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Senior Staff Security Engineer at a renewables & environment company with 1,001-5,000 employees
Real User
Top 5
Stable and scalable, works well, and makes our environment more secure
Pros and Cons
  • "The App-ID feature is the coolest feature because you don't need to open a new port. Apps are directly linked to the port. It provides one of the best ways to lock down the additional port switch."
  • "Its software updates can be improved. It sometimes becomes very slow with the software updates for different features. It should have an External Dynamic List of data. The malicious IP is not frequently getting updated in Palo Alto, and this should be done."

What is our primary use case?

We are working on creating security policies on the firewall. We have just put GlobalProtect VPN in our company. We also have Prisma Access.

We have on-prem and hybrid cloud deployments.

How has it helped my organization?

It has strengthened our security policies and made our environment more secure. It has provided us more security features. Due to the rules that we have created on Palo Alto Firewall, all the malicious things have been stopped from coming into our environment.

What is most valuable?

The App-ID feature is the coolest feature because you don't need to open a new port. Apps are directly linked to the port. It provides one of the best ways to lock down the additional port switch.

What needs improvement?

Its software updates can be improved. It sometimes becomes very slow with the software updates for different features.

It should have an External Dynamic List of data. The malicious IP is not frequently getting updated in Palo Alto, and this should be done.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

Its stability is good.

What do I think about the scalability of the solution?

Its scalability is also good.

Which solution did I use previously and why did I switch?

We were using Cisco ASA previously. Palo Alto has strengthened our security policies. It has also made our environment more secure than Cisco ASA.

How was the initial setup?

Its initial setup is straightforward.

What other advice do I have?

I would rate Palo Alto Networks NG Firewall an eight out of ten. It has been working very well.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Architect at a computer software company with 501-1,000 employees
MSP
Top 20
Advanced technology, reliable, and good customer service
Pros and Cons
  • "The technology's very good. We have had a lot of good experience with this solution."
  • "For an upcoming release, they could improve on the way to build security rules per user."

What is our primary use case?

In manufacture, we use this solution as a firewall and an internal gateway. Additionally, we use it for traffic control which keeps strategic traffic separate from production traffic.

What is most valuable?

The technology's very good. We have had a lot of good experience with this solution. We have done a lot of implementation for our clients and we have not had a lot of problems with this solution.

What needs improvement?

For an upcoming release, they could improve on the way to build security rules per user. Palo Alto has this functionality but in implementation, we had some problem. This functionality should be better in our opinion.

For how long have I used the solution?

I have been using the solution for more than seven years.

What do I think about the stability of the solution?

In my experience, the stability is very good. 

What do I think about the scalability of the solution?

We have more than 700 people using the solution in my company.

How are customer service and technical support?

We have had a good experience with technical support.

Which solution did I use previously and why did I switch?

We have used FortiGate in the past and we prefer this one.

How was the initial setup?

The setup was complex.

What about the implementation team?

Depending on the project, specific environment, and performance the deployment could take some time.

What's my experience with pricing, setup cost, and licensing?

With the licensing we pay for it annually, the price could be cheaper.

What other advice do I have?

If someone looking for stability and the leader in next-generation firewall technology, I would choose this solution.

I would recommend this solution to others.

I rate Palo Alto Networks NG Firewalls a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Learn what your peers think about Palo Alto Networks NG Firewalls. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Lead Consultant at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Good security, integrates well with third-party services, includes DLP, and the support is good
Pros and Cons
  • "They are regularly releasing new versions that include more integration with third-party services."
  • "Having a better pricing model would make this product more competitive, and more affordable for our customers."

What is our primary use case?

We are a solution provider and one of the Palo Alto products that we implement for our clients is the Next-Generation Firewall. It is used to protect your workflows in cloud environments, be it Azure, AWS, or Google. It can also protect your applications' databases that are on-premises.

What is most valuable?

This firewall will scan the network for vulnerabilities and malware.

It can prevent unauthorized access to the network.

This solution has a DLP function.

They are regularly releasing new versions that include more integration with third-party services. Examples of services that have already been integrated are Splunk and two-factor authentication.

What needs improvement?

Having a better pricing model would make this product more competitive, and more affordable for our customers.

For how long have I used the solution?

We have been dealing with next-generation firewalls from Palo Alto for more than five years.

What do I think about the stability of the solution?

So far, this solution has been stable.

What do I think about the scalability of the solution?

The product is scalable and it can be integrated with third-party solutions.

We have many clients who are using this firewall.

How are customer service and technical support?

The technical support from Palo Alto is good.

Which solution did I use previously and why did I switch?

In terms of firewalls, we use Palo Alto, Cisco, and Fortinet FortiGate. 

How was the initial setup?

The next-generation firewall can be installed either on-premises or in a cloud-based deployment.

What's my experience with pricing, setup cost, and licensing?

The NG firewall is an expensive solution.

What other advice do I have?

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
MD.SIHAB TALUKDAR
System Engineer at a non-profit with 10,001+ employees
Real User
Top 5Leaderboard
Reliable, sophisticated, fast, and easy to setup with good support
Pros and Cons
  • "The structure is much faster and more sophisticated than Cisco."
  • "I would like a collaboration system and reporting ASA policy needs to be smarter."

What is our primary use case?

We are using this solution for IDS, IPS, and VPN services.

Also, we are using it for gateway purposes. The development team accesses the data center, and the file intrusion prevention policy.

What is most valuable?

The most valuable features are the content ID, IPs, and the URL filtering service to enable protection. 

The structure is much faster and more sophisticated than Cisco.

Their cloud support is smart.

What needs improvement?

This solution is very stable, but Cisco devices are stable at the hardware level. Palo Alto hardware is not equal to the level of the Cisco Device.

The hardware is weak.

In the next release, I would like to see faster support and the integrated system a 5G network, a next-generation firewall, and endpoint security.

I would like a collaboration system and reporting ASA policy needs to be smarter.

What do I think about the stability of the solution?

It's definitely a stable solution.

What do I think about the scalability of the solution?

For LAN purposes, we have 700 plus users.

How are customer service and technical support?

The technical support is good enough.

We are using Cisco support and they are very good. 

The Palo Alto support is faster and their support is also good.

How was the initial setup?

The initial setup is straightforward.

It takes a maximum of two days to deploy.

Two or three guys are enough to deploy and maintain it.

What about the implementation team?

We used vendor support for the deployment.

What other advice do I have?

We plan to continue the usage of this solution in the future and I would recommend it to others. 

The product is very good, I would rate Palo Alto Networks NG Firewalls a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Information Technology at a hospitality company with 10,001+ employees
Real User
Top 5
A stable next-generation firewall solution
Pros and Cons
  • "I like that they are more stable than the previous ones, and they allow a lot of other features."
  • "It would be better to have more tools to control Palo Alto Networks NG Firewalls. We don't have too many tools to access Palo Alto. For example, the IT team doesn't have access to it. We can see it physically and see if it's running or not. We need to contact a special team to receive that information. I would also like to see more reporting in the next release."

What is our primary use case?

We use Palo Alto Networks NG Firewalls to manage the villains. Basically, to protect the environment. 

What is most valuable?

I like that they are more stable than the previous ones, and they allow a lot of other features.

What needs improvement?

It would be better to have more tools to control Palo Alto Networks NG Firewalls. We don't have too many tools to access Palo Alto. For example, the IT team doesn't have access to it. We can see it physically and see if it's running or not. We need to contact a special team to receive that information. I would also like to see more reporting in the next release.

For how long have I used the solution?

I have been using Palo Alto Networks NG Firewalls for two years.

What do I think about the stability of the solution?

Palo Alto Networks NG Firewalls is stable.

What do I think about the scalability of the solution?

Palo Alto Networks NG Firewalls is scalable. We have about 250 people using it at our hotel.

How are customer service and technical support?

We use Trustwave, a company that provides the devices. We have an agreement with them, and we're satisfied with the support.

Which solution did I use previously and why did I switch?

We used to use Juniper and Fortinet.

How was the initial setup?

The initial setup is pretty much straightforward. It takes us about two hours to set up and deploy this solution. It takes a team of two guys to deploy and maintain this solution.

What other advice do I have?

I would recommend this solution to new users.

On a scale from one to ten, I would give Palo Alto Networks NG Firewalls a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technology Engineer at a computer software company with 51-200 employees
Real User
Stable, very reliable, and easy to use
Pros and Cons
  • "I have found it to be reliable and very easy to use. I haven't really encountered many problems with it because its documentation is clear and readily available on their website."
  • "Based on the features that I have seen so far, I do not see any room for improvement, but they can improve their CLI documentation. I haven't really seen much when it comes to CLI documentation."

What is our primary use case?

I am currently testing Palo Alto and preparing for an exam.

How has it helped my organization?

The Global Protect Feature has allowed our organization to support our remote workforce. 

What is most valuable?

I have found it to be reliable and very easy to use. I haven't really encountered many problems with it because its documentation is clear and readily available on their website.

What needs improvement?

They need to provide documentation for CLI, as most of the commands, we get from Community Forums.

For how long have I used the solution?

I have been doing research on Palo Alto for the past nine months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Highly scalable as the HA deployment allows you to pair up to eight devices at once. 

How are customer service and technical support?

I haven't had a chance to contact them.

Which solution did I use previously and why did I switch?

Palo Alto is my first solution.

How was the initial setup?

Initial setup is easy and subsequent changes have been easy to implement as well. 

What about the implementation team?

In-house expertise. 

Which other solutions did I evaluate?

What other advice do I have?

I would say go for it because it seems to be stable and very reliable. I've spoken to some specialists who vouch for Palo Alto. They say they've been using it in their environment, and it hasn't let them down so far.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
TanveerBhatti
Network Security Engineer at Next Step
Real User
Top 5
The best firewall with easy configuration, excellent support, and good security and protection features
Pros and Cons
  • "IoT security is most valuable in the current version. Content IDs, DDoS protection, zone protection, and DLP are the most prominent features in Palo Alto Networks NG Firewall. It is easier to configure than other solutions."
  • "People sometimes find it more expensive as compared to other solutions. There are also fewer training opportunities for Palo Alto than Cisco and other vendors."

What is our primary use case?

We shifted an existing network from Cisco to Palo Alto. It was like a branch to head office network.

We have done public and private cloud deployments as well as on-prem deployments. We are using versions 8, 9, and 10.

What is most valuable?

IoT security is most valuable in the current version. Content IDs, DDoS protection, zone protection, and DLP are the most prominent features in Palo Alto Networks NG Firewall. It is easier to configure than other solutions.

What needs improvement?

People sometimes find it more expensive as compared to other solutions. There are also fewer training opportunities for Palo Alto than Cisco and other vendors.

For how long have I used the solution?

I have been using this solution for the last four or five years.

What do I think about the stability of the solution?

It is working fine.

What do I think about the scalability of the solution?

Its scalability has been fine for our use cases. It is good for large-scale environments, and there are no problems.

How are customer service and technical support?

Their technical support is excellent. 

How was the initial setup?

It is very straightforward. They also have a very good script, so it runs very smoothly.

What's my experience with pricing, setup cost, and licensing?

It is expensive as compared to other brands.

What other advice do I have?

If we are comparing firewalls, this is the best firewall. I would rate Palo Alto Networks NG Firewall a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Thameem Ansari
Senior solution architect at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Good management options, and we have confidence in the security that it provides
Pros and Cons
  • "The management options are good."
  • "Technical support could be faster."

What is our primary use case?

We use this product as our perimeter firewall.

How has it helped my organization?

We have a lot of confidence in this solution.

What is most valuable?

The management options are good.

What needs improvement?

There are some options available in other firewall products that are not supported, so there is room for improvement in that regard.

Technical support could be faster.

The cost of this firewall could be cheaper.

For how long have I used the solution?

We have been using the Palo Alto Networks NG Firewall for the past five years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

This next-generation firewall solution is scalable. We have more than 500 users and we plan to continue using it.

How are customer service and technical support?

We have had experience with technical support and it is good, although they could be faster.

Which solution did I use previously and why did I switch?

Our previous firewall did not have the next-generation capability.

How was the initial setup?

The initial setup is straightforward. A typical installation takes one or two days.

What about the implementation team?

We deployed this product on our own and one person is suitable for the deployment.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product and there is a subscription cost.

What other advice do I have?

This is a good product and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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