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Sandeep-Pandita
Head of information Techenology at a real estate/law firm with 201-500 employees
Real User
Top 20
Secure protection, superior for small business, and support helpful
Pros and Cons
  • "I have found the most valuable features to be antivirus and malware protection."
  • "This solution is good for small businesses but it is not as stable as other competitors such as Fortinet."

What is our primary use case?

We use the solution for blocking websites, banking, and malware.

What is most valuable?

I have found the most valuable features to be antivirus and malware protection.

For how long have I used the solution?

I have been using the solution for approximately four months.

What do I think about the stability of the solution?

This solution is good for small businesses but it is not as stable as other competitors such as Fortinet.

What do I think about the scalability of the solution?

We currently have approximately 45 people using the solution.

How are customer service and technical support?

The support is good when comparing to other solutions.

Which solution did I use previously and why did I switch?

We have used FortiGate in the past and they tend to be more stable, but lacking in other areas.

How was the initial setup?

The installation was not too complicated. We did have some issues with the port forwarding,  some of the server application were not getting through the firewall but we managed to get it to work.

What about the implementation team?

The whole network deployment took approximately three days.

What's my experience with pricing, setup cost, and licensing?

We are using the open-source version which is free. We are testing the solution to see if we are going to go to the enterprise version which requires a license and is not free.

What other advice do I have?

For those who want to implement this solution I would advise it is great for a small enterprise, it is best to get started without having any harm getting to their networks.

I rate pfSense an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 11-50 employees
Real User
Top 20
Scalable application integration, offers customization, well priced
Pros and Cons
  • "The solution is fairly scalable when it comes to integrating with other applications and data sets."
  • "They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals."

What is most valuable?

The solution is fairly scalable when it comes to integrating with other applications and data sets. They have a lot more customization compared to the competition.

What needs improvement?

They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals.

For a feature update, they should increase the API integrations into decentralized identity platforms making it stronger.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the scalability of the solution?

In my experience, this solution is able to increase its scalability.

How are customer service and technical support?

Technical support is very supportive. When we are in contact with them, there is no problem at all.

How was the initial setup?

The setup was straightforward.

What about the implementation team?

When doing deployments of the solution we generally average approximately six to eight weeks.

What's my experience with pricing, setup cost, and licensing?

The pricing is lower than some of its competitors. However, If you do not have a strong technical team and are trying to get pfSense to do some of the same functions as some of the competitors such as Fortinet or Palo Alto, It will cost you a lot in professional services to do it. You then lose the low cost-benefit of this solution.

Which other solutions did I evaluate?

I have evaluated Fortinet, their pricing is reasonable for the SME market, but they are not enterprise players. The strongest solutions in this field are certainly SentinelOne and Carbon Black, they outperform everything else.

What other advice do I have?

I would recommend the solution to others.

I rate pfSense an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Stephane Boudant
IT Manager at a marketing services firm with 1,001-5,000 employees
Real User
Top 5
Easy to use, simple configuration, and stable

What is our primary use case?

We are using pfSense as a personal firewall for our systems and network protection.

What is most valuable?

The solution is very easy to use and configure.

For how long have I used the solution?

I have been using pfSense for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I am only using the solution for personal use and have not tried to scale it.

How are customer service and technical support?

I have not been in contact with the technical support because everything has been easy with the solution and there is clear documentation available.

Which solution did I use previously and why did I switch?

I have used other firewalls,…

What is our primary use case?

We are using pfSense as a personal firewall for our systems and network protection.

What is most valuable?

The solution is very easy to use and configure.

For how long have I used the solution?

I have been using pfSense for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I am only using the solution for personal use and have not tried to scale it.

How are customer service and technical support?

I have not been in contact with the technical support because everything has been easy with the solution and there is clear documentation available.

Which solution did I use previously and why did I switch?

I have used other firewalls, such as Cisco and Netgate.

How was the initial setup?

The initial setup is very simple and the configuration is user-friendly. It took me one day for the whole process.

What about the implementation team?

I did the implementation of pfSense myself. The solution does not require much maintenance, we require sometimes to reboot the system.

What's my experience with pricing, setup cost, and licensing?

I am using the community version of the solution and it is priced well. There is a cost of learning how to use the solution, if it was free it would be better.

What other advice do I have?

A good firewall has to be easy to install, configure, use, and fit the use case. This solution for my usage is very good.

I would recommend this solution to others.

I rate pfSense a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Hugo Hoyos
IT Infrastructure Analyst at ADRA Peru
Real User
Top 20
An open source firewall solution with a useful Packet Manager feature
Pros and Cons
  • "pfSense helped us during COVID-19 because we used OpenVPN to connect from home."
  • "The main problem with pfSense is that it lacks adequate ransomware protection."

What is our primary use case?

We use pfSense for the firewall, VPN server, client-server, and internal network.

How has it helped my organization?

pfSense helped us during COVID-19 because we used OpenVPN to connect from home.

What is most valuable?

I like the Package Manager feature. 

What needs improvement?

The main problem with pfSense is that it lacks adequate ransomware protection. I would also like pfSense to be more robust like Cisco or Fortinet.

For how long have I used the solution?

I've been using pfSense for two or three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Scalability is very good. We didn't have to slow down, and we worked with it for months.

How are customer service and technical support?

The pfSense page, community support, and YouTube tutorials are good.

How was the initial setup?

The initial set up is complex and took two days to deploy.

What's my experience with pricing, setup cost, and licensing?

pfSense is open-source.

Which other solutions did I evaluate?

I like Fortinet and Sophos as they have more tools to prevent ransomware attacks. Sophos has a client-server, and pfSense doesn't have that. Fortinet and Sophos are under a paid license, and pfSense is open-source and free. This is the main difference.

What other advice do I have?

I would recommend pfSense to potential users. I would tell them to just read the tutorials because they're very useful. 

On a scale from one to ten, I would give pfSense a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at The Computer Guy
Real User
High level protection, fast installation, and good support
Pros and Cons
  • "pfSense is a nice product, and I find that there's a lot of information out there. There are some good tutorials on YouTube and other websites with helpful information."
  • "pfSense could improve by having a sandboxing feature that I have seen in SonicWall. However, maybe it is available I am not aware of it."

What is most valuable?

pfSense is a nice product, and I find that there's a lot of information out there. There are some good tutorials on YouTube and other websites with helpful information.

What needs improvement?

pfSense could improve by having a sandboxing feature that I have seen in SonicWall. However, maybe it is available I am not aware of it.

For how long have I used the solution?

I have been using pfSense for approximately three years.

Which solution did I use previously and why did I switch?

I have used the SonicWall solution. 

How was the initial setup?

Sometimes firewalls can get a little complicated. I think some of the things about the setup could be a little bit clearer. Maybe something like a configuration wizard or something that would guide you on more in-depth projects.

I'm running pfSense on old hardware, it takes all of 10 minutes to install.

What about the implementation team?

I did the implementation of the solution, it is not difficult.

What other advice do I have?

I like pfSense and I have deployed a number of them. I have approximately four of them in the area that I'm using. I have replaced SonicWall with a pfSense unit. It's a more economical way of using a firewall, and the protection it provides is second to none.

Lonnie Buchmann:
I would say give it a serious look. And especially a lot of times when you're in a small business, this is a really good solution that doesn't kill you with all the technology overhead that you deal with nowadays.

I rate pfSense a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Zelalem Gedefie
Senior System Administrator at Debre Markos University
Real User
Easy to use, user-friendly dashboards, and good technical support

What is our primary use case?

We are using this solution for security purposes as a firewall.

How has it helped my organization?

Highly it provide not only network security solution, it also supports the institution for network management. Additionally, we use for DNS server.

What is most valuable?

pfSense is easy to use, has user-friendly dashboards, and useful blocking features.

What needs improvement?

I have no idea.

For how long have I used the solution?

We have been using pfSense for approximately seven years.

What do I think about the stability of the solution?

I have an excellent impression for pfSense at all.

What do I think about the scalability of the solution?

I have an excellent impression for pfSense for its scalability.

How are customer service and

What is our primary use case?

We are using this solution for security purposes as a firewall.

How has it helped my organization?

Highly it provide not only network security solution, it also supports the institution for network management. Additionally, we use for DNS server.

What is most valuable?

pfSense is easy to use, has user-friendly dashboards, and useful blocking features.

What needs improvement?

I have no idea.

For how long have I used the solution?

We have been using pfSense for approximately seven years.

What do I think about the stability of the solution?

I have an excellent impression for pfSense at all.

What do I think about the scalability of the solution?

I have an excellent impression for pfSense for its scalability.

How are customer service and technical support?

The technical support was good.

Which solution did I use previously and why did I switch?

No

How was the initial setup?

We had training from an advisor for the configuring of this solution and it was not difficult. However, if we were not trained it would have been not as easy.

What about the implementation team?

we have a plan for the future.

What was our ROI?

I gave it effectively.

What's my experience with pricing, setup cost, and licensing?

pfSense is an open-source solution and free to use.

Which other solutions did I evaluate?

No

What other advice do I have?

I recommend this solution to others for a basic firewall and it is really easy to use.

I rate pfSense a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Managing Director at a comms service provider with 1-10 employees
Real User
Top 5
Excellent technical support of a stable and easy to use solution
Pros and Cons
  • "Technical support is perfect, excellent."
  • "The integration should be improved."

What is our primary use case?

We primarily use the solution to help our customers with firewall integration. 

What is most valuable?

I like the solution's stability and ease of use. 

What needs improvement?

There is a need to increase the technology on the area of WAF, the web application firewall. I would like to be more knowledgeable about the firewall, so I may best use it to solve customer problems. 

The integration should be improved. 

For how long have I used the solution?

I have been using pfSense for around six years. 

What do I think about the stability of the solution?

The solution is stable. 

How are customer service and support?

Technical support is perfect, excellent. 

How was the initial setup?

The solution is easy to install for one who properly understands the nitty gritty of the firewall and network.

It is my engineers who are responsible for the installation, not I, so I cannot comment on its duration, although I know that it does not take them long. 

What about the implementation team?

We don't buy the PS from Sophos, because we have in-house training and in-house trained engineers who always handle the implementation.

What's my experience with pricing, setup cost, and licensing?

Our customers must pay for an annual license. 

What other advice do I have?

The solution can be deployed both on-cloud and on-premises. 

When it comes to Sophos, we have around 18 to 20 customers making use of it. 

I would recommend the solution to others. 

I rate pfSense as an eight out of ten. It is good. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Solutions Architect at a tech services company with 51-200 employees
Real User
Top 20
Easy to install, good support, and good value for the price

What is our primary use case?

We use pfSense for our firewall protection.

What is most valuable?

The most valuable features are ease of installation and support.

What needs improvement?

The domain blocking lists need to be improved. The supported list for domain blocking is community-maintained, and I would like to see something from the manufacturers of pfSense that is a little more global. I would like to see different graphs available in the reporting.

For how long have I used the solution?

We have been using pfSense for two months.

What do I think about the stability of the solution?

pfSense is quite stable. It is one of the pros.

What do I think about the scalability of the solution?

The scalability is very good, where you can do an HA configuration and then…

What is our primary use case?

We use pfSense for our firewall protection.

What is most valuable?

The most valuable features are ease of installation and support.

What needs improvement?

The domain blocking lists need to be improved. The supported list for domain blocking is community-maintained, and I would like to see something from the manufacturers of pfSense that is a little more global.

I would like to see different graphs available in the reporting.

For how long have I used the solution?

We have been using pfSense for two months.

What do I think about the stability of the solution?

pfSense is quite stable. It is one of the pros.

What do I think about the scalability of the solution?

The scalability is very good, where you can do an HA configuration and then bring in another box, if necessary. We have ten users in the organization.

We get very little usage and have no plans to increase it.

How are customer service and technical support?

The technical support is A+, pretty good.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

This solution provides enterprise-level features at a fraction of the cost of an enterprise firewall.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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