can easily be scaled.

How are customer service and technical support?

Support is a never-ending process because every day, our customers need to change things around. As such, customer support is never-ending. They ask for reports, or they need a new sequence, etc. So it's just a never-ending process.

We have an operational team for technical support. They don't work onsite, unlike the consultants. They are a team of six or seven people. They typically work in an office, but due to the pandemic, they work at home. 

Which solution did I use previously and why did I switch?

Oracle Analytics is totally different from Oracle E-Business Suite because one of them is a reporting tool and the other one is just a generation tool. One of them has a sequence where you enter operational and transactional data using a sequence or integrations, et cetera. You collect data with Oracle E-Business Suite. And you use Oracle Analytics to repost them. So they are two different products.

Oracle Cloud is nice. With on-premise products, people usually emphasize the setup time. The main difference between cloud and on-premise products is you don't have to provide service and you don't have to scale your service according to your needs. When it's on the cloud, it's easy to scale.

Also, the cloud version of Oracle has new functionalities available. Oracle made an investment with the cloud version and they implemented customer needs and customer requests surrounding features that would benefit them — on the cloud, not on-premise.

So the cloud product is highly functional compared to the on-premise version. That's the main difference between the cloud and the on-premise solution.

How was the initial setup?

Yeah, the initial setup is highly straightforward. It takes four or five days to install. Once we installed it, we made a copy and started using it. The first installation takes time — four or five days. Then, using the same installation, with cloning, it takes only one or two days, maximum. So it's easy to install.

What about the implementation team?

Regarding a deployment team. It depends on the project. For instance, for a big-sized financial company, I need two or three financial consultants. If it's for a logistics company, I need, again, two or three logistic consultants. If it's for a small or mid-sized company, one consultant is enough to implement the project. However, these functional consultants, because they set up the system according to business needs, they need technical support. So we have a technical support team for customization, et cetera. Five or six technical consultants is good enough, usually. If there are lots of integrations, et cetera, I need a technical team of 10 people team.

Currently, we have three projects going on now. Two of them are upgrade projects and we have five consultants involved in each project. One of them is a scratch project, an implementation project. We have 15, 16, 17 people working on that project.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year. 

What other advice do I have?

I would recommend Oracle E-Business Suite to other potential users. Overall, on a scale from one to ten, I would give this solution a rating of eight.

We expect some additional features, of course. We are located in Turkey and there are many tax legislation rules, et cetera. There are so many binding processes that make customizing this product for Turkish districts complicated. For instance, it's easy to customize products for Japan, Kuwait, and Germany because their tax rules are not very complex. But in Turkey, tax rules are really complex and change every month. The government changes everything all the time. Adapting the product to these changes is not easy.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
GIRIRAJ INJA
Senior Information Technology Specialist at Oilfields Supply Center Ltd
Real User
Top 20
Great finance modules and flexibility; not very user friendly

Pros and Cons

  • "Great finance modules and customization."
  • "Not user friendly."

What is our primary use case?

Our primary use case is for order management, bills of materials, work in progress, and finance. I take care of the infrastructure in the Oracle apps. We're a customer of Oracle and I'm a system analyst.

What is most valuable?

Oracle has always been known for its finance modules and that is definitely a valuable feature. From the back-end, Oracle has been the leader forever. Also from a functional perspective, it provides us with great customization which I'm not sure is available in most of the other ERPs. In that sense it provides a great level of flexibility.

What needs improvement?

Oracle has always had one drawback and that is that it's not as user friendly as it's competitors, whether from the database perspective or switching from SAP to Oracle. The amount of administrative effort required for SAP is far less than that required for Oracle where the administration part is very tight and can be a bit of a headache. With SAP, the number of patches, bug fixes or interim upgrades are far less than Oracle which releases a lot of patches for bugs. As a head-on comparison, you get the feeling that SAP is a far more stable product. The bottom line is that the administration of the database and the application could be improved. 

There are many additional features I'd like to see. From an automation perspective, things could be improved. If you compare it with many of the competitors' products, the markets associated patent technology is highly competitive. Most other solutions are very user friendly and have such rich experience in the user interface that I think a holistic approach towards making Oracle more user friendly and usable is something I'd like to see.

For how long have I used the solution?

I've been using this solution for about 10 years. 

What do I think about the stability of the solution?

It's a stable solution but Oracle releases security patches every quarter, so you need to apply them and then there are additional bug fixes with respect to the business center. The solution doesn't crash and there's no unpredictability in behavior. There's no performance issue. It's very robust when it comes to overall setup. 

What do I think about the scalability of the solution?

Scalability has improved recently because of the many interfaces that Oracle has and many other products that it can integrate with. Even in Identity Access Manager, it has its own products. So in that sense, it's improved a lot on its scalability.

How are customer service and technical support?

The support is good. Oracle has a global presence when it comes to support so depending on the timezone, the quality of support might vary. My experience with the Middle East is not great but when it comes to Europe, they are good. From Asia, specifically India, it can be two extremes. In general, support is good. 

Which solution did I use previously and why did I switch?

The previous company that I worked for had its own ERP.  The switch to Oracle was made because it's a bigger brand with a wide array of products. Oracle is into database within application and it has a number of modules. In addition to Identity and Access Management, it has the WebLogic, SOA and its own server storage's operating system. 

How was the initial setup?

The initial setup takes three or four people. One is the DBA, one is the technical guy and then we have the functional person which could be two roles; one for testing the application for its functional gain, the business process etc., and the other, who does the setups and support work. Within our company we would have more than 100 users of this product. 

Deployment is more complicated and challenging than you'd find in comparable solutions. We normally have multiple iterations for the deployment. One iteration from a DBA perspective normally takes a few days but then there's the functional part, technical part. I expect it would take two to three weeks for that.

If it's just installation of the ERP then you're looking at a few days but you need to consider the environment, amount of customization, functionality, etc. That takes about three weeks because it involves testing, functional setups, technical setups, and the DBA.

What's my experience with pricing, setup cost, and licensing?

The licensing costs for E-business Suite depends upon what modules you're using, the number of users, core database components and things like that. I believe we pay around USD $100,000 annually. There are no additional costs unless you opt for additional products or components.

Which other solutions did I evaluate?

I briefly thought about evaluation other options, but it didn't happen because I'd already had some experience with Oracle. 

What other advice do I have?

For someone who has never used Oracle, I would tell them that it's not a user-friendly application, so it takes time to get your head around it. On top of that, Oracle is mostly done in Linux and Unix which is completely command-based so from an administration perspective, it's helpful to have some experience and knowledge because it's not a walk in the park. 

Landscapes change and so do the products and services. With that perspective in mind, I would say that although Oracle is a very robust technology and a leader in certain areas, it takes time to adapt to it. Other technologies are far easier to implement but perhaps the complexity makes the job more secure and challenging.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Omair Bokhari
Head of IT Operations at Fatima Group
Real User
Top 20
A powerful suite of business tools that help with many ongoing processes

Pros and Cons

  • "As we have been using this for the past nine years we have had the opportunity to explore the product. Really everything has worked well and all the modules are very good."
  • "Oracle is not keeping up on development of the on-premises version of this product as they are concentrating on cloud solutions."

What is our primary use case?

We have been using this as an enterprise solution for many things including for financials, for supply chain, for sales, for maintenance, for manufacturing, et cetera. You name it. It helps us with many business processes.  

What is most valuable?

As we have been using this for the past nine years we have had the opportunity to explore the product. Really everything has worked well and all the modules are very good. The financial parts are very good, the sales part is also very good, the maintenance of our supply-chain is meeting our requirements. It has been very helpful and it is hard to separate out one thing that is better.  

What needs improvement?

After the announcement of the cloud products, the on-premises products from Oracle are not garnering as much development attention. Some of the new features that used to come to us earlier before the cloud product are now coming at a slow pace. So we want Oracle to work on the on-premises product in parallel with their cloud product. E-Business Suite should not fall behind.  

What I want to improve about this product is the user interface. In some of the modules compared to recent, cloud module releases do not have a very nice look-and-feel because they are letting the on-premises product age. Compared to the advanced cloud modules, this product has some rigid look-and-feel for the user experience.  

For how long have I used the solution?

We have been using the Oracle E-Business Suite for about nine years.  

What do I think about the stability of the solution?

I am satisfied with the stability of most of the Oracle products which we are using right now. The problem is not the stability but a lack of new development.  

What do I think about the scalability of the solution?

I think the E-Business Suite is very highly scalable. Right now in my organization, we have around 1000 total users. We have been increasing usage over the years and have plans to increase usage going into the future. We are going to continue to use the on-premises product in the future because it is not easy for us to migrate to any other products. That is primarily because it is a huge implementation here.  

How are customer service and technical support?

We do have experience with the product technical support. Whenever the support is assigned to India, we are not satisfied with it because we do not get quality support from teams in India. But whenever that support is assigned to any other country — that may be from the US or any European country — the support is phenomenal. When we reach good support they know the product very well and the experience is good. That is where I think the Indian resources are a bit concerning. The support from them really takes a lot of time.  

Which solution did I use previously and why did I switch?

We were using another product nine or ten years ago. It was a very old product made by IBM. That was AS/400.  

How was the initial setup?

I think the initial setup is done in a very smart way. It is not very complex. If a person is technical enough to do it, it will be easy for him or her. If someone is not comfortable doing the installation, it will be difficult for him or her. 

The deployment was about nine years back, so I do not remember everything exactly. I think it took us around two to three days. What I consider deployment may have a different definition for some people and may not be the same definition for me. As long as by 'deployment' it means just the installation and initial configuration, then it is just a few days. When it comes to setting up and finalizing all of the business requirements and going live with the system, it took us four to five months.  

What about the implementation team?

We used a consultant for the deployment. It was from an Oracle partner in Pakistan.  

Even though we used the services of a consultant, we have an in-house support team. We do not require any support from outside and no longer require or include any external vendors. So we have a team of around 25 people supporting this application.  

What other advice do I have?

The advice that I would give to others who want to start using this product is that, in this day and age, you need to first evaluate different products. At the very least you would want to compare the E-Business Suite with the other Oracle cloud products.  

On a scale from one to ten where one is the worst and ten is the best, I would rate the Oracle E-Business product at an eight-out-of-ten.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MR
Oracle Application Team Lead HCM at IMTAC LLC
Real User
Straightforward to setup and customize but could be laid out a bit better

Pros and Cons

  • "It can easily be developed into an application."
  • "There are some cycles in HR that are not straightforward."

What is our primary use case?

I use this solution for Core HR, Absence Management, and payroll.

What is most valuable?

Oracle EBS is a mature product. It fills many needs.

It is a gate to doing customization, as there is a need for custom solutions.

It can easily be developed into an application.

I can also easily plug into the business cycle.

What needs improvement?

There are some cycles in HR that are not straightforward. For example, the attendance approach, and the second admin transfers are not straightforward procedures.

We can see many features in the cloud and other applications that are not supported in EBS. For example, in iRecruitment, the recruitment or selection workflow process for candidates to be recruited is very advanced, it's a very skilled and enhanced process in Taleo. This is not something that is present in EBS but there are many requirements for this. Customers require this area of recruitment. For example, in Taleo, a person cannot move from the HR interview to the technical interview unless he has passed the HR interview. This does not exist in EBS. Many customers are asking for this functionality.

In Taleo, Candidate workflow allows you to do this. They give you the feature to configure that selection workflow for the candidates in terms of steps. You cannot move from this step until you complete the first step. This is definitely an area to consider.

There is strength in the product but we are always looking for weakness to improve.

The reporting area is very weak. It needs some improvements.

The embedded analytics is something new but it's a bit complicated. They tried to embed the analytics into the EBS with the same model as in FUSION but it's not easy or straightforward to enhance and maintain.

Organizational restructuring is a horrible process and very difficult in EBS.

For how long have I used the solution?

I am currently an HCCM Team lead. I have 12 years of experience in implementing Oracle.

I also have been working with Oracle E-Business Suite for 12 years.

I am certified in Oracle HCCM Cloud applications.

I work with many versions. I have worked with versions 11, 12, and now 12.2.9.

What do I think about the stability of the solution?

Generally speaking, Oracle E-Business Suite is a stable product.

Any product can have bugs, but it depends on where the bug is and if you have a workaround or not.

One of the drawbacks with Oracle is that it seems to take them a long time to release a solution for the bugs or enhancements. For example, there is a bug found in 2011 that has not been resolved or closed until now.

There are, however, technology bugs or functional bugs that are enhancements that you find in certain services such as contract screens, contracts, or payments. Oracle will call this an enhancement request, we can deliver it but for now, there is no delivery for this solution.

What do I think about the scalability of the solution?

This is a scalable solution.

Which solution did I use previously and why did I switch?

I am just learning Taleo, I have a small amount of experience and a few customers.

How was the initial setup?

The initial setup is straightforward. While you can complete the installation yourself, you will need to know the product and how the product is configured.

An understanding of the business process is required to easily configure the application.

You must have the knowledge to know the subsequent actions, how they are done, and how the links are set up together. For example, I can define lookup, and to do this I will research to know if it will use the standard form, or if it will use the value set or the standard use for one report or other types of validations.

Overall, I believe that it is always best to ask someone who is experienced. For example, if we consider the iPhone mobile, we may ask how can we take a picture, If you are coming from Android to iOS, you will ask someone with experience in this type of operating system, how you can do related things or supporting context.

What about the implementation team?

I completed the installation myself. I did not use the help of an integrator or consultant.

What other advice do I have?

I have a lot of experience, and I work with many customers. I know what they require and which features they are looking for.

I would like to see where Oracle E-Business Suite will take the roadmap. I don't know if they will invest more in the roadmap for EBS or investing in the cloud.

In summary, this is a good product but there is always an area for improvement.

I would rate Oracle E-Business Suite a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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AK
Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees
Real User
Top 5Leaderboard
Great employee self-service and order management but needs better integrations

Pros and Cons

  • "The order management is excellent."
  • "I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern."

What is our primary use case?

We use the solution in a variety of ways via modules. There are parts for employees and other areas for services. On top of that, we have modules for supply chains. We have modules for human resource management, and financial as well as for retail and inventory.

How has it helped my organization?

The solution has helped the organization in a multitude of ways. For example, it has really helped with the way we manage retail orders. The automation of retail and dealer order management has helped us a lot. It is one big use case that's a good example of the transformation that's possible with this product. Previously, the order management was manual. Currently, it has been automated to such a degree that a dealer can simply go to a portal, and actually make a payment. The payment reflects right in the system. After making the payment in the system, the dealer is able to make an order. Within a matter of 10 to 20 minutes, he has his stock. There's an integration between the dealer self-service system to the ERP to inventory and even to the warehouse. Everything surrounding that is fully automated, thanks to Oracle Release 12.

What is most valuable?

The most valuable aspect of the solution is the employee self-service.

The order management is excellent.

What needs improvement?

I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern.

The solution needs full cloud netting.

For how long have I used the solution?

I've been using the solution since I joined the company. It's been about seven or so years now.

What do I think about the stability of the solution?

The solution is stable. So far we've not had a priority one or priority two incidence from Oracle E-Business. There aren't bugs or glitches. It doesn't crash or freeze. So far so good. I'd describe it as reliable at this point.

What do I think about the scalability of the solution?

The scalability of the solution is good. If a company needs to expand the solution, they should be able to do so.

Our company has between 5,000 to 10,000 users if you factor in the dealers and the employees together. Our average employee count is 6,000. That's employees alone. On top of that, we have dealers who are around 3,000. Adding both groups together, you are looking at somewhere between 6,000 and 10,000 users.

How are customer service and technical support?

The solution technically is supported well both from Oracle, who is the owner of the solution, and IBM, who is the integrator. I cannot complain. So far, we're quite satisfied with the technical support offered by both companies.

Which solution did I use previously and why did I switch?

When I joined, the company was on a previous version of Oracle. One of the first tasks I handled when I joined I was to head up the upgrade project. It's a solution that's been used from the beginning, or, at least that's my understanding.

How was the initial setup?

I wouldn't describe the initial setup as straightforward. It's very complex. Even Oracle themselves would say that this solution has the most complex implementation of their products. It might even be one of the most complex in the world.

Deployment took almost one year. This was due to the fact that the analysis design alone took almost six to seven months. Implementation and testing alone took another five or so months. 

What about the implementation team?

We used an integrator and a consultant to assist us in the implementation. The consultants were from Oracle and the integrator was IBM. We needed them both due to the complex nature of the setup.

What other advice do I have?

Our relationship with Oracle is simplly one of supplier-customer relations.

This solution is deployed in our organization on credit in two sides active-active.

What I would tell other companies considering the solution is this: first, they need to know that it is an expensive solution. It's very expensive and therefore could only be affordable for companies that have a given level of revenue. 

Beyond that, I would say Oracle needs to be a fit for future use in terms of being cloud-native. Organizations should ensure their solution can run on other public cloud providers other than Oracle themselves. They need to have their permission that it can be deployed in AWS or Azure or Google. Right now, the cloud version that they have most likely locks to Oracle cloud itself and they just need to be aware they need the option and flexibility.

I'd rate the solution seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PW
Supplier Core Data Management Program Leader at a wholesaler/distributor with 10,001+ employees
Real User
Enables us to identify many time-wasting duplicates but the master data management needs improvement

Pros and Cons

  • "I think one of the best use cases is centralizing supplier and customer data into our finance system. We identified there were so many duplicate suppliers and customers and so a lot of time was spent reporting."
  • "The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain."

What is our primary use case?

One of the best use cases is centralizing supplier and customer data into our finance system. We identified that there were many duplicate suppliers and customers and so a lot of time was spent reporting.

When the tsunami happened in 2009, our top management asked us how many suppliers were impacted in that particular area and how it would impact our supply chain cycle. When we tried to answer this question we thought that it would take one or two weeks, but it took our entire team three to four months to identify how many suppliers were impacted. That showed how important it is to remove the master data from our financial system and start maintaining it separately.

How has it helped my organization?

Reporting and MIS reporting is very useful in the E-Business Suite. Without the solution, it always took a lot of time because of so many duplicate supplier data settings. 

After 2009, supply chain management became more important, and we really started thinking about how quickly we could get the product to our customers. When we thought about becoming a global supply chain organization, the number one goal was how we could clean our data, how we can identify our master data. Previously, IT used to own the data, but we are trying to change that process where the data is owned by the business and IT is just there to provide a service.

That's where governance comes into the picture. Not just the implementation of the master data management, but identifying the functional data owner for each and every master attribute, and having a discussion within the governance team.

What is most valuable?

The most valuable aspect is making sure that IT was not blindly adding an attribute as a master attribute. When creating a proposal, for example, if anybody comes back and wants to add a DUNS number in the supplier master, we then ask for this particular attribute, how is the data going to be generated? 

Then, what should the business process of this data be and the attribute maintenance? Who is going to own this attribute? And then, most importantly, what are the data quality rules for this attribute, whether there are any ISO standards or any standards that are connected, or the character length, special characters, etc.

What needs improvement?

The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain. How, in the master data domain, do the product supplier, site master and reference data talk to one another. 

They really need to improve on this because that was my number one reason for moving to Informatica and other tools.

For how long have I used the solution?

We have been using this solution as a point of creation and maintenance for supplier data for the last seven years.

What do I think about the stability of the solution?

The stability of the solution is perfectly fine.

What do I think about the scalability of the solution?

I would rate scalability a 9 out of 10. We don't have any issues with it. 

How are customer service and technical support?

I think support is good.

How was the initial setup?

It is straightforward, but maybe that is because I have been working in Oracle for the last 20 years and so I find it easy. But I think with Oracle products, the set up and to understand everything is very easy and user friendly.

What about the implementation team?

For implementation, it took about two years. It took a lot of time because of so much duplicate data. Application-related setups were relatively easy. The main challenge was to identify the right data because we had about one million records.

We implemented it in a two-phased approach. First, pulling in the clean data, which we spent near one year. And then, we moved the creation and maintenance process to a master header system, which took another year.

We used an integrator that was quite good.

What was our ROI?

The biggest return on investment is the improvements of productivity.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is at about $700-$750 per year.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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