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GA
Senior Network Engineer at a tech services company with 51-200 employees
Real User
Top 5
Easy to launch, scalable, and stable

Pros and Cons

  • "The most valuable feature is that you can launch it in a very short time. You don't have to wait for the hardware to arrive and get it staged and installed. From that perspective, it is easy to launch. It is also scalable."
  • "It would be good if the common features work consistently in physical and virtual environments. There was an integration issue in the virtual deployment where it didn't report the interface counters, and we had to upgrade to the latest version, whereas the same thing has been working in the physical deployment for ages now. It seems that it was because of Azure. We were using VMware before, and we didn't have any such issues. We do see such small issues where we expect things to work, but they don't because of some incompatibilities. There also seems to be a limitation on how to do high availability in a virtualized environment. All features should be consistently available in physical and virtual environments. It is not always easy to integrate Palo Alto in the network management system. We would like to be able to compare two network management systems. They can maybe allow monitoring an interface through the GUI to create a reference or do a baseline check about whether your network monitoring system is actually giving you the correct traffic figures. You need traffic figures to be able to recognize the trends and plan the capacity."

What is our primary use case?

We mostly use it for threat protection. Currently, I'm working on virtual solutions, and it is deployed on the cloud. We have three people who work with this solution.

I have previously worked on the shared firewall as well as dedicated firewall solutions, where we deployed it on-premises as well as on the cloud. 

What is most valuable?

The most valuable feature is that you can launch it in a very short time. You don't have to wait for the hardware to arrive and get it staged and installed. From that perspective, it is easy to launch. It is also scalable.

What needs improvement?

It would be good if the common features work consistently in physical and virtual environments. There was an integration issue in the virtual deployment where it didn't report the interface counters, and we had to upgrade to the latest version, whereas the same thing has been working in the physical deployment for ages now. It seems that it was because of Azure. We were using VMware before, and we didn't have any such issues. We do see such small issues where we expect things to work, but they don't because of some incompatibilities. 

There also seems to be a limitation on how to do high availability in a virtualized environment. All features should be consistently available in physical and virtual environments. 

It is not always easy to integrate Palo Alto in the network management system. We would like to be able to compare two network management systems. They can maybe allow monitoring an interface through the GUI to create a reference or do a baseline check about whether your network monitoring system is actually giving you the correct traffic figures. You need traffic figures to be able to recognize the trends and plan the capacity.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series since 2016. 

What do I think about the stability of the solution?

I didn't see any issues with its stability. 

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I found them quite good.

How was the initial setup?

I found the initial setup okay. I have been using firewalls since 2014, so it is hard for me to say whether it is easy to install or not.

What other advice do I have?

I would advise getting very well prepared by defining the scope and testing it in advance. Make sure that you understand the performance implications and that the core features are supported on the VM, and they are tested before the implementation or migration.

I would rate Palo Alto Networks VM-Series a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Alexandru Sireteanu
Assistant Professor at Facultatea de Economie și Administrarea Afacerilor din Iași
Real User
Top 20
A user-friendly solution with a highly intuitive web interface

Pros and Cons

  • "Palo Alto Networks VM-Series is very easy to use."
  • "It'll help if Palo Alto Networks provided better documentation."

What is our primary use case?

I am the guy they call up first for the central infrastructure and configuration of the malware, firewall, and main applications, and I use Palo Alto Networks VM-Series for that.

What is most valuable?

Palo Alto Networks VM-Series is very easy to use. It takes maybe one week to learn how it works, but the suite itself is very flexible. After you install it, it's very easy to use because of the intuitive web interface.

It's great for me at the moment. I have all I need. All the traffic is very well filtered, and I believe it's the future of the firewall.

What needs improvement?

The firewall itself is very complex. You have to do a lot of research, look through all the documentation, consult, and figure out how to use it. It's not so easy as a regular firewall, like Hypertable. It'll help if Palo Alto Networks provided better documentation. It would be even better if they had simple documentation on some use cases as well.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for about one month.

What do I think about the stability of the solution?

At the moment, Palo Alto Networks VM-Series has been stable. 

How are customer service and technical support?

I have used the Palo Alto Network's technical support before, and it's fine for the moment.

How was the initial setup?

Palo Alto Networks VM-Series is a VMware appliance and very simple to install. It must be turned on to change the default password and to configure the IP address, and that is all. After that, it's easy because it has a very intuitive web interface.

What about the implementation team?

I implemented Palo Alto Networks VM-Series on my own.

What's my experience with pricing, setup cost, and licensing?

Because I work for a university and the URL is for the institution, it's a free license for us.

What other advice do I have?

On a scale from one to ten, I would give Palo Alto Networks VM-Series a nine.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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BK
Manager, Information Technology at SWPA Corp
Real User
Good stability and the posture assessment feature is helpful

Pros and Cons

  • "The most valuable feature is the Posture Assessment."
  • "In the next release, I would like to see better integration between the endpoints and the firewalls."

What is our primary use case?

The primary use case of this solution is as a firewall for our servers.

We are running a total of 12 servers. Four of them are hardware servers and the rest are VMware servers. We have about 80 clients running Windows 10.

What is most valuable?

The most valuable feature is the Posture Assessment.

What needs improvement?

From my understanding, we used to have the Sophos firewall and a nice feature that is missing in Palo Alto is the heartbeat that monitors each endpoint. It would be helpful if Palo Alto monitored the status of every endpoint. It could be that it was not set up correctly.

In the next release, I would like to see better integration between the endpoints and the firewalls.

For how long have I used the solution?

I have been using Palo Alto for approximately 12 months.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We haven't explored the scalability yet.

We have approximately 80 Windows 10 clients, and we have approximately 85 users in our organization.

How are customer service and technical support?

Technical support is okay. It's the same across the board, you have good techs and you have bad techs.

At times, it's a little slow in getting back to us, but nothing out of the norm.

Which solution did I use previously and why did I switch?

Prior to using Palo Alto, we used a Sophos firewall.

How was the initial setup?

The initial setup was complex, but we were able to work through it.

What's my experience with pricing, setup cost, and licensing?

I would rate this solution an eight out of ten.

Which other solutions did I evaluate?

We evaluated quite a few solutions before choosing Palo Alto Networks VM-Series.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sarith Sasidharan
System Administrator at a government with 201-500 employees
Real User
Top 5
Helpful support, and the security and packet routing speed are good

Pros and Cons

  • "The most valuable features are security and support."
  • "There should be an option for direct integration with the Azure platform."

What is most valuable?

The most valuable features are security and support.

The packet routing speed is very good.

What needs improvement?

There should be an option for direct integration with the Azure platform. This would allow this product to take advantage of the auto-scaling that is offered by Azure. Because I am purchasing it as a SaaS model, I should get the complete functionality.

I would like to see the direct support and product ownership from the principal vendor. Ideally, the vendor should maintain ownership and be responsible for the system, including that it is operating correctly. This would give my company a better value when purchasing the product.

The pricing could be improved.

The Panorama management license should come with this solution. We have eight nodes and we still have to purchase it separately. Everything should come with a single license, rather than something that is broken into many parts.

For how long have I used the solution?

I have been using the Palo Alto VM-Series Firewall for a few months.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This is a scalable solution but it would be better if it had direct integration with Microsoft Azure.

Currently, we have three administrators and more than 5,000 end-users through our public website.

How are customer service and technical support?

Technical support is very good and I would give them full marks.

How was the initial setup?

This firewall is easy to implement. 

What other advice do I have?

Everything from Palo Alto is good and I recommend that people implement this firewall.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
TD
Security Operations Specialist at a logistics company with 201-500 employees
Real User
A stable, scalable solution that meets our requirements

What is our primary use case?

We use it for all next-gen firewall features such as ACLS, application monitoring, security, virtual networking, etc.

What is most valuable?

The feature that I have found the most useful is that it meets all our requirements technically. 

What needs improvement?

Its web interface is a bit outdated, and it needs to be updated.  They can also improve the NAT functionality. We have had issues with the NAT setup.

For how long have I used the solution?

I have been using this solution for the last five years. 

What do I think about the stability of the solution?

It has good stability. We haven't had any issues, and it has never been down. 

What do I think about the scalability of the solution?

It is scalable. It has handled the network very…

What is our primary use case?

We use it for all next-gen firewall features such as ACLS, application monitoring, security, virtual networking, etc.

What is most valuable?

The feature that I have found the most useful is that it meets all our requirements technically. 

What needs improvement?

Its web interface is a bit outdated, and it needs to be updated. 

They can also improve the NAT functionality. We have had issues with the NAT setup.

For how long have I used the solution?

I have been using this solution for the last five years. 

What do I think about the stability of the solution?

It has good stability. We haven't had any issues, and it has never been down. 

What do I think about the scalability of the solution?

It is scalable. It has handled the network very well with our growth in the last five years. 

How are customer service and technical support?

I haven't directly contacted them, but based on what I have heard from our network team, they are pretty quick at getting back to us. 

How was the initial setup?

It was complex. We used a lot of professional service hours. 

What about the implementation team?

We had an in-house team as well as a consultant. 

What other advice do I have?

I would definitely recommend this solution. It comes under the top industry leaders and is comparable to other top products in this category. 

I would rate Palo Alto Networks VM-Series a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KS
Senior Network Architect at a manufacturing company with 5,001-10,000 employees
Real User
Good support, and the filtering options for URLs and applications help to improve our security

What is our primary use case?

The VM-Series firewall is part of our overall security solution.

What is most valuable?

The most valuable features are the User ID, URL filtering, and application filtering. These features have helped us a lot. 

What needs improvement?

The user interface could use some improvement. I would like to see SD-WAN features added in the future.

For how long have I used the solution?

We have been using this product for three years.

What do I think about the stability of the solution?

Stability-wise, this product is great.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

I have been in contact with technical support and find that they are great.

Which

What is our primary use case?

The VM-Series firewall is part of our overall security solution.

What is most valuable?

The most valuable features are the User ID, URL filtering, and application filtering. These features have helped us a lot. 

What needs improvement?

The user interface could use some improvement.

I would like to see SD-WAN features added in the future.

For how long have I used the solution?

We have been using this product for three years.

What do I think about the stability of the solution?

Stability-wise, this product is great.

What do I think about the scalability of the solution?

This is a scalable solution.

How are customer service and technical support?

I have been in contact with technical support and find that they are great.

Which solution did I use previously and why did I switch?

We have the VM-Series as well as the physical appliance.

How was the initial setup?

The initial setup is straightforward. It doesn't take too long to deploy, although every company their own set of requirements. For example, the level of compliance varies between companies.

Which other solutions did I evaluate?

When I joined the company, the VM-Series firewall was already in-place.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Shrijendra Shakya
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Real User
Top 5Leaderboard
Simple, stable, and it has better security aspects compared to other similar solutions

What is most valuable?

The most valuable aspects of this solution are that it's simple and stable. It has better security aspects compared to other similar solutions. But we don't fully utilize all of the features yet.

For how long have I used the solution?

We have recently begun working with Palo Alto Networks VM-Series.

What do I think about the scalability of the solution?

It seems scalable as of now. In the future, as my traffic foes and with the new sites coming, we have to see how much there will be when the network becomes more demanding.  Our clients are enterprise-sized. 

How are customer service and technical support?

It's very easy to get the documentation so we have not needed a lot of help from the support team. We have a three-year subscription for necessary…

What is most valuable?

The most valuable aspects of this solution are that it's simple and stable. It has better security aspects compared to other similar solutions. But we don't fully utilize all of the features yet.

For how long have I used the solution?

We have recently begun working with Palo Alto Networks VM-Series.

What do I think about the scalability of the solution?

It seems scalable as of now. In the future, as my traffic foes and with the new sites coming, we have to see how much there will be when the network becomes more demanding. 

Our clients are enterprise-sized. 

How are customer service and technical support?

It's very easy to get the documentation so we have not needed a lot of help from the support team. We have a three-year subscription for necessary support for any issues.

How was the initial setup?

The initial setup is pretty straightforward for someone who has been working with firewalls and has knowledge about these products. 

What other advice do I have?

It is one of the best solutions as far as firewalls go. 

I would rate Palo Alto as a nine out of ten. 

In the next release, I would like for them to develop an anti-malware functionality in which it checks for malicious files like Cisco has.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
RS
Network Security Engineer at a tech vendor with 51-200 employees
Real User
Top 5
Stable with good support, and the VMs have configurable hardware resources

What is our primary use case?

We are a solution provider and the Palo Alto VM-Series is one of the products that we implement for our customers. Our customers use this virtualized next-generation firewall as part of their security solution.

What is most valuable?

The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM. With a physical machine, you cannot the resources without adding something to the machine. The management can be done from a single console window.

What needs improvement?

The implementation should be simplified.

For how long have I used the solution?

We have been using the Palo Alto Networks VM-Series for three years. 

What do I think about the stability of

What is our primary use case?

We are a solution provider and the Palo Alto VM-Series is one of the products that we implement for our customers. Our customers use this virtualized next-generation firewall as part of their security solution.

What is most valuable?

The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM. With a physical machine, you cannot the resources without adding something to the machine.

The management can be done from a single console window.

What needs improvement?

The implementation should be simplified.

For how long have I used the solution?

We have been using the Palo Alto Networks VM-Series for three years. 

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

The VM-Series is a scalable product.

How are customer service and technical support?

The support is good.

How was the initial setup?

The implementation involves setting up policies.

What about the implementation team?

We deploy this product with our in-house team.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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